Amazing experience! Edwin made our process easy and was super transparent throughout. We traveled from out of town and were able to complete part of the process over the phone which made it easier once we got to the dealership! Happy with our service and purchase! Thanks again! read more

Went for an oil change. $179 for an oil change (synthetic), car wash, and free loaner car is highly competitive! The one thing that was disappointing, though, was that the tech reset my tire pressure to 30/28 PSI (front/back), stating this was the Audi recommended pressure, while the recommended pressure is actually 35 PSI front/back. I don't expect a tech the remember the tire pressures for all Audi models, but all it takes is a glance at the sticker when opening the driver's door if you don't know. That shouldn't be happening at a dealership. Yikes! And when I provided this feedback to the service adviser post the visit, I never heard back. Would have expected an apology and offer to rest the pressures to factory recommended. read more

Audi San Jose ruined my credit over a $695 tail light and violated fair credit reporting laws This review is about my 2022 Audi lease return and the fallout caused by Audi San Jose. For context: I've been a loyal Audi customer for over 15 years. I've bought four cars from this dealership for hundreds of thousands of dollars and have personally recommended them to at least 10 friends. That's how much trust I had in them. When I returned my 2022 Audi, the dealership told me to cancel the independent lease inspection that I had previously scheduled and bring the car directly to them because they would "handle everything" on the same day. I was at the dealership signing and driving away in my new 2024 Audi e-tron GT, believing--based on what they told me--that the lease return was fully taken care of. Seven months later, out of nowhere, Audi Financial claimed there was a problem with the lease return: a $695 charge for a cracked tail light -- something they told me would be handled and disclosed on the same day. Audi never contacted me during those seven months. No notice. No discussion. No attempt to resolve anything before it escalated. I immediately disputed the charge in writing through the proper channels with documentation. Despite that, the charge was pushed through anyway and reported in a way that wrecked my credit. Since then, I have spent months--now over a year--trying to get this resolved. All I am asking is that Audi Financial properly report the facts back to the credit bureaus. They have refused to do so. The impact: my credit score went from ~820 to ~590 over this single $695 issue -- a problem that exists only because I followed Audi San Jose's instructions and trusted them to handle the return properly. To make matters worse, Audi San Jose has never acknowledged that they told me to cancel the inspection in the first place, even though that instruction is what put me in this position. Based on how this was handled -- reporting a disputed charge, ignoring the dispute, refusing to correct the reporting, and causing massive credit damage without any meaningful attempt to resolve it -- Audi violated fair credit reporting laws and basic consumer protection standards and I will be pursuing this further with consumer protection organizations. This wasn't a minor inconvenience. This was: * Bad guidance from the dealership * Zero follow-up for seven months * Then financial and credit damage over a $695 tail light charge * And over a year of refusal to fix their reporting After 15+ years of loyalty, four cars, and countless referrals, I will never, ever, ever buy another car from Audi again. read more

I'm downgrading my review from four years ago based in the sales experience. Their service is excellent. The service is at a different location so if you're reading reviews, make sure you understand. What is the feedback. Again the service is excellent and has been for years. Unless you're going to buy a car today, don't expect to be treated very well by the sales team, which is disappointing for a luxury brand. We have been completely ignored while walking on property and other times when we have been in to look at new model year cars simply quoted some leasing terms and then ignored any follow up contact. I recently emailed Multiple times to arrange for a test drive and all I received back were links to cars i was not interested in. read more

Came in for my buddy to test drive cars, and ended up leaving with a car myself ha. The team at Audi Steven's Creek is great especially Winnie. She was able to find a car that I feel like she knew that I'd love and was very patient with my buddy and myself. Couldn't have been happier with the outcome or the staff. The new(er) renovations to the building are also very nice. read more

