Went in on a Friday at lunch to drive a Q5. Liked it and wanted to see numbers for a lease. Salesman looked around for over an hour and said they couldn't find the car and they couldn't run numbers without a VIN. Okay, fine, call me when you have the numbers please. He calls a few hours later and says they found the car. Great. What's to know when I can come back in. I say next Wednesday. He says to come at 2pm. I ask him to send me numbers. Mumbles unhappily that he will. Nothing from him so I call Saturday morning. He texts me that he's in a call and will call me back. I thing. I call the main number that afternoon and the receptionists assures me he will get back to me. Monday rolls around, nothing. I call again. No callback. Tuesday morning I call and ask to speak to the Sales Manager. Left her a voicemail. She has never returned my call. The salesman finally called me Four days after I was in there and says "the week got away from him". I informed him that I was able to go into another dealership, get numbers within the hour and signed for the car immediately. Audi Corporate should be embarrassed. People drop a lot of money there (or don't because no one will effectively help you) and their service is shameful. I went to Lexus, Land Rover, BMW, Alfa Romeo and Acura. They ALL had better service. Pitiful..... read more

Again for the second time I have service scheduled in advance with a loaner, but I get there and I'm told "sorry we don't have any loaners" Why take the time to schedule something in advance? Why didn't you call me ahead of getting there to tell me you weren't going to fulfill your end of the deal? Why not take care of the customer? read more

I recently purchased a pre-owned audi a8l from Audi North Austin. Lori was my salesperson and was, and continues to be, very helpful and courteous. Unfortunately, I've had a couple of problems mechanically within the first week. But, this being a used car, it's expected somewhat. That being said, my experience with the service department was Excellent! Tommie was very professional about everything and kept me updated throughout the process. I got my car back today and couldn't be happier! :D read more

Awful service for the customer. I'm so upset that the service dept. hasn't called me back about my 2017 Q7 AC failure. 2017 AUDI Q7, 36,000mi. My AC stopped working abruptly. Outside temp 100°. They initially told me the next available service appt will be in October, 2wks away if I want a loaner vehicle. I said I can't wait that long. They said we will call you back with a possible solution. No call. WARNING: The service dept at Audi North Austin is awful. Believe the 1-star reviews. Horrible experiences so far. read more

I wish I had read these reviews before I purchased from Audi North Austin, The service department took two weeks to get an appointment for a 20,000 mile service the service advisor stated it would take a day to do the work, that was five days ago and they still have not touched our car. The latest update is possibly two more days. The reason given is they are behind due to mechanics taking time off for the holiday. If you can't do the work don't schedule an appointment !!!!! Our advisor said he called to give an update we never received the call. The service department needs an overhaul. Zero stars is the only rating they deserve. read more

Took our S5 in for oil change. Got a call that car was in a collision while there. Gave me a loaner but was without my car for 6 weeks. Impossible to get updates on the status during this time. Lease is now up, car is returned. Last Audi for us. read more

March 3rd 2021 I started reaching out to dealerships to get some lease deal numbers on the 2021 Audi S4, I went back and forth with a couple dealerships including Audi North Austin. When I called the dealership like anyone else in this day and age instead of going into the dealership exuded to do everything over the phone, Sam picked up and asked what I was looking for. I was straight forward with Sam and told him what I was looking for. However I was not able to make a deal on a lease as I realized the lease was not fit for my current lifestyle and amount of driving I do. Fast forward three weeks later and I reached out to Sam again and asked him if he could get me some sales numbers on a purchase of the Audi S4. Sam ran some numbers and was clear with showing me my sales price, dealer discounts, cash rebates, and any dealer add one BEFORE the commitment on the deal. Side note that a lot of dealers tack on unnecessary things after an agreement and once they're brought into finance. I still however was not mentally ready and my price that I was looking for was still to low for Audi North Austin to offer. I reached out to another dealership on March 22nd and quickly got to an agreement with that dealership on another Audi S4 that they were offering at my price. This dealership was located in Dallas and is part of the Sewell auto group, my sales rep at that dealership assured me I would qualify for the zero percent that Audi was running at the time. Let me be clear by saying that dealership led me on for two days straight and got no where. When I finally confronted them on the situation they kept coming up with excuse after excuse. This is no way to earn customers in such a competitive field where every sale matters. On March 27th I reached back out to Audi North Austin and spoke with Sam and explained how I had thought I had a deal done. Sam was very understanding and told me he would run my info through Audi financial services and just get me a straight shoot answer. Which is EXACTLY what I had asked for. Sam stayed professional, respectable, and above all else he was straight forward and didn't hide anything from me. I drive from Houston which is where I live to Austin to sign for the deal and pickup the car. Sam had called me a couple days before to congratulate me that our deal was completed I just needed to come down sign and drive the car home. When I went to the dealership I was in and out in 15 minutes. All paperwork was already submitted and car was prepped for delivery. One of the quickest transactions i have ever done at a dealership. If anyone is looking for an Audi PLEASE don't hesitate and reach out to Sam at Audi North Austin. read more

