Very happy with our experience at Audi! Sally was our sales rep and went above and beyond. We walked in near closing time, thinking we would probably need to come back the next day for the negotiation. She and a financial manager (forgot his name) stayed late to assist us. She even got fries, mash potatoes and biscuits for my 2 kids as they got hungry! They have definitely earned a repeat customer! read more

Just had an excellent experience purchasing my New 2019 Audi Q5 (prestige). They pulled the rabbit out-of-the-hat getting me the hard-to-get color I liked best!!! My Salesman Mike Maxwell was overall instrumental in providing a pleasant, and professional car buying experience. Very knowledgeable in all the technology in my new vehicle (tons there) !! The last several new cars I bought at other dealers (Lexus & Subaru), the salesman did know the technology in their vehicle (not impressive); Not the case with Mike. Mike's no pressure tactics resulted in no stress for me. Five stars for Mike Maxwell and Chantilly Audi read more

My experience with Audi Chantilly was entirely positive. From the warm greeting I received from my sales person, Peter Lacomte, to the final finance and delivery, I can honestly say the experience was about as pleasant as could be. My expectations and concerns when buying a new car: 1. Clean showroom/service/parts areas. Result: Check 2. Knowledgeable Sales Staff: Result: More than Check. Peter was about as great a sales guy as they come. I honestly felt he was more interested in finding me a vehicle that fit me and my family than just selling a car to meet end of month numbers. Win for me (getting the right car) and in the end a win for him (getting credit for a sale). Peter is obviously a car guy and loves the technical capabilities of the car. He can explain the ins and outs of the braking and suspension systems in such a way that you can sense his passion for the subject but more importantly, understand why those systems are so significant in improving the driving experience 3. Test Drive: Result: Check Extra credit was given because I was able to drive the A6 2.0 Quattro in the snow... and Peter ensured I really stress tested the capabilities. Awesome ride! 4. Easy Negotiations: Result: Check. I hate the back and forth game between offer and manager counter offer. Yes there is some of that, but I didn't have to have the visit back and forth. It was an offer, counter and acceptance. Done. Just do some minimum homework prior to negotiations. If you forget beforehand.... pull up Kelly Blue Book at least to get a sense of where the pricing is and go from there. 5. Painless as Possible Finance Manager Process. Result: Pleasantly surprised! We met with Wassam and couldn't be happier. We weren't pressured in the least to purchase add-on warranties and services. He easily described the products available and we were able to make informed decisions. On those options we chose not to purchase, Wassam's response was as simple as "OK!". I was very happy with his approach and professional demeanor throughout the process. 6. Fast Delivery: Result: Check. We had a small hiccup setting up the key fobs, but that was only because cell phone interference causes a bit of a problem during programming. Otherwise, the car was clean, Peter clearly explained all of the options and features on the vehicle and we were fairly comfortable that we had most of the basics down before we drove away. It is also nice to know they offer the option of a second delivery so you can go back and ask additional questions once you've had a chance to drive the vehicle for a few days. I plan on keeping my new 2017 A6 for a few years, but when replacement time comes, I wouldn't hesitate to return to Audi of Chantilly. read more

I decided to take my 2013 Audi S5 cabriolet in for the 35k service. I went online and chatted with an online representative. I asked how much the 35k service would cost. I included the year, make and model. They came back and said they were offering a Audi Care Package for $810 and that included the 45k service. That sounded like a great deal considering the 35k service was approx $1,200. Who wouldn't? Fast forward to today, the scheduled service date. I had a last minute conflict and asked my son to drop off the car. When he arrived, the service manager offered him the Audi care package. My son didn't feel comfortable with making that decision, and declined. Fast forward to late in the day and I get a a text saying my car is ready. In the text they attached a link showing the invoice. It was for over $1,500. I did add a front and rear end alignment at a cost of $150. So if you back that out it comes to approximately $1,450. Okay subtract that from the $810 Audi Care Package of $810 comes to $640 more than I was quoted, not to mention that didn't include the 45k service. Okay I thought it was an error and would straighten it out when I came to pick up the car. Final chapter: I dropped off my loaner, great car by the way (Q5). I started to speak with the service manager and explained to him the offer I was given over the phone and online chat. His name was, and really did a good job in trying to make things right. Then a guy named Jeff took over and escalated the situation. Everything was a debate and challenge. I'll give you some examples: I wasn't the original owner If your son had accepted the maintenance package there would be no problem The system won't accept my request, therefore it's not valid; however, I was told if my son had accepted the plan there wouldn't be any problem. You didn't include your VIN # They never asked for one. So, the bottom line is; BUYER BEWARE! read more

