Ordered a car part online and picked it up at the dealership with no issues. Parking was easy, the dealership was clean and organized, and the staff at the parts counter were friendly and helpful. Thank you INFINITI read more

Do NOT work with Phillip Miller. I called to negotiate over the phone and they refused to want to remove the Stargard security system which they add onto every car. $1500 for something that costs under $100. He kept pushing that vehicle thefts are up, spewing fake facts at 30%. The guy doesn't know how to stop yapping. If we don't meet in price, fine, but don't lie to your customers spewing fake facts. Update: they're still refusing to remove the add-ons. $450 for door edge PPF. And $1500 for the Stargard GPS. Go to Nissan Hayward, they're willing to remove the add-ons. Do not work with Raul or Toan. read more

Very disappointing experience -- be extremely careful with the charges I had a very disappointing experience purchasing a vehicle from Capitol Infiniti. My biggest concern was not just the charges themselves, but the lack of transparency and how my concerns were handled afterward. I was charged $579 for a Starguard product that I was told would be free. I did not agree to paying for this product, yet the charge appeared in my paperwork. I also had all four tires replaced even though the vehicle had only about 28,000 miles. I questioned why all four tires needed to be replaced at such low mileage and was concerned about this as well. After the purchase, Samson, the manager who handled my paperwork, called me and asked me to pay an additional $248 DMV tax/fee. This amount was not listed in the paperwork I had received. I was very surprised because I believed the agreed-upon charges were already reflected in the documents. When I spoke with another manager about my concerns, instead of trying to help resolve the situation, he accused me of not reading the paperwork. That response was extremely disappointing. Yes, customers should read what they sign. But I also believe customers should be able to trust what dealership employees tell them. I listened to their explanations, trusted their representations, and believed that the paperwork reflected what we had agreed upon. I should not have to worry about additional charges being requested after the sale. Because I was unable to resolve my concerns satisfactorily with the dealership, I have taken the matter to the appropriate organizations, including DMV Investigations, the California Attorney General, BBB, and Nissan Corporate, to seek clarification and resolution. My advice to anyone considering purchasing from this dealership: read every document carefully, question every fee, and get every verbal promise in writing before signing. Do not rely solely on what a salesperson or manager tells you. I expected transparency, professionalism, and accountability from a dealership. Unfortunately, that was not my experience. read more

Ordered an oil filter online and dropped by the dealership to pick up. Parking was plentiful upon arrival and the dealership seemed pretty quiet with a few people hanging out, perhaps waiting for their cars to be serviced. The loo was clean and the dealership was spotless, although some of the lights were burnt out in front of the loo. My parts were ready for pickup after chatting with the parts employee. They even threw in an oil drain plug gasket too! read more

Infinity Dealership ID average- in a heavily contested area... nothing to brag about. The young lady that calls for hole up is rude and doesn't knows what she is doing... NOW LET'S TALK SALES!!!!! DeSean known as Sean is phenomenal!!! He is honest, respectful, expeditious, getting right to business. He doesn't haggle or play games to make a sale- he is happy to assist you in whatever you need. Speaking of.... He pays attention to the customer needs and engages with all the right questions and he was also working to answer questions even if you don't make the purchase right away... but his service makes you want to purchase!!!! I would do business with Sean again. He came back on his day off just to home up with us which lead to a sale. read more

Been coming to Sergio Lopez for years! Every time I've taken all my vehicles to him, he has been so helpful and very communicative. He is always very professional and friendly. I always recommend Sergio to my family and friends. If you want a great experience, come and see Sergio! read more