Audi Stevens Creek - 2025 Audi A5 - Car Dealers Near Me - San Jose, California

Scheduled the first scheduled maintenance service for my 2025 RS3 with the Audi San Jose service center on Winchester Blvd for 8am. At the time of scheduling, I was told it would be done same day. The service itself is a routine oil change and multi point check. Imagine my surprise when I showed up at 8am but was told by the counter rep that the earliest pick up would be the next day but could be as much a week. When I enquired deeper, I was given unconvincing excuses like "we are backed up", "some cars have been waiting for a week", "we have some big jobs running", etc. When I asked why same day return was assured by the scheduling coordinator, the response was "that's what they say". Worse, when I asked if I can reschedule for a later date and be guaranteed same day return, they refused to commit. They said I have to come in for the actual appointment and only then I will be told, and it could be still be a one week return. I had to cancel and book elsewhere. Nothing in the rep's response, facial expression or body language gave any indication that they even cared. I got the message. Audi San Jose made it abundantly clear that they don't want me as a customer. I thought Audi is a luxury brand. I got a backwoods used car dealer experience. read more

Incredible experience with Phillip Ramirez in service. I visually noticed low coolant in my e-tron, but no warning light. Even though I didnt have a warning message, Phillip was able to get my car in with no hesitation. Really appreciated that he didnt try and tell me to come back if a warning light came on later on. Car was ready quicker than expected and the tech Sergio sent a super in depth video where he went into detail regarding his inspection. Overall 10/10 experience, I trust this dealer over other Bay Area dealers for sure! read more

Final Thoughts: 3.89/5 ** My advise is to do as much research as you can for the car you want (specs, pricing, etc.). With that, you can compare it the information that they are providing you and can better tell if they're overselling it.** For what this is worth, I will give this place a 4 star overall. We came to this dealership today with the intention of just crunching numbers again. My car choice changed and final decision was a hybrid Audi. Experience was a fair pass. Car Inquiry and Purchase: All New 2025 Audi Q5 TFSI Quattro For an SUV, the Q5 is the only hybrid option. If you want 100% hybrid car, I might recommend the Audi Q5 PHEV. This one is their plug-in hybrid versus the MHEV (my purchase), which is only a mild hybrid car. It has a battery and has functions to be more fuel efficient, but the car itself cannot run solely using the battery. What this means is that this car leans more on being a gasoline car than a hybrid car. Is it fuel efficient...ever so slightly more than your average gasoline car with 460 mpg for a full tank. Is it hybrid fuel efficient...no, absolutely not. With the current gas prices, it's around $90 for a full tank. The whole time I was under the impression that my car was 100% a hybrid that is fuel efficient and even asked him why the mpg was so low. The answer mentioned the size of the car and how this would burn more gas, but it still disregarded the fact that this car will not solely run on the battery alone. Perhaps my decision to purchase the car wouldn't have changed, but I just wished I weren't so blind sighted by this fact. Regardless of that though, I genuinely love my purchase. All other aspects of this car are to my liking. Note: As quoted from my previous post Audi dealerships are so interesting in the fact that there are no salespeople outside. You can walk in and make a bunch of rounds to look at the cars and not nary one single person will come outside to greet you or speak to you. This seems to be a common thing at all the Audi dealerships that we have been at though, so not really surprised at all. Perhaps this is a good thing for some people if they prefer to not be bothered while looking at the cars. At the same time, it gives off the impression that they do not care and won't bother with you unless you genuinely show interest and walk inside. I understand that this is a luxury car brand, but just a thought. --------- Bargaining: Ever so slightly better than my interaction from Audi Fremont From the beginning, I mentioned that I had a poor experience at Audi Fremont. I needed to be very clear that I was already well aware of how much this car should cost and highly recommended that they provide me with reasonable numbers because I will jump dealerships again if I need to. Seems to have slightly worked because the first number they provided me was a close enough number to what I had calculated online and the numbers I had in my head. My only concern was the APR that was within the range of 5% to 7%. Currently this is the average APR, but still, that doesn't make anyone feel better. The salesperson still got up and down multiple times, but each time that he came back, the price did slightly get close to the numbers that I was looking at. Waiting time was also not good, but at least they had results. Price: $$$ Audi is a luxury car brand, so to no one's surprise, it is very expensive. A lot of bargaining went into getting this car. My parents are pros at this now and really won't budge unless the numbers are correct, so I ended up getting a fair deal for my car. Discounts, correct prices, packages, etc. were all bargained. The worst part is really the APR, but it's not something that we can really control too much. We were told that we can refinance the car and get a lower APR from other banks after though. Service: Alright Will definitely depend on the salesperson. Our person was alright. He seemed to be really tired of the bargaining at some point...probably more than us because we really will bargain to the very end. One thing I will note is that I wished he were more knowledgeable about the car. There was some information about the car that I didn't know about and discover until I was home, which is not really ideal, but luckily, the internet is a powerful tool these days. Our finance person was honestly the best though and we had a good experience with him. Very cheerful and straightforward with the information provided. Ambiance: Simple and sleek Simple interior with cars displayed on one side and the desks/chairs on the other side. Lovely snack and coffee station even though the items were limited. Location/Parking: Alright It's located right on Stevens Creek Blvd and pretty easy to spot. Other dealerships are around here. Their customer parking is right in the middle between the cars they're displaying and selling, which is interesting. Not the hardest to find, but I would prefer a more designated area. read more

