I have been using Hoehn Audi service for many years and Mike Sadoughi has been my point of contact for the many years I have been utilizing Hoehn Audi. He is truly one of the best! He is responsive, calm, professional, knowledgeable, and best of all, laughs at my stupid jokes. He is a true professional at Hoehn Audi. read more

Mike is the best service advisor! He's one of the reasons I'm driving my 3rd Audi because I can count on him to help with scheduling, advise, and just provide the most trusted customer service. Plus, Audi's are fun to drive! read more

I must say this was another easy to do deal. I normally do my Audi deals with the big dog where I live in LA, but Donny is someone that I've corresponded with over the last few years and recommend him whenever my San Diego/OC friends are looking to do an easy deal. He's a consummate professional- responsive, friendly, and more importantly- doesn't waste time. I messaged him looking for a very hard to spec vehicle- only 3 of them across the entire US. 1 in Nashville and 1 in Orlando. I had a deal in place at another dealer closer to home, but by the time AFS had verified some information on Loyalty Lease Cash that needed to occur during weekdays- that hard to come by model was sold. Once I confirmed Donny had the exact Q5 that I was looking for, he was able to get a deal done with minimal back and forth. He has a solid reputation and now, after doing our 1st deal together, I can see why he's successful. I was able to review the contract before I made the drive down to Carlsbad. We had a minor correction and I was able to sign the documents with Apple Pencil and some handwritten ones, process my old 2019 Q5 with them, and take delivery of my 2023 Q5 with Warm Weather and Black Optics. It's a beautiful looking car in Mythos Metallic Black with Black Interior. Nick in Finance and Lilly, sales manager closed the deal for us. I had previously opted for 3 year Audi Care and there were no attempted upsells. Everyone was very easy and pleasant to deal with. Highly recommended and will gladly consider doing deals with them again. Bonus: got free entertainment while signing documents- someone driving into service hit their hydrant and sent up a 35 foot while Christmas tree of water for over 40 minutes. read more

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Serive advisor Mike Sadoughi was great. Very helpful and easy to deal with. Thanks again!

I am on my 4th Audi and continue to be impressed by the team at Audi Carlsbad. Mike Sadoughi is literally the BEST. Mike is easy to get ahold of, knows what he's doing and actually cares about his clients. I've never once felt taken advantage of by him. If anything I feel like like he bends over backwards to take care of me! Brian Acero in sales is also amazing! If you're looking to buy a new Audi and don't want to have your soul sucked out of you with a sleazy car sales experience - then go see Brian. He will take care of you with no BS. I have bought my last 2 Audis from him and my mom recently purchased hers from him as well. The management team above Brian is great as well and they all will work to exceed your expectations. Both Mike and Brian are the reason I continue to trust Audi when purchasing my cars! Thank you!! read more

If I could could give this place a zero I would. I have had service done at this place and it gets worse everytime. I'm going to look lawyer up and get a racism and discrimination suit filed against this location. If you are minority or a person of color don't go into this location and think you'll be taken care of like everyone else. Absolutely discaplable. One of their employees, Mike went out of his way to deny me a complimentary loaner car even though the cars are provided to "everyone" who gets service done at this location as long the the service meet a certain criteria, which my car met. And although I've had loaner vehicles given to me at this location prior all of a sudden I'm black listed for no apparent reason. The story goes deeper but I don't have enough space to speak on it further but along with ripping you off on repairs the don't like people of color. One more aside, I took my car in on another occasion to get my rear break lights repaired. They discovered that the latch that closes the tailgate had shifted out of place. In addition to the $300 I was charged for diagnosis, they wanted to charge me an additional $570 dollars to adjust the latch. Ridiculous. When I disputed the charge. They reassembled the hitch so that it wouldn't work and charged me the $300 diagnosis fee. read more

I have been taking my Audi here for last 5 years for service. My service tech Raymond provides outstanding service. He always sets me up with convenient appointments and makes sure everything is complete. I also get a car wash when my Audi service is complete. read more

Mike is the best service advisor, he always takes great care of me and makes sure everything is done in a timely manner. He is half the reason I keep getting cars from Audi Carlsbad! He addresses all of my concerns and is very understanding. read more

Great service! Mike Sadoughi was very knowledgeable and explained the whole process very well. Very professional and personable.

Turns out their entire diagnosis was incorrect and a much cheaper repair was done to solve the problem from a third party. beware.