As of March 19, 2026 (73 days after payment cleared), we have not received the vehicle title, registration, or license plates. The temporary registration expires April 4, 2026. This issue remains unresolved despite repeated written requests. We purchased a 2021 BMW 430i from Capitol Nissan-Infiniti on January 4, 2026, paying $40,500.80 in full by personal check. We clearly declined financing multiple times. After our check cleared, we thought the transaction was complete. Instead, the next day we received documents showing a loan contract. The paperwork included a Retail Installment Sales Contract with: ~6.84% APR Total payments near $48,000 Assignment to TD Bank We never applied for financing. We were never told a credit application would be submitted. Later, we discovered 14 credit inquiries tied to this transaction. Some have already been removed after dispute, and even a lender confirmed an inquiry was submitted for removal after investigation. When we asked for an explanation, the General Sales Manager stated in writing that running credit and preparing backup finance contracts is "company policy" for cash deals in case a check bounces. This was never disclosed to us. The documents themselves raise further concerns: Dealer signature sections appear incomplete or marked only with "X" Two separate REG 262 forms were executed with no explanation Both appear to lack proper dealer signatures We sent 12 written requests asking for clarification. Only one response was received, and communication was repeatedly pushed toward phone calls instead of written answers. We are still waiting for: Confirmation of when the title transfer was submitted Explanation of what authorization was used to run our credit We are willing to resolve this, but only transparently and in writing. See photos for supporting documentation, including RISC, credit report removals, and dealership communications. read more

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Dropped off my car for an estimate . Took them over a day to get back to me to get a quote. The quote was 200% more than what I got it fixed for and more than the value of the car. I call to get my car back. No answer. No call back. I go to pick it up anyways and the sales guy is there in his office playing games on his phone. It takes another 30 minutes to get my car and they charge me $700 just for the diagnostic!! WTF. And the worst part about it was that they just told me what I already knew. It was in my initial comments when I scheduled the appointment. Never buying an Infiniti again and will never recommend one or this dealership ever. read more

If I could give this dealership zero stars, I would. I'm extremely disappointed and upset by the way I was treated. I had been in contact with them for nearly two months about a car I truly wanted. During that time, I completed the online pre-qualification process and even provided my credit score so I could get a realistic estimate of what my payments would look like. At no point was I clearly told that I would need to put over $10,000 down just to get into that vehicle -- and still have very high monthly payments. Because I believed I was being guided honestly, I went ahead and sold my current car. By the time I arrived at the dealership, it was too late to turn back, and that's when I was hit with the bad news. I felt completely misled. What made things worse was how little effort the dealership seemed willing to make to help. There was another vehicle I liked much more than the one I ended up with, and it was less than $3,000 more expensive. Yet they were unwilling to work with me at all or make any kind of reasonable deal. Instead, I felt pressured into leaving with a car I absolutely do not want, with outrageously high payments. The salesperson I worked with was Phillip, and the overall experience was extremely poor. The original car I wanted had reportedly been sitting on the lot for over 150 days, yet they refused to negotiate on price whatsoever. When I finally saw it in person, it had missing paint and visible curb damage with red paint marks along the lower sides -- clear signs of wear -- and still they would not lower the price. Had I been given honest and transparent information from the beginning, I never would have sold my previous car or put myself in this situation. Instead, I now feel stuck with a vehicle I hate and a payment I regret. The gas wasn't even full like I was told it would be. I had to pay for a binder just to take the car off the lot. I feel like the dealership should've paid for that at least after everything. I couldn't get the insurance I planned to get since I was stuck at the dealership until 11 pm last night. The car didn't get cleaned either. This dealership made it clear that customer satisfaction comes second to profit. I will never return, and I would strongly caution others to be careful before trusting what they are told here. UPDATED REVIEW: My experience with Capitol INFINITI / Capitol Nissan has become one of the worst customer service experiences I have ever had. After the owner publicly responded to my original review asking me to call so they could "resolve" the issue, I called multiple times attempting to speak with management. I was repeatedly told the manager was in meetings and felt ignored. When I finally spoke with the sales manager today, he was extremely rude and unprofessional. He talked over me, raised his voice, and told me he had canceled my contract even though I never asked for it to be canceled. He then stated that because I left a review and was "ungrateful," he went ahead and canceled it. I asked if they would work with me on another vehicle that was only a few thousand dollars more, and he refused. Instead, I was told I would be left without a car and that they would no longer do business with me. He also made comments suggesting I could not afford the maintenance on the Alfa Romeo and claimed oil changes would cost $600. Those statements appeared exaggerated and were said in a way that felt insulting and dismissive. The most disturbing part is that I am the primary buyer on the contract, yet the sales manager later told my boyfriend he would no longer communicate with me and would only deal with him, even though he is only the co-buyer. I was also told he no longer wanted me calling or making complaints. As a woman, being excluded from communication on my own contract while they choose to only speak with my boyfriend felt disrespectful, discriminatory, and sexist. We were also told GAP and warranty products were added so the dealership would not lose profit / pay certain fees, after I had originally been told those products were required for financing approval. Those products added thousands of dollars to the loan. The finance company told me they don't require GAP or extended warranty. This entire experience has involved disrespect, pressure tactics, misinformation, retaliation after an honest review, and refusal to deal fairly with the primary buyer. I will be reporting this matter to the Better Business Bureau, manufacturer corporate offices, and every appropriate agency available. I will also continue sharing my experience on every platform possible so other consumers know how I was treated. Use extreme caution before doing business here. read more

