If you're in search of an exceptional salesperson who truly listens to your needs and desires, maintains a calm demeanor, and exhibits patience, then look no further than Tanner. You'll find him situated on the Audi side of the split building. Having dealt with numerous car salesmen in the past, I can confidently say that Tanner is the epitome of authenticity and lacks any hint of excessive aggression. My experience with him was incredibly tranquil. On one occasion, I visited the dealership but decided not to proceed with a purchase. Remarkably, Tanner didn't take offense or apply any pressure on me. He genuinely wants you to make a purchase that you'll be satisfied with, ensuring you don't end up with something you dislike or a deal that doesn't align with your best interests. Impressed by his approach, I reached out to Auto Nation specifically to work with Tanner. Although I explored other dealerships and engaged with their salespeople, I ultimately found myself drawn back to Audi and Tanner. The second time I returned, he displayed exceptional kindness and ensured that the deal was tailored to my needs without any hint of pressure. As a result, I left with my new car and became a devoted customer of Audi. When the time comes for an upgrade, I will exclusively seek assistance from Tanner. Moreover, their Audi showroom is truly stunning. The finance representative beside Tanners space was also incredibly friendly and transparent. He was delightful to work with, never pressuring me about additional features, and provided thorough information about each option. Whether you're in search of a car or simply exploring your options, make this your first stop. I visited numerous dealerships from Seattle to here, and without a doubt, this place offers the finest service. read more

I rarely leave negative reviews, but after bringing my Audi Q7 in three separate times for the same issue, I feel compelled to speak up. Each visit came with promises that the problem was resolved, only for me to drive away and realize it wasn't. Not only did this waste my time, but it also eroded any trust I had in this service department. Communication was vague, updates were minimal, and I never felt like anyone took real ownership of the issue. I expect better from a professional Audi shop--especially when it should have been done right the first time. What's worse, I had to rearrange my schedule each time, and the lack of clear communication made the whole process even more frustrating. I expected a professional diagnosis and lasting repair--not a guessing game. The car now has $4700 in Audi repairs, and I still don't have the confidence to take another road trip in it. I was told multiple times that the car was test driven and come to find out it was only driven 2 miles. After the 1st repair I had to cancel my work trip due to engine light again. After 2nd repair took another trip out of town and engine light again with in 20 miles of town. This isn't just inconvenient--it's unacceptable. I've lost time, money, and confidence in this shop's ability to diagnose and repair even basic issues. Disappointing part is we have 2 Audi's in our family. On a better note, our Audi Q5 has been taken care with video updates and very good turnaround times. AutoNation Audi Repairs should be looked into after having to deal with all this. I am sure I not the only person this has happened too. read more

Worst service department I've ever encountered. I took my A4 in to have it repaired. They discovered it needed three relays changed. According to the service rep Xay, all three were replaced and they charged me over $420. A day later the car stopped running and would start which was horrible since I was on the first day of a cross country trip to Georgia. After getting my car towed to a service department in Butte MT, they found only one of the relays possibly new and the other two were corroded and old. I've had pictures to show the issue just in case. All three are now new and this costs me an additional $500 for the service and towing. Calling Spokane Audi was an exercise in futility. I spent a couple weeks playing phone tag with the service department manager Janelle and now she won't return any calls. If you have an Audi, do not take it to Audi of Spokane for service. They are dishonest, and have Xay has no integrity when it comes to telling the truth. read more

I've had a great experience with Audi and with Xay, in service for the past two years. Unfortunately I had a service issue and they had my car for 8 WEEKS! I am NOT a fan of "Audi Tech Line" where the dealership is at the mercy of the process of waiting to be told what steps to take next to determine the problem with the car. I didn't feel my car was a priority and Audi Tech was not on top of it. They did provide a loaner for the entire time which I appreciated. Upon finally hearing my car was done, I drove over from CDA the next day and I was deeply disappointed at how FILTHY the car was inside and out, finger prints all over the doors, dash and side windows, carpets were a total disaster. I spent over an hour cleaning the car at the car wash and at home. Surely after 8 weeks I could have been greeted by a nice clean car! read more

If you are in the market for an Audi then look no further. These guys are the best in the business. Spencer and Chris were very knowledgable and were able to answer any questions I had. They were also very willing to accommodate my needs. It was my first car buying experience and as a young college student, I was afraid most people wouldn't take me seriously. I was treated with the utmost respect when I arrived. Chris handed me the keys so I could test drive the car without hesitation. Spencer even came in on his day off and the both him and Chris stayed well past closing to get the deal done. Now I'm the proud owner of a brand new A4 and I couldn't be happier. Great first car buying experience and when it's time for an upgrade Audi Spokane will be my first choice. Definitely worth the 200 mile drive! read more

