Robert was incredibly helpful in showing me the Audi vehicles. I appreciated his no-pressure approach and the personalized attention he gave throughout the experience. Highly recommend his assistance for anyone looking to explore Audi options! read more

My experience was top notch. I Saw an A5 advertised on Autotrader.com for a great price, which they honored. And they gave me absolute top-dollar for my trade-in, too !!! The Salesman was professional from start to finish and very knowledgeable. So If you're looking for an Audi new or used give Walter's a try and be sure to ask for Anthony Huynh. You won't be disappointed. read more

UPDATE: 10/22/20 I do appreciate the reply from their manager; and yes, since we will have this AUDI for years to come (and lots of maintenance needed), I will be watching how the customer service team handle their business, as well as all the other details of this review. Hopefully they will improve (customer service is KEY), as stated by their management; but only time will tell. ---------- The wait was not too long; the two Alex(s) were the welcoming team. They're both great; friendly and polite. (No one else greeted me--there were 6 workers in the service area all loudly chatting about their Halloween plans and no other customers except one with Alex; but not a single salesperson/service rep greeted me, not a single smile or "good morning" when I walked in) Seemed like the two Alex(s) were the only ones actually working. The waiting area is clean and they have a simple coffee maker with hot (generic)coffee available (not Nespresso). They also have some stale looking prepackaged danishes for snacks. For the amount of $$$ we're paying for "car/engine service" the amenities are better at my local Pepboys(who serve fresh fruits, KrispyKreme donuts, bottled Dasani water and Nespresso lattes).....but whatever! In the 30min I was waiting for my ride, I counted 9people/workers who passed me, looked at me and ignored me; NO BUENO! :( It's "customer service 101" to, at the very least, SMILE at the potential customer walking around your lobby/waiting area. It's not a good reflection on these workers when they just ignore and keep walking.... especially when they just made eye contact with you. Hello?!? Is it really that difficult to smile? A fake smile and a dry "good morning" will do. (rolls eyes) Anyway, if it wasn't for the two Alex(s), this place would've gotten 2stars for cleanliness and the little amenities they had. Alex Wong and Alex Ortiz are both professional and easy to work with. They answered all my questions and kept in touch with updates on my car service throughout the day. Thanks Alex and Alex! If it wasn't for you guys, this place would be lucky to get 2stars. read more

Never drove an Audi. Zero experience with the brand. Why didn't anyone help me? I had my first kid a year ago, and now I'm currently looking for a larger family car. My sister wanted me to go test drive SUVs instead of just looking at YouTube so we randomly decided to go. I went to three places today: Lexus, Jeep and Audi. I didn't even have a chance to go inside the building before someone helped me at Lexus and Jeep. As for Audi--not a single person came up to me. We walked in at the same time as these two dudes, and they said hi to them. I get it, I was in leggings and a crewneck sweater, and probably looked like a waste of time. I did see them talking to a woman in a maxi dress, which was lovely, but, I'm not here to impress anyone. I looked at the Q7 in the showroom and thought it was nice. I didn't get a chance to look at any of the technological features or how the third row felt, because no one came up to me. Could I have purchased that car in cash that day? Yes. If I decided that I wanted the Q7 for some odd reason, would I buy it at Walter's Audi? Nope. It's all good, a few days later, I test drove the BMW X5, and I think it's one. Would the Q7 compare? I guess I'll never know. read more

Very irresponsible dealership. During a national pandemic and with a stay at home order in place, the sales manager has decided to require people to come in to the dealership to get a price quote. Even when I told them that wasn't a good idea because I have covid symptoms and am waiting for test results, they still refused to work with me by email or phone and said that they take extra precautions and sanitize the dealership and to come in when I am ready! Umm no thanks. There are plenty of responsible Audi dealerships who will provide internet and phone service. Way to lose a customer. And for anyone considering going in, they were certainly willing to risk your health to get me in the door - you sure you want to go in? Updated. Hi Jon, for fun, I just tried your "build my deal" feature and was quoted $6904 down and $1075/month for a Q7 LEASE with 10,000 miles per year. Nice deal. read more