I hate car shopping. The thought of buying a new car is similar to a dentist appointment. You don't want to do it but you need to. So was the case when I needed a new car. So, like everyone else in the universe, I started this adventure on the Internet. I wish I would have saved myself the time and just came in. From each experience, came back multiple times, because, like who buys a car on the first visit my experience with everyone I encountered was professional, pleasant and helpful. Yas Agaibey was ultimately the sales person that handled our transaction and I highly recommend him. He was extremely knowledgable on the vehicle we purchased and made sitting and waiting to sign 400 prices of paperwork virtually painless. Great experience overall. Vroom vroom. read more

Audi Chantilly - Car Dealers Near Me - Chantilly, Virginia

First of all I would like to start off with saying that Mark Cooper is an outstanding salesman and he is very knowledgeable with all the Audi line of vehicles that they have to offer. Over the years Mark has also become a good friend and in my eyes he is not just a salesman. My wife and I have been BMW and Lexus customers over the past 7 to 10 years and I am glad to say we are no longer BMW or Lexus supporters. We are now on our 3rd Audi lease over the past 3 years and absolutely love the vehicles. The performance, comfort, technology, driving experience......ECT by far exceeds BMW and Lexus. Audi Chantilly's service department is also outstanding, and that is where the rubber meets the road. Once the sales person has done their job, then it is time for service to step up to the plate and do theirs. And once again Matt Frick (Service Department Manger) and his staff are amazing and really make you feel at home and understand your needs and also keep you informed on the status of the vehicle. Audi Chantilly's service department may not have all the buffet style food like other service departments which is fine with me, I don't go there to eat.......I go for service. We have also had the opportunity to meet Roger Kaiser (General Manager). Roger is truly a people person and is also a great asset to Audi Chantilly. If you or someone you know is in the market for an Audi, please make sure you send them to see Mark Cooper.....you will be very happy! read more

I love Audi but a few people that work at this location are so rude. I test drove a Audi and we were in a hurry so we decided that we would come another day. The sales person was so pushy and took like 15 minutes to convince him that we would come another day. A few days later I ended up buying an Audi A6 Supercharged 3.0 Quattro Prestige from Vienna Audi dealer for a really good price. The same sales person that I dealt with in Chantilly calls me and asks to see if I was interested in any car. I explained I have purchased one already. Once he heard that he hung up on. So freaking rude. I would never go back to this dealer again. All my sewill be done at Vienna Audi dealer where they treat you with respect. Ok so I ended up giving a second chance to the dealer but this time service department. Took my car in for a recall that was made for my car Audi 2012 A6. I had a few other issues that needed to be looked at, AC wasn't kicking cold air and my wipers wouldn't go on automatically when it rained. I had a third party warranty that I had bought for about 3000. The representative response was we don't take the warranty because it's had to get money back from them and if I wanted them to Just check the issue it would cost me 159 dollars. She didn't want to except my warranty. She is like take it back to the dealer where I bought the car from and have them take a look. Told her it's not a Audi dealer and the Audi dealer should except the warranty. She refused. So I got my recall done and went to Audi dealer in Vienna. They took care of all my issues and also excepted my warranty card and they got there money. As I have said before Audi Dealer in Vienna takes care of their customers and they don't give anybody a run around. They have my business for Life. Oh did I mention they didn't even charge me a 159 dollars to take a look at my issues. All I had to pay was the deductible (100). The total repair costed about 900 and they got their money from the warranty company. read more

