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    Audi Spokane

    2.6 (51 reviews)
    Closed 9:00 am - 7:00 pm

    Services - Audi Spokane

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    Mike C.

    Extremely disappointed in my experience with the service department here. I brought my 2022 A5 in for the 20k miles service and was told by the advisor that I also needed a brake fluid flush as well. I agreed to let them do this as well. They finish up with my car, and I drive off. I notice that the brakes are a little less responsive, but didn't think anything else about it. I am driving, and all of a sudden I notice that my brakes are really not responding well, to a dangerous level. Then I get a message on my screen that says "BRAKE. stop vehicle and Check brake fluid level." I am able to get the car into a parking lot of a gas station and start calling the dealership. I keep getting put on hold. After sitting there for nearly an hour, I keep calling into the store, and finally get the service manager and tell him that it is urgent that I speak to him. He lets me know he'll call me back, which he does about 5 mins later. I explain the situation, and he says he'll need to send a tech up to me to see if they can fix it. He says the tech will be on the way in 5 minutes, and where in located, will likely take 30-45 mins to get there. He lets me know he will follow up with me the day after. The tech arrives figured out the error that was made in not closing a valve on the brakes, and fills it up with more brake fluid. I never get a follow up call from the service manager. I wasted a ton of time dealing with this issue-including having to cancel two work appointments, it was an extremely dangerous situation that could have resulted in a traffic collision, and nothings been done to remedy my experience. I do not recommend taking your car here for service.

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    Review Highlights - Audi Spokane

    Then, once the time was right we picked up where we left off and were met with John Ward's calm presence.

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    AutoNation Honda Spokane Valley

    AutoNation Honda Spokane Valley

    2.9
    (89 reviews)

    Every time I have used the Honda service team here I have found them to be super friendly and…read moreinformative. Unlike a downtown dealer, I've never felt like they were trying to pull one over on me. Like most auto maintenance you can pay for convenience or DIY. They don't over pressure you either way, so I pick and choose what I have them do vs what I do myself. No scare tactics or anything like that ever used when I discuss with them what I will do vs what they will do. For instance, I personally hate doing oil changes myself, so will use them for that if I need other work done. Also had them install a OEM hitch because I have the lift gate kick sensor as well and had to be moved when the hitch was installed. I selected the OEM hitch because it looks much better than the aftermarket ones.

    I would avoid this lot by all means. Incompetent all around, typical used car salesman types:…read moreattentive when they want to sell you something, ghost once the sale has gone through. Hard sell on the warranty. There are major issues with internal comms. More than once I have contacted them about simple service related items. They tell me, "ok, come in any time." But then I show up and their service department is completely confused and I end up having to make an appointment and come back. The latest had to do with getting a front license plate bracket installed because they didn't install it when I bought it (I should have made them install it when I bought it). First time I emailed Nick who made a big show of "email me for anything." No answer. Then I call, they say 'come on in' and like an idiot I believe them. When I get there they turf me to AutoNation Acura next door, who are all confused because no one from Honda gave them any heads up about my coming over. Yesterday same thing happens. I made the mistake of believing the person I spoke to who said "come on in". Service ppl are again confused, say they don't have the bracket but can order one and tell me just show up to Acura and they'll install it. Tell me why I showed up to Acura today, they have 2013 and 2015 brackets but not 2014. Those Honda clowns either didn't order it or ordered the wrong one. Acura is ordering for me directly and ill show up tomorrow to have it installed. I trust them, but not Honda. I regret buying from autonation Honda. Worst experience ever.

    AutoNation Volkswagen Spokane

    AutoNation Volkswagen Spokane

    2.5
    (87 reviews)

    I was shocked to look this place up and see lower review scores than what I experienced. I was…read morelooking for a car for my daughter for months and a VW Golf popped up on auto trader which was at this dealership. I'm from out of state but was willing to travel to get the right car since the Golf's are pretty hard to find right now. I reserved the car through their website. It didn't even require a deposit though I was willing to do that if necessary. Their website system for reserving was good and the next day the online sales manager called to work through details and put me in touch with Gavyn who was a new sales guy (just graduated high school). Gavyn did a video walk around of the car for me via FaceTime. I booked a flight to pick up the car. Gavyn was sick the day I flew in so Jordan stepped in. He picked me up from the airport which was super nice. Great guy, friendly, honest. Did a quick test drive and the car was indeed what they said it was, which was a relief after flying up there sight unseen besides FaceTime. Paperwork was a little slow because their usual finance person was out sick so a woman from the Subaru dealership stepped in to process everything. Although she offered a bunch of extras as dealerships always do, she wasn't pushy at all. Because I was buying from out of state they set up all the registration stuff for me which made it super convenient. The DMV's across WA and CA are slammed so it took a few weeks but sure enough the registration paperwork was all in order and as simple as could be. There were some rubber floor mats we realized we're missing when I picked up the car. They had them shipped to my home address. This was literally the best car buying experience I've ever had and I've purchased at least 10 cars since my early 20's. I've had some other positive experiences and some negative ones as well. But honestly, the team at this dealership was incredible. I kept waiting for the bottom to fall out and for some terrible surprise based on general car buying experiences but I can vouch for Spokane VW without any reservations at all. My next VW or Audi purchase will absolutely be with them as well, regardless of them being out of state just based on this experience.

    Ethan our salesman would literally say anything to try and make a sale. The guy lied about…read morebasically everything, tried giving my fiancée a 17.5% rate when she has a 700 credit score. This place is actually a joke and extremely insulting wouldn't recommend

    LiveStream Auto Sales

    LiveStream Auto Sales

    2.5
    (8 reviews)

    They do an excellent job of acting the helpful, caring small business, but it is a facade. The…read moreinitial process was great, and we felt well taken care of, only for us to find out later that they blatantly lied all over the place. They also did not know basic information about the vehicle that would have been apparent even to many car novices, so I would surmise they take vehicles straight from auction to sale without any sort of inspection. If you do go to them, buyer beware and do your due diligence. EDIT for clarity re: the owner's response. I did NOT send a third party, that is semantic word smithing to avoid accountability. The person they are calling a "third party" is my husband, who is the primary owner of the vehicle in practice, if not on paper. Calling him a "third party" because we chose to purchase in my name for better financing is laughable. Yes, we were remiss in not getting an independent inspection and that is our lesson to learn. However, our mistakes do not excuse unethical business practices such as lying about where they obtained the vehicle.

    I had an amazing experience. I wasn't in a great position to get into a new car, my car was having…read moreissues and I would have some form of negative equity in doing so. Not only did Anthony and Ron help me get into a new and better car with lower miles, BUT they got me nearly the same monthly payments I was already paying. They gave me more on my trade in than I was expecting with some of the things on my car needing tending to (and comparing to the Kelley blue book trade in amount). They were very transparent and non-pressuring. I am absolutely in love with my car and I appreciate all they were able to do to make this happen for me and not turn me upside down or to where I had payments I couldn't afford.

    Audi Spokane - car_dealers - Updated June 2026

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