1). Clear information, never a question the right answers were given 2). Friendly approach and no pressure to make an informed decision 3). Great selection of vehicles, SJ Infiniti had everything I needed to make the decision read more

THIS IS A TERRIBLE PLACE TO BUY A CAR. This dealership charged us $1,495 for a "lifetime" Stargard GPS tracking system, which they claimed was already installed during my purchase of a 2021 Q50 Sensory, yet somehow they never even activated the tracker. My car was stolen three weeks ago. When I called the dealership for help, they brushed me off and sent me to Stargard, saying there was nothing they could do on their end. Fine, I understood the explanation about privacy. But when I tried to set up an account on the Stargard website, my VIN came back as "not found." Confused, I called Stargard support directly. That's when I was told the truth, the dealership never activated my tracker. On their end, it showed as "pending." Outrageous, considering I paid nearly $1,500 for it. To make matters worse, I've done all my regular car maintenance with them, oil changes, realignments, and OEM parts installed over the last two years, and I was never once told that the tracker wasn't activated. Since the theft, I've called numerous times, explained the situation over and over, and every single time I'm told, "You'll get a call back." I have received zero calls back. No help, no nothing. I remember clearly being upsold on this tracker by the salesman "Tony," who smiled and promised, "Oh, if your car ever gets stolen, we can help you find it right away." All lies. This was my first time purchasing a car, and I noticed a lot of shady dealings. Even before all this, the salesperson insisted the car was a "Signature" edition. Only to find out it was actually just a Sensory trim, another flat-out lie. At the signing stage, the finance manager looked us straight in the eye and claimed the car had "no damage at all." Later, I discovered there had been repairs done to the unibody. And if that wasn't enough, I was sold a very dirty and filthy car, even though they promised it would be washed after purchase. I ended up having to take it to a third-party detailer out of my own pocket. Buyer Beware. Update: It seems they are taking things in the right direction. Infiniti refunded the money I paid for the Stargard Lifetime, and it would be unfair to leave them at a 1-star review. In good faith, I'll be updating my review to 4 stars. I appreciate that they acknowledged the issue and took responsibility by issuing the refund. I'm satisfied with the resolution and hope they continue improving in this direction. I genuinely wish them well moving forward. read more

Capitol INFINITI - Car Dealers Near Me - San Jose, California

Horrible customer service at this dealership. Sweet and friendly when purchasing a vehicle and afterwards they can care less. Never return phone calls, always hang up it's frustrating trying to get ahold of a manager they're always in a meeting how ironic. Now I know why there have been multiple 1 star reviews from our experience first hand. Save your money and purchase at another dealership. read more

Worst possible service. Everything Ok and I am charged $$$$. But I am also told that I pay by credit card there is 3% 'fees'. Fast forward 2 months my vehicle has broken and the battery which was perfect per them is non functional and I have to call AAA. Worst Infiniti service and I regret buying from them. Would recommend to stay away. No option for rating them negative or zero hence one star. read more

Recommended! Excellent customer service from Ms. Rubi--she was the one who helped us. The cars are in good condition.