This place is run by amateurs who don't know the first thing about sales, service, and customer satisfaction. The Audi product is great. The standard of service that they require their dealerships to uphold is completely unacceptable. If you buy anything at this dealership, I suggest you make the dealership do everything they promise up front and not let it slide to a point where you already own the vehicle and they give you a "we owe you". They will lie to your face and talk in circles so beware. Worst customer experience ever!!!! read more

I do NOT endorse Audi Chantilly. I would have put up zero stars, if I could. When I checked-in to their service department, the service technician (Brian) promptly took care of me. He set me up with a comparable loaner vehicle (2013 Audi A4 (white)), albeit it looked like it hadn't been washed in weeks. I like my cars being clean, especially when I drive around town, so this nearly-brown loaner vehicle was not up to my standards--let alone, Audi's "impeccable" standards. While my car was in for its first service interval, the Audi techs did a basic wash when it was done, and maybe even vacuumed the carpets with their eyes closed. And since it was free, I didn't care to complain. The BIGGEST problem came when I inspected the vehicle at home. I noticed a curb rash on the front, right rim. Mind you, these were not factory rims; they were custom. I knew I wasn't the one to curb the wheels because I never park my vehicle on a curb. I have a dedicated parking spot and a garage (with plenty of space). Whenever I go someplace, I always park in the most distant parking spot without any "barriers" around me. Further, this discovery came immediately AFTER the service from Audi Chantilly, so I can only assume the rim was curbed by some careless technician. Moreover, my car had a little over 4,500 on the odometer (which I took a photograph of prior to dropping it off). When I got it back, I noticed that there was an additional 80 miles to the odometer. The invoice notes that there was a test drive done, but for what??? An oil change and a state inspection? I didn't have my tires rotated because my custom rims were so new. So I wonder why they had to "test drive" it. Furthermore, after picking it up from having it serviced, I noticed squeakier brakes, windshield wipers that leave a SEVERE haze, and white stains on my leather seats. Lastly, I'd like to note that the salespeople are equally lacking in professionalism and service. When I tried to check out other vehicles, I had to wait for 30-40 minutes for a salesperson (Initials: NO'N) to lazily walk over to me to half-heartedly show me the cars on the showroom. I left without any intent of purchasing a car at Audi Chantilly. Instead, I drove 2 hours away to a stealership in Maryland to inquire about the same car. In all, this was my first time taking my car in for service; and, needless to say, this experience left a bad taste in my mouth. I will never endorse Audi Chantilly nor will I take my car there for service. I wish I could say nice things about Audi Chantilly, but there simply isn't anything positive to say about their Sales and Service Department. On another note, there was a Parts and Service guy, who helped me out a couple of times. He seemed very polite and respectable. But, as for the other "technicians and customer service representatives, I would highly advise you to refer to the other Yelp reviews and stay away from this place. read more

Unsympathetic sales people with bad communications skills. Would not recommend purchasing a vehicle here. I had been speaking to a sales person for a week in regards to a vehicle I was interested in purchasing. The morning I had decided to purchase the vehicle I had been looking at and emailed my sales person to let him know that I wanted the car. The dealership was not yet opened and I would be at work all day. Because of this, I decided that sending an email would be the best form of communication. After not receiving a reply email all morning, I called my sales representative during lunch time and was told that the vehicle had been sold this morning and the sale person had just checked his email. After voicing my disappointment and frustration, the sales person was unsympathetic and unapologetic. Update: Ironically, I received a phone call a few days later about whether I was still interested in the vehicle after the 'kid' backed out purchasing the car. I respectfully declined, and purchased my car at a different dealership. read more

Mark Cooper is a real Audi Specialist who helped me very well to chose Audi!! Mark has exceptional way of making you feel very comfortable and smoothly will make you able to transition to drive one of the best car manufacturers!!! I want to mention that he really helped me pricing the car and accommodate my monthly spending on the car!! I have bought my new Audi A4 2 hours ago and I can't be happy more at this moment!!! I want to dedicate special thanks to him as he put a smile in one of those rough days I had with the wife!! I wished if she was with me but no worries, I smiled enough and having an internal pleasure driving this car that could make all my pains go away!!! :) read more

