Walter's Audi dealership tried to rip me off and I feel completely taken advantage of. Your techs are full of shit, trying to charge me for parts that did not need to be replaced. They had my car for a day and a half and never fully diagnosed any of the codes that came up on their diagnosis tool. But instead tried to charge me for parts that had nothing to do with ANY of the list of codes I brought in and handed to my service advisor, I diagnosed my car the day before I brought it in. Keith my service adviser said he got the recommendation from, "the pros". your pros said I had a cracked spark plug and needed 4 new coil packs... However I changed my coil packs a couple weeks before I brought it in, and after I pulled my car out and drove it to another trusted repair shop, they said I had no crack on any spark plug just a little carbon tracking on the one. Day and a half to "Partially diagnose" my car, change 4 coil packs and 4 new spark plugs = $980.00?! "$980 to continue," said keith, with his vague answers of what the techs did to my car... They did nothing! $800 of it was technically for the bullshit partial diagnosis!?! What did they do, twiddle their thumbs and try to see how stupid I was, and what they could get away with? I will NEVER be returning here and will NEVER trust your dealership. And I will NEVER be recommending your dealership to anyone. read more

I was looking at A3 just to see and was somewhat interested in the car. Honestly I was ready to go to Ontario Mercedes to get C300 bc I been with Mercedes for 8 years. However, Dan Ebach convinced me and made an amazing proposal and deal. I couldn't say no and decided to go with the A3. I was really happy he convinced me and I love my new car. read more

Stacy S. and the rest of the Audi service team is amazing. The show room and area is just top notch. Whenever I wait there I'm always tempted to trade in my A3 for a TTRS or dream about the R8 or the Porches on the other side. But what makes them so great is their customer service. It's no secret that Audi is high maintenance, but imagine my surprise when i got there to fix a navigation screen that randomly shuts off, the part cost about $2000! So I'm a bit surprised, although I shouldn't be. So not feeling great, I start talking to Stacy, and she got talking to the service manager and he called Audi and somehow got Audi to pay for half of it! I think this is my first time where I have to pay almost a grand and be really happy about it haha. But seriously if not for Stacy and the whole team, I'd be paying another grand on top of that. And from previous visits, I can say that they always made me feel at home, respected. Last time they needed the car for a day and they loaned me a new A4 free of charge. Needless to say I'm going to come back to Walter's Audi every time for my Audi. read more

I've had the pleasure of dealing with Audi's best premier service consultant for the past 7 years, Mrs. Stacy Samuel. Every time the car is in she's not afraid to make sure the job gets done right, notifies me if the car is taking longer and sometimes shorter than normal and just all around knows what she's doing. I've just had my 12th Audi in for it's 15k service and once again everything is flawless. I even received a very nice A6 as my loaner car (A first in 7 years that it was something other than an A3, A4 or Q5). I highly recommend Ms. Stacy and if you need your Audi serviced they're the place to go!! read more

My Audi's fuel line broke and there was gas all over my engine. If I would have drove my car any further who knows what would have happened. When I called Walter's Audi they told me the part I needed was blocked out and needed to be approved by a technician before I could get the part ordered and then after all that they said they have to be the one who puts the part in. The car has had multiple problems before this and now Walter's Audi doesn't want to sell us the part we need because they want to make us spend more money than we need to. We have 3 Audi's and were considering purchasing another one but not after this ordeal we won't. read more

Poor customer service. They do not stand behind what they sell. The GM doesn't have the courtesy to return a phone call.

My husband and I have never had a better car buying experience! Walter's Audi provided exceptional customer service from start to finish. We spoke to and visited many Audi dealerships before choosing Walter's. Our experience began with Megan. We told her we were interested in flying from Sacramento to Riverside to see one of the pre-owned Q5's. Megan was extremely pleasant and said she'd have someone pick us up at the airport. Tamar's Pinter was waiting for us as we descended the escalator. On our half our ride to the dealership he answered ALL of our questions regarding the Q5. He is extremely outgoing, knowledgeable, and even gave us a little history lesson regarding Audi. We ended up choosing a new Q5 because Tamas ensured that we got an excellent price. After choosing our car we met Rob Little the finance manager. We were expecting a long process with a hard sale regarding additional purchases. Immediately Rob said this will be painless "10 minutes tops!" He kept his word! Rob answered all of our questions and was very friendly. We decided to stop at the parts department and buy some all weather floor mats for our beautiful new Q5. Ed Carrillo was very helpful and even installed our floor mats for us. As I mentioned earlier, we've never had a car buying exp this pleasant. All staff members were great. If you want great a great car and exceptional customer service visit Walter's. The Bryant's read more