recently purchased a QX50 from Infiniti of San Jose, and I couldn't be happier with the experience! Tony Brooks was absolutely amazing -- from the moment I walked in, he made the entire process smooth, stress-free, and enjoyable. He was knowledgeable, attentive, and went above and beyond to make sure I found the perfect vehicle. If you're in the market for a new car, I highly recommend asking for Tony. His professionalism and genuine approach really set him apart. Thank you, Tony, and the whole Infiniti of San Jose team for an outstanding experience! read more

Beware: Overpriced "Package" Service Review: Came in for a simple 30k service on my Infiniti QX60. Left with a huge bill for a "Preferred Tier" package full of unnecessary chemical treatments and extras Infiniti doesn't require. Costs were bundled so they couldn't itemize. When I questioned it, Jorge the service advisor and Karen the manager refused to break it down. Felt misled -- will never return. In addition, they said my front sensor was broken and would cost over $4k to fix. Ha, what a joke. Took it to another shop who informed me that only the bracket needed replacement for less than $1k. This dealership is shady with a Capitol "S". read more

SEAN , SEAN IS WHAT WENT WELL ... IF you want an infiniti,Go see SEAN . He's upfront , honest , if he didn't know , he would ask. He's SUPER friendly , and didnt act like we were bothering him at all . He had other customers at the same time , but you couldn't tell . He's VERY PROFESSIONAL. SHOUT OUT TO HADI, SAMPSON AND AARON( best name in the world) for being super friendly , explaining EVERYTHING, even our ridiculous, repetitive questions, and for being nice . THEY made the whole process smooth and easy . We even left to go get food , and were so happy , we came back .( before we even knew if the approval went through ) . SEAN, Hadi , Samson and Aaron thank you again for the experience. And to SEAN . .NEVER CHANGE , YOU SIR ARE PHENOMENAL AND DOING EVERYTHING RIGHT . read more

It used to be good. I have been taking my 2012 Infiniti to this shop for service since it was new. It was OK before, but now it is awful. In the past 10 days, I did business here three times: an oil change, a 3 hour repair, and a "service engine soon" light. Te experience was very bad. This shop requires two consents from the customer: one for the initial estimate, and a second one for actual work. In all three cases, the second consent was never sent to me. After too much time had passed, I contacted the shop to ask wassup? This was difficult. Phone calls mostly went to voice mail, and my messages were NEVER returned. The last visit was the worst. I absolutely could not make contact with anyone in the service department. I went as far as calling the sales department and begging a salesman to help me. He tried, but still no contact with service department. In this instance, I took an Uber to the shop and took my car back, unrepaired. I still had to pay $314 for diagnostic. I have worse news. I have dealt with the other two Infiniti dealers in the area: Dublin and Stevens Creek. They are just as bad. Obviously, I will never do business with any of these shops again. Therefore, I will never buy another Infiniti. read more

they damaged my car!!! avoid this place- irresponsible techs service advisors do not communicate! they have no integrity auto work & customer service is disgraceful ! better business bureau needs to investigate this place!! read more

Wish there was 0 option BEWARE !!! BEWARE!! Do not give your car for service here or especially Nicholas Mcclintic I would Like to tell our experience We gave our 2016qx60 for service on Dec 19th as there was noise in our car . We went there at 7:30am we wer told we will do diagnosis to find issue and as we wer at 90k miles .He informed us he would complete that service as well So after diagnosis wer told radiator fan and 90k miles service which includes replacing Air filter will be done - charged 3653$ After 8hours we got the car and right after 30mins the engine light started to pop on dashboard we called in and was asked to come on Saturday morning Saturday morning - The car was checked by him did not give paper work he said it looks fine and again after 2hours same concern called in took appointment got Monday the 23rd Monday morning 23rd - The same person mentioned to do diagnosis again and now he mentioned the coolant , brake pad and thermostat needs to be replaced - 2,800$ plus paid for 316$ diagnosis we asked them this issue wasn't even there until they did the work on Thursday and touched engine he denied to take responsibility and paid us back 316$ Today the 27th we took the car to another center - Thermostat , coolant and air filter (which was paid on Thursday ) needs replacement . Basically they lied and never replaced the air filter - charge - 1,018$ So if you want to save ur money and not get cheated please avoid this place as the mistake happened all coz of the bad service . Have proofs for same read more

Tony Brooks by far one of the best sales consultants I've worked with. I love my Q50 and he made it happen for me! Thank you so much read more

Capitol INFINITI - Car Dealers Near Me - San Jose, California

Great experience with Sean. No pressure and friendly. Super approachable and answered every question with a smile.