Worst Dealership experience ever! I walked around the lot for 10 minutes without anyone approaching me so I went inside. There were 3-4 salespeople sitting at their computers that refused to make eye contact with me. So I walked around the showroom opening cars, sitting in them, getting out, then looking at the sales team and nobody acknowledged me. This went on for at least 20 minutes and nobody seemed to care that not a single person had approached me. So finally after staring at the manager for a minute he decided to come out of his office and greet me. He said "Sir the reason nobody has approached you is because we closed at five." (this pissed me off the most because he KNEW nobody had talked to me and this is how he finally greets me) I take a look at my watch and it is 5:20 (which means I was there before they closed), I replied "well how was I supposed to know that, it would have been nice if you told me that when I walked in here instead of having me waste my time". I was really snappy with them because at this point I was so pissed off about being ignored for so long. I am really in shock at how horribly incompetent that sales force is. I can buy a new Audi at 5 dealerships within 20 miles of my house, so why would I ever come back here or tell my friends to go there. No reason at all. I use to work at a dealership and I would bend backwards for my customers and stay hours after we closed to sell them a car. People at dealerships spend 90% of their efforts getting people into the showroom, so when somebody walks in you need to take advantage of it. It just shows lack of professionalism to ignore someone for so long and not care at all about selling anything. The only thing they cared about was going home at 5 and pretending to be busy on their computers. I have never gotten mad while shopping for anything in my life. I love buying cars and I was really excited to buy an S6 on the spot, but it looks like Audi of Tyson's will get my money and praise instead. read more

Young and inexperienced techs ruin the brand. They will misdiagnose your vehicle, recommend services you do not need, and drive your sports car excessively. Possibly criminal in their activity. I am an ex-mechanic, but when I bought a rare Audi sports car I wanted to take it to the dealer to have a part inspected for functionality and also make sure that everything else on the car was perfect. They charge quite a lot - $160 per hour - so there must be experts working on the cars, right? -When you pull into the service area, the driveways are equipped with a machine to do a complimentary alignment. When presented with the results, they were way out of spec even though I had the alignment on my car done days before with a Hawk alignment machine (one of the best in the business). I thought maybe something was wrong with that machine's calibration, so I took it to VA Tire and Auto for a second opinion and their assessment said my alignment was good and matched what had been done before visiting Audi. So as soon as you roll in the door, they will tell you your alignment is out when it isn't. Any normal person is going to be concerned and pay the money to fix it. -When getting to discussing the service, I explained that I need the AC system checked and the car looked over in general because I had just bought it. I explained that I was aware that the car's DRC suspension was leaking already (this is an extremely common issue with these cars that had a recall). When I get the car back, the service advisor tells me that the brake line is leaking and that the CAR IS NOT SAFE TO DRIVE. Thinking maybe I was wrong when I already looked at the car, I took it away from Audi and put it up on a lift to find that the brake line was obviously not leaking, it was the DRC suspension THAT I TOLD THEM ABOUT WHEN I ARRIVED. Again, any normal person would be scared and concerned that their car is not safe, and they would pay the money to have it fixed WHEN THERE WAS NOTHING WRONG. This is likely CRIMINAL ACTIVITY. They will outright lie and steal your money! Unbelievable!! I gave these people $160/hour, told them what was wrong, and they came back with a misdiagnosis that was going to scare me into paying thousands of dollars to repair the braking system. Disgusting, and honestly embarrassing for them. -The techs drove my rare, manual V8 sports car 7 miles even though they were just checking the AC and giving it a visual inspection. Come on guys. That's just rude. Overall, I had an extremely upsetting experience with the service here. They are probably stealing money from innocent people hand over fist, day after day. Avoid this place at all costs unless your vehicle is under warranty or lease, and even then I would be worried. Absolutely dishonest and possibly criminal, or at the very least extremely incompetent. My service advisors were good. read more