I do not recommend buying or taking your car in for maintenance at this establishment. I bought my current vehicle from there and it literally cannot stay out the shop. We use it as a daily driver to get back and forth from work and that's it due to the fact that we're homebodies and don't really have family in California. We have taken the car there to get fixed and there always seems to be a new problem. Then they look at us and tell us it's our fault and pretty much we have to pay up. Please do not buy or take your car in for maintenance here. read more

Took our 2019 A6 in 5 weeks ago for AC repair. They couldn't find where the Freon is leaking from, so they topped off Freon with dye added in. The charge, $550 :( The AC is not working again, so took the car in on Wednesday, 10/02. They charged us upfront $250 just for the diagnostics :( Got a call today, Friday 10/04. It will cost us $9750 to fix the AC. My husband told the guy not to do any work on our car. Here's something so unbelievably wrong - the guy had the nerve of saying that they can top off the Freon (which is going to leak out anyway) for $750 :( All around RIPOFF!!! read more

If you want to pay $600 for an oil change and be told you need $4,000+ worth of work on your low mileage car every time you bring it to the shop then you'll love Audi service centers. Please do yourself a favor and NEVER bring your car to an Audi dealership, they will severely overcharge you for work and say you need to fix things when they don't need to be replaced. My favorite instance was when they told me I needed new tires when I just recently put new tires on. Owning an Audi is already a money pit, you certainly don't need to be charged ridiculous prices by the dealership to maintain it. read more

This place is the best! Mr Gabby will help you find the perfect vehicle and CJ and the Service team will take care of any issues. Highly recommend and absolutely satisfied! read more

Mike Sadoughi is an awesome service advisor. He provides: a detailed explanation why the service needs to be done, timely updates, spends time to answer all questions and communicates well. He goes the extra mile to keep the customer satisfied. read more

Just bought a CPO Q5 from this dealer. Easiest, lowest pressure dealership car purchase I've ever had. Nick Henderson was super responsive, provided good information and went above and beyond. Even the finance guy- Julian I think- was a pleasure to work with. read more

best experience I ever had buying a car ...Kazar is a rock star and the whole team was awesome .. I will be a customer for life

Don't go there if you simply have a question about your Audi ... unless it guarantees they'll make money off of you, you won't get an answer or a return phone call! read more

Massive thanks to STEPHEN RUTTER! This was my first time bringing my car in for service at Audi Carlsbad, and Stephen went the extra mile for me, and then some. I've never had comparable quality of communication, updates, and service as I received from Stephen in December 2024. I cannot thank you enough, Stephen! read more

Nick Henderson is a great salesperson. Very kind and attentive to my needs. I highly recommend you see him.

Was shopping around for a mid size SUV and found Hoehn Audi in Carlsbad- couldn't be happier that I did. From my first steps walking into Audi, Donovan approached me and was friendly but knowledgeable- asking what exactly I was looking for in a car to the very last detail. I was not only shopping for myself but also for a couple of friends and family members so I expressed everything to him and he informed me of not only my options but all of theirs as well. Phenomenal experience- not only do I plan to buy all of my future cars from Donovan, but my family also couldn't be happier with our experience with him thus far. He fought for the best price for me and I have confidence that he cared about getting us the best price possible. Thank you Donovan! read more

Donovan is the man!! I really mean it, he has been amazing for us with helping us get our E-Tron Audi. In times like now, we have done everything remotely and he sure had taken an extra mile for us to answer all our questions & requests with promptly responding to our emails, calls and texts. Once again, we would like to thank especially Donovan for all his help and Audi Carlsbad for their great customer service. read more

Audi Carlsbad - Car Dealers Near Me - Carlsbad, California

Wonderful customer service. No pressure, comfortable vibe. The Audi manager is really great too. She was gentle in conversation and very knowledgeable. Thank you for the experience! read more

I want to extend a sincere thank you to Brandon Hackenson at Audi in Carlsbad. After being ignored at several dealerships in the area, I called Audi and had the pleasure of working with Brandon. He is incredibly knowledgeable about every car at Audi, an excellent communicator and delivered a clear and fair quote without any pressure or ickiness. He's a true professional and I highly recommend Brandon at Audi in Carlsbad if you're in the market for a car. read more

I have an sq8 with 5k miles and my brakes went out and made a crazy grinding sound. My service rep went on vacation so I got someone else and he mansplained to me 3 times how abs works and that the situation I experienced was due to speed and road conditions. It was sunny and dry and I was going 30 mph when I hit my brakes. I tried to explain it as the explanation he gave would be a result of extreme driving. Which I was not doing. So I got it back not fixed, with 20 miles worth of gas and didn't have on my schedule to fill the tank (it was 1/4 when I dropped it) and there was a piece of my engine in the back seat. I had to go back later to get the piece put back on. I won't be keeping this deathtrap nor would I recommend the service there. read more