Audi Stevens Creek - Audi Sign on the Side - Car Dealers Near Me - San Jose, California

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I hate the car-buying experience--''which is partly why I haven't purchased a new one since 2014. I checked out cars at multiple dealerships, including Audi San Jose, where I met Jane Wen. She was friendly, knowledgeable, helpful and best of all, not pushy. When I decided on an Audi weeks after starting my vehicle search, Jane and Roy (in Finance) made the process easy and painless -- so much so that maybe I won't wait as long for my next new car. read more

The bottom line: I don't recommend this dealership to purchase your next car. My husband had done his research and knew exactly which model and trim he wanted. He was also pretty sure about the color. We were greeted quickly and my husband said which car he wanted to look at - An Audi Q6 etron Prestige, which is the highest trim. Even though there was a prestige in the same row of cars, they offered a lower end trim for my husband to test drive. Luckily, my husband knew about the differences and had an Audi previously. This lower end trim had different suspension that felt spongy and he wasn't jazzed by it. But he knew the Prestige would be better and was willing to make a deal anyway - for the Prestige. Unfortunately, they didn't have the color he was interested in on the lot. They tried to find a vehicle in the area. We live really close to Stevens Creek, but we had see on the website that Palo Alto had the car he wanted. They said they would try to find it and get back to us. But while saying that, they kept trying to put my husband in a different car...different car, different color, different trim....but he made it clear that is not what he wanted. Also, while we were waiting in the sales office, the computer screen had a notification that came up letting whoever worked on that computer that they had three messages from Men's Singles waiting for them. Funny, but extremely unprofessional. Basically, I felt like we were trying to sell my husband on a vehicle that he didn't want and were not being listened to or valued. Thankfully, my husband didn't change his mind. We went to a different dealership and he got the car he wanted. We also had a much better experience elsewhere. read more

Update July 2, 2025: The dealership posted here saying they wanted to talk, but over a month later, they have yet to reach out. Clearly they are just virtue signaling here, wanting to LOOK like the care without actually putting in the effort to right their failure.This would be bad enough for a typical brand. But for a high-end brand like Audi, it's egregious. Get a Mercedes, Lexus, or BMW instead. -------- Originally posted May 14 2025: They have thus far completely failed to help me get the tax credit I am owed from the electric car they sold me in 2024. They were supposed to tell the IRS of the sale on the day it happened. They didn't. I had to go into the dealership to get them to rectify it before I submitted my taxes. They handed me the paperwork, but I just now found out they STILL did not tell the IRS. So the IRS thinks I didn't really buy a qualified vehicle and is rejecting the credit. They certainly have spent a LOT of money to make their dealership look nice, and it does. But it is a facade. Their customer care is far below par. Here are some other details, none big, but they all exemplify this lack of attention to detail: My car had low tire pressure warnings when I took ownership of it. I had to inflate them to the proper pressure myself. I needed a few days to get the cash to pay in full. They claimed that getting a loan vs the dealership floating me the money was equivalent. It was not. Even though I paid in full a few days later, I still ended up paying almost $100 in interest The rear-view mirror auto-dimmer never worked. I didn't notice until it was too late, so I ended up being responsible for fixing it. I had to follow up to receive the single page bill of sale that was promised as a part of the sales documentation. Then I just got a mobile phone photo of it, not an actual professional looking copy The whole sales process took so long, I had to borrow an employee's power back to prevent my phone from going dead Go to Audi Freemont instead. Much better reviewed dealer. read more