I noticed a scrape on the fender of my wife's Audi Q5, right above the right tire. Not sure who scraped it, but I was preparing for the worst, in regards to the cost to repair it. i decided to stop by the Audi dealership, and was greeted by Raman Paul. He was nice enough to check out the damage, even though, I hadn't made an appointment. He got someone from the service area to apply a solution on the damaged area. Fortunately, there were no dents. i was expecting that area to be repainted, but after the technician applied the solution, the scrape came off cleanly, and the paint was still there. Best part was that I wasn't charged for anything. Car repair shops/dealers often get a bad rep, but I've had a pleasant experience every time I've visited Audi Chantilly. I have faith that I will be dealing with people with integrity at this dealership. Highly recommend! read more

If I could give 0 Stars I would. I do not recommend them to anyone. My shopping experience at Audi Chantilly was the worst purchasing experience I've ever had. It was an absolute disappointment for a luxury brand because my experience was anything but luxury. It started with the poor responses from Mamta. I was given the price and made a counter offer. I was then told that she would check with the manager the next day. TWENTY FOUR HOURS LATER I had not heard a response, after several emails and text messages. Finally after about 25 I got a response that I was "good to goo. " I followed up with a quick text to confirm but there was no answer. Almost two hours later I was met with "oh sorry wrong person." I was quite upset because I was seconds away from buying airfare to come pick up the car in Virginia. I don't know what the cause was, whether she agreed not remembering the terms, or whether she contacted the wrong person it is unacceptable. You'd expect a luxury dealer to be able to keep track of their clients. The next day I got in touch with Hek the sales manager. Hek couldn't not be bothered with acknowledging that Mamta had accepted my counter offer. Hek then made me an offer which was about 10% above the number Mamta agreed too, which just so happened to be about the price they lowered it to on autotrader. I reminded Hek that his associate had agreed to my figure, but I even tried to compromise and bring up my price slightly. Still he would not acknowledge what was previously agreed. I am in luxury sales and management and I had to remind him that if one of my clients agreed to a price with a customer that I would do anything to make sure the customer got what he was promised. I also told him that if he wouldn't come down to the price that was above what was previously agreed to, that I would walk. Finally he agreed to my price, only because it was "the last day of the month." After giving them $10,000 for a down payment the communication lapsed again. My car was being delivered to me in Tennessee but I could not get an answer about timeframe at all. I gave them several dates for delivery and they never bothered to let me know if it would be possible or not. Then 4 days after I had sent them my paperwork they let me know a page wasn't filled out. This page was never marked to be filled out, only signed. I was very disappointed that after receiving my paperwork they had no sense of urgency. Thankfully my car was finally delivered on the 9th after purchasing it on the 30th. I started to sort things out to get my insurance and found that there was no paperwork with the car, only the registration for Virginia. I also noticed that there was a cut in the center console top, after being reassured by Mamta that everything was in excellent condition. After all of this I have no interest in doing business with Audi Chantilly and would never recommend them to anyone looking to buy on autotrader. read more

I was looking for a used car and I was glad that I checked out the place - Audi Chantilly. The hospitality was great! When we were parking, one employee who was passing by welcomed us and guided us into the building to meet up with the contact person. Eric Ekpa did a great job of providing us with the details and identifying the correct vehicle. They accept credit card payment as well. I would strongly recommend this place for used cars and new Audi cars. read more

Typical dealership, complete with snakes and bottled water! I know I'm to blame for allowing myself to be taken by a bunch of conniving shysters; but you want to believe that good people do exist. I went to Audi Chantilly hoping that I would get a great deal on a great vehicle - that's what they want you to believe, when in reality, you're not. You work hard to make your money, but they're sharks and they smell blood as soon as you step on their lot. For those of you entertaining the idea of using the Costco auto program to get 10% off MSRP, do your due dilligence and crunch those numbers. They will rob you and you won't even know it, especially if you're trading your car. If possible, SELL YOUR OWN CAR. This is where car dealers make their money, on your trade. I was robbed by these maggots, I regret this purchase and I'm venting to help others make better decisions. I remember I hadn't even signed the paperwork yet when I overheard the salesman, Mike, and manager, "should I put it on the board?", i.e. the sale... that's all you are, a number. And FYI, if anyone is interested in the Q3, read the complaints on the NHTSA.GOV site. Also, the Audi Care plan they try to sell you in person for $999 is sold for $799 on the Audi site. Good luck to the innocent and karma is a real bitch to you wretched neanderthals. read more

