Dishonest, Bad Business Practice and Poor Communication. Protect your family and friends from Audi of Oakland's sales and customer service. Having been an Audi driver of multiple vehicles over the past 8 years, the Oakland dealership staff has tarnished the brand name and reputation. Luring in customers with a committed sale price and then not paying the customer with the agreed upon amount, then stringing along the customer, making excuses using inaccurate explanations when dealing with Audi's own financing entity (AFS/VW Credit), and not responding to customer follow up/outreach is unacceptable. Come to find out my car is posted on their site to sell but they can't pay me for it. Save your time and go to Audi Stevens Creek, Livermore, anywhere else but here! read more

Where to start with Audi of Oakland? The present perhaps. I took their Audi courtesy car back in today. I had it washed, cleaned inside and out ($75). Thought it was the nice thing to do. They pulled my car around it looked like *see pictures!. What the heck? Car passenger seat has been useless for 3+ years, long before it was a recall issue that now has a parts shortage. Nobody rides in the passenger seat because its a death trap. Car has spent over 6 months in the shop since I bought it. It's a lemon (same issue assessed with no fix 3 times+), but you can't file a lemon case when a car is open recall. Go figure. Audi also sold me an extended warranty that didn't exist when it came time to use it (50k+). They changed hands (Swickard bought Qvale) and so began a 3 month hunt for the original warranty to be honored. QVale, like Swickard, they don't have a central office to call and complain, just a lawyers number in Vegas. You can't hold them accountable for anything. Swickard, the new owner said "You bought the car from QVale, good luck"... I love Audi in principal, they're beautiful cars. But I am not happy at all with the car I was sold, it has been nothing but trouble since day one. Hopefully when I submit all of my Audi paper work to Audi USA, they'll offer me a buy-back, or a new car, who knows? You'd get no such joy @ Audi Oakland. Avoid at all costs. read more

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I worked with Kristian Isaac a few weeks ago on a purchase of an A4. It's the 3rd vehicle we've purchased from Audi of Oakland. I can happily say the experience keeps getting better and better. I also worked with Ace who was great! If you haven't recently experienced the new team at Audi of Oakland, you should. Great bunch of people who love Audi as much as we do! read more

They bought my car when I bought a vehicle from them and 3 months later they have still not paid it off! Law says it must be paid within 21 days. Now I am making payments on a car I don't even have along with payments on the new car! Already put in a report to DMV!! read more

I came into this dealership already having a pre owned car in mind and couldn't be more grateful for the level of care I got from Ibraheem. I was braced for a high pressure sale but wound up feeling like I was being looked out for by a good friend during my time there. He was happy to meet my demands and was attentive in listening to my concerns. I really appreciated his easy going demeanor and was pleased to leave the lot with a great deal without feeling like I'd just played tug of war. I would definitely return again to work with Ibraheem. Can't recommend him enough read more

The entire team of Thomas, Jakharee and Ace were fantastic. They all listened to my requirements and helped put me in the perfect car and lease. These kind of negotiations can sometimes be a bit challenging - but not with this team. I couldn't recommend them more! AND my wife purchased a used Audi as well and got the same A+ treatment from this team! read more

Came in for an oil change! Had the best experience I ever had at an Audi dealership. Very friendly, proactive and done in a timely manners I would highly recommend everyone to come here! Zhi did an amazing job with the entire process. read more

Great place people are very nice very helpful. Got my car. Thank you for all your hard work. It's such a pleasure to be at a dealership where they're not pushing you and no there to help you purchase your new car again thanks. read more

Worst after-sale experience ever! Got a new car for my parents 2 months ago, received a factory recall and some other issues, called in to schedule a service, was told 3 months waiting period, I asked politely see if they can refer me to another Audi dealership. The lady gave me a "I can't help you, you need to figure it out on your own" and hang up on me. Called back in to the sales department, addressed the same issues, this guy called - Ryan, replied the exact same thing, and with worse attitude. I got this car for my parents, they are old, and their safety is the first priority, I was calling for advices and helps, look what did I get? Worst after-sale experience, ever! Should've went next door get Lexus! read more

