This review doesn't come as a consumer who has purchased a policy from AUL, but from a person who calls in claims from a repair shop. I've found over the years and many dozens of phone calls making claims and thousands of dollars claimed that they have been responsive and very easy to work with. Even when a claim is not covered they've documented the call so the insured can call in for answers. Whether or not they get answers? That I don't know. Reading the reviews it does make me sad that most people seem to want to beat AUL up when most times it's the "dealer" or contract seller that is in error by overpromising and/or even lying about what is covered. That makes AUL and people like me who calls in the claim the bad guy when your furry is not directed at the correct target. If you're thinking about purchasing a contract make sure to do YOUR due diligence in coverage and make sure YOU understand what it is you are purchasing just like any other insurance policy or big ticket item you are purchasing. read more

Stay away from this absolute garbage company that will find any reason not to pay a repair. Literally thousands of dollars spent for this warranty that expires in October. I've tried to use it once for a tire pressure sensor and they have the most ridiculous reason to deny the claim, because it's considered excluded under the cell phone and electronic equipment. While it's not specifically listed but because it transmits wirelessly they lump it in there without being transparent about the items covered. They said they don't have to list it out typical scam artist behavior I hope they go bankrupt read more

Air Conditioner on my 2021 Highlander. Worst claim adjustable ever. This company would not cover dropping the rear axel to get to the hose, said it was not necessary to do this. Said he use to be a Toyota Technician. Very doubtful. What a scam this place is. Zero rating. read more

I purchased a contract with them for thousands of dollars. Pieces of my engine that were covered by the contract broke and they refused to pay because they were broken by another part that was not covered. Now, I've wasted thousands more dollars on repairs, a rental car (which they also do not cover, by the way), and the extended amount of time on the repairs because the contractor had to send an inspector to see the parts. Guess who got charged for that extra time. These scumbags are deceptive, abusive, and underhanded villains at best. Do not ever trust them.​ read more

I paid over $3300.00 for a warranty on my 2019 Nissan Frontier. When the fuel pump went out on November 1,2024 & there is NO part available worldwide as Nissan discontinued to manufacture, AUL took advantage and refused to pay the claim. Although, there were other alternatives, AUL denied the claim and indicated they would only pay if I used a brand new fuel pump from Nissan. They knew that was available and would not be available. I tried to comprise with a used pump and they declined to compromise. I've had to get Attorney General involved, attorneys and they are still refusing. I attempted to cancel the warranty and get a refund for the portion not used, and they refused to refund anything. Basically, this company wants your money and will not be there for you when needed. If a dealership offers this warranty company, decline it. read more

You guys still havent gave me my damn money back from a rental and it's been 6 months you guys are absolute ass I will blow up your phones till I get my damn money back read more

As a repair facility I will never accept a claim contract form AUL again. They ordered and had a transmission delivered to my shop in Ukiah, Ca. but did not cover the shipping cost. I made no money on the purchase of the transmission and was unaware of an outstanding freight bill from FedEx. Now I've been turned into collections. AUL has always been an unethical company based on my own experiences. Don't purchase they're useless contracts. I urge eveyone to contact the CA. Insurance commissioners office. I've contacted them before years ago and got AUL suspended and fined. Greg's Transmission and Auto Repair read more

AUL WARRANTY COMPANY is a complete fraud. I bought a used truck with 110,000 miles and purchased the warranty for $3,000. The salesman told me it was bumper to bumper for 100,000 miles. I've had numerous issues with this truck including transmission went out, exhaust camshaft went out, starter, electrical switches quit working, and now I'm having trouble with even getting the car to turn over. Every time I take it to the shop, they have denied my claim. I've spent $7,000 in repairs on the truck. The warranty company has paid zero. Just the transmission alone was $6,900. For a remanufactured transmission. The warranty company paid nothing. Again. What a complete scam and waste of money. You're an idiot if you purchase any warranted from this company. Complete sham. read more

When I purchased my vehicle it came with an "AUL Lifetime Powertrain Warranty". I also purchased the "AUL Wrap" warranty that adds to the "Lifetime Powertrain Warranty" to ensure total coverage of my vehicle. I was told it covered any powertrain faults outside of abuse. On 16SEPT2024 my vehicle overheated and I immediately pulled over. The shop it went to advised a new engine was needed. At first, AUL (warranty company) denied my claim outright stating the warranty does not cover overheating. It is towards the end of their contract, Section 8, Line F, part b. It states "overheating, regardless of the cause of overheating...". The warranty is sold as "AUL Lifetime Powertrain Warranty" which covers "Engine Group, Turbo/Supercharger Group, Transmission, Transaxle & Transfer Case Group (4x4/AWD), Drive Axle Group (Front & Rear), Hybrid/Electric Vehicle Group, Seals and Gaskets". This is listed under the Powertrain. My vehicle had that coverage plus the upgraded "Wrap" overage. After a few phone calls/emails, I was able to get them to agree to repairing the vehicle up to the head gasket. My service advisor informed me a new engine was needed but AUL still denied. The head was sent to the machine shop to be tested and it failed. AUL vehemently refused to cover the head and would only honor up to the head gasket. I ended up paying over $1,900.00 out of pocket to have a new head purchased and