Great car buying experience! Eric was professional, courteous and answered all of our questions in reference to a Certified 2013 Audi A4 2.0T Premium Plus! We test drove the car then got down to business and finalized a deal within an hour and a half - an all time record! The dealership was clean and there was never any pressure from sales personnel or finance/managers. Hek was the one we dealt with in regards to our price, he understood our concerns and also understood our budget and he still worked with us to get to a comfortable price. Overall A+ read more

I had to take my car in for service. The car was experiencing a transmission problem. Luckily everything was covered under warranty even though my car was almost 5 years old. I had a great loaner car for the entire time my car was being fixed. The service adviser gave me regular updates throughout the process. Everyone I have dealt with in the service department has been very professional. I would not hesitate to take my car back the next time I need service work done. I am extremely pleased with the work done, now my car drives like new. read more

Just picked up D's new A5 from Audi Chantilly. Always a great experience, everyone is friendly and helpful - especially Liam! I'm familiar with the product but Liam did a quick walk-around and offered to give him a call if any questions come up later. I've been here before for oil changes on other cars and the Service Department always provides great, prompt service too and their waiting area is comfy with water, cookies, TV and wifi. read more

Fantastic sales service with Mark Cooper. I got exactly the car I wanted, it was fast, no surprises (which seems impossible when buying a car). I would go there for another car with no hesitation. read more

Had a great experience in purchasing the A7 with Shah Saleem. Pleasant. Knowledgeable. Prompt and responsive. Unlike Shah, his Manager didn't even get up to interact or shake hands or negotiate. Disappointed in her attitude. Didn't have a good interaction with the Financial Person. The guy was not informative. In a rush to sign papers but did not wish to educate me on service packages or call back with details. read more

Great experience at Audi Chantilly. They were very transparent and competitive with their pricing, accommodating with their schedule, great vehicle options in stock on their lot. Mark was great to work with. read more

After a disappointing visit to Audi, I expressed my issues to social media. Audi really stepped up by reaching out to me. They reassured me my issues would be addresses and it would not happen again. I am changing my star rating to 4 for going the extra distance. I will be be returning to Chantilly Audi in the future. read more

Mamta is great and helped put us in a car that we love. We set up a test drive for the Mini Countryman but she helped us test another car which fit us even better than the Mini. We ultimately got the Nissan Rogue 2015 which is roomy and has all the bells and whistles. We bought an Audi A4 from Mamta 2 years ago and because of her service we drove all the way from Philly to get this car. Diana in finance was also a great help and can't wait until we return so we can get a Q8 and we will bring the KFC. Thank you again Mamta read more

Very poor service. My brother in law is too kind to complain but I was compelled to write this review on his behalf. He recently bought a certified used A6 costing $30k. Not inexpensive. The day he was told to pick up his car the car was not ready as promised. Plus the salesperson was not there when he was told by her she would be there? Subsequently the next day he picked up the car but as he got home the service light came on. Was told later that the car was not serviced prior to its delivery as he was promised and paid for! Apparently they were just interested in making a sale with no apparent care for customer service. As a business owner my clients satisfaction is my number 1 priority! read more

These guys are great, courteous & professional! Raman Paul & Jose Avila both greeted me this early morning & took great care of my Audi. Thank you guys & please keep up the good work. I am a happy Audi owner & will be back. read more