I usually dread visiting dealerships to purchase a vehicle as they're usually really pushy and I find them to be kind of annoying. However, that was not the experience I had at the Stevens Creek Audi location. Nader was super friendly and knowledgeable. He wasn't pushy at all. He also had a lot of funny stories to share during what would have been a mundane process of purchasing our vehicle. He made sure we were 100% happy with our car, answered all the questions we had and more. Rachel from finance was also incredibly friendly. I can't recommend this dealership enough. If you're looking for an Audi, new or used. This is the place to go! read more

One of the worst dealership experience we have had in 50 years of car ownership. Leased a Q8 Sportback Prestige. We asked to see documents we would be asked to sign but they refused. At signing, finance mgr flipped through documents on a computer screen built into his desk. Could hardly read them. Convinced us to get wheel and tire insurance. When we had a claim they refused to cover it. Like the car, will never go back to this dealer read more

Best service ever! I've owned an Audi for the past 15 years and it's all because of their amazing service department! Casey is the absolute best, she's always willing to explain everything. Igor has the best costumer service and always goes beyond what's expected to help. They are an absolute gem!! read more

Zabi (Zabiullah Rahim) made me feel welcome from the minute I walked in. I did not have an appointment and it was a Saturday. I expected to be turned away and instead Zabi paid close attention to my past experience and my future needs for a car. I don't think there was any question that he left unanswered. With every decision, I felt I was never forced or stressed by Zabi and his team mate Aileen to "sign up, buy now" or any such tactics that make buying a car an ordeal. If you have some idea of what you're looking for, have some familiarity with the Audi line up, then I recommend asking for Zabi. He treated me with complete respect and professionalism. I even have to consult Zabi over the phone and his attention to detail is fantastic. I recall a few years ago trying to test drive at Audi San Jose and it was definitely a forgettable experience. No more! I got to know Zabi, Aileen and Rachel - this is a good team to sit down with on a very difficult decision :) Thank you team! read more

I've been a loyal and happy Audi owner for years and never imagined I'd be writing a review like this. Sadly, my experience with Steven's Creek Audi has been a complete nightmare. A couple of years ago, I noticed my black car's paint was severely fading--starting with the hood and spreading to the driver door. The service department directed me to Audi Care in case there was a recall. They threw the issue back to the dealership and told me to resolve it with them. I tried--multiple times--but received no response from the service department or the GM, Joseph Quinonez. It wasn't until my car was at a body shop (after being rear-ended) that I found out it had been repainted (before) I bought it--without disclosure. Another Audi dealership confirmed this type of paint damage is not normal and should've been caught during inspection. Despite having contacted Audi Care about the issue several months before the accident and thankfully have a case number as proof, the GM told Audi Corporate after several weeks of trying to connect with him, that he would not be reaching out to me and attributed the paint issue to the accident (the complete opposite end of the car)! Audi Corporate tried to help but even they couldn't get the dealership to cooperate. I've left voicemails, sent emails--nothing. I'm filing complaints and moving on from Audi after years of loyalty and looking for a different brand to purchase. Buyer beware. read more

Audi Stevens Creek - Car Dealers Near Me - San Jose, California

Their customer service is more like a LACK OF customer service. Poor communication, dismissive and snarky attitude. Like many, this place pushes unnecessary work on your vehicle. When I refused the 'recommended repairs', I was asked if payment was the problem... - no *sshole; it's a $140K car...!? Is this an insult attempt? ... what a Clown! Maybe it was the specific service writer person, but if you engage with them, you will likely have a bitter taste in your mouth afterward. Will definitely NOT return to this STEALERSHIP! May be safe to purchase a vehicle, but find somewhere else to get your services done. read more

Wow! We've been researching and visiting multiple dealerships but gravitated back to Audi Stevens Creek. I reached out online this a.m. letting them know our plan: trade-in our 2012 A4, interested in new A3 and this will be a graduation gift. By close of business day, we walked out with a beauty! Zabih Rahim was excellent! He informed us of a special rate and Costco member rebate that ended today. Rachel in Finance was great. Paperwork became less with their document screen. Overall, the process was smooth and quick (less than 2.5 hours). Thank you Audi Stevens Creek! read more