Took my 2010 Audi A4 because the MMI system wouldn't start XM Sirius Radio. Will cost $2200 to fix because of "age." Now car has check engine light on after they messed with it. I'm done with Audi read more

I purchased a vehicle from Audi North Austin on 5/18/22. I am an Arizona resident and bought the car out of state. I was told by their finance director, Natalie Watson, that it would take 4-6 weeks to get my registration. After the weeks passed, I called the dealership to get a status because the DMV in Arizona still hadn't received anything for my registration. No one called me back for two days until I finally reached out to the Audi corporate office for resolution. Audi North Austin uses a third party service, Dealer Docs LLC, for their out of state purchases. They didn't send any documents for my registration to Dealer Docs until June 30th, 43 days later--meaning they took no action on my documents for 6 weeks. I called Dealer Docs LLC on my own to find out they informed Audi North Austin on 7/7/22 that they needed a bill of sale and an Arizona emissions test in order to finish my registration. It is now 7/12 and no one from Audi has reached out to me to tell me of the additional items needed. My temporary plates expire on 7/17/22 and I am currently still in Texas taking care of sick relatives and cannot get back to Arizona until August 4th to get the additional documents. They are now not responding to me on how to get temporary plates to bridge the gap between my expired temp plates and the required emissions test. I suspect they did this so that I would not refinance my auto loan before they were paid on it. There are also other reviews online citing the same issue, and they are not out of state residents. Some people citing 100+ days to receive their registration. read more

Most companies who care about their reputation will leave comments on negative yelp reviews. Notice that this dealership has not done so. My check engine light came on approximately a week after I bought the car. I've been without a car over a week now and they still tell me they don't know what's wrong because the code has been cleared. How does it take a week to tell me that!?! read more

Please be aware of the maintenence department at this location. They kept my Q5 for over a month. Gave me a loaner car with no tags, not even paper plates. Got pulled over and got warning ticket. But worst part is my electrical mmi with the screen was working fine until I got the car back. They charged me 1700 to fix something they broke probably by accident idk.. finally I had to argue and plead my case with the maintence supervisor, they did nothing to help or take responsibility . So I took it back to South Austin and they fixed the screen/media for $1100. There was nothing wrong with this before I took it to North Austin Audi. Felt it necessary to inform potential customers. They are at best inept, I will never know if they broke it on purpose to charge me. Either way Beware , just look at the other reviews .. Clint Frerich. read more

Be careful with this dealership. The dealership gives a new meaning to the word $tealership. I walked into the store to sign the paperwork for a new car and found that they marked up the new car $10,000 over MSRP because it is a new model and is hard to get at this time. That is a complete disrespect for the customer. Their thinking is that they can afford to loose a customer because another sucker is just around the corner. It also probably means that they mark up their parts, accessories, and labor in the service department. Their finance rate is probably marked up so a customer will pay more interest in their car loan. They got what they were asking for. I walked out the door and will never buy from them. Never. I will never be disrespected by them again. read more

Terrible management that starts at the top levels here with General manager, Zack Adams, Finance Comptroller Brian Rogers, and their entire (Hi-Tech Auto Group). Service was great but management at dealership has their noses up in the air and does not get back with customers nor return their calls nor answer their phones! I purchased a $100,000 car here and I will NEVER return here to buy another. Instead, I will drive up to Park Place in Dallas for my next exotic car. read more

I saw two of their employees racing at 100mph in the wet on US 183 on Tues Feb 27th 2018 at about 11:30am ... one dcided at the last minute to try his chances on the frontage road, dove across 3 lanes nearly causing a crash. I went in and asked to talk to the sales manager, as this is not exactly what the service department does to customer cars. He flatly denied it, blamed it on customers, and refused to give me his name. He was the stereotype of the slimy car sales gay, all attitude and button down. Had I been in there to buy a car and talked to him for more than 5 seconds I would have turned around and gone elsewhere, but that was not my goal. I used to go there for parts for mine, but they literally do not stock a single thing apart from routine service stuff like oil and poly-v belts. It takes a week tpo get a bolt. I stock more Audi hard parts myself, and Autozone has a wide selection in town and for same day delivery. Avoid. read more