There's a reason criminals that destroy our communities drive Infinitis. The people here are part of the problem. They approve anyone and everyone on the car loan. This place has no conscience. Sold an ultra high mileage vehicle to an unsuspecting innocent elderly. This vehicle started to leak engine oil a short time later. These people here sleep well at night knowing they made a few bucks off an elderly and many other poor souls. Salesman. Need I say more? All they think about is how to suck every penny outta you till you're dry. The Infiniti brand will perish soon, and dealers like this is one is the very deservedly reason why. read more

Similar to other reviews, I had a terrible experience at Infiniti of San Jose. This dealership is the only one, in my experience, that automatically adds and charges for a Theft Recovery System ($1,495) and Edge Guards ($495), totaling about $2,000. While that amount wouldn't necessarily stop me from buying a car I liked, what did make me walk away was their dishonesty and complete disregard for my time. I received a text from them saying, "If we took them (Theft Recovery System & Edge Guards) off, do we have a deal?" Based on that, we drove an hour with our two young kids to test drive the car. However, when we asked for an updated quote without the extra charges, they claimed there was a "miscommunication" and refused to remove them. It was a classic bait-and-switch. This dealership is clearly more focused on squeezing every dollar out of customers than on providing honest service. I'd rather spend extra money with a dealership that values and operates on honesty and transparency. Save yourself the headache and go somewhere else. I won't be coming back. read more

Appointment 9am, 11/10/2024 Service Advisor: Ryan Fuller Service: Oil change and front/rear brake service I got a quote from Dublin Infiniti for brake service of $535 (pads and resurface). Same price for front and rear break service. If you are a Costco member, there's an extra 15% off for the service. Ryan in Infiniti of San Jose gave me $595 for brake service. He told me, due to different locations and managements, the price is fixed and make sense for $60 more. He asked me to go Infiniti of Dublin. $535 x 2 (front & rear) x 0.85 = $909 Thanks Ryan to save me lots of money. I would highly suggest comparing the cost of service from different dealerships. The worst thing is, Infiniti of San Jose chargers 3% extra for charging on credit card. read more

Capitol INFINITI - I have been with Infiniti of San Jose since 2017. Both Sales and Service departments are going down. - Car Dealers Near Me - San Jose, California

Great service!! Sean listened to exactly what we needed and was looking for!! Highly recommended worked with is thru out the process super happy. Thank you both Sean and Hadi. read more

Capitol INFINITI - Car Dealers Near Me - San Jose, California

Friendly sales team. Desean answered all my questions and was very helpful. I was comfortable with the entire buying process.

My original plan was to buy a Mercedes C300 but decided to stop by across the street at Infiniti first. Had the pleasure of meeting Tony Brooks, who was transparent and cut to the point. Their lease deals are amazing with their pre-added incentive discounts. The process went so well that I decided to get myself a Q50s instead. Thanks Tony! read more

Raul from the first time I met him he was extremely patient, knowledgeable and his follow was amazing. This is my 5th Infiniti and everytime my experience gets better! Highly recommend San Jose Infiniti! read more

Capitol INFINITI - My new QX! Love San Jose Infiniti- their team is top notch! - Car Dealers Near Me - San Jose, California