Audi Carlsbad has a wonderful customer service, sales team and automotive care team when you can actually get ahold of them. They are appointment only online, so if you already know exactly how you'd like to have your car serviced then it's easy to book. If you need general advice, however, good luck getting any support by phone during this pandemic. My girlfriend and I have tried leaving voicemail multiple times (at different points throughout the week!), and have sat on hold for the better part of an hour on different days to get consulted, and we've been left on-hold, sent to voicemail, and even hung up on. It's jarring considering i'm a longtime Audi fan, and a prospective future buyer. When you show up in person the teams at the Carlsbad office are super professional but something about this transition to covid leaves much to be desired... Happy to adjust this review if anything changes here in the future. read more

Mike in service (and Raymond) is absolutely awesome. Mike has taken care of us since 2017 :) Customer service, follow through, and always over delivering on all things Audi. read more

The people working at this dealership are great! Went here because of Gabby Engel's great reviews and he definitely lived up to them. He was knowledgeable and made the process very easy. Max was also very nice and helpful with the lease process. Julian in Finance was great as well! They all three made the entire process quick and efficient. Would highly recommend working with Gabby, Max, & Julien! read more

I've been going to this location for several years and have always received incredible service. I purchased an Audicare package several years ago which was set to expire for my A3. I called in and spoke to a few ppl at the Audi carlsbad location & was advised that I should take advantage of the 40k maintenance package before next year. They were very patient and super helpful over the phone. I was able to book a rental car and drove the new A4 for a few days before I picked up my A3. After the service was completed, I received updates via text as well as a service update with video explaining what had been done with my car. Super sleek feature. Mario was my service rep and he updated us on the service and advised that it would take a few days to get the full service taken care of. I was able to get text updates which was super efficient & advised that the battery needed to be repaired for $625. Although we could have gotten it a little cheaper somewhere else, I went ahead and had them replace it since they had all the repair records and we've received such amazing service the previous years. We were in and out of there within 10 minutes & was surprised to see my car cleaned and vacuumed in the parking lot. The brakes and alignment felt amazing and it felt like I was driving out with a new car again! We know where we will get all of our cars purchased/serviced at. Thank you Audi Hoehn! read more

What a perfect car buying experience! We were so lucky to have Dosan help us find us a car that we love! If you are in the market for an Audi, hit up Dosan at Carlsbad Audi!!! He is honest, helpful and understands the value of your time. Buying a car while navigating a dealership with a toddler seems like a daunting task, but with Dosan and Nikolas helping us, our transaction was quick, easy and smooth. We could not have asked for a better car buying experience. We were so happy to get into our AUDI Q5 and if I was in the market for another one I would come back here in a heartbeat. You cannot beat their professional and honest approach to selling cars. It's definitely the best experience I've ever had in all my years of buying cars! read more

I usually don't write reviews unless I have an exceptional experience or a really bad one. I had a low TPM alert go off in my Audi while driving from SD to LA on 5 and decided to pull over at the nearest Audi dealer in Carlsbad. There was a large bolt in the middle of the tire and since this model has run flats they can't be repaired but only replaced. I didn't want to risk finding out how long the run flat would last on the nearly 100 mile drive home and I have a wheel and tire warranty for replacement, but it's a process. Knowing a tire might take 24 hrs (or more) to be approved and ordered and replaced, the friendly service guy Joey took care of me and provided me with a loaner (100 miles/day allowance). I drove back to LA that day and returned the loaner 2 days later and picked up my car with the new tire installed and a clean car to boot! Deductible payment was arranged electronically as well since service was closed on the day of pick up. Thanks Audi Carlsbad and Joey for making my life easy! Highly recommended, AAA+++ service. read more

Audi Carlsbad - Nice !Loaner - Car Dealers Near Me - Carlsbad, California

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Not veteran friendly! Had one of those most appalling purchase experiences of my life. I spent an entire morning purchasing a vehicle by phone with Max. We had verbal agreement and texts with intent to purchase along with supporting documentation (license, insurance, finance agreement). Everything was going swimmingly. Then suddenly after supplying drivers license info, Max abruptly haulted the sale and informed me that a walk in customer was purchasing the vehicle stating "unfortunately its first come first serve." Apparently phone customer don't come first. Was it because there were two male drivers license? Or because one of them said veteran? I try to always give the benefit of doubt to fix a situation but Max made zero effort to follow up with resolve. As an alleged sales manager, Max failed to demonstrate any managerial skills on this one. Bye audi carlsbad. read more