Truly the most amazing customer service I have ever seen! They went above and beyond to fix my car to ensure I could get back home in Seattle. They knew I was vulnerable and the team collaborated and found a creative solution to fix my car. I was so impressed with how they worked together and how they generally cared about my predicament. Not only that, but they even gave me their personal cell phone number to ensure everything went smoothly. It was a true partnership and I'm truly grateful to the amazing team at Audi Service Center in Spokane from the customer service agent, Melaia Tutanekai, to the mechanic, Chris, who even came out to meet me. Thank you so much. I LOVE this place and the people. read more

Service department will take advantage of you . I was told I needed rear brakes but took car to Golden Rule and what do you know, rear brakes are fine. That was over a year ago and guess what, rear brakes are still fine. Explain to me how that happens? Xay was the service tech. Also, I pondered purchasing a Q7 this last summer and salesman was NOT straight forward at all. I wish I could remember his name, brown spikey hair, but to buy a $50-$60k car and have the guy walk out like he was doing me a favor, oh, I don't think so......I will drive to Seattle and buy from University Audi before buying here..... read more

After researching cars for four months we decided to pursue an Audi. After our connecting with John Ward we test drove a used vehicle and decided to test drive a new vehicle. John is extremely professional and has excellent knowledge regarding Audi models. John knew the correct approach to earning our business and he is truly the reason we bought from Audi Spokane as opposed to another dealer. We recommend John Ward if you are looking for an outstanding salesperson who is patient and extremely helpful. Congratulations to Audi Spokane for having such a great salesperson. Chris and Jerry H. read more

My stars got to Xay and Chris Scott. Two of the very best people that work for Audi. The price on some of their parts is higher than I would expect or competitive with other Audi dealers but in my opinion it doesn't bother me because I wouldn't take my Audi anywhere else. I chalk it up to paying for excellent customer service. I continue to be impressed every time I bring my car in to be serviced and my first go round with the dealership was not good. However, they made it right and for that I will continue to do business and refer others here. Keep up the great work Audi Auto Nation read more

I recently bought an Audi A3 2016 from Audi Nation in Spokane.My salesman was Logan and he did an awesome job. I got exactly the car I wanted, even color with a great team in finance and service to back Logan up. Chris was great with the paperwork and very professional and friendly. You hear the term " Audi experience" well that's exactly what I received. I would recommend Audi of Spokane to anyone looking for a quality car and service. read more

Cris,Logan and Xai are the reason we have 3 Audis in our garage right now! We've been an Audi family since Cris was a salesman and then he was promoted and now we buy from Logan he's our go to guy and there is NO better service man than Xai. We lease and buy our cars so every three years we get a new one and the lease options are amazing. Spokanes lucky to have such a great team You guys! read more

My son was looking for a car for sometime and he said he finally found the one. We went in and worked with Eric and he was able to help through the entire process even after we left helping us find a good place to get the new car tinted. Overall a great experience and would recommend this place to both family and friends. read more

I have purchased 6 Audi's from Audi Spokane. We are a true Audi family and keep returning to Audi Spokane because of the EXCELLENT service we and our cars receive. Logan Neil is our salesperson and he is the reason we keep returning. read more

I always go to Xai for my Audi service needs. He is a pleasure to do business with because he cares about his customers. He is honest and has gone above and beyond on many visits. As long as I own an Audi, I will only take it to Xai. read more

Excellent service and was kept informed throughout my entire visit. Diagnostic test was done immediately upon arrival. I have always had good customer service at Audi Spokane and Qi is someone I will always go to. read more

Went in an had an amazing experience. John Ward made the experience so much fun and he was very knowledgeable. Not to mention my boyfriend who likes to spoil me :) Thank you!!!! I love my new Audi Q3 read more

I just bought my second Audi Q7 from Jason Wisher at Audi Spokane. Not only do I love the quality of my car but the quality of the service I receive. Thanks for making the car buying process easy! read more

Xay at the service desk is always great to work with! Honestly, never this good of service from a dealership service manager. He is always looking out for the customer. read more

Terrible service department and customer service. If you want to throw money down the drain or donate greenbacks to an unethical organization, this is the place. read more