I tow my Audi Q5 there on Wednesday and was told they will look at the next day. Came over today, Saturday because no one call and was told that they may be able to look at it on Monday. Does anyone knows a mechanic that can look at my car (engine stall on the road)? read more

Looked around for an Audi. North Audi had a nice used a5 i liked. I got a fair deal from Kyle Stover who was great who called telling me about it I'm enjoying my A5. Thanks Audi North Austin. read more

Absolutely worst experience.Requested to book an appointment to test drive 2018 A4 .Since ,I was planning to buy my first car I didn't have any car insurance .These guys said that they will allow to test drive only if I have car insurance or if I have confirmed the deal to buy car from them .This is such an disgrace .They think as if they are the only dealers on earth who are selling Audi .Shame on you.Happily test drove A4 at another delawes read more

My wife and I had a less than stellar experience shopping for an Audi at this dealership. Spending this amount of money on a vehicle is not a decision i like to rush but clearly they expected us to and even wanted an offer before my wife could even drive the car that i was interested in! Ive never come away from a car dealership actually feeling insulted and rudely treated until this experience. Certainly it is making us re think being a customer of any of this companies family of dealerships which sadly also includes the Austin Porsche dealer from whom we were also looking at another car we planned to purchase prior to this experience. We are now working with the dealers in San Antonio who seem happy to be working with us and to have our business. read more

So as it turns out Roger Beasely sold this Audi dealership. The new GM - Ben, who was very nice- let us know today. Apparently a lot of people got sold lemons from Roger Beasely and are now trying to correct it to little effect. These guys were really nice about things. They have asked us to bring in our car as they said by inspection they can give a specific idea of what was damaged as they can usually tell what was replaced. Very impressed with the new shops' service. Unfortunately we are still SOL on our A3 but not their fault... read more

I had been here before and was not a fan of the customer service. I had some warranty work and or course Audi only tows to the nearest dealer so I found myself here again. I have to say that this experience changed my mind. The service advisor Tommie Ellis was awesome. He had a smile and was very welcoming. I told him I was in a hurry and what the problem was, he didn't try to talk me into stuff to slow down my day. I have him all my info expecting a 2-3 day wait. 6 hours later, he calls me and my car is ready. When I picked it up, they had my car out front before I even finished making my cup of coffee.. the cashier was lightning fast and the lady who was cleaning up was a sweetheart who helped me figure out the coffee machine. They had so many coffee options that she had to give me a recommendation. read more

Called in for an airbag recall appointment only to be told they had no parts and no idea when these would be arriving . When I asked them why they were not scrambling to get the parts in and have them replaced if there was a recall the response was - there is no risk , its just a precaution ! If you are taking precautions then that means THERE IS A RISK ! Iam going to trade in my Audi for a brand that puts safety first for its customers Hari read more

I worked with Kyle Stover and he was very helpful. He was knowledgeable about both new and used vehicles and was a low pressure sales person. He seemed genuinely interested in helping us find the right vehicle. I recommend working with him. read more

I had a terrible experience with Audi North Austin, specifically with Jason Lynch the general sales manager. It's hard for me to imagine a manager at this dealership would act in such a way. I simply called them seeing if they can be competitive with other dealers in the area. He was rude and insulting and he hangs up. I have never seen anyone act like this at a dealership before let alone Audi. I have been driving Audi's for 20 years and never had such a poor experience. Drive down the street to Houston and have a much better experience. read more

I would just like to say that Grant, Corbin, Lewis, Eon, Elizabeth, Haley, Dan, and James are all amazing people. It was absolutely one of the most gracious customer service experiences I have ever encountered. Audi should be grateful that these people work for them. I would also like to give a shout out to Jason Lynch he's an amazing person as well. I think there might be too many millennial's on here with too much time on their hands. This is a great place and they should feel lucky to have the kind of experience that they offer. read more