Stacy Samuel has always provided awesome service in the Walters Audi Service Dept. Always upfront and transparent while providing exceptional service. I would never think about taking my Audi anywhere else because of Stacy. read more

I took my car into Walter's Audi in Riverside for my 10k mile service. Alex Ortiz was my Service Advisor. He provided excellent customer service and was very attentive!! I couldn't ask for any better service. He also arranged for someone to take me to Starbucks!! Thanks Alex, you were fantastic. read more

great customer service,no delay whatsoever.neat and clean job ,thanks guys.will be back again for another oil change or maintance service

Amazing customer service. Ask for Chris he will work his hardest to get you the best deal possible. Will definitely come back here for a car! read more

Chuck Cerda was the internet manager that helped me find the right car. His expertise and timely responses made this purchase worry free. He kept me informed of the cars progress since it was being delivered from another dealer. All negotiations over the phone were kept and carried out throughout the entire transaction. The drive was definitely worth it. Completely recommend Chuck and this dealership. Honest, fair and competitively priced. This is the audi dealer you want to buy your next audi from. Keep up the great work. read more

5 stars. After so many awful experiences at dealerships all over Southern California, I finally found a place that is worthy of my time and money! Brett and his team were amazing. They accommodated and still continue to accommodate all of our needs. Brett drove my brand new Audi Q5 from their dealership located in riverside all the way to my residence (over 60 miles) to deliver my car. I signed all of my lease contracts in the comfort of my own home. Every interaction with this dealership was effortless. I will definitely refer my friends and family for future auto leasing. Thanks guys! read more

I had dreaded shopping for a car, but today I hit the jackpot! I was test driving an Acura when I passed by Walter's Audi. We came in, Rob Cardenas introduced himself, and it was a lovely experience from there. He didn't hard sell me, was so knowledgeable about the cars, and was personable and professional. He did the paperwork, introduced me to Andy, the finance person (also lovely), and went off to wash my car and fill the tank. On my way out, Rob showed me how to work all the controls and encouraged me to call him with questions. Thanks to both of you!!! read more

The service experience was terrific. Alex Ortiz made sure that we were in and out in no time and that our wait was comfortable.

this is a great place to buy a car~cozy atmosphere, friendly people. mr. mario lopez is very nice and professional and patient. he helped us got an audi a4 @a great price. he keeps things very soft and makes us feel very comfortable. this is the first time i purchase audi, mario explains everything clearly to me. thanks him to make it happen. i would like to recommend this dealership to all my friends and family. read more

Best Customer Service I have ever received at an auto dealership! Definitely planning to continue doing business with them, specially Jay, he is just great! We were having an issue with the financing company after returning our lease and even then he did not hesitate to help us and provide us with great assistance to get our issue corrected and taken care of. read more

I came to Walker's Audi to see their Q3/5 models. The entire process was quick and easy. Julie, my sales representative, gave me multiple options to work with and she was completely honest about the pros and cons of buying an Audi. From browsing around to helping me negotiate the sale of my current car, Julie was friendly and a big help. I would return to Walter's Audi solely for their selection of used vehicles and customer services. read more

Excellent service and experience purchasing my 2016 Audi A6 from Walter's Audi through the Costco Auto program. Charles (Chuck) Cerda was responsive to my emails and was able to get the specific car I wanted from another dealership and at a great price. Chuck even delivered the car to my house so I did not have to drive a hour to the dealership. Chuck has answered all the questions I have submitted in a very timely and professional manner. The buying experience with Walter's Audi and specifically with Chuck Cerda was the best I have ever experienced. read more