Audi Stevens Creek - Zabih w/ new car owner! - Car Dealers Near Me - San Jose, California

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I'm thrilled to share my experience with Audi Stevens Creek! I just bought an Audi S5 from there, and it brings back memories of when I got my first car, an Audi A4. Let me tell you about Zabih--he's an absolute rockstar! His expertise was vital in helping me find the perfect car. I wanted a very specific color, and it turned out to be very hard to find. Only one was available in California, and he was able to acquire it and provide me with the best leasing offer. I am thrilled with the car and leasing deal I got. Zabih stands out as the best auto salesperson I've ever met. What I loved the most was that he was patient and never once pressured me into making a decision the moment I stepped into the showroom. He took the time to offer multiple test drives and answered all of my questions without hesitation. If you, like me, detest the feeling of being rushed during the car-buying process, you'll appreciate Zabih's approach! In a world where many salespeople rushes you in buying the car and only talk numbers when you want to buy the car same day. Zabih is refreshingly different--he never once said, "If you want to buy today, then only we can talk numbers." In both of my buying experiences, I scored the best deals at Audi San Jose; honestly, nowhere else in the Bay Area comes close! I can't recommend Zabih enough! If you're looking to buy an Audi, make sure to check out Audi Stevens Creek and ask for him--it's an experience you won't want to miss! read more

Major thank you to Zabih! Zabih was very friendly and we appreciated how direct and clear he was during the purchase process. He made it a breeze and provided amazing customer service. I will recommend going to see Zabih to anyone who needs a car. read more

I own a 2023 Audi A4, which I purchased brand new from a dealership in Burlingame. Since this was my first brand-new car purchase, I decided to get the warranty package for maintenance. When I first bought the car, I noticed a blemish on the bumper, which took forever to get fixed. It was frustrating to deal with such a delay on a brand-new vehicle. Later, I took my car to the San Jose service department for routine maintenance and reported that the door was broken. The service agent assured me that everything had been fixed, so I took the car home, only to find that the door issue hadn't been addressed at all. This meant I had to schedule another appointment, which was a hassle in itself. They had promised me a loaner vehicle, so I made the trip back to the dealership, only to wait an hour before they finally admitted they didn't have one available. After wasting my time waiting around, they told me they would call when a loaner was ready. No one called until I reached out myself, at which point they suddenly had a car available. Once I brought my car in, they inspected my tires and immediately told me I needed to replace all four. However, they failed to check the alignment, which should have been a priority. It felt like they were just pushing me to buy new tires rather than doing a thorough inspection. Frustrated, I decided to get a second opinion from another shop, where I was told not only did I need new tires, but my alignment was way off, which was causing excessive wear on the tires. If the dealership had properly checked my car, they would have caught this issue instead of just trying to upsell me on tires. To address my concerns, I called the dealership and asked to speak to the manager, Leslie. I left a message, but later found out it was never passed along to her. When I followed up, I was told she was in a meeting. Eventually, she returned my call, but I wasn't available, so I left her a message. Since then, I haven't heard anything back, making me feel like my concerns are being completely ignored. The level of customer service at this dealership has been nothing short of disappointing. The lack of communication and accountability is frustrating, especially when dealing with a vehicle that is still under warranty. I expected better treatment from a luxury brand like Audi, but instead, I've had to chase down answers and deal with careless service. It's unacceptable that a customer who purchased a brand-new car and invested in a maintenance package is being treated this way. This experience has made me question whether I would ever purchase another Audi or recommend their service department to anyone. A dealership should prioritize honesty, reliability, and customer satisfaction, but this one has failed in every way. read more

I had an amazing experience buying a car from Audi San Jose. They had a huge selection of cars with many different options and price ranges. The whole experience was smooth without any aggressive sales tactic from Andrew Koustoumbardis who was the sales person that I worked with. He was extremely professional and very helpful. He even setup the car with a huge bow up front so that my son could enjoy the car buying experience. He also help setup the car perfectly for me before I drove it off the lot. I would very strongly recommend Audi San Jose for buying your car. read more