This is for the most recent service on my Infiniti QX80. I originally purchased my car at the Stevens Creek dealership which since closed and reopened. I always had a fabulous relationship with my service advisor there, but when they closed I started going to the Infiniti on the corner of Tully and E. Capitol. It was fine, but quite inconvenient due to location. I needed my car serviced and thought it was time to change back to Stevens Creek. When I found out that Infiniti moved to the Capitol Auto Mall, I decided to give them one more shot. Thank goodness I did! My service advisor was (and hopefully will always be) Bryan Hather. He was able to not only figure out my car's issues, but make sure they were fixed. I never felt "up sold" and completely trusted him with my car and money. He is the reason I am staying with this company. Not only was he efficient, but interacting with him was enjoyable. Finally I felt seen as a person by a dealership and not just a walking credit card number. If you need a service advisor for your Infiniti, go with Bryan H.- you will not regret it! Also, please note that I believe two different Bryans work there, so go with Bryan Hather. read more

I had an excellent experience with Sean and he was helpful,Customer service was amazing. Would highly recommend Sean if anyone is looking for a new car at Infiniti San jose! read more

Took almost 2 hrs for oil change, went there for oil change promotions, nice staffs. Parts people didn't tell me if u purchase on line and pick up, will be a lot cheaper for small part in the trunk. Good to have an inifini service nearby but that's about it. read more

Top tier service all the way around from Raul who helped me get into my car. Very professional accommodating and took really great care of my mom and I. The finance manager here was knowledgeable and helped me get a lower rate and found the best possible option for me within my price range. If your looking to purchase a new or used car this place will definitely help you to the best of there abilities. read more

Had a great experience car shopping here. Great team of knowledgeable sales professionals especially Desean he is new but has a great future here I can tell! Welcoming personality and very professional. Definitely will tell everyone to come visit him read more

This is a long review, but WELL WORTH THE READ, I PROMISE. My girlfriend purchased a '21 Infiniti QX50 from Infiniti of San Jose yesterday and it was unfortunately a very disappointing experience. We got to the dealership around 4:30 PM and started to check out their selection of certified pre-owned vehicles. By about 5:30 PM, we had a car picked out and by 6:15 PM we had shaken hands on a deal. Now, the first thing that went wrong was when they first showed us the car price. We noticed an extra charge of $1895 for accessories, and so I asked what this was for. It was explained to us that this charge was for Edgegard and Stargard, which is some sort of GPS tracking anti-theft device. I looked back at the website and found the disclosure in tiny print after you open up the features list of the vehicle and hidden in a long paragraph of veh features. I called it for what it was, HIDDEN FEES to pad their deals with extra profit, and asked them to remove it. The answer I got from Adrian, our sales consultant, was that this charge is included on every single new or used car this dealership sells, and that the website clearly states this, and it could not be removed. After a lot of back and forth, it turned out that we could only get the payments within our budget if their extra accessory charge was removed, and so we told them they'd need to remove it or we couldn't buy the car. Now all of a sudden, they were able to remove it no problem. Ok, so we shake hands and wait to go into financing. By the time we get into the financing office, it is about 6:30 PM. Somewhere during this process we are advised that the detailers have gone home already as the dealership closes at 7 PM so we would have to take delivery of the car as is and that unfortunately we will need to come back to have the car detailed. Mind you, this car was sitting on their used lot and was absolutely filthy. We were already in the process of signing paperwork and too committed already to rethink our decision to buy this car so we said fine, and proceeded with the deal, even though we live in San Leandro which is 40 minutes away and would have to make the long drive back to their dealership just to have the car detailed and readied for delivery. Ok, so we finish signing paperwork, and we finally leave the finance office by about 8 PM at which point we take delivery of the vehicle. The delivery consisted of Adrian handed us the key, pointing in the direction of the car, and saying there it is over there, have a good night. So, we walk over to the car we just bought for over $35k of hard earned money, STILL FILTHY, but we look past it and hop into the car. Then we are greated with plastic lining still on the floors and no floor mats. We had to pop the trunk before leaving to find the floor mats and install them ourselves, never mind getting their plastic liner out of there, we just left it, we were too tired. Then we turn the car on and the GAS TANK WAS COMPLETELY EMPTY! We couldn't even make it home without getting gas first and didn't have much of a choice as they'd already locked their doors. I mean, how disappointing of an experience to go buy yourself a nice car and then taking delivery, which is supposed to be the most exciting part, turns out to be such a terrible experience. To be honest, at this point we'd just as well rather return this car to San Jose Infiniti and go buy a different car somewhere else. Except, we can't, because they never offered us the Contract Cancellation Option. The finance manager was in such a rush to get everything done that she handed my girlfriend a tablet and just told her to sign everywhere there was a blank. The CONTRACT CANCELLATION OPTION was NEITHER OFFERED NOR EXPLAINED, and our paperwork reveals this as we did not enter a response as to whether or not we wanted to purchase the contract cancellation option. So, to the management of San Jose Infiniti, CALIFORNIA VEH CODE SECTION 11713.21 states that "A dealer shall not sell a used vehicle, as defined in Section 665 and subject to registration under this code, at retail to an individual for personal, family, or household use without offering the buyer a contract cancellation option agreement that allows the buyer to return the vehicle without cause." Furthermore, I've worked in the automotive industry for 15 years and have never in my life seen a dealership have a customer take delivery of a luxury vehicle in such poor shape. As soon as you saw that a deal was being worked on this car, someone should have made sure that someone was able to stick around to ready it for delivery, the customer shouldn't have to find out in the middle of signing paper work that they are going to have to take delivery of a car that is not actually ready for delivery. Next, while we were in finance, someone could have at least taken it to fill the tank, but all they were worried about was hurrying us out the door so they could go home. We will be writing to corporate. read more