Setup : (my bad experience with a prior Audi dealership) In the first week of April 2017 I got into a car accident and totaled my BMW 328i. Instead of going with another bimmer, I decided to try out Audi. I live in Anaheim, and went to the nearest Audi dealership, let's call them Dealer-x. At Dealer-x I test drove the Audi A4 Quattro with the Audi Virtual Cockpit etc., and loved it instantaneously. I had finalized on the A4, but they didn't have a car in the color(s) of my choice. They were able to find a car for me in the bay area but insisted to charge me a shipping fee. For a about a week, I would speak with different guys once in AM and once in PM, trying to negotiate the particulars, but I was never given anything concrete. When I asked them to send me an email with the final numbers in a lease vs finance scenario with a range or down payments, I was told that their e-mail systems were down... for a week.. I refuse to believe that any business in 2017 can afford a week's worth of IT downtime. First Contact with Walter's Audi : Last week I had to got Redlands, and noticed that Walter's Audi in on my route up. So i decided to call them, I was put thru to Isaac Ordinola. I explained to Isaac my situation, and told him I was looking for a very specific car with the Audi Virtual Cockpit in the specific color options. He made sure he understood what is it that I wanted, and told me they had cars in the inventory. I also asked Isaac to wave off the extra charges for the "Audi Care" package (which allows me to service the car for my lease period). He was able to get me that. Instead of sending me links or stock pictures, Isaac sent me a 10~15 sec video of the car that they had lined up for me. I thought that was a good touch. Before my appointment, the car that was lined up for me was sold. Isaac was prompt enough to text me prior to the appt that the car had been sold, but they had a couple cars which fit my requirements. The car that i ended up test driving was a "Monsoon Grey" A4 with the packages i wanted. I still wasn't too excited about the color grey. And after taking up about 3.5 hrs to make a decision, i decided against the grey. Isaac and his manager were able to find a Black on Black for me. I ended up test driving that car and eventually leasing. Positive feedback for Isaac Ordinola : * He actually took an interest in what my schedule was like, and worked with me to find suitable timings and logistics.I really liked the fact that he was trying to work with me to find what I wanted, as opposed to trying to guess how much money do I have to spend, and stick me with something. * As I had totaled my car, I was in a rental car. So on the day of picking up the new car, I would've had 2 cars. Isaac offered to drive my rental car from Riverside down to Anaheim. So that I would be able to drive in a rental car and drive out with the new A4 :) * He was able to treat my refusal to budge on my color preference with respect. As a matter of fact he encouraged me to ask more questions. * As a young Indian guy walking into a german car dealership, I've had sales people tell me, "you don;t look like a guy who is going to walk out with a new car today. Why don't we discuss everything when you're ready to pull the trigger?" My experience with Isaac was completely the opposite. He was friendly, accommodating and also gave me few insights on what options would be beneficial for me. He even helped me find things to do in Redlands :P * I really liked this guy's style of car sales which is unlike the typical high pressure sales guy thing. * My experience with the finance person, Jose Padilla was also very good. He was not trying to push any of the added on packages on me. He too was able to understand my driving requirements and situations and was able to make right recommendations. All in all, I really enjoyed the whole "car buyer experience" at Walter's Audi. It is a little bit of drive to get to Riverside, but I can tell that these people understand that fact and will put in the extra effort to make it worth the while. read more

Came in yesterday and told the gentleman that greeted us, Pablo, that we were shopping around but one of the vehicles had caught our attention. He immediately grabs the keys and shows us every single thing we could possibly want to know. He was kind, informed, and very professional. He then took us on a test drive and explained more about the car and was able to quickly and confidently answer all of our questions. Afterwards we went inside and met with Angel to go over pricing and what my credit would give us. We really weren't looking to buy that day and they were never pushy and always understanding. After going to a couple places, I knew I had to have that car. Unfortunately when we came back Pablo had gone home for the day and I feel terrible we missed him but Syed quickly took over where he left off and helped us finalize the deal. We leased a beautiful A3 with them, they gave me a birthday gift, a thank you gift, and were just so amazing through the whole experience. Andrew helped us with the final paperwork and payment and just like the rest of the staff, he was amazing. Thank you all! You truly made my first time car buying experience a pleasant one! read more