Audi Riverside - Car Dealers Near Me - Riverside, California

See all

We purchased our A3 a little over a year ago. The service we received then was top notch. For this reason, we returned 2 days ago and purchased our Q5. Anthony was more than willing to help and was extremely patient. We were stuck between two of the same exact vehicles in different colors so he recommended that we drive both to see which on we liked best. Anthony treated us with respect and didn't make us feel like he was after the money or our business. He made the entire process enjoyable and we couldn't be happier. The finance associate, Leonard, was also amazing. We spent more talking talking about food and restaurants than the deal, lol. Ultimately he guided us in the right direction and we got what we needed. Thank you to everyone at the dealer for a job well done once again. Anthony I can't wait to come back for that RS6!!!! read more

Audi Riverside - His and hers - Car Dealers Near Me - Riverside, California

Worst service ever. Called for oil change and to reset service lights. Was given a price around $213 on the phone. When I got there they said it was $486!!!!! MORE THAN DOUBLE THE PRICE. I informed them I spoke to Martha over the phone and I was given this price for my car & I was told by JAMES ROCHA well Martha isn't allowed to give pricing over the phone. How is it my fault she gave pricing? My car has been there so many times so they have all the info they need for my car. Anyways I spoke to the the service manager JAMES ROCHA who is rude and incentive. I even sent him a picture of my service lights and as he was trying to say it was something else so they can get more money. Well he never replied to my email. I WENT TO AUDI IN ONTARIO AND BEST SERVICE. they were so kind & helpful along with fixing all issues for $230! AUDI RIVERSIDE IS HORRIBLE. go to Ontario! Better service & quality. read more

Just wanted to say Sam and Walter's upper management did the right thing to correct their mistake. Solid response after we didn't initially have an acceptable solution. Glad that Walter's is living up to it's well reviewed reputation. read more

Wonderful and amazing staff here at Walters Audi! Based on Yelp reviews I was deciding between Walters Audi and thr Audi dealership at Ontario. I decided to go with Walters Audi and now I'm an extremely happy new Audi owner and glad I decided to do business with this team. I actually started at Walters Audi then headed over to BMW of Riverside and Spreen Acura. What I didn't tell all 3 dealerships was that I did tons of research (months, really) before coming out to purchase a vehicle. Wanted to physically get my hands on and visual see the Audi Q7 55 TFSI 2020, BMW x7 2020, and Acura MDX 2020. I knew the ins and outs of leasing, sniffing out spotty sales and bogus fees, and how to go about auto sales negotiation. I won't spend so much time going into negatives but long story short, tons of pressure from BMW of Riverside (Training/Service fee for $180??? Seriously?! They want me to pay the fees for training their employees???) and moderate pressure from Spreen Acura (incorrect info from the get go led to a disastrous outcome for their sales team). Absolutely no pressure from Audi thanks to 3 fantastic gentlemen - Chandler M. (Audi Specialist), Joshua R. (Sales Mgr), and Andy B. (Finance Mgr). Chandler helped me right off the bat and was professional, easy to talk and work with, and hit all my concerns as if he could read my mind. He was extremely patient with my questions on Q5 vs Q7, 2019 vs 2020 Q7 differences, package variations and primary differences (Premium, Premium Plus, and Prestige), and much more. Sales pitch was relaxing and I felt as if I truly was being helped to purchase the best vehicle for me versus being pressured into getting something I wasn't looking for. Joshua was very helpful to coordinate things with Chandler to get us going in the right direction in regards to paperwork, finances, and was also very professional and patient with even more questions I had. Lastly, Andy B. made the typical endless paperwork seem like a breeze and even helped me personally with a few categories, especially the package deal to make sure I don't get hit hard with fees surpisingly at the end of my 3-year lease. I was adamemt about putting 0 down with 12k miles per year and Andy crunched the numbers to fit me and my business needs seemlessly. This trio was amazing to work with and made my first Audi purchase an incredible experience! By the end of the night, I was a happy owner of a beautiful silver 2020 Audi Q7 55 TFSI! Chandler, Joshua, and Andy - excellent work and thank you for helping me throughout the entire process. Looking forward to doing more business with Walters Audi in the future! And no, I'm not getting paid for this review - based solely on my non-bias and honest experience. By the way, whoever thought of the personalized video recorded follow-ups (received a video message from Chandler and Joshua) - wow, genius move. Smooth, I must say I didn't bother watching them for some time since I thought they were simply general pre-recorded messages! That was a nice surprise. Professionalism etiquette is off the charts here. Keep up the amazing work! read more

