I went to Audi North because I was looking for a 2018 Q7. Louis Goodman was very helpful in getting the car I wanted and needed. I changed my mind several times. He was patient and knowledgeable. He kept me abreast by text, phone or email of the specs, location, and fees of the different cars I was looking at. Patiently he guided us through the financing part but we decided just to buy it outright. The car was delivered to our home as we live an hour and a half from Austin. After we purchased the car Louis arranged a service person to answer some questions regarding a new car. It has been an experience that fostered trust and respect. read more

We appreciate the attention to detail and pleasant people in the service department. Too bad our Audi never breaks down...

Although we did not end up purchasing an Audi, I must review a very good experience with Kyle Stover. He was real, yet professional. A pleasure for my husband and I to work with. read more

I had to take my car in for the 35k maintenance which involved the DSG service on top of other maintenance items. I was expecting an entire day wait because of that but they had one of their senior mechanics do the maintenance and I was out of there much much sooner than I expected. My service manager gave me periodic updates throughout which was appreciated. It was a good experience overall. read more

My guys at Audi North Austin are awesome. The buying and service experience or what you would expect with a premium car.

My vehicle was in an accident and the body shop sent it to this dealer to work on the suspension. Once the work was done, there was a scratch on my brand new bumper. They denied any of it and the manager, David Gainey, has a short temper and didn't do anything about it. It gets worse. My car later got sent back to the dealer for work once again for additional work and the dealer lost a piece, which delayed my car once again. I asked David to call me and he WENT OFF on me. Incredibly rude. He later attempted to text the manager of my body shop to complain about me. Instead, he accidentally texted me thinking it was the manager of the body shop. The text was him talking behind my back--incredibly unprofessional and spiteful. I replied that it was me and he said, "So sorry sir." David, you're unprofessional, rude, and should be ashamed of how you do business. Because of David's lack of leadership, this dealer can't be trusted. I know he'll likely just deny these claims so I saved the text to prove it. By the way, his cell number ends with... 7531. read more

Kyle in sales is wonderful to work with! He was extremely kind and helpful throughout the new car process and continues to extend those courtesies after the process is complete. Kyle has gone above and beyond to ensure vehicle satisfaction and Audi services are a steady feature long after driving off the lot. 10/10 would recommend. read more

I came in last week to test drive a car I had been looking at online and Kyle Stover was a great help all along the way! He was eager, polite, attentive, and very knowledgable about the car. He wanted to make sure we were getting a great car for the best price and didn't put any pressure on us to close the sale. The car we test drove was in excellent condition and even though we didn't end up buying it I would highly recommend this dealership to anyone buying new or pre-owned vehicles. Very professional atmosphere and high quality cars. read more

The service department is better, but I had to wait for over 30 minutes to pick up my car which was ready for pick up because they could not find paperwork and there was not enough staff to attend to the customers. Also, you can't talk to the GM because he will not provide a phone number. You can only email him. Do not buy a car from here unless you plan to have service done at another dealership. read more

We have an 2016 Audi that we bought somewhere else that was under warranty. Took it in for repairs and there were charges. The other dealerships paid them. Within 4 weeks the front skid plate they put on fell off while driving. They blamed us! Demand we hit something and it was our fault. Called us liars. Made us pay for their damage to our vehicle before they would even give it back to us. Went to the GM with our concerns and he blew us off being extremely rude. He said we were liars also and just pay them money then hung up on me. What a bunch of crooks! read more

Purchased a pre-owned Infiniti 70 from this dealership, the license plate brackets were not in the car and not available thru Audi. I was told to purchase them from Austin Infiniti and Audi would reimburse me. I faxed over the invoice with supporting documents to Jason Lynch, Business Manager as instructed on Feb. 2, I am still waiting to get reimbursement. Left countless messages, vm, even calling to speak with Dan, Finance Manager for assistance, who promised payment was forthcoming.. It has been more than a month and still they cannot get a "check signer" to issue payment to me. This speaks to incompetent management. WHO WOULD RISK THEIR REPUTATION OVER $50! Guess I should have gotten the hint when I took my car for registration and waited in the service bay for someone to assist me, and no one ever offered assistance. I eventually stood in front of a service manager until he finally looked into my face. Will never purchase another car from these folks! read more