Was in talks to buy a 750i that needed tires due to a bubble in the tire. Came 4 times to speak to the Manager Bruce and told him I would buy the car. He told me once he gets the tire fixed I would get notified. I came a few times to ensure the vehicle was moving along. I come back the next day and they sell the car. That's customer service for you. I would not recommend purchasing a car from this location. No loyalty to customers. Buyer be aware. read more

About two months ago I took my car in for an oil change and they informed me there was an active recall that needed to be done. Ok. My car was there for six days while they figured out how to upgrade the software that came with the upgrade. When I picked it up I had no Sirius or Apple play. I didn't notice my cruise control didn't work either. Today they say my car was "bumped" out of alignment on a particular day/time and that's why the cruise doesn't work. Huh? No outward evidence of a bump, but a bump Big enough to knock my car out of alignment. Oh, and that would be $1500 to fix IF their alignment machine was working which it isn't. Also as others have noted, when I bought my car at this dealership they up sold me on a bunch of special insurances. I never received paperwork, including as one of which was windshield repair which he completely lied about saying that USAA wouldn't pay for the electronics if I ever needed anew windshield. read more

Called them on 8/23 to get a price quote on an oil change. After being placed on hold twice I was disconnected after 6 minutes.

The sales dept is the most dishonest and shady people I've ever dealt with! I made an appointment for a CPO A4 on Cars.com. They called and confirmed on the morning of the appointment to make sure I was going to be there. I was over an hour away from the dealer. I get there on the scheduled time and they tell me the car was sold the night before. I ask why they confirmed the appointment when the car was sold and I ask to speak with a manager. Tom comes out and tells me that they just had a trade-in on a better A4 with less miles. He says he'll certify it and give it to me at the same price. I test drive it and agree to buy it. He then tells me that they have to inspect it before they can sell it. He tells me that he will honor the deal after the car passes inspection on Monday. I call on Monday to schedule an appointment to buy the car on Tuesday. My wife and I both take the day off to drive down to Oakland from Napa to buy and get the car. I call Tuesday morning to confirm that the car is ready and they will honor the agreement to sell it to me at the same price. The salesman I was working with says he will confirm with the manager and never calls me back. I see the car I was supposed to get listed on their website for a much higher price. The sales people I dealt with at Audi Oakland will lie to you and bait and switch you. Beware! They are supposed to be a luxury dealer and yet they are worse than any used car dealer I've seen. read more

Buyers beware. Prayer and discernment prevented me from being scammed by this business (they tried to sell me a car with its front bumper held on by zip ties ). Here's my advice for any used car purchase: 0) Before even scheduling a test drive, make sure to get car history information by Search the car's vin number on Google, CarFax, AutoCheck, NICB VinCheck (thefts), and VinHistory. Don't just trust the free report from the dealer. Also note that car history reports are not fool-proof especially regarding accidents (many accidents are unreported and thus not present on CarFax and the like). 1) Thoroughly inspect the car yourself and have it taken to a trustworthy mechanic for a pre-purchase inspection. 2) Do not drive off the lot with the vehicle or give a downpayment if there are any pending or promised repairs. Simply leave the car at the dealership until repairs have been completed. 3) Consult your mechanic and do your research regarding what constitutes a thorough repair (no cut corners) and make sure the dealer emails you signed documentation stating that the repairs have been completed. Again researching/consulting your mechanic will help you in knowing the language that needs to be present on the documentation to ensure corners are not being cut. Do NOT accept any verbal promises. Documentation is your friend. 4) Once the repairs are complete and you have all the signed paperwork, bring your downpayment to complete the transaction. 5) If you have any issues with communication (are being passed around from one employee to another with no returned calls/no follow-through on promised items), simply email the management team (including the principal dealer) letting them know that due to their unwillingness to complete the repairs and send you the appropriate documentation, you consider the purchase void. Remember you are under no obligation to do business with people who don't want to do clean business with you. You can always take your business elsewhere. Car buying should be a seamless process. Do not overlook a red flag parade. Stay safe out there folks! Don't let the name "Audi" fool you into thinking you don't have to do due diligence to protect yourself. At the end of the day, these people are willing to lie, waste your time, and scam you to get an extra buck. Honest communication is not their priority. I highly recommend you choose a different dealership and save yourself the headache of working with this team on a used car purchase. However, if you must work with them, be sure to follow the steps listed above so that you're less likely to be scammed. Also when looking at Google reviews always sort by "Newest." This helps give you an idea of how reviews have been for this business lately. If you sort by newest for this dealership, you'll see that the experience I had is par for the course with this team. I could've saved myself the hassle by looking at their reviews before bothering to commute to the dealership. Review date: 12/20/23. read more