Audi Riverside - Happy new owner of a 2020 Audi Q7 55 TFSI with Premium Plus package and a special thanks to Chandler M, Joshua R, and Andy B! - Car Dealers Near Me - Riverside, California

I bought my first Audi (S4) at Walter's 8 years ago. My service back then was exceptional and this weeks experience was no exception. Nina Riccardi was very professional and very patient.  Very attentive and yet not aggressively pursuing me for the business. She was quick to answer questions and made sure I was comfortable throughout the process.Characteristics of a successful Walter's Audi team member.  I will be sharing my positive experience with family and friends for their new/previously owned car options. But mainly for the over all experience I had with Nina, Jonathan, Mark, and Robert. I trust Walter's. Keep up the great work. read more

Audi Riverside - Car Dealers Near Me - Riverside, California

I never like to give out bad reviews, but my experience with this recent purchase has left me upset enough to write this one. Everyone seem nice and cordial at first, but once I agreed on the price everything else seemed rushed hurry up and get the money. The finance guy push HARD TO SELL ME THE EXTENDED WARRANTY, I did not want buy it because the price was too high for this used car. Then he made me an better price offer, reluctantly I agreed. But through out the conversation not once did he mentioned there will be a deductible on this extended warranty. I found out later that there was a $250.00 deductible. Had I known this I never would purchase this. It's like a bait and switch scheme or at lease that's what it feels like now. After I drove off I realized they forgot to give the CarFax report and there were no manual for the car. I called but no one return my phone call. Its seems to me this dealership is only interested in making a sale any means possible and the rest does not matter. I would not recommend this place. I own a business myself and customer service comes first no matter what. I don't recommend this place for anyone, I will not come back here again. read more

We were dealership hopping looking for PHEV's with some bells and whistles. Spontaneously we decided to go to Audi and were met by Eric and David who took good care of us. David explained the bells and whistles. Eric worked out a great rate and term for us. Andrew in finance guided us to the right after-sales services that I will need over the life of the vehicle. Thanks for making my first luxury car buying experience so seamless and hassle-free. read more

Audi Riverside - Thanks David, Eric and Andrew. - Car Dealers Near Me - Riverside, California

Avoid! Bait & Switch still exists here! Came today and informed the salesperson Ryan that we have a limited time due to our daughter on leave for military and would like the smoothest and quickest buying experience. We were told military discount would apply and when we came in there NO was discount, removed the lo jack option and car had body damage that was not disclosed during our entire correspondence. Wasted our time for this sales tactic, drove for this BS. Consider yourself warned, avoid unless you like sales games. read more

I contacted the dealership last week regarding a charge on one of my cars for a little over $3k. I have NEVER used them as I don't own an Audi and don't live particularly close. I was able to provide the exact amount of the charge, the date it occurred, the transaction and trace numbers. I was informed today by one of the managers they would NOT be providing any assistance withe the issue. He had several "suggestions" that were not even remotely helpful. He did acknowledge that upon review the charges were for repairs and that is wasn't under my name. The charge is to my name/ card but since the "bill" was in someone else's name they won't release the info. I will be filing complaints with the State of California Department of Consumer Affairs' Bureau of Automotive Repair (BAR), the Office of Attorney General and the Better Business Bureau. David Cunningham, not a customer and definitely not satisfied. Needless to say I would NOT recommend this dealership. David Cunningham read more

My wife and I have been going to Walter's Audi since 2002 we almost exclusively deal with Stacy Samuel who has been phenomenal with her customer service with us. My Audi A6 is currently with her awaiting a part from Germany, she has taken care of me with a dealership loaner vehicle, I couldn't be more pleased. My experience with Stacy Samuel there at Walter's Audi of Riverside is always a pleasant one. read more

Audi Riverside - Can't help but feel like I'm going to the club every time I drive this thing at night lol. Love it! A6 Prestige! 1 - Car Dealers Near Me - Riverside, California