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I am surprised by what a bad experience I had today. I made an appointment and drove 1.5 hours to reach Infiniti of San Jose. Once I arrived, I was made to wait for ~15 minutes, despite the fact that I was the only customer on the lot. Then Tony told me that they don't negotiate prices (apparently they are the only dealership in America that does not negotiate). He stood up and left the room after less than 2 full minutes. I am a very polite person. I need a car, and I was prepared to pay cash (a fair price). But I would never purchase a vehicle after having been treated so rudely. If you're reading this, save yourself the time and frustration--find another dealership. read more

Well I brought my QX60 here for an oil change and I let the service person know I was VERY interested in looking at a new one to possible buy. At no time did he let any salesperson know so that I could test drive it look at one. I went into the sales floor area and looked inside them sat in one and waited for someone to approach me. No one even asked if I need help or had questions. I sat in the sales area while I waited for my vehicle and AGAIN ignored. Sad that talking to one another takes precedence over a possible sale. Keep your car Infiniti. I'll buy a car from a dealership that wants to sell to me. Will not come back for service either. Rather go to oil stop. Service takes FOREVER! read more

Experience at dealership was great. Tony and Phillip had great customer service and the overall experience was good. Definitely worth it and feel satisfied. read more

Unfortunately, my experience with the sales department while purchasing a used luxury BMW was disappointing. I intended to pay in full using a certified check, but they insisted I complete and sign a credit application--even after I explained I wasn't financing the vehicle. They stated they wouldn't call the bank to verify the check and still required the application, which included consent to periodically check my credit. Not wanting an unnecessary credit inquiry, I left and returned two days later after withdrawing a large amount in cash and taking an Uber for over an hour to complete the purchase. While at the dealership, I asked them to charge the battery since it's a plug-in hybrid and I wanted to confirm the system was working properly. They declined, stating it was an "as-is" sale. During the visit, I also noticed the vehicle was missing a charging cable and floor mats--both basic accessories I would expect with a car at this price point. When I asked about them, I was told the vehicle came that way and that nothing would be provided. I understand they may have acquired the car from an auction in that condition, but as a large dealership, they're better positioned to absorb that risk. As a consumer purchasing from what's considered a premium dealership, I don't think it's unreasonable to expect essential accessories--or at the very least, to be informed upfront if they're missing. It's frustrating to have to personally check for such basic items during the buying process. read more

This is the place...after shopping around for a vehicle for my daughter I landed here. I was quite impressed by the salesperson Sean. I had numerous questions and he was not only patient but knowledgeable. There was no pressure to buy and I felt like my business was valued throughout the entire process. I would definitely recommend to anyone looking to purchase a vehicle! read more