After much research I can tell you they have the best pricing in town. That's also the reason drawn me to this dealership. I live 60miles away but it was a drive well spent. My experience with Walter Audi was great , Joshua was the person who assisted me. He is obviously very knowledgeable and very professional. Will certainly recommend this dealership to anyone who is in the market for a new car. read more

Alex Ortiz helped us out. We were in to have our car serviced for the first time. He offered us top of the line customer service from start to finish. Was very thorough going over everything with us. He had the shuttle scheduled to take us to the mall while our car was being serviced. Alex texted us throughout to keep us updated on the service. Had the shuttle back to pick us up when our car was ready. Happy customers! Thank you Alex, the technicians who serviced our car, the shuttle driver & the entire Walter's Audi team! read more

One word is all it takes to write this review: Perfection! This place should be the model for how all car dealerships operate. Came in to look at (and hopefully buy) an Audi Q7. I contacted Mario Lopez via the internet first to ask about a certified preowned model that they had on the lot. I got an immediate reply with all my questions answered and he got right to the bottom line on price (100% hassle free as it should be). A few days later, my wife and I drove from San Dimas to Riverside (over 30 miles) to see the car and meet Mario (keep in mind there is another Audi dealership just minutes from my house). We arrived at Walters pretty late on a Saturday afternoon and Mario was there to greet us as agreed. We went out, had a look at the car, took a test drive and to be honest, my wife and I were not as impressed with this particular q7 as hoped. We wanted a Q7, but this one was just not for us. It was acting a little glitchy with some features despite Mario trying his his best to get it working right. Now READ THIS all other dealerships... Mario turned to me and and said "this ones making me look bad today folks". No excuses, no BS. Thats HONESTY. These are very high tech vehicles and I of course understood things happen (it is preowned after all). Anyone shopping for a car would much rather have a salesman take this approach vs some BS storyline to try and close a deal. They had some other gorgeous CPO Q7s, so I asked Mario to show us a couple others that I had already previously seen on their website even though they were really above our price point. We found the perfect one for us. I really did not think one of these models would be possible due to the cost, but between Mario and Sales Manger Jon Kienle they worked with us and got it right to the price we needed. By this time the dealership was getting ready to close, but we were never ever made to feel rushed. Everyone took their time and were extremely helpful. Next we were helped by Finance Manager Andy Bartoli and again other dealers should really take note. The PERFECT model how the finance and paperwork process should go down. He clearly explained everything and again right to the point with no games. After we were done, Mario greeted us again with our new CPO Q7 all detailed and ready. Now even though it was well passed the dealership closing, he took the time to go through the car and all the features etc. There is much to learn with these awesome vehicles, so Mario offered to come out to me in a week or two for a follow up to again go over the car, WOW, thats service! If you are looking for a new or used Audi, these guys and gals are the place to go. I don't care if you live in Santa Barbara or San Diego, take the drive (besides you will have so much fun driving home in your new Audi, you will be happy you did). Thank you to Walters team. We will be back :-) read more

Went looking for a car for our daughter & we were helped by Richard McNight. He was awesome & even though we were only looking we ended up buying a new Audi A3 after he took us for a test drive. He was very knowledgeable about Audi's & cars in general. He also pointed out all the features & helped us set up everything before we left with the car. I would highly recommend him if you are looking to purchase an Audi. read more

Thanks Mike Orosco for your excellent welcoming and handling of my service needs. I so appreciate the time and care you extended to me and the efficient manner in which you handled my requests. read more

It was a great experience buying a new car from Walter's AUDI in Riverside. They were all helpful. My sales rep Sayed was very nice and helpful person. He did everything possible to make sure that I got the car I want with the best price possible. I highly recommend anyone who wants to buy an Audi car to buy it from Walter's Audi. They are the best AUDI dealer in Southern California. read more

I just leased a 2013 A4 and the entire process was smooth and simple. I checked with a couple of dealers and Jay gave me the best deal. I work in the OC and Jay drove the A4 to me so that I can look at it and test drive it, with no strings attached. If you're looking for an Audi, I recommend just going straight to Jay. He'll give you the best service and the best deal! Just ask for Jay. read more