I bought two cars here and I would buy a third. Service is always great after you buy the car and I always get a great deal under the sticker price. Although this is the same company as Tysons, I always get a significantly higher price at Tysons for the same car with the exact same options. I usually compare two dealers to get the best price. Go see Lem because he is the man. He is up front about what kind of fair discount you can get and I didn't get all the pressure sales tactics and games other salesmen have tried. For the past four years of owning an Audi, I've always gotten great service and people work to accommodate me. Overall, I say go to Chantilly when you buy a car because of the better sales staff. Service at both are the same. read more

So we decided to purchase our 2012 A4 after our lease with them expired. The buying process wasn't too painful. Purchase price ended up being about $22k. Looked up rates from USAA, Navy Federal, & Bank of America. USAA won and we ended up financing through them. The finance manager tried to get a better rate with them but couldn't. The whole process went pretty smoothly. The finance manager was really nice and answered a lot of our questions. He even made sure that we keep asking questions so that we feel comfortable with our purchase. We were shopping for a new car but because I wasn't 100% on which one I wanted we just bought our lease here. I am torn between a brand new Audi A3 or A4 Cabriolet or a new Mini. The husband gave me a deadline to decide by spring 2015 so I will update my review if we decide to stay with Audi. read more

I took my Audi A4 S line in for a 25,000 mile maintenance check up. I asked if they could put my front license plate on my vehicle. They said they would call me with an estimate. Later that day, they called me with an estimate of $382.00. Really? To mount my front license plate. Can you say price gouging. No thank you, I can figure out how to do it myself. That is a ridiculous price! read more

Went today for a service. I was very happy from start to finish. Very clean and comfortable waiting area. Coffee , snacks and water. Large TV. Free internet. Service was fast and had a question that was answered quickly. Will definitely return. read more

Audi Chantilly - Car Dealers Near Me - Chantilly, Virginia

I purchased a 2015 Q5 TDI at Chantilly Audi and had all scheduled maintenance performed at the dealership. While my experience with the service department was positive through 2017, the department has consistently disappointed me in the past 18 months. In the past 18 months, my experience with their service department has been abysmal! * They have not returned numerous telephone calls. * They have rescinded a "drop in" policy for those of us who bought our vehicles there. * Scheduling a minor service appointment takes a least two weeks... note, that is a face to face response as I drove to the dealer after failing to be able schedule on line or have a telephone call returned. * Complete turnover in service advisors. Not certain where they got, or who trained the new service staff, but I have never experienced such negative customer experiences. Essential point... if service is important to you and a consideration in your buying decision... run, do not walk away from Chantilly Audi. read more

Working with Mark Cooper on a purchase of a new Q5 was a breeze. He was helpful and honest through the whole process. We had our 5 year old with us and he accommodating and flexible with her also. The closing process once we decided on a car was smooth with their finance department too. read more

My wife and I drove from NC to see one of their vehicles in stock. Since stepping inside their premises we had nothing but delightful customer service. Patient and courteous sales staff. They went outside of their comfort zone to make our experience unique. We are proud Audi owners! Garage: 2011 Audi Q5 P+, 2.0T; 2013 Audi A5 P+, 2.0T, MMI+Nav. read more

They have a very good customer service and very friendly sales people. We happen to meet one of the nicest sales person her name is Hira. Me and my wife went to test drive Q5. Hira helped us finding the color we need and she also explained the features. The whole financial process just took 2hrs. Thumbs up for customer service here read more

Mamta @ Audi Chantilly helped us find the perfect car and also was very informative. The entire car buying process was smooth. Thx Mamta for all the help. read more

I've purchased 2 cars from this location! Love their selection but most of all customer service. I had the privilege of working with Sally Mehrali for my latest transaction there. She's awesome go see her! read more

Great place! I feel that I was treated with fairness, courtesy, and respect, even though I was there to purchase a $6000 used Toyota, not a $50,000 new Audi. I know Mort was super busy, helping three customers at once, but he made time for me and made sure everything went smoothly, as did his fellow co-workers. He even took the time to greet my young son, and to recommend a nearby place for dinner when the transaction was finished. I'll definitely be happy to recommend them to my fellow middle-income friends, and definitely also to my family members, who have more income to spare! read more