I bought an Audi A4 from these folks back in 2007 and had an amazing experience. We were taken care of by a sales associate and Joe in their financing department. Fast forward to 2024, I returned to buy another car and found out the person who had helped us with financing, who was kind and welcoming, is now the manager. I believe his approach to customers, being kind, caring, not pushy, trickled down to all the people working under him because we once again had a fantastic experience. Our Audi representative was Jane and she was just fantastic. Responsive, accommodating, and easy to work with. What a great experience. I cannot say that for other times I have purchased a car. Check these guys out, you will not be disappointed! read more

We're quite disappointed with your Sales service. We showed up for our appointment today. Not only was the service rep on vacation and did not notify us, the car was sold with no communication which means we wasted a trip. We could have potentially explored other options but not after this experience. read more

We were in the market for the 2025 Audi RSQ8 or SQ8 e-tron and potentially the Audi e-tron GT RS. We went to the Stevens Creek Audi dealership since it's close to our home and were greeted by Zabi. He asked what we were looking for so we gave him the specifics about the two SUVs and also told him that we wanted to test drive them and potentially build our own spec to purchase one. After letting us see the inside of both SUVs we asked to test drive the RSQ8. To our surprise, we were informed that the RSQ8 cannot be test driven unless we are absolutely sure that the specifications on the car they had in the dealership matched our interest. We asked him how he can ask someone to love and buy a car without taking it at least around the parking lot if not on the street. He said his manager will not allow it because it has carbon fiber on the outside. He even awkwardly introduced us to his assistant that he originally mentioned was going to let us test drive the cars we were interested in. We said if we can't test drive it, we wouldn't be making a purchase and that seemed fine to both of them. So we left, feeling fairly embarrassed and belittled by the level of service we just had received. The next day, we went to the Audi dealership in Fremont. We told them what we wanted and if it would be possible to test drive the RSQ8 before we make the final call. Without any hesitation or BS, the Fremont dealership introduced us to their manager and quickly pulled the RSQ8 out of the showroom to take it for a long spin. In addition, they pulled out an e-Tron GT to let us get a feel for (a second, no hassle test drive). After enjoying both we provided a fully loaded spec and put in a deposit for a new RSQ8 order with Fremont dealership for a fully loaded RSQ8. As we thought back to the experience, it's important to note the Stevens Creek Audi dealership lacked knowledge of luxury vehicles, as well as simple sales and customer service skills. They were asking us to make a purchase over $150,000 with blindfolds on. We do not recommend the Stevens Creek Audi dealership to anyone and will definitely refer friends and families to the Audi in Fremont. We were very happy to have given our business to Fremont instead of this place due to their "my way or the highway" attitude. read more

My latest review is for the service center, which is absolutely terrible. For the record, Palo Alto Audi has been our go to for service, and they've been fantastic. Stevens Creek Audi service is complete trash. I realize I'll probably get some sob story about how the dealerships are independent, not truly Audi owned, service / sales are different, etc., but it honestly doesn't matter to me. I think of Audi as a more premium brand, but clearly, there's some mental disconnect at Audi Stevens Creek. Our vehicle tends to burn a little bit of oil over time between servicing. It's very slight, and not even enough to affect emissions. We typically go to Palo Alto Audi to top off our oil, but being close to Stevens Creek, we called to see if we could drop by for an oil top off (which they said yes to). Once we got there, they send someone out to look at the car, questioning if we ever service the vehicle (we service VERY regularly at the dealership). He then mentions they can top it off (mind you, it's maybe half a quart from what Palo Alto told us in the past), but they need to charge us for the quart of oil. First of all, I don't appreciate being accused of not servicing the car. Not everyone is an idiot, and if you're just going to charge me to fill the oil, why even bother asking? They're probably trying to upsell me on some scam of a service I don't need. Second of all, I guess topping off what is probably $2 worth of oil (in actual cost to them) is not worth the customer experience tradeoff. We have a top trim fully loaded model which I'm sure we paid way too much for. It's good to know that we will never buy a car here and that we'll make sure to tell everyone else the same. We've literally had far better service with all other Audi dealerships we've dealt with. Then again, I guess there's so much money in this area, they clearly don't care about a few customers here and there. TAKE YOUR SERVICE NEEDS AND NEW CAR BUSINESS TO ANY OTHER AUDI DEALERSHIP! Trust me when I say it'll be worth the inconvenience of taking your business elsewhere. read more

This place is noisy, there's a high pitch squeal coming from the back and it gave my wife a headache. Their location in Palo Alto is nicer.