Avoid their service department. Steph was friendly and had customer service skills. My car was passed to Mike Laughlin of their service team and it went downhill from there. Everything Steph said that would take place was disregarded and discredited by Mike. They did nothing to what she said would happen. He may send a text to make you feel like you're in good hands, but considering my experience and other reviews left on him, don't expect it. He actually told me on the phone "they may rivet your part together". - I drive a $70K S5, NO PART should be riveted for repair. I told him this and he said, "well, I am not a mechanic, so I don't know what they'll do" - Why even mention it then? Especially when it's such a terrible thing to say they might do to a German made car? It's just ridiculous. This alone shows enough about why he shouldn't be handling customers as another review stated. On top of it, my insurance adjuster requested Mike take pictures of each side of my car to show any body damage, and he refused to so, and said, "Nope, we are done messing with it" as if he even did anything besides have two phone conversations and send a text. He wasn't even willing to snap 4 pictures with his cell phone and text them over! He comes across as lazy and obviously someone who works a job to clock in and out without real concern for the customers he is supposed to be servicing. If your car needs work, take it straight to Caliber Collision and avoid this service team (and this is coming from someone who manages a service department!). read more

Tommie Ellis ALWAYS takes care of my auto repair needs! You are the reason I drive to the north location because I know I will receive exceptional service! Thx Tommie! read more

Ask for Kyle. He delivered great service and went out of his way to contact me after hours and on his day off. He was easy to work with and very understand. Great service is always appreciated in my book and I would go to him on my next purchase for sure read more

I came into the dealership to consider buying a Q7 and test drive a 2014 Q7. The sales guy was very indifferent and unhelpful. First he said that 2017 model is completely different and we should see the one in the showroom. We were not very impressed (the difference emphasized was Apple car play) so we asked him to see and test drive the 2014 model. To which he said he can pull the car out if we are ready to buy in 48 hours because inventory churns that quickly. We came back with Q7 deleted from our list. never going to consider Audi again. read more

My Q5 needed regular maintenance done. I called and spoke with Rory - he was amazing! Very professional and he explained that they were booking out a little longer than usual due to the holidays but got me in and did an excellent job of explaining the options available. They have great valet service and Jeff did a great job working with me. Highly recommend Audi North Austin. Front to back it's been a seamless process. I no longer cringe when i need to call a car dealership! Thank you! read more

My wife and I purchased a new Q7 in November 2018. We had the pleasure of meeting Brandy and Corbin during our search for a new vehicle. Brandy test drove the vehicle with each of and explained everything we wanted to know about the features. She was extremely polite and respectful through out our purchase process and made sure all of the normally lengthy purchase process was done quickly. I have never purchased a car so quickly. The whole process took about an hour and a half. This included trading in our vehicle and driving out in our new Q7. It was only because of Brandy's assistance that we were able to make this purchase so pleasant. The other salesperson we dealt with was Corbin. Corbin was primarily responsible for helping us negotiate the price. After I explained what I wanted, and the price range I was looking for, which included our trade in, Corbin came back with an acceptable price that was fair. In addition, Corbin continued to help us out by further explaining the many features of the vehicle before we drove off the lot. He also continued to quickly (not days or hours later) respond to follow up emails, and texts. I would recommend that should you visit this dealership, that you either request that Brandy or Corbin assist you with your purchase. read more

Searched MANY dealerships and ended up deciding to buy my Audi Q7 from Kyle Stover. Not only was he patient with me as I first drove a coupe and ended up with a 3rd row SUV, but he was genuine. We loved dealing with him, no pressure and super knowledgeable! He's the real deal. And, I am so in love with my car. Perfect blend of luxury and functionality!! read more

I can't speak about sales. BUT the service department was horrible. I just bought and received my first Audi last night. I was told by sales last week that I can come on in to have some of the tech helped with but wasn't told there was a specific person to do this. My assumption (wrongly) was service could do this, the sales rep said he couldn't. I had 3 questions, get myself verified as the main key holder, where are the Audi preferred trickle charge points-- under the hood or at the battery in the trunk, and order another keyfob. I got there today at 6AM, a sat morning since I didn't want to be in the way of regular maintenance needs and was met by a large, indignant hispanic man who gave off the energy that he couldn't be bothered to help me, even after me explaining it was my very first time at this dealership as a new Audi owner, and I'm not familiar with the processes of this dealership. It seemed like how dare I just show up without an appointment, even though there was NO ONE else there getting service at 6AM on a sat. And he didn't help me. I then asked the other service advisor, Eddie Kim, to show me where the trickle charge points are on this rolling computer. He asked me in a slightly perturbed manner "Didn't you get and read the manual!?" I said yes, I am reading it but I just got the car last night. and there is some conflicting info about where to charge and since I'm here, I'd ask what I thought was a direct, simple question to what I thought were Audi experts. I didn't want to harm the electrics of the car by doing what is usually a straight forward task, wrong. After a huff, he got up and showed me where the points are in the engine bay (the battery is in the trunk on the A5 Sportback) but then said he'd go to the battery as a matter of his preference. So, the debate about harming the electrics wasn't answered and all I got was up very early, Drive 40 miles one way, and a load of uninviting, unfriendly attitude shown to a brand new customer. I left feeling like I did something wrong. I will drive even farther to another dealership rather than give these jacka$$es my money. read more