I brought my older A4 in for new tires and routine service. We agreed on the work to be done and a price. In the end, the total was quite a bit higher that expected. I mentioned this at the pick up and WITHOUT A MOMENT of hesitation, they adjusted the price to what had been quoted. The work was done right. Customer service was top notch. The way they treated me was great. They have won a loyal customer! read more

Purchased a vehicle January 16, 2023 with a trade in, experience was good when they wanted our business but they have gone into Ghost Mode when we need something. We have left several messages, emails and 100 unreturned phone calls. Audi Oakland has failed to pay off the trade in we brought in within the 21 days and now I'm stuck with 2 car payments. Zero returned calls or emails. Moheb has not returned any calls or emails, Khaled Kohistani has yet to respond to the email. Zero urgency to respond. Anyone have a good lawyer to contract to go after this company Swickard Auto Group read more

Had a really great experience with the Audi Oakland group. Nice people, no pressure, accommodating. Sales process was smooth and painless. They gave me a more than fair trade value, worked with me on the car pricing, got me a decent rate, etc. Highly recommend! read more

They're a good dealership. On the sales side, well, car sales guys have the stereotypical reputation they have for a reason. The answer to every question you have is "yes", and the costs can be confusing. Truecar.com is a service that reports actual sales prices by area and detailed model and option information. The prices are supplied by the dealers. You see all the recent transactions with a statistics book quality report. Expecting to pay the lowest price shown is an aspirational goal. Paying the highest is stupid. Getting in the middle, especially if you are particular about options and colors is reasonable. It took a bit of email arm twisting, but they did agree to the average price. Avoid the "come in and we'll talk" unless you want to spend a lot of time sitting there. I bought an A4 early in 2017 loaded with the Audi MMI and Virtual Cockpit packages, and the fabulous upgraded B&O stereo. Audi tech, developed with Nvidia, is often touted as the best in the industry - well thought out user interface - no diving down through multiple menus to do common tasks like changing radio stations or HVAC settings, and the stuff is much more stable than many other makes. Service side is excellent - loaner cars if you reserve ahead, rides if you don't and none are available. Good email / text communications. Comfy lounge with coffee and chargers. Good restaurants within easy walking distance. Parking tighter than the big suburban dealers, what you'd expect in the middle of downtown. And course, excellent vehicles. read more

Audi Oakland - One view of the virtual cockpit. Really nice to have the map right in front of you - Car Dealers Near Me - Oakland, California

We had an awesome experience working with Jacarri and Thomas. They were very knowledgeable, helpful and friendly! This was the first time buy from a dealership and they made it an easy and positive experience! read more

I bought my new Audi here. It has had multiple ongoing problems with the MMI. This is a problem with the car and Audi in general. The problem with Audi Oakland Service center is simple - they don't offer loaner vehicles. For a luxury brand and a car that costs as much as a house in parts of the country, the fact they don't offer loaner vehicles is unbelievable. All service requests unfortunately will need to go another dealership. read more

Audi of Oakland could be so much better! I was doing my best to be a good citizen and purchase a car in my own hometown, but they did not make it a worthwhile transaction. Our experience here was kind of lackluster. They definitely see it as a sellers market and do not want to budge a bit on price or any amenities or to add value to the experience. We were very close to buying a brand new car right off the showroom lot. What I learned is, they believe there's many many buyers behind me and they're not willing to negotiate or create a customized or special experience. It's a bad attitude toward paying customers. That's ok ... now I see why people go outside Oakland ... to save on taxes, to get better pricing, to have people who want the sale, and to have a special experience. Sadly, that is hard to find here. read more