I test drove a lovely 2014 Toyota Rav4 Limited today. The vehicle had a roof rack, and when opened the door revealed a cheap lumbar support device still strapped over the nice seats which do include adjustable lumbar support. The steering wheel had a leather cover on it, the kind that slides on over the wheel. Before we drove off I asked if I could remove it, and upon being granted permission, removal left my lap covered in leather fragments from the oem wheel. I reinstalled it as I had never driven one before. The vehicle had an empty fuel tank so I was told to stay on stevens creek Blvd. During the test drive an obvious rattle came from the roof. We hit maybe 30 mph and the sales lady recalled that roof racks tend to make noise. Absolutely insulting, this was not wind noise it was clearly rattling and the vehicle had not even been inspected before being put on the lot. The brakes were very soft so I suspect either worn out pads or I would demand a rotor upgrade. I recalled this to the salesman she handed me off to, suggesting an offer on this car would cause them to wholesale it instead, and the salesman relied with, "ok, let's do that then". He smiled. read more

To say my experience at this dealership was above and beyond would be a massive understatement - it was by far the most professional, thorough, seamless experience I've ever had while buying a vehicle. From my first interaction with Ali over the phone, I knew I was in great hands. Do yourself a favor and just ask for him. His approach was straightforward, with absolutely none of the typical nonsense with pricing and sales tactics at other dealerships. I felt respected and confident in my purchase - which as a female buying a car felt really good. Between Ali in sales, Zack in management and Roy in finance I cannot say enough about their combined patience and professionalism in answering any questions I had and explaining things so I knew I was being fully informed about every aspect of my purchase. Roy is a gem! He made the entire process of signing paperwork so easy and stress free. Listen, I wasn't purchasing the most expensive car on the lot - I bought a pre-owner Q3 - but you'd never know that by the way I was treated. The entire team made me feel important and like my sale (which was so tiny compared to the price of the other cars) was of the utmost importance to them and that speaks volumes about their integrity and character. I had a million questions about operating the vehicle (this is my first Audi!) and Ali answered every single one of them so I felt safe driving off and could focus on being SO EXCITED about my beautiful new car! I know without a doubt I could contact him should anything come up and he would be just as helpful and attentive and that means a lot! A team of absolute professionals. read more

We had a wonderful experience purchasing a Q3 SUV from Audi (Penske) Stevens Creek. I spent an hour the day before on the lot with Nader D who was friendly, knowledgeable, and extremely helpful in choosing a car. We went back the next day to sign the paper work and the care was gassed and washed as promised. He walked us through the car options and help to setup the myAudi car app on our phones. We had a couple questions and Nader had followed up and provided answers. A wonderful experience with a non-pushy sales consultant. Highly recommend Penske dealers and Audi Stevens Creek as a pleasant experience. read more

Audi Stevens Creek - 2022 Audi Q3- Chronos Gray - Car Dealers Near Me - San Jose, California

Diana M was a pleasure to work with, She helped me on a 2025 S5 SB lease and I couldn't be any happier with my lease terms. She's professional, easy to deal with and I highly recommend her if you're in the market for a New Audi. Thanks again Diana! read more

I visited Audi by Stevens Creek, Santa Clara twice and made the purchase at the second time I was there. The salesperson who helped me was Andrew. He was very helpful and knowledgeable with all of my questions. Most of all, he had the great attitude and was completely honest about the pricing. I couldn't be happier with him. However, I did and still have a problem with the promise of $500 rebate from their company. It has been almost a month and I still haven't received the rebate. Other than that, I am so happy with this purchase, not to mention that I was lucky enough to have Andrew to help me. Thank you so much, Andrew! I definitely would recommend all of my family and friends to buy an Audi from you! Two thumbs up! About Us Careers Terms of Use Privacy Policy Licensing CA Privacy Notice read more