""I don't want to kick you out" Salesman HASAN NORMAN." To start with, I've decided to lease an Audi A4. Getting started with the test drive, it went awesome, totally loved the driving experience car. So went ahead and started negotiating with Mr. HASAN NORMAN about numbers. During the negotiation, as each and every customer do I start with some numbers which he is not okay with, like every salesman does, he started going back and forth to his manager's room and walking back to us with a smug look on his face. I'm totally aware that the salesperson's are trained to rip off customer's wallet the moment when you enter their dealership. I've told him that the promotion on the web says its xxx amount, then he told us there is a * which says with limitations, well that's how the promotions get all the customers miraged by looking at some fancy numbers and get us to the dealership's doorstep. We're okay that he is doing his job and trying to work some numbers up to his margin. As I already said he's just storming in and out of his managers office to make us feel good that he is trying hard for us and make us believe that he is doing us whole bunch of favors in getting the car leased, but this is not our first time dealing with the salesmen at dealerships. The way he spoke, I actually felt like i was just stepping into some hunting grounds where hunters waiting for rare found prey. Well lucky that i escaped the hunt. All he did was manipulation and making us feel better that he's doing great favors for us. He never told us the figures and nothing on the paper until I reached my highest margin. Then he got something printed on paper from his manager's room to negotiate from our highest margin, I'm okay to work with the numbers and see where it goes until he turned disrespectful and spoke all the mean stuff we've quoted below. He pretty much understood that I'm trying to make a deal with him or even closer to the numbers which I've got in my mind, then he started turning in to personal stuff to rev you up and make you lease this car for the margin that he have in mind. The personal stuff as such "You work in IT; I know how much you make." "I know your income; this is just a small cut for you" "This is not a right car for you; we'll get you something to your range" "I don't want to waste your time so mine" "I don't want to call security, I don't want to kick you out" "The director of the Audi doesn't get an A4 at this price"(well I know that he doesn't get, cos he gets it for free) The first and foremost mistake a salesmen does is, turning in to customers money management when a customer is not coming up to his numbers, they'll start to hurt your ego feeling to make you buy this car or negotiate, 99.99% of customers will lease the car or leave. We did leave too, but with the entire conversation voice recorded and the quotes above were the actual words came out of the salesmen's mouth, which he never should've spoke and think that the least would be walking out. We'd be glad to post that here if we'd have an option. I would strongly recommend everyone to do one for yourself if you ever happen to deal with the salesmen, record the entire conversation and have it sent out to your attorney, lets the legal experts do their job that are best at. And then he went on "I have my Master's degree in IT as well. I'm working in IT and as salesmen since 15 years."(Do you really expect us to believe that after all this non-professional stuff you spoke?? I wouldn't either.) I went "have you ever been in our shoes (customer's side), have you ever tried to negotiate with someone from customers stand point." He went "I have 15 yrs. of experience as customer salesperson" I was like, duudee do you even know what you're talking about. I'm asking customers side not the side where the customers are ripped off. No response for that. I've negotiated with him all the way up to the highest mark I've set; I actually was willing to go little higher than the highest mark. He said he wouldn't believe in customers referring the salesmen or dealership once their business is done. "I don't believe customers referring to benefit my business once their business is done and stepped out of this place, no one did", then I don't believe you coming up with this so called "SPECIAL PROMOTION"; I can print a lot of fake numbers on paper and publish some fake numbers on the dealership web page which are totally manipulated the way you want it. Hear me out I said I was there to LEASE the car not to BUY the car. The numbers which you've got is just to get the max you can get by the lease maturity date and sold it as sky rocketing used car price to the customers. You just reach out to neither toes nor head when gets to the point where it's selling or buying. Well I did give pretty good amount of references to my previous car dealership salesmen where some of them bought through them. I would've certainly referred if he'd been polite a read more

This place is awful! Every time I go there they are just trying to sell me a part that I don't even need. I go somewhere else and it's a totally different diagnostic. This is my last time going to this location. Don't take advantage of people. read more