I was looking for a vehicle to lease and Walters was my first and last stop! Jared Hayes helped me find the most PERFECT vehicle for me. My father tagged along, having tons of experience with car dealerships, I figured he would be a good tool. My father and myself can easily say that Jared is unlike any other salesman!! He genuinely wanted me to find a car I loved, and had my best interest in mind, unlike your typical salesman. He was extremely helpful, knowledgeable, and you can tell he believes in the product. Thank you so much Jared for helping to put me in my dream car! read more

Once again this place is 5 Stars! Got my 2014 Audi A6 from Julie and Jonathan! This place from sales manager to finance manager is top notch. The ONLY place to buy an Audi! See you next time for the R8!!! read more

Wanted to take the time to review my experience at Walter's Auto Dealerships. I was looking for a car for my mom and started off at Walter's Audi and met Jay Baik. What a great experience! Car shopping can be stressful and challenging, but Jay was very helpful and knowledgeable. In the end, my mom had her heart set on a Mercedes so he got me connected with Lenard Baker at Walter's Mercedes Benz and they worked a fantastic deal for her! They even went above and beyond by delivering the car to her!!! Unbelievable customer service and my mom couldn't be happier. Thank you Jay and Lenard for an awesome experience! I will be recommending anybody I can to you guys! read more

Great experience at Audi from the moment we walked onto the lot. Tamas Pinter was exceptionally friendly and helpful throughout the whole day. Definitely created an Audi fan of me! I would recommend going to see him at Walters Audi in Riverside to anyone thinking about getting an Audi! read more

Walters has the best staff of ANY dealer we have purchased from. Mike Tennell was our salesman. From the beginning, he helped us with any questions we had and answered every single one of them. He made us feel excited about purchasing our Q5, unlike most other dealers that just want to make the sale and send you on your way. We had constant communication outside of the dealership to gain info on locating the exact car, current offers and all the other details that showed us his great customer service. We originally visited the dealer to shop before returning our current lease, and he is the reason we returned 6 months early to buy. The entire experience was pleasurable, even when dealing with finance. Everyone there is great. Mike is not just our salesman, but he is now a friend. read more

Great service appointment at Walters Audi for my 2015 Audi. Service Advisor Julio Pinto was thoroughly professional completing all work ahead of the promised time. Service Advisors Alex and Stacy were also a pleasure to work with making my entire visit both efficient and fun. The facility itself is immaculate. Even my loaner car appeared new. Excellent job start to finish! read more

Bought my first car and in LOVE!! Rob Cardenas hooked it up with a fantastic deal. Very on top and attentive to what I was looking for. Great customer service, great car, very happy. I recommend you give Rob a call if you're looking for a good deal on your new vehicle. read more

Not really one to give reviews but have to say that Walters Audi came correct with my wife's Q7. No haggle and exemplary service. Shortly after making our purchase, we wanted the alignment adjusted. Not only did Javier in Service take care of us, no questions asked, but they cleaned up the wife's car and made our visit both quick and pleasant. Highly recommended. read more

I would highly recommend Walter's Audi. We just purchased by 2nd Audi from David Le. David was our salesman for both transactions and we really appreciate all the time and effort he puts into ensuring we are happy and aware of all of the feature of our car. Even after the transaction, I have been able to contact David was more than wiling to answer all of our questions. He goes above and beyond for his customers! read more

Great no pressure sales, lots of inventory, helpful staff. Mario dug through inventory for me to test drive multiple models all with the options I was looking for and was patient enough to take me on multiple test drives. Alex in service is amazing! Helpful, professional, knowledgeable, definitely goes above and beyond. Even though I live in OC I will be making the drive to Walters for future service. read more

I just leased my first Audi through Walters Audi in Riverside and i was very satisfied with their customer service. My leasing agent Todd Bellis was great and answered any questions that I had and explained everything to me and made me feel comfortable understanding my lease and vehicle. I was looking forward to pushy sales people but that wasn't the case. He didn't pressure me at all which is why I chose to lease a car here. I will definitely recommend this place to my family and friends. read more

Their enthusiastic and generous employees are always willing to provide their best services to you, especially David Le. If you are not satisfied with something, he would always try his best to compromise with you. My family's experience with this specific dealership has been wonderful. They want to be sure that this is the car for you and satisfy all your needs and wants. I know that if we were ever to purchase another Audi, it would definitely be from this dealership again! read more