Just finished purchasing my 2024 RS5 Competition from Cassandra Crawford. This is my 2nd car purchase from her and she has always came through for me. At first, she gave me an excellent deal with the current RS5's she has on their lot but after test driving the car I had second thoughts about owning a white car. I quickly got into my computer and re-evaluated the stock they had and saw that there was a 2024 RS5 Comp coming from the port and came in an amazing Daytona Gray color. After working up some numbers, Cassandra did not hesitate to reserve the car for me. This sale was very quick and easy with no frills. Also wanted to specially mention, Wayne Wallace over at finance. He was very informative and great person to talk to. Most importantly, he was not pushy with extra warranties/services offered to me. It was also helpful that I already knew what I wanted and didn't want before going into finance. Thank you, Audi Of Stevens Creek for putting me back in the 4rings gang! read more

Audi Stevens Creek - 2024 RS5 Competition Pack - Car Dealers Near Me - San Jose, California

This dealer is competent and they do a good job. However, they are a bit more expensive than other repair shops. The customer experience is good, they move quickly, and explain what they are doing to your car. My only complaint is that some of the employees wear too much perfume, and to many people, including myself, that is very irritating, especially when it gets trapped in your car. Otherwise, a very competent outfit. read more

We recently purchased a used car from San Jose Audi dealership and had the pleasure of working with Andrew in the sales department. this is the first time we buy a used car, from start to finish, Andrew was extremely professional, knowledgeable, and attentive. He took the time to really listen to our needs, ensuring we found the perfect car to fit our requirements and budget. His expertise was evident, as he patiently answered all of our questions and provided valuable insights without any pressure. What stood out the most was how he made the entire experience feel seamless and stress-free. Whether it was explaining the vehicle's features, discussing financial options or addressing the auto inspections questions we had, Andew was always approachable and thorough in his responses. His dedication to excellent customer service was truly impressive! We like the car very much and want to thank Andrew for his hard work and help. We give his service a full 5 stars and would highly recommend Audi San Jose when purchasing a car ! read more

The service provided here is awful. They are robbers and liars. Audi parts are extremely expensive. Please do not buy any Audi vehicle. There would be different kinds of annoying problems. It would be waste of your money and time. read more

Don't bother using technology to buy a car with this dealership. Inquired over the internet about buying a car and was hit with multiple emails and text messages. I asked a simple question regarding price and was told price is determined at time of sale. Say that again? Price is determined at the time of sale? I said thanks, but no thanks and wished them luck. Then I receive a call from Mo. His name must be Mohammed Farhad. Extremely rude and unhelpful to the point where he asks me the question, "What are we trying to accomplish here?" Say that again? I am interested in buying a car, so don't make it difficult for me to give you my money, how about that? Good thing for Mo he is selling such a strong brand because his customer service service skills don't help Audi, or the customer. Mo needs to go. read more

I recently got a Q3 from Andrew and it was a great experience! From our first interaction, he kept it real, wanted to understand my needs for the vehicle and did his absolute best to find me the interior and exterior colors that I was looking for. I never felt like I was being taken advantage of and that's big for me. Roy was also great too!! Highly recommend if you are in search of an Audi. Overall, my experience was a 10/10! read more

I have had to buy many cars and I can honestly say I have never had a better experience than at this dealership! Jane, Winnie, Rachel and Farhad were all incredible! Literally the best customer service I have ever received with zero pressure and nothing but accommodating honesty every step of the way. We have just become an Audi family and we love it! Not to mention that the car is fly AF! :) read more

Audi Stevens Creek - New Q3! - Car Dealers Near Me - San Jose, California

I had a wonderful experience at Audi Stevens Creek. I purchased two Audi vehicles - an Audi Q3 and an Audi Q5 Sportback - from Zabih Rahim and Mohammad Farhad. They were great: very professional, knowledgeable, responsive, and super friendly. They went above and beyond to make the process smooth, stress-free, and enjoyable. I highly recommend asking for Zabih; your purchase will be in good hands. I love buying my cars from here because it feels right. This is the place I will go again for my next Audi. It's a pleasure working with them. read more

Audi Stevens Creek - Car Dealers Near Me - San Jose, California

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