William Xu is a honest salesman. Although he is new in this industry...he is very passionate and fun person to buy car from! Will，是一位年輕有為銷售。非常熱情和誠懇。 read more

Audi Oakland - New Audi - Car Dealers Near Me - Oakland, California

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I showed up less than 30 minutes before closing time to look at a BMW i3 they had in stock. I was greeted by the salesman Mel who took me to the vehicle and let me test drive it, even though they were about to close. I loved the vehicle and wanted to purchase it, but was worried we didn't have enough time. Moner in finance along with the help of the General Sales Manager Khaled were able to work some magic and get all the paperwork and financing done within an hour of me showing up. The easiest and best purchase experience I have had, and I have bought many cars. I definitely will be back here in the future. read more

Not a fan. I was looking for a particular car with a specific trim but I was unsure which color. On the Audi of Oakland website it said that they had all three colors I was considering of the exact car I wanted, in stock. I contacted a sales person, told him which three I was considering and made an appointment for the next day. He also provided a quote since the three were all the same price. When I got there for the appointment, it turned out that they didn't have any of the cars I was considering. They were on a boat on route, to arrive in the next week or so. He never mentioned this on the phone. What a waste of time. Then he showed me the same model, but a basic trim, in a color I really didn't like. I told the sales person I didn't like it at all, but he proceeded to beg me to buy it, no less than three times. When I say beg, it's no exaggeration. He didn't even stop when I reminded him I didn't like the car. Bait and switch and a waste of time. read more

I had the best experience buying my first car at Audi Oakland, Especially Marcus and AJ who is a very great customer service person, They were both very helpful, friendly, and work very hard for me, so appreciate it, I wasn't disappointed this I bought my first car at Audi Oakland, Amazing customers service. read more

Had to update my review because of the lack of professionalism from this dealership. I purchased a vehicle from them in 2022 and they stated in the contract that they owed me a couple of parts. Well months later and still no parts. In hindsight there were so many red flags with this dealership, the only reason I bought the car there is cause I really liked it. Not only that, but then there was the issue with my registration. Apparently they didn't do their job and needed to collect another signature so I had to go back in and complete that. Then it takes another 2 months to receive my registration and they need ANOTHER signature, but since that caused them problems with the DMV, they were fast at making sure I received the paperwork, signed it quickly, returned it and they'd call me twice a day to make sure it was done. Wish they had that same urgency with everyone else's issues. The managers at this Audi are trash. They love to call you and text you on your personal phone during whatever hour they want, but when you try getting a hold of them or even leave messages to the managers, all of a sudden they don't know how to use a phone. They even wanted to show up at my address to sign paperwork, WTF lol. They make you seem like you guys are all buddy buddy, but I'm not with that fake corporate bs. If you find a car you really, really want, then do as I did, but if you can avoid working with these bafoons then it'll save you lots of time and unnecessary conversations. Don't deal with dumbasses unless you really have to, unfortunately for me, I still need my parts. I hope this shows them I'm not playing around. The car salesman stereotype is alive and well. read more

Complete waste of time. They will waste your time people don't bother. I made an appointment on a Saturday evening for 10am on Sunday. Online it says something different but I trusted that the person making the appointment for me would know what time they open. My bad I guess. I drive from San Mateo to Oakland, get there at 10:27, and they are closed. I drive back home. They text me and ask if we are still on for out appointment to which I respond no because I'm already across the bridge. I end up having to go to Berkeley to drop a friend off so I end up showing up to look at a 2016 Q5. That car is nice but the issue comes in with my trade in. I currently drive a 17 MB GLE350 4MATIC with 42,000 miles. KBB says it should be worth about $29k which I'm happy with. These people offered me $23,000. Then proceed to tell me how my car is going to need work and my car is not desirable. B.S. they then tell me that they can only sell my car for $29k. AGAIN B.S. they are going to low ball you and are quiet frankly dishonest and shady. Don't go here. Attaching photos of our convo showing how scammy they are. read more

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Got my new Audi this week from Audi Oakland and hope to be back in a few years if/when I need a new one. I worked with Marcus and then Robert. They were terrific - Robert got the manager to beat a really aggressive offer from another bay area dealership. I could tell they are really invested in making the deal work for their customers. For once, while buying a car, it didn't feel like I was being sold something. They get my highest recommendation. This was by far my BEST buying experience. You guys ROCK! read more

