Had a great service experience. My audio system was not working correctly in my A6. Patti at the service desk met me as soon as I walked in and was very knowledgable about the problem. She diagnosed a bad part which the service desk offered to replace and have covered by warranty. Patti then took me to my car to show me how to reprogram the system to get everything working again. Very helpful, courteous and professional. read more

I have been an Audi Princeton customer since 2012! It all started with my wife car shopping; she tried BMW, Mercedes, etc. and loved how Audi drives. As we went to pick up her new (at the time) A7, I fell for an Audi TTS convertible displayed in the show room. 2 months later, my wife's son purchased an Audi 4! Did I mentioned all three are white? Since, we enjoyed every day driving. About a year ago, I traded my TTS for an SQ5. You might think we are Audi fans ( ok, we are), but one one the reasons that always bring us back to Audi Princeton is the quality of their customer service and easy to schedule maintenance. Every time, we get greeted in the friendliest manner, all is done in a timely manner. Perfect is not a word that many people would use to qualify a car dealership, but trust me, it applies to Audi Princeton. Their employees are friendly, diligent and knowledgeable ( BTW, Patricia, aka Patti from Audi is amazing! A raise might be in order, hint, hint!). The service maintenance manager is equally amazing, I have never been disappointed. Of course I could also mention the sales force talent, but need I do this? After all they sold us 4 cars in less than six years..... read more

Great experience at Princeton Audi buying an A4. Juno is excellent to work with, made the whole experience a pleasure instead of something to avoid. read more

Good courteous sales personnel. In December I needed to purchase a vehicle. Tom Krail took care of me very well and helped get me what I wanted. I was done in less than 1 hour after walking in the door. Richard Martini is the manager and 1 dinged 1 star for him. Not the most friendly or courteous fellow. In fact when the deal was done, he did not even come out to say thanks or congratulate us on the purchase. I took it upon myself to go him and say thanks because of the good work done by Tom. I wanted to let him know how well I was taken care of by Tom. PS: The service department has a lot to learn from their sales dept. Not the best but I'm not going to ding them too much right now. Lets give them a chance to be more friendly and courteous (e.g. I went in to show a problem with my new car and no one even acknowledged that I was waiting - they got around to me when they were finished making personal calls and/or whatever else they were up to). When I go in for service at my Mercedes dealer, someone always knows me, comes to ask how they can help and are generally very courteous of my time. Audi makes a very good car, but service is meh ... read more

Chris Riches is a good experienced sales guy and will do what it takes to make sure you are satisfied - and hes a nice guy too. Plenty of inventory and knowledgeable people at Princeton Audi. Recommend highly. read more

Since I last posted I was contacted by Princeton Audi's General Manager. He offered to help me fix my problems. Well I'm glad that he made the effort to make the situation better. I have since sold the car and have moved on. But like I said that he was trying to offer a gesture of good faith. And it was greatly appreciated. So while I can't comment on there service any more. I do believe they are trying to make amends. So its up to you see what you thing about them. read more

Great service as always. Quick in, excellent waiting area, delivered in time promised. Loaner car facility always very helpful.

Total bait and switch. Made me an offer on a car they never had and would not try to work with me on a similar deal. They wasted a lot of my time and I had already bought a car from them once. I would never recommend anyone shop here. Good experience the first time and a miserable one the second time. I think the difference was a change in upper management. I could not believe how poorly I was treated. read more

I have had my Audi serviced at this dealership exclusively for the last 3 years, each time hoping for improvement that never came. The people in the office are generally nice, the amenities are nice - coffee, soda in the waiting room, etc. However, the overall service was still terrible. On one occassion they promised me for over an hour that my car would be ready in a few minutes, only to find out that they service person had taken my key home with him for the night. We then had to trudge all around the lot trying to find my car. They had no clue where it was. Only way I got it home was that I happened to have the emergency key. Another time I took it because the passenger door would only unlock some of the time. They tried it once and when they couldnt reproduce it, rather than just saying that, they charged me $100 for the visit and gave me a lesson on how to use the key fob, as if I was an idiot! I guess they thought we'd been climbing through the sunroof for the past 3 years. On yet another occassion they broke something that was fine when I brought the car there (the driver's side button panel) and thought they were going to charge me to fix it! The service person actually said, oh you're lucky its included in the deductible. On yet another occassion they tried to sell me cheap replacement tires. When I looked up the details on the tires they were going to give me a 'deal' on they were lousy tires and completely overpriced. This dealership is close to home and they almost always have loaners but I just can't take the terrible service any more. Update 2/2/16 Finally was out of warranty and able to take my car to a different garage. Turns out my car, a 2010, is burning a quart of oil every 500 MILES! The garage says its a known defect with the PISTONS which is covered by a class action lawsuit and directed me to take the car back to Princeton Audi. According to them they have sent several customers back there and Audi did the necessary repair without charge. My fiance called Audi, explained the situation in detail and made the appointment for Monday morning at 8:30. They agreed to have a loaner available. I show up Monday morning with the vehicle and they have NO RECORD of the appointment! I had to waste my time coming there when either a) no one recorded our appointment or b) our appointment was deliberately deleted. But that was only the beginning. The service rep then looks up my car and says they couldn't do the work anyway because I once told them the car was buring a lot of oil, they did some work, (which CLEARLY didn't fix the problem), and long story short, somehow that gave them an escape clause from the class action lawsuit. Bottom line: Horrible Service and now an almost WORTHLESS 6 year old 2010 Audi A4 that needs major engine work. I don't think I would EVER buy another Audi. read more