Whatever you do don't give Audi North Austin your email address. I just unsubscribed from their emails for the fourth time in 4 months. It is considered a courtesy for a company to honor a request to be removed from their promotional emails but not at this dealer, no courtesy will be extended. read more

We bought a certified car from Audi north Austin. We got pretty good customer service right up until the moment they got my money. When we took the car we were promised that we would receive the second key in 48 hours. I had been 6 weeks. I have called 10 times, texted 6 time and never get a response. I still do not get any return calls or attempts at customer service after the sale. Really disappointed that an award winning dealership would have this level of disrespect towards its customers. read more

Great experience today at audi North Austin. A special thank you to Kyle who did a great job getting us a good deal on a beautiful car and patiently spent time explaining how everything worked. And to top it off when we forgot to leave the keys to our trade in and he came and got them instead of asking us to come back. read more

Went in to go test drive a car and purchase it. Had to wait a bit for the sales person who didn't shake our hands which was weird but whatever. Told us after they pulled up that the car smelt like smoke a little. Sales person showed us the car and pulled it up but it had cracks in the windshield, chips all over and when we opened the doors stains all over. And little stains that could be wiped off but just weren't? Asked questions and almost none could be answered during and after the test drive but sales person was on their phone a lot. After driving we could tell we were not a priority so we talked to the service department some about maintenance then left. Was promised an email for follow up email from sales person that never came (been waiting two week). We ended up going to another dealership and buying something new. Pros: fast to be able to test drive Cons: car was in horrible shape much less for the asking price, sales person knew literally nothing about the car, the place had an air of "don't give a crap" read more

I bought my first car out of college from this dealership and they were nothing but help all along the way. They walked me through the entire process and helped me make the best decision when it came to purchasing the right car for me. The service departments are always ran well with a high level of personal service. I am now sitting here buying my second car with them and this is the only dealership I go to (I now live in Houston). Highly recommend Audi in general and this dealership specifically (plus it gives you a great excuse to make an Austin trip!). read more

If I could give one start I would !!!, the worst service experience, lack of communication and leadership, I've had my car serviced at Audi North Austin for three years and I've never once had a good experience. My service representative was very unprofessional and completely lacking in the area of customer satisfaction. In my case, I made an appointment to service my Q7 , I requested a loaner two weeks in advanced and I still not get one. After almost two hours of waiting I ended up leaving. the service department's unethical business practices and general laziness, there is nothing positive about this dealership. No professionalism, no ethics, no customer service from top to bottom. Audi is a great car, but buy it elsewhere, unfortunately the damage is done, I will take my business elsewhere, where the customer is appreciated and treated with respect. read more

This dealership really shows signs of poor management. Made an appointment with Salesperson to come out and drive a Q7. Could not find salesperson. Waited. Sales manager watched and did not help either. When Sales guy emerged, turned out he did not even have the car he had mentioned just 3 hours before! Determined to have an Audi, I looked on Sewell Audi of Houston website, left my name. Had a callback in 5 minutes, went on next business day to Houston and had completely outstanding sales experience with Zach Wollmann. Ordered a car, all promises kept. Very happy with car. read more

DO NOT BUY CAR FROM THIS PLACE. They have the worst customer service I have ever seen. I bought a Range Rover from them 2 months back and from the moment of sale closure, I had to follow up with them multiple multiple times for every single thing. My temporary registration is expiring in 2 days and am still following up with them to get my license plate. Tanner who was the sales rep was responding in less than 1 min before the sale was done and now he doesn't even care to respond. Stacy from their finance team is another night mare to deal with as she is always busy. Looks like the Store manager needs to take these reviews seriously. read more