Stay far away unless you want to spend endless hours trying to get refunded for extra products slipped into your bill without authorization. And don't be in a rush to buy a car - my bad - prepare to spend all day, making sure all the transactions were handled properly. What a mess! read more

Little to none customer service. The finance manager named AJ is rude and condescending. I spoke to him 4 times over a matter of 2 months, totally a jerk. Don't go shopping for car here. Go to another dealership. Love Audi though, getting one from somewhere else for sure. read more

Excellent service by Thomas, Sal and the team! They got us into the bigger vehicle our growing family needed! Thank you!

Bought me a Audi 2019 about a month ago, so cute with the peanut butter interior. I went to Pedro and he is really the best. Was approved quick and my car was ready quick I highly recommend. Everyone was super nice. I love my car so much. read more

Just got done buying a used Audi, at Audi Oakland. Ryan D. Was the "Audi Brand Specialist" that worked with me. He was very helpful in finding the right car and finalizing the purchase. read more

Audi Oakland - S3 - Car Dealers Near Me - Oakland, California

So I recently purchased a vehicle from Audi of Oakland. Was told by Staff & Manager the Car was Services everything was good,come out to find and month later the Engine was giving out. Was giving a Report of the Sevices they had done to my Vehicle. One which was False I hadn't taken the vehicle back for Service on the date they claim.The Manager tried to sweep it under the rug.Straight Garbage cars they sell. Lemons. So now I'll have to go do the paper work for the lemon Law.Go else where!!!!!!! read more

Shoutout to the team at Audi Oakland for the smokin' deal. Go see Jakharee And Thomas for your next vehicle! Special thanks to Jay N for also making this happen read more

The service department is horrible. I wish I could give them ZERO stars. I took my car in to find a small oil leak. I was also concerned about the acceleration which seemed sluggish And was under warrant. Long story short they charged me $299 to replace the oil plug. Told me that they likely wouldn't find the cause of the acceleration problem. The service manager Rami told me so much wrong information and when I asked for clarification he yelled at me, told me to come get my car and hung up on me. I have never gotten a response from the GM. This company DOESNT CARE about their customers! I took my car to an independent mechanic and guess what? The entire Turbo needed to be replaced (covered under warrant) and they found the small oil leak! If I had trusted Audi of Oakland I would have had to pay out of pocket since the warranty was close to expiration read more

I've always had all my service for my 2018 Q5 done at this dealership, where I also had a great experience buying the car, and always had a great experience. My latest service was the first out of warranty and maybe coincidentally a LOT of stuff needed attention. Zhi of Audi Service worked closely with me to prioritize which needed urgent attention, was very professional with explanations and updates, and made the whole experience a lot more pleasant than it could have been. Kudos to Zhi. read more

I was interested in an 2020 Audi s3 with 11k miles. I was on text with this kid sales guy Kristian Isaac. I came the next day and had an appointment communicating with him. When I got there he says oh we sold that yesterday knowing I was there for that specific car. Not only did they sell it from under me he never said anything and acted like he could just sell me another vehicle. I had to drive 45 minutes out of my way and had to reschedule plans that day. Wasted my whole day. The fact that he was super shady about it to get me there to just brush me over and buy another vehicle blows my mind! I will never buy an Audi ever again because of this. Was ready to drop money with an 800 credit score no problem. Stay away from the dealership! They don't give a F@&k! read more

Went into buyout my lease. They tried to charge me $1k over my buyout contract amount and stated it was a "processing fee." When I disagreed and pointed to my contract figures, they tried to negotiate and dropped the fee to $500. I said I'll just go to another dealership and they said they will drop the fee entirely. I said no thanks and left as I felt cheated. I went to Audi Marin and they did no such thing. Buyers be ware of this place! read more

Went in not expecting to purchase a car. Manager AJ made me feel safe, secure & confident in my purchase. His team Sal, Frank and AJ worked with me to ensure I was happy with what I was purchasing. Amazing team. read more