Stay away from their service department! Incompetent, at best! I have been complaining for almost 2 years about car (Audi A4 Premium) making wobbling noise around 40mph and shaking at 70mph. We brought the car *several times* for service for this issue at Audi Princeton just to be told every time that the rims were bent. We agreed (and paid) to have the rims straightened on two separate occasions, and alignment and balancing in other occasions, with no improvement. Yesterday, we brought the car to a car repair shop that we trust (not Audi), where the problem was diagnosed as tires worn and out of alignment. After almost 2 years of back-and-forth with Audi Service, I was almost incredulous about this simple diagnosis. However, we agreed to have the tires replaced and the alignment done. Now, the car runs as smooth as it should. Obviously, thinking that we should stay loyal to Audi Princeton for service was a big mistake! read more

Recently purchased a new Q5 from Princeton Audi and couldn't be happier. Dealing with the sales and office staff renews my faith that there are professionals still in this business. My wife and I had visited several Audi dealers in New Jersey and knew what we wanted. Of all the dealers visited this was by far the most accommodating, professional and friendly experience we had. As I said we couldn't be happier. Great car from a great dealership. read more

Just purchased a S3 CPO -- from the sales person to CPO mgr to GM they could not do enough to make sure I was getting what I wanted and making the right decision. It was refreshing to see the CONSUMER was put first in this car buying process. Thank You !!!! read more

Best dealership in the NY/NJ area. I drove all the way from Hoboken to work with this dealership who were respectful, fair on price, and gave great service. I especially want to call out Rich Martini, who runs a great ship and by far has created the best dealership experience I have seen. and I have purchased MANY cars in my lifetime. Hands down they have my business in the future. read more

Very bad experience. Every time they "find" something that needs fixing and that is very costly. The worst experience ever was this last weekend, where we had to leave the car to check the ignition coil (rumbling when starting). Not only the ignition coil was bad (which has already been recalled and replaced a few years back, so yes, this was the second time this was happening), but they also needed to change a few hoses connecting to the engine. We asked them to check the coolant, since it was dropping too fast (and we have already paid lots of money to fix a leak one or two years back..). They said they applied some silicon and took care of it (after us complaining we had already spent money fixing a leak). Yesterday night, my hubby calls me: he had to pull over because the engine was burning hot. He picked it up from the dealer in the morning, drove to work (about 10miles) and was running errands (another 10miles or so) when he had to pull aside. Coolant had dropped all over the inside of the car (they apparently did not cap i!!) God knows what it had caused damage to! he drove the car back to them this morning, complaining about everything (btw, 1 gallon of coolant gone since yesterday night..). They told him it is the water pump and the time belt needs to be replaced also.. we already replaced the timing belt 2 or 3 years ago, at about 50K and now we are at 70-80K and it needs replacement again?? the manager is conveniently on vacation, by the way.. needless to say that after the last two services we have found rags several times, forgotten under the hood. Worse service experience ever. Now we have to wait for 5 days for the manager to come back to see what can be done and what damage have they caused to our car... read more

When I went with my dad to go look at the Q5, we wandered around the dealer for a good 30 minutes with no help. At that point we decided to leave when a slightly attractive woman walked in. A salesman at that point approached her if she needed help. I made a comment about how she got help as soon as she walked in and we were there for a good 30 min and it wasn't until then we got a salesman to talk to us. Moral is: if you're going to this dealer, be a slightly attractive or better woman. read more

Princeton Audi picked up my car in Montclair, NJ, for service. They arrived on time (7 AM) and had a lovely loaner ready for me. When I mentioned the wire keychain given to me by Princeton Audi when I bought my car was unraveling, the service rep. told me they'd take care of that too. What's most impressive is that they remembered that small detail. I will never service my Audi at another dealership. read more

For a 30,000 mile service, this dealer did everything expected of a luxury car dealership. Katie Johnson, my service advisor, was quiet and efficient. My car was ready at the time promised. The courtesy vehicle was awesome. read more