See all

I purchased an 2018 S5 from this dealership about two weeks ago. Ryan Gonzalez was the salesman who helped me with my purchase and he was very kind, professional, knew all about the car and made the sales process as easy as it gets. I also sold them my car and felt treated like a great customer. I would definitely recommend this dealership and especially working with Ryan for anyone who wants to purchase a new or used Audi. Thank you for the 5 star service Ryan and also a special shout-out to Andrew Bartoli from the finance department who was also very friendly and easy to work with during the purchase process. Love my new car! read more

Audi Riverside - My new Audi, thank you Walter's Audi! - Car Dealers Near Me - Riverside, California

**Review based on my Repair/Service experience and NOT as a buyer** Normally not one to leave a bad review especially right now with all things covid going on, however based on my recent experience for service I have to. Had my q7 taken to walters audi for my insurance claim for new wheels, tires and alignment. Stacy was my rep and although she did stay in contact with me- her initial communication to me after seeing my car was that id better go through insurance as the car could actually be considered a total loss. Extremely intense considering the damage was only to the passenger side wheels/tires. I did make sure to reiterate that to her and did let her know I was going through insurance which I was but that it was not necessary for her to try and scare me by saying it could be a total loss, that's too much and completely not the case. Walters Audi ended up doing the repairs and despite the above they did do a great job with fixing it. However, 15 minutes after having paid and picked up my car, I notice that the dashboard was saying I was due for an oil change. I had previously purchased Audi care, which is notated on my account with Audi and covers my oil change service for the next couple of years. So why was I never notified? Why didn't they call me to confirm it was due for service and get my ok to do it as its already paid for via the Audi care? They had my car for 4 weeks and got paid a pretty penny for it through my insurance company. I now have to be inconvenienced with scheduling another appt and taking my car in for service when they could have done it while it was in their possession. I called to complain and the girl at the service desk said my account came up as soon as I called and she confirmed she could see I have audi care. Considering the business that was taken to them they should have done the service instead of now adding to more time I have to take to be able to drive my car after 4 weeks. Not cool. read more

Audi Riverside - Car Dealers Near Me - Riverside, California

Unfortunately a horrible dealership to deal with. I was ready with the pre-approved paperwork to buy a car from them but because I would be driving back in from Arizona to trade in my car and have the new registered in Arizona and was financing the car they WOULDN'T SELL ME THE CAR!!!!!! They would only deal with me if I gave them $35,000 CASH WITH NO TRADE IN WTF!!!! Sounds kind of scammy to me!! I mean you have the car sold but you refuse to take someone's money because they want to finance it instead of giving you cash under the table???? read more

Audi Riverside - The end - Car Dealers Near Me - Riverside, California

See all

I took my Q7 to get an oil change and new wiper blades, the total came out to $800 and something dollars. I was so shocked and asked how much the wipers were and was told that it's a package deal and that he couldn't give me an itemized price. This has got to be the most insane thing I've ever heard but didn't question it any further. Paid the bill of course, but I will never take it back there. Til this day, I'm constantly getting phone calls, mail, emails, text messages about their interest in buying my car. For what? To give me the cheapest price but sell it for 10x more no thanks. read more

Expected more. Walked into Walter's Audi one Sunday afternoon after a pre approval credit check on their site the day before, making an appointment to meet with the finance manager. Checked in at the front and was shortly greeted by the person I was supposed to meet. To my delight they came off as attentive and professional. I was immediately told that a sales person would be assigned to help me and that is when I immediately knew the downhill spiral had begun. The salesperson I was introduced to looked and smelled like a rookie. They immediately came off as rushed and distracted. I followed my salesperson to the lobby where they rudely proceeded to leave me behind while they went to go talk to another salesperson. They came back after a few minutes and had nothing but a blank stare on their face not knowing which car I was interested in. This was pathetic considering I allowed them to run my credit already. Once finally in the car for a test drive the salesperson made a cruse joke about me know knowing how to drive because I asked how the car turns on. Back at the lobby the salesperson really pushed the extended warranty however would refuse to answer basic questions such as mileage, deductible, and coverage. Then played the industry old "let me go get my finance manager to work with you, believe me he never does this for anyone." At least the finance manager knew how to talk but ultimately tried getting me into a really expensive plan with high deductible and basic coverage which I readily declined. All in all my experience at Walter's was a masterclass in how I don't want to be treated at a dealer. As a small business owner I deal with clients on a day to day and know how hard people work for their money. If this is how Walter's treats high credit score prospects when it's a sellers market then forget it. Go somewhere else in LA or OC. read more