I have never purchased a sports car or been a fan of them so this was very new to me. Paul from Audi introduced himself and was helpful right away. I was between buying an Audi S5 Sportback, BMW M340i and Mercedes AMG 43. I chatted with 3 different sales people and Paul was the most helpful and helped me narrow down my choice to just the S5. They didn't have the car I was looking for in the lot so I did my due diligence and reached out to a dozen other Audi dealerships. Paul got back to me with the perfect car before anyone else did. If you are in the market for an Audi ask for Paul. He will put you first and more importantly match your needs to the perfect car. Thank you Paul! Audi is lucky to have you. read more

Audi Carlsbad - Car - Car Dealers Near Me - Carlsbad, California

Well, I purchased lots of cars, I did purchase few days ago from Carlsbad Audi with out seeing the car they way Brandon and his management team handle this deal was amazing the vehicle is the same they described thank you Brandon and management team to made this purchase very easy, read more

The Staff is rude. I was waiting in line to get the car keys, there were only 2 staff members and 1. No one bothered to greet the customers, which is a basic curtesy 2. They make you stand in line for a long time and if you try to ask them something, then they yell at you. They treat their customers very badly. read more

Service department has been great. I had two separate window/sunroof issues, and they took care of it under warranty. I used to go to the SD location, and although the service was spectacular there too, they never had loaner cars available. Here at Audi Carlsbad, I'm checked in and sent away with a loaner car swiftly while they work on my car. Easy peasy! read more

The worst customer service! Ridiculous wait times, Incompetent staff, rude unhelpful. Just try to get them on the phone to ask a simple question, it's impossible. Go to San Marcos and save time overall. read more

I recently purchased an SUV from Audi Carlsbad and the experience was really great. Since it took me a few days to make up my mind, I dealt with 3 sales guys; Lucas, Larry and Ralf due to them having days off and what not. They were all wonderful people. Not once did I feel pressured. Very helpful from beginning to end. If you are in the market for for Audi, this is the place to go. I live in Irvine and I went all the way to Carlsbad (about 50 miles away) mainly due to their customer service. read more

Audi Carlsbad - Car Dealers Near Me - Carlsbad, California

I scheduled a service apt for May 19th at Audi Carlsbad after my oil light had turned on. I was under the impression I needed an oil change, but I was notified I had recently had one done. So after quickly inspecting my car, it turns out my oil tanks lid was not sealed properly and was leaking onto my engine (my previous oil change was done at Audi San Diego, no one else has touched it). The rep helping me grabbed a towel, opened up the cap, topped off the oil and sealed it. They sent me on my way after that saying I should be just fine. Shortly after leaving, my car started having pretty big engine issues. At a standstill with my engine running, my car would be reviving the engine on its own. While rolling/driving, I could not fully press the gas and it would limit me on how quickly I could accelerate. Audi Carlsbad was booked so the soonest apt I could book was June 24th. I came in, made them aware of everything and after checking the oil tanks lid again, it had opened up more and oil was all over my engine. I told them to keep my car and have it fixed properly. I also notified them of a blown speaker that I wanted fixed in the meantime. Come June 29th, they mentioned they had fixed the oil tanks lid but that they could not find a blown speaker where I mentioned there was one (driver door side). I mentioned I'm very confident that it is indeed blown and that any song with a decent amt of base playing should cause rattling. I did not end up hearing from anyone after that until I sent another follow up voicing my frustrations that I would like the speaker checked again on July 2nd. They apologized for the delayed response and asked for me to give them a song to play on the speakers. I did, and they finally realized that it is indeed blown. They mentioned to me that they will have to order a part and further look into the speaker. Again, this was back on July 2nd. It's now July 12th and I still do not have my car. One of the absolute worst experiences I've encountered at an Audi dealership. I'm an owner of a 2018 S5 sportback and they also came very close to giving me an enterprise car (that I would have had for 2 and a half weeks now), I'd be even more livid if I didn't demand for a loaner and them proceeding to grant me that at least. read more

Absolutely awful. We made an appointment 2 weeks ago when our check engine light came on, finally came in to have our service performed and they didn't have the part necessary to fix and won't for another 2 weeks maybe more. How can you get to the day of the appointment and not have the part? And no courtesy cars available - bad communication, no one cares - I guess after you buy the Audi they've got you and don't care anymore. We are a family of 5 and now need to rent a car for 2 weeks since we can't drive the Audi until the part is replaced. It's clearly a warranty replacement where they won't get cash from it so it's a low priority Won't ever go here nor recommend to anyone read more