Hailey in the sales department was very responsive, and knowledgeable with all the questions I had on a car I was interested in, if your looking for a sales representative I highly recommend her she's not pushy at all but there when you need her. I will be recommending her services again. read more

We were looking at several cars, but drove a used A7. Kyle Stover was our sales guy. Very friendly, helpful, and professional. Didn't turn on any high pressure when we told him it was out of our price range. Followed up later, without being annoying. Recommend! read more

From last 1.5 months I've been dealing with the North Austin dealership. I just took the car in for a simple Oil change. They found some issues wrt front and rear bushings, oil leak and a vacuum pump leak. After my warranty company started working with them ( they did send an inspector to validate), the dealership just wanted to change the bushings. I was told there is no Oil leak. Surprisingly, how did the Oil leak stop after the inspector got there.. It's a mystery. Secondly, the labor rate this dealership charges is approx $30 in addition to the comparable dealerships ( VW, BMW etc in the vicinity. The rates are one part but then there is no justification to the total number of hrs required for the job to be completed. It's way bloated. I called up another dealership to check on the hrs taken for a specific job and it was at least 30% lesser After we settled on fixing the above issues they delivered the car ( Yes they did deliver the car to my residence due to Covid 19 and hence the 1 star. I am totally awed by this customer friendly service). On delivery, I cleaned up and disinfected the car and let it sit out in the sun for few hrs. Later in the day, found out that my AC had stopped blowing. It wasn't blowing any air. I immediately called up the service advisor. He started ignoring and acknowledging that there was an issue.. On the contrary he specifically told me that the AC was working perfectly fine when the driver dropped it off:). Honestly, I can't imagine how could the driver be so specific to just know that the AC was working when it was 50 degrees. I only came to know because I let the car to sit out in sun for few hrs and it got to a point where I had to put the AC On realizing it's not working.. In addition, they had forgotten to reset the service light. Finally, they took the car back after a week and gave me a bill of $1200 to fix a motor. Again warranty got involved and I had to shelve a big amount from my pocket as Warranty company said there is something fishy about this dealership and they won't pay the 100% coverage. This is the second time, I have taken my car to this dealership and they gave it back with another issue. This has created a trust issue. Today, the Service advisor calls me to confirm all the issues have been taken care of and the driver will drop off the car.. I requested if they can check if everything that was supposed to be fixed is fixed. He confirmed yes.. When the driver got to my place, Fortunately this time, I checked before making the payment while the driver was still here. He was instructed to took the car back to the shop.. lol..This is inspite of the service advisor confirming that everything has been checked on the car and second instance when the issue was still not fixed. I owned 2 Audi's. After I got an issue with my other car, I switched brands. The dealings with this dealership was one of the main factors. I'd not buy an Audi again in my life. I called up the service manager in this location and provided him an input about customer satisfaction and the trust issues they are creating. He heard me and asked about suggestions to improve. At the end, I asked him about a link to submit feedback and he said Audi has stopped gathering feedbacks due to CoVoid-19:).. Really? And that is why this review.. Apologies for the length review but since last 1.5 months the time taken to resolve these issues with the dealership has taken far many hours. Hopefully someone reading this can save on the lengthy conversations and pick a dealership that is more trustworthy and customer friendly.. read more

My husband and I had an awesome experience buying a car from Mike Uhrig!! He went above and beyond to help ensure we picked the perfect car for our family. read more

5 stars for Josh Boom! Professional, courteous, and knowledgeable. We were treated exceptionally well by Josh, all of the management team and support staff. We purchased a 2008 Hummer H2. The dealership did a great job of making sure that the vehicle was in great shape! We received great service and a great deal. I highly recommend Josh and Audi North Austin! read more

Ask for Kyle Stover in sales if you want to purchase a new car. He is great! With his help i tested drive/purchased my brand new SQ5 within hours, he laid out everything they had in the inventory quickly for me to make final decision. Big thanks Kyle! read more