I was very torn between 4 and 5 stars for this dealership. Settled with 4 because of a few communication hiccups in my vehicle purchase. I called in on an online ad for a 2019 Audi Etron with 5300 miles on it. The receptionist was very kind, answered my questions, and scheduled me an appointment with Eric (head of finance). Over the phone I was told that the used vehicle could be leased and was strongly banking my decision on the ability to lease the vehicle. The ad also had pictures of both a blue Audi and a grey Audi. The receptionist confirmed it was a blue Audi. I drove 110 miles from San Diego to see the car and meet with Eric. I was set up with Ryan as a sales rep and we got to work. The initial hiccup came when I inquired about the blue Audi in the add, and instead of a blue Audi, they had a grey one available. Not the biggest issue, as I preferred the grey a bit more. Ryan was great, personable, took me on a test drive and was extremely knowledgeable about the Etron. He worked to providing me with financial details up front without running my credit. I drove a hard bargain, yet Ryan hung in there, making multiple trips back and forth back to Eric to meet my financial demands for the vehicle. After we sorted the numbers, Eric ran my credit, and we were able to continue hammering out a deal. One gripe I do have is that Eric ran my credit through Audi, then "shotgunned" it a bit out to 4 other banks. He initially promised that his goal wasn't to "shotgun" my credit to multiple lenders if Audi had a good rate. Audi had a great rate, yet it was still sent out to multiple lenders. I was also promised over the phone that the vehicle could be leased, when in fact it could not. While I definitely get it, its just slightly annoying. Ryan and I continued to hammer out the deal, he got to my price point and we got things rolling. Again, Ryan was super friendly, great to work with, and I'm glad he was able to put up with my aggressive negotiation. End of the day, after about 5 hours in the dealership, I was driving away in a 2019 Etron. Absolutely love the car and overall it was a pleasant experience! read more

After my initial bad experience, Joshua and Kevin have worked to remedy the situation. They apologized for the breakdown in communication and ultimately were able to get me into the vehicle that I was after. I was very happy with Joshua's follow up efforts and service - very responsive. read more

Best place to buy a Audi hands down. Service is top notch. Sales selection is enormous. Staff is friendly and knowledgeable. Come get your Audi. read more

Ok service from the gentleman up front was great. He took care of me and got me in for my oil change he was a 10. Why 1 star because this is another time where I've gone in got some work done and something is missing or broken. Today I open my gas cap and it's something very small but the lanyard rubber that holds the gas cap was broken. I know it was when they refilled the adblue because I had just filled the tank up and it was connected perfectly. Then I look to see how it broke and the piece falls right off because it was detached. A few years ago the forgot to put one of the bottom plastic pieces on and guess what another piece broke because of it. I completely understand heavy workloads and rushing but if you break something on a customer's car fix it. It's a very cheap part but that's not my care or worry. I think it's bs to send me a coupon for a car that isn't mine also. 220 for an oil change and you lose parts and not honor a coupon you sent me. Very poor in respects to care for the customers car. And just like last time no one will know what happened and I have to pay for it. Again. read more

Audi Riverside - This is the simplest thing but annoying that they broke it and didn't fix it. This is the rubber lanyard for the gas cap. - Car Dealers Near Me - Riverside, California

I truly enjoyed every bit of my car buying experience at Walter's Audi. Todd was a huge help and got me in the perfect 2019 SQ5. Todd is super knowledgable and incredibly friendly, but not a pushy salesman! 10/10 would recommend Todd and Walter's Audi! read more