My daughters and I came to Princeton Audi to look at the 2015 A4, where we were greeted by Alex Demsky. We have been looking for a new car to lease for several months and dealt with many car dealerships and salesmen. It quickly became apparent that Alex is the most professional, honest, and easy-going salesperson we have ever had the pleasure of doing business with. He answered all my questions, some being the same asked many different ways, and still kept is smile and his professionalism in answering each and every one making sure I understood all about the A4 and my purchase. Many people dread going to a car dealership to purchase or lease a vehicle, but the service we received by Alex and the rest of the team like James, Rich, and General manager Dave was second to none! They made us feel at ease and were reassuring that they would do anything to make the best deal work for me, and they did. Princeton Audi was not only the cleanest dealership we had been to, but each step we took in our purchase was pleasant and comfortable. The General sales manager Dave Dargenio went out of his way to make sure that the sales manager Rich Martini took care of us like his own family and that he did. He had us work with Alex Dempsky who in my eyes was the best car salesmen I ever dealt with in my 28 years of car buying. In addition to being extremely knowledgeable Alex went over all of the car's amazing features, he was very patient and courteous. During the purchase of the car the transaction was smooth and quick without absolutely any pressure in the process. Princeton Audi, after being to 3 different Audi's was by far the best and very competitive price for the vehicle. Alex made the whole process so simple and easy! Princeton Audi took care of all the insurance paperwork for us. On the day of pickup, the car was waiting for us! (With an amazing wash and detail! And a full tank of gas). We were given an introduction to the car, and were provided a detailed overview about all the features. We couldn't be happier with both the car and the five star services we received by Alex and the whole team Princeton Audi! If you want an amazing sales experience, GO SEE ALEX Demsky and the whole team AT PRINCETON AUDI!!!! YOU WILL NOT BE DISAPPOINTED. A+++++ read more

I was very pleased with the professional and no pressure service that I received from David Kwak and the rest of the staff at Princeton Audi. After doing much research I decided to look at a used car here and we had an agreement within an hour! Another poster complained about their lack of negotiating, yet I found that only to be true because their prices were far better than anywhere else to start. Personally I liked the fact that their prices were already excellent. I will definitely have Princeton Audi at the top of my list the next time I am in the market for a car and I highly recommend them. read more

I have only good things to say about Princeton Audi. I visited the dealer one day in November to test drive an A6 and upon walking in was immediately welcomed and helped by Alex Soroka. He took me for a drive and explained to me all the features of the 2015 A6. When I decided to proceed with the lease, Alex showed me all the dealer invoice numbers which matched the numbers I had previously researched. We negotiated a fair price that included taking over the last two payments of my prior lease on another make car. When I was trying to figure out how to get my old car back to the dealer and pick up the Audi, Alex offered to pick me up at home (about 20 miles away) which he did. I made a number of requests about the purchase and Alex fulfilled them gladly. He brought over the other Alex in the dealership to walk me through some questions I had about the lease, which were answered satisfactorily. The tutorial about the car was thorough and it was gleaming and ready for me to drive away. The whole process was very customer satisfaction driven and the showroom was clean and inviting. Princeton Audi's website, where I began my search, was easy to navigate and accurate since I saw the car I originally leased there and it was available as advertised. I found the whole process in leasing my A6 to be excellent. And the car drives great, too! read more

Buying a car is a dreadful process, always waiting around for hours that seem like a lifetime. Princeton Audi made my experience wonderful. My car salesman Jan was nothing but professional and a pleasure to work with! Answered all my questions honestly. I will definitely be back to see Jan when it's time for an upgrade! read more

I have purchased 2 Audi cars from Princeton Audi, the service has been terrific. they are always very accommadating and extremely customer friendly. I highly recommend this dealership. Also they just renovated their service department, its 1st class all the way !!! read more

Horrible experience all around, salesperson quit leaving my purchase incomplete, car had issues a week after my purchase and the service dept messed up twice trying to fix it. GM and sales manager both dropped the ball 3 times calling me back and getting me set up with the audi care they promised me because of all the issues. Now I'm going on 2 more weeks with no call back because they're switching owners. This place is a complete joke, I'm in upper management in the reatail industry and this is the stuff of consumer nightmares... BUYER BEWARE! read more

Don't do business with these fools! The Manager Rich Martini and I agreed on a deal then a few days later the sales rep called telling me that the deal will be more money (like hundreds of $$$ more money) because THEY forgot to add a package that was in the car. I told him the deal was dead. Then today the Manger Rich Martini calls me saying we are trying to rework the numbers. I said that the deal is dead. He asked why and I told him because the number him and I agreed to changed. I told him it's not my fault they forgot to add the package that was clearly on the car. Not my problem. If you agree to a deal you need to stick with that. Don't change it up. Then your going to be extremely rude and tell me that they don't need my business. Complete waste of time. If you want liars and scam artists making your deal then go here! I'm completely 100% baffled on how this dealership handled themselves and I'm going to make it known to the public! STAY AWAY!!! read more

Scam Scam Scam... I went into the dealership after seeing a car online for a week. When I got there I was dragged from one lot to the next after the salesman could not find the car. I happened to stumble upon the car myself but the salesman still could not 'find the keys' to the vehicle. After numerous apologies I was told I would be contacted when they were found. Two days later I checked the online advertisement which they had no changed the price by 10% increase. The following day, after no contact, I reached back out to the dealership to question whether the keys turned up. "Yes. We ended up finding the keys. The car is no longer available." When asked when the keys were found..."yesterday" and when asked when the car was sold..."today." As of today the car is still for sale on the website so there is some kind of scam going on here. I spoke with the manager who explains the whole story again and apologized for my frustration. Apparently the advertisement was incorrect and they wanted to increase it or some scam they wanted to pull. Completely dishonest. Just a warning for everyone who is shopping for cars. They are plenty of quality Audi dealerships and independent dealers out there so take this one off your list. read more