While visiting Austin last November, my husband and I went to the Audi North Austin just to look around as we had some free time. Our first impression was that the dealership was beautiful and had a huge selection of Audis. Everyone at the dealership was welcoming and friendly and not at all pushy. Little did we know that we would end up leasing an Audi A4 right then and there. Our salesman Louis was truly knowledgeable about the Audis. We told him that we had an Audi and our lease would be up soon. Louis not only asked us the right questions about what we were looking for but he also made sure he found us an Audi with all the options we were looking for. When we mentioned to Louis that we live in Los Angeles, CA he gave us the biggest smile and said "no worries, I will ship the car to you." Honestly, this was the absolute easiest car we have ever leased. Louis took care of everything, we completed some paperwork and then flew home. Just like Louis promised, he had our Audi delivered straight to our door within a week. To say that Louis made us feel like family is an understatement. He has exceptional customer service skills and I would highly recommend Louis and the entire team at Audi North Austin. I know that when my lease is up, I will gladly fly back to Austin to lease a new one! read more

DO NOT TAKE YOUR AUDI FOR SERVICE HERE. This negative review is two years in the making. First and above all, the customer service at Audi North Austin is an absolute nightmare. The service advisors, Darrel Robles and Mike have made my Audi experience regretful. These two clowns make me feel as if I was a burden to their day at work. Is this a luxury dealership or did I accidentally stumble into a Yugo dealership?! Hard to tell. I took my dad's caddy to GMC in North Austin, and was treated like Royalty. It wasn't even not even my car. The only reason I continued to do business here for two years was for proximity and to simply maintain dealer service records. Over the past two years, each visit here was painful. Misquoted labor, unable to provide a loaner, lied to about bill discrepancies, and this list goes on (No I do not want any a manager to separately email my experiences). . This was last and final straw, I booked my service appointment online two weeks in advance to avoid the bad customer service. Was told Mike would call me, he never did. I showed up on the appointed date and time. Low and behold, and as expected, they did not have my on the books. Darrel brushed me off to Jose who reluctantly helped. The car needed an 85k check up, oil change, alignment and state inspection. Jose advised me that the car will not pass inspection without new tires.The cat sat for 7 days, no loaner! Jose left for vacation an no one thought to follow up in Jose's absence. Being without my only mode of transport for 7 days and no communication from Audi, I coordinated a town truck to pick up and take my A5 to another place. I even called ahead to let them know, spoke one receptionist who cold transferred to Mike. I told mike to have the keys ready when the tow arrived. Upon arrival, the tow guy calls me to say they will not release the vehicle. Long story short, I had to leave work just make sure my car was transferred elsewhere for servicing. I recommend avoiding dealing with these 'service advisors'. They do not advise, they just push buttons and clock in and out. read more

The service department impressed me once again today. Excellent job by Mike, Ken, and their staff on my S4. Your Audi is in good hands with these guys. read more

I had made an appointment for a recall, which the paperwork from Audi stated would take an hour. So I planned on waiting for the car. I arrive to my appointment at 9 am and was told it would be done around noon. I explained to the advisor that would not work because I had another appointment at noon. Because of being mislead by the paperwork sent to me, I asked for a loner until the car was done. Immediately the advisor says he has not loaners. While waiting for my car in the waiting area I observed a customer come in and speak with the same advisor. The advisor pops right up and asks a lady behind the cashier desk if they could get this customer a loaner for the day. So I would like to know why I was denied/lied to about loaner? When you you own a premium brand shouldn't that come with previous service? I have been to Chevy dealers with better service. read more

If I could give 0 stars I would. The only saving grace was the SA in this situation took pity on me and did his best to help me out. Here's what happened - My car is modified and a mechanical part failed. Instead of considering the evidence - that this is known to fail regardless of any modification - the tech went over and beyond what was needed to 1) cover his rear, 2) create a toxic scenario where I was unable to have a winning outcome with this situation, & 3) effectively made warranty work nearly impossible for my car in the future. When I tried talking with the GM it became clear his goal was not to really understand ... it was to re-enforce the policies he put into place. Initially he promised to investigate my complaint & get back to me. However, after listening to me vent my frustration & letting him know I'm not likely to come back the GM switched his position by telling me in not so many words to go pound sand. As a result I had to pay out of pocket for something that either my warranty ought to have covered OR I could have replaced using my Indy shop, my car was reported to Audi for modification that have nothing to do with this issue, and this store now has a detractor who will tell everyone he knows to go to the South store. AoA will be hearing from this unhappy person. read more

Darrell Robles is the best! Easy, quick, helpful. I'm on my third Audi now, and Darrell is by far the best service manager I have ever worked with. read more

Service is horrible. Purchased new Audi Q7 & now have around 20k miles & have been to the service department for various nuisance issues 3 times now. Just returned due to check engine light on & was 2nd in line when they opened at 7:00 a.m. & not one person acknowledged me for over 30 minutes. There appeared to be 5 service employees milling around inside so I went it to see if someone could help me. They said they could not, that I needed to wait in my car until they came out. After another 15 minutes I went in again & asked if I could just give someone my key & phone number so I could leave with my ride. They finally agreed & I left. There is obviously no leadership here. Our other car is a Lexus SUV so, instead of buying 2 Lexus, we thought we'd try something different. Since we buy new cars every few years, I'm convinced that our next purchase will not be an Audi. It's a shame since these are expensive cars that drive great but service is very important to me - enough so that I will tell everyone who compliments the look of my car that the service is not worth the hassle. Not sure if it is just this dealership since I have friends that did go to Dallas to purchase their Audi - maybe someone needs to provide service training to those at this dealership. read more

Brian Gilbert is the man! First time buyer and left feeling really good with my choice. Brian explained everything to me so I understood, was honest, and took the time to walk me thru the process of buying my first car. He was very patient and I am happy I bought from him! read more

Audi makes great products that continue to get better. Dealing with sales at time of purchase was generally ok (as it should be given the size of the financial commitment). Service after the sale has been mediocre at best. read more

I don't even know where to begin. I don't know why I keep giving more and more chances to this place. My car went in for a simple oil change and inspection. online and when you call the machine says hours are 8 to 2. When I checked in not only are there four desks and only two people working the woman who was working and I believe her name is Amy was making fun of another employee because he didn't know how to scan something. I actually felt sorry for this kid and embarrassed for him. Then the man that checked me and was nice and I asked him since I needed a ride to come back to pick my vehicle up what time they close and he told me four so he said the lift would be at my house no later than 330 to pick me up. I have arranged my whole afternoon and evening around what he said. Here it is 3 o'clock I have not heard from anyone so I called. Now they are telling me they are open until eight and my car would be ready between six and seven. The lady on the phone was rude and treated me as if I was stupid. Even though I live up north I will start going to the South location. read more

I've left maybe 1 other 1 star review in my life, but this one might take the cake. My wife and I had a great experience with Grant the first time we visited this dealership a few weeks ago. He's a classy guy. Today, on our next visit to this dealership, it happened to be his day off. I waited in the showroom for about 10 minutes and no one approached me, so I took it upon myself to introduce myself to someone sitting at a desk right next to Grant's. From the instant I engaged them, I got the feeling like they were doing me a huge favor by offering me 15 minutes of their time. I've never dealt with a more unapproachable or less interested "sales" person in my life. Their attitude was very much one of "You're wasting my time, leave me alone." I run a sales team for a large financial services company and know very well what proper sales engagement should look like. We were showed a vehicle with next to zero engagement or involvement by the sales person acting like we were a huge burden and waste of his time. My wife even commented to him that he couldn't have seem less interested in selling a car and he offered a "if it seemed that way to you after I went out of my way, I'm sorry" apology that wasn't an apology. He then told me that he didn't deserve to be treated that way by her after going out of his way to help us out. If it's such a huge deal to "go out of your way" to help us out and show us a car, I'll gladly take my $75k to the Audi dealership in San Antonio. Good luck selling or achieving anything with an attitude like that. It's not going to get you very far! read more

For many times, I have trouble reaching the service and parts center. No matter calling in or make a appointment online. Tomorrow, I have to take my 15' TT roadster in for a check, I was wondering how old do I have to be to get a loaner there? Do I have to be 25? 21? or what's the age read more

I give Enrique in the service department a 5. I give the service technician a 2.5. I went in to have my car serviced 3 times within a few weeks. The first time they looked at my sunroof and my left MMI button. They could not reproduce my intermittent sunroof problem and did a factory reset under warranty. I have not had problems with the roof, so that appears to be fine. The left MMI button was not under warranty and they would need to order the part. Audi North Austin service told me the cost would be under $400. Meanwhile I received a new key that needed to be programmed by a Audi dealer and the dealer I purchased my Audi from agreed to pay to repair the MMI button. So I proceeded to make appointment #2 to take care of 2 items: repair left MMI button and program my key. I waited on site. Unfortunately they were only able to program the key because the technician had quoted the wrong part...the actual part plus labor was over $1200 (around $900 more money) and they did not have the part in stock. I was so frustrated since I had left my house before 7 am in order to get everything done on my car and now I had to complete yet another trip. Enrique, service advisor, made my 3rd appointment as smooth as possible. He got me a free loaner, the work was done within 4 hours so I got my car back that day. He made sure my drop off and pick up were quick and took care of the communication with the Audi dealer to have all of the work paid for. Thankfully Enrique took the initiative to take a negative experience and move it in the right direction. read more

I wish I had come here to check reviews before I sought to purchase from them. Suffice it to say that the difference between Audi North and Audi South are night and day. I was blown off by email twice. While we test drove our salesman was on his phone. Price was non negotiable. And I felt insulted by the comment, "have you ever bought a car Like THIs? before" I don't know what 'Like THIS' meant but apparently it meant: price will not budge even if you have a trade in. I suppose I can believe that there are some cars that can be firm in their price, but when we took our cash/business to Audi South? They were completely respectful, kind and willing to negotiate. I am glad that I didn't let Audi North taint my concept of who/what Audi represents. I am sad that I don't even feel like I can even get service there as it's much closer to my home; however, I can not in good faith take any business there. read more

I had the worst customer experience at this dealership. They sold me a certified car that soon was found to be "problematic"for $32000 promising that it is in excellent shape even bragging about buying it back for the same amount of money if anything wrong with it to be found. The car has issues since the first time I drove it. It was sounding an alarm and showing both the low tire pressure sign and stability control malfunction, the car put a statement of tire pressure system malfunction, I brought it back to them and they told me it just need tire rotation and balance. That's when the car warranty was still active. They did the tire rotation, while they were pissed off that I just dropped the car without having an appointment with them( although I explained I was concerned for my safety and that I called earlier and soke with the receptionist that advised me to stop by when I can!!). After the service, they returned the car to me now with damaged windshield reservoir that leaked all fluids. Then the same problem with the tire pressure system was happening allover again in addition to the leak in the windshield fluid. I returned the car to them and now they are telling me the ABS module is malfunctioning and need replacement and the windshield hose was torn !!( I wonder how the hose was torn when I didn't even get to use it)!!!.To make a long story short, now they are asking for $3500 to fix these issues, right after the warranty is no longer active. I would have been better buying a car over Craigslist than going to this dealership. People buy from dealership because they think the dealer will keep their promise, check the car before reselling, and would not sell a problematic car! Clearly not this dealer. This is sad to see that a luxury brand like Audi can not hire professional people to represent them in a positive way and keep their customer happy. I definitely warn everyone from buying from this dealer or bringing a car to them for repair. Go somewhere else and save your breath, time, and money!! read more

WORST EXPERIENCE EVER BUYING MY AUDI A7 here is how everything occurred. March 10: i saw the car online and went to visit audi North Austin for a test drive. i notice that the car didnt have the original rims as they showed in the picture March 24: i went back to Audi North Austin to have a second look at the car, after negotiating the price with sales person (Nelson Grant Garrett) over text. salesmen was not at dealer. March 25: i went back to Audi North Austin to close the deal. after shaking hand, Grant and manager agreed to switch the rims of the car by Monday (March28) March 28: i text and call Grant so i could go back to dealer to get the rims back. no respond whatsoever until March 31 to tell me that i need to make and appointment. April 02: Grant told me that they will probably get the rims switched by Monday (April 04) April 04: Grant texted me that i i need to make an appointment for Friday (April08) April 08: i took my car thinking that they will switch the rims but they just told me to drop it off and gave me a loaner car. April 11: i texted grant to ask him if my car will be ready because i needed my golf clubs that i left in the trunk. he told me that is not ready yet but i could stop by to get my clubs. when i went to get my clubs, i found that the car was in the same spot i left it on Friday. April 13: i texted him to ask status on my car. Grant told me that they are working on it. April 15: i asked grant if car will be ready. he said that they haven't returned the ticked. April 18: i asked again about status with no response. April 19: i asked again and grant responded that it will be ready Thursday (April 21) April 21: car is not ready. April 22: Grant texted me that the car is ready to pick up. i went to pick up my car, but when i saw the rims they putted, they were old scratched rims. tires had chunks of rubber missing. rims, looked like they were picked from a car accident because it looked like the rims were just fixed. i told Grant that i was not going to take my car with rims like that. that was an straight insult and unprofessional move from their part. i wrote this email to him, so he could forward to his manager (Grant, It is unbelievable how long is taking to swap the wheels. You told me three times that they were working on the car. (April 13th, 15th, and 19th) and as of April 22nd no word to be heard. It is very disappointing to have this kind of customer service. with all my car buying experience, I always felt uneasy with a car salesmen because they are pushy and try to make a sale at any cost. I thought this was going to be deferent from a "high end brand" but it was not the case. When I bought the car in March 25th, I was promised to get the wheels the next Monday March 28th but it didn't happened, maybe they didn't have the urge to work on my car since it was a done deal. After many calls and text I finally dropped my car on April 7th, which I found later on March 11th that my car was not even touched because it was on the same parking space I left it on April 7th. Maybe this never happened to you before or Probably all this is not your fault because you were in the middle as well. but Sales Manager and Service Mangers should be aware of the poor service and/or discrimination. After reading most of the review in yelp and other internet sources about Audi North Austin, my heart dropped because I felt for the same thing the other people did. Please forward this email to your managers to make this aware. I hope to hear something in a timely manner.) until the date, no response from nobody. April 26: Grant told me to go back to dealer so i could pick other options of rims. i went there i picked a set. April 29: Grant told me that managers didnt approve the swap of rims. i sent him a text of a of a different set of rims i saw in their web page from a different car. May 02: Grant told me that they cannot swap the rims from that car because they would run into the same situation that i am going thru. so, he told me to go back to the dealer and pick up my car until they can find other rims to swap. IT HAS BEEN CLOSE TO A MONTH AND I STILL DONT HAVE MY CAR. read more

As you walk in there is aura of arrogance and indifference. If you don't look the part, you will be ignored. The culture of the dealership is that of numbers: what have you sold? How much? And where is the next deal. Customers don't matter unless you are buying an R8 , Q8, V10, or an F12. I bought a used VW from this dealership. The experience was the worst I've ever had in my car buying history and that too from a dealership. The sales guy I was dealing with was deceitful! I was sold a car that DID NOT pass inspection while I was told everything checked out. As soon as I drove it off their lot, I had to take it to the VW dealer to get it fixed. Next I was short changed on the tax sticker. Rather than 12 months, I was issued a sticker for 11 months... really? 1 month made that much of difference in your books?! There are plenty of good dealers (including Audi) in the city of Austin and you would be better off taking your business there. STAY AWAY! read more

This N.Austin Audi dealership sucks, it made me want to not buy an Audi vehicle ever! All of the negative reviews are true, you will get one of the same experiences if not all. Audi Corporate obviously don't care about all the sad reviews. If you look at all the positive reviews, none of them are from Austin! so you know they are fake reviews people. I would not buy an Audi from N.Austin, nor would I want to get Service from them. I got another Lexus and boy are they good, go sux it N.Austin Audi! read more

I have been coming to this dealership for 12 years and I really cannot think of a single visit that was not 5 stars!

Only giving this dealership 2 stars. Unfortunately, every subpar review on here is warranted. My own experiences in just the few months since I've purchased my vehicle from them: -My salesmen promised me my second set of keys (the car I purchased was a CPO one that had been a loaner car-they had lost the second set of keys). After repeated phone calls (and two appearances made in person to the dealership), I got nothing. It wasn't until I emailed management and cc'd Audi Customer Experience that I received my second set of keys. -A simple two day repair to a rim resulted in them keeping my car for two weeks, with little to no communication or updates unless I initiated a call and demanded the receptionist to transfer me to anyone she could get ahold of. At one point, my service tech had assured me that he would call me back the morning of the following day. When I heard nothing, I went down to the dealership. I was then told that he had to leave early for "a family emergency", and made no notes on my account for another service tech to follow up. I also had a few other issues that I wanted them to check into; once I got my vehicle back they claimed they were unable to replicate them but they are still there and I notice them when I drive. I had offered to come down there and point out the issues myself but that suggestion was ignored. Instead I was told to "come back if you still hear the noises". I won't. -A month later, I had a dead battery, and took the car in to have it replaced under warranty. The service tech I spoke with advised me that he "couldn't give me a time frame on the replacement, as they have 'approvals and reviews to go through'" to assess the issue, and that he would give me a call with an update. This immediately gave me pause, but I gave him the benefit of the doubt. I dropped the car off at 10:30AM, and called back at 4PM since I had not heard anything all day. Turns out that the service tech I spoke with earlier had left for the day (I was told it was another "family emergency" situation-and this was a different service tech than who I had the first time around), and that my car had not even been worked on. After advising them this was unacceptable and I needed my car TODAY, the another tech (Alex) I spoke with was able to have the battery replaced by the time they closed. BTW, Alex is the only one there who seems to care about getting customers taken care of. When I arrived to pick up my car, he was very apologetic about the timing and that they didn't have time to wash my car because they just finished installing the battery and it was closing time. He advised me to come back when I had time to get a free car wash. I have owned BMW's, Mercedes, and Volvo's throughout the years, and this is absolutely the worst luxury dealership experience I've ever had. My post-purchase experience here would not have been acceptable even if I had bought a Yugo or a Daihatsu. There is another Audi dealership in South Austin. I actually live in North Austin, but if I have any other issues with my vehicle, I am driving south...or to Houston or San Antonio. read more

There's a reason this dealership has so many negative ratings. I've had many interactions with them in the past 5 years, and most have been highly disappointing. The buying experience is typical "let's make a deal--I'll have to show this offer to my sales manager." No better or worse than any Kia dealer. The service department is really woeful; a couple of years ago I had such a bad experience that I contacted Audi North America for help. I recently took my A6 in for a recall issue and a small repair. The service advisor was ignorant about the recall and forgot to do the small repair. While I waited to get things straightened out I sat in the messy, hectic waiting area. I stopped by the restroom and was disgusted to find that it was filthy, with damp paper towels scattered on the floor from an overflowing trash can. If Audi pretends to be a premium brand then it should provide a premium experience. My local Chevy dealer beats Audi North Austin in every aspect. read more

I really can't believe people buy cars here. I guess if you really hate to drive to Audi South Austin to get good customer service & a good price, buy your car here. I was interested in upgrading my A4, but the sales person told me I could not test drive the cars I was interested in ($60k range - hardly high for Audi). I left & went South, I drove an S3, S4, & RS5. I bought the RS5. I intended to upgrade my A4 and I did. Your loss North Austin. Maybe re-think how you define customer service, I'll never be back. I can't help but think that I was told I could not test drive a car because the sales person stereotyped me as not being able to buy the car. That's an awful way to treat anyone, but why treat someone who rolled into the lot with an Audi that way? Audi South Austin took a copy of my license & sent me & my husband out on our test drive - without a sales person! They didn't see me as a risk, or sketchy, or poor, or whatever else the Audi North sales person stereotyped me as. Do yourself a favor and just don't go here, make the drive south and be treated with dignity & respect. read more

yes. one of the worst car dealers that i have experience in my life time. they are so full of themselves.. and pulled the we sell only at MSRP prices bs. they acted like they are doing you a favor by talking to you and selling you a car. oh yah, one of the manager gave me this complete bs about we don't sell cars without the driver safety assist options at our dealer. he made it sound like if you don't get that option, you are an idiot. one of my friend also had bad experience here with pricing and attitude.. and he ended up buying at audi south austin.. and i bought at audi north in selma. read more