Audi Riverside - Car Dealers Near Me - Riverside, California

See all

Three stars only because they service team is absolutely amazing, but I dealt with a sales person who clearly had no interest in assisting me. I don't remember his name, but as soon as he found out my vehicle was upside down, he couldn't have cared less of anything I had to say and was waiting for me to leave his office. It felt awkward and like pulling teeth trying to strike up a friendly conversation with him. I ended up going down the street the next day and traded in my car for a BMW. Service gets a 5/5 sales gets a 1/5. read more

We had a recent experience at a dealership that wasn't good, and so we switched dealerships to Walters Audi. Andy Romero did a fantastic job helping us lease our new AudiQ5 at Walters! Andy is knowledgable and helpful- he answered all our questions regarding the newer technology in our Q5. He even allowed us to text him if we ever had additional questions. I highly recommend Walters Audi and especially Andy Romero! read more

Not Military or Veteran friendly! I did not have a good experience with this place. I found a car that I liked and explained to the dealership that I would prefer to work with USAA for financing because I've always used them in the past and I know that their interest rates are always lower. I returned a few days later with a funding request from USAA. The dealership was giving me issues with the funding request and telling me that I still had to do a finance application with them, which I thought was crazy! I already had an approved loan application with USAA. There would absolutely be no need for them to run my credit for a second time. This definitely affects my credit and would show are a second hard inquiry. It's hard to believe that they would do that to someone. Although I purchased a used vehicle, the dealership installed LoJack on the car. I had to purchase a subscription for LoJack which was around $1800. I didn't find this out until I was doing my purchase documents. They include the LoJack as an accessory tax. Again, this is just another inconvenience for the buyer. Lastly, I had a issue with the extended warranty...more specifically the guy I dealt with in Finance. He wasn't very knowledgeable about the difference in the warranty levels. He never discussed the copay with me. It's been at 3 weeks since I've purchased the vehicle and I've yet to get a call back from the guy in the Finance office. I spoke to the manager and he ensured me I'd get a phone call. Purchasing a vehicle is stressful! Unfortunately, I wouldn't recommend this dealership to anyone. read more

The customer service at this dealership is outstanding. My husband and I decided not to buy an Audi, but we were very close to it. Joshua and Blake were amazing. They both were welcoming, friendly, professional, and never made us fell pressured. I also met two other sales associates and they were very friendly as well! Thank you Audi Riverside for a good car shopping experience. read more

I want to thank James Rocha, the man with the plans at Walter's Audi, first and foremost for making the maintenance process for my Audi S5 so much simpler than it was at the other Audi shops I've attended. He made the entire procedure appear effortless. I knew when he first introduced himself to me when I stepped in to check my car in for maintenance that I was going to receive nothing short of extraordinary customer care, and he definitely delivered on that. This kind of brotha was very sincere, modest, and cognizance. Likewise, really helpful. Over here, we value that. My courtesy car for the next day was picked up at Enterprise, and I was given a Lyft to go there. This totally caught me off guard because the other dealership I visited claimed they didn't offer this service, so shout out to y'all. I was really grateful that he informed me of any updates he had on the vehicle. After I went back to pick up my car, he then gave me alternatives I could go about selecting to fix some of the scratches on my wheel that I had sustained as a result of hitting this pain of a pothole. Dude was truly a never-ending gift. So once again, thank you to James for helping me out. I couldn't have asked for a more cordial person to greet me as I entered this dealership. Overall, I want to express my gratitude to the Walter's Audi mechanics as well as the team as a whole for their hospitality; everyone there was kind and respectful. Also, shoutout to bro(I apologize that I don't remember your name) I was bothering you to open the R8 on the floor to see if I could fit in it as well.. Maybe next, time I know the keys weren't there at the time. All love, God Bless. -Charles read more

My partner and have done multiple deals throughout the years with many dealerships, this time we were looking into an Audi at this dealership and we were very disappointed with the service we got. Not only they tried to scam us with a LoJack device charge of $1500 added to the original price of $53500 that wasn't advertised, the level of customer service is deplorable, definitely not a high end car business. From the lack of knowledge that the sales man showed to the very unprofessional and rude behavior of the so called "sales manager" Kevin B, who has no customer service skills, talking over my partner and not being able to properly and professionally communicate, we also asked to speak to GM John Scholz days ago and no one has followed up. A $60k deal lost for horrible customer service and unprofessional behavior. Stay away! There's many other far better dealerships in the LA area. read more

On August 1,2024, I visited Walter's RV to purchase an Audi A5. I was and met by Stephen Garlatta, Audi Brand Specialist. Stephen explained all the features of the vehicle. He was very courteous and knowledgeable. Stephen provided information on the current dealership incentives. At no time did I feel pressured to purchase a vehicle. I highly recommend this business if you are interested in purchasing an Audi. read more

Worst dealer I've ever dealt with. They are all for selling you a car but when it comes to the other side of buying your car back or helping you after they have your money, all bets are off unless you'll write them another check. I bought my Q7 brand new and 2 years later I owe way more than it's worth. How does a car depreciate over 40k in 2 years. Don't buy AUDI!!! Especially from this dealer! Shame on you Walter auto group! read more

Mike S. was amazing. He did everything in his power to make sure we had the best absolute deal we could get. He went above and beyond to help us and gave us an excellent experience car buying experience. Haggle free and very enjoyable. read more

Steve Garlatta, great salesman, very professional as well as personable. Not pushy in a sale and very patient. I definitely recommend this Audi Dealership! read more

Hidden fees. Add car jack to every vehicle as accessory that is mandatory with no option to decline. Sales manager at Walter's Audio aggressive in demeanor and stance. Derogatory and condescending language used. Do not list fees on website. Do not honor internet prices due to hidden fees and mark ups. Told this was common practice and we should just accept this practice by Sales Manager. Told he made final decisions and that he was not making any changes to accessories or marketing strategies. Told we needed to accept add ons as standard practice by Sales Manager. We are not new to Audi as we own several and never experienced this previously however our other Audis were not purchased at Walter's Audi. Insignificant but also out of cups of coffee/tea, bathrooms not as clean, out of coffee accessories, etc which is unusual at Audi dealership. We were at end of car shopping experience for current purchase and wanted no hassle, haggle experience which we definitely did not experience. All of this had been discussed before arrival. I kept wondering the wording by Sales Associate before we sat down and then when I saw paperwork with add on, I understood why he chose the wording previously. This was completely opposite of the experience we have had at other Audi dealerships previously and quite disappointed. I don't know if we will continue with Audi after this or whether just avoid all Walter owned Audi. EDIT: to add that I don't have possession of car. Waited over 2 hours after work mutual location after weaving through San Diego commuter traffic after being told it would be delivered that day only to be texted at 0730 at night that no it wouldn't be delivered and that is after rearranging scheduling that night for delivery. Oh, and I haven't heard from anyone since and that was over 24 hours ago. read more

My car had the window stop working when I came out of work and I was able to get help from Stacy to not only get my car in the same day but also fix my car by the next day. A lot of communication and she got me a ride to and from work! Amazing service couldn't ask for more. I have got 2 cars from this location and I plan on getting all my future ones here as well. read more

Audi Riverside - Car Dealers Near Me - Riverside, California

I couldn't be happier with my experience at Walter's Audi. I worked with Austin Brooks who went above and beyond to get me a deal on a 2021 E-tron. He had all of the numbers worked out in the deal and I just came in and signed. The entire staff was great and I was out of there under 2 hours total. I live in LA so making the drive to Riverside was tough but well worth it in the end. This dealership is top notch and doesn't play games. Thank you Austin and the rest of the staff for such a pleasant experience. read more

I got my Audi Q5, great service and dealership! Easy to work with Anthony. I live in Orange County and bought a car from them, they delivered the car quickly. Whole process was very quick and efficient. Thank you! read more

I HIGHLY recommend Service Advisor Alex Wong. He has been my advisor for over a year now and I will NOT try anyone else. Why? Because as a woman, I have often felt that my concerns may not have been fully addressed in the past. From day 1, Alex has been professional, knowledgeable, courteous and ethical. I never felt like my concerns were not being addressed. I can text him and he responds, quickly. Recently, I had a lingering issue with a battery warning light. He asked me document the fault and send the photos to him. Even though the car past the battery check, he went the extra mile by contacting Corp and lo and behold their was a fault buried deep in the system. My battery was replaced at no charge. If you have an Audi and you are looking for an advisor you can trust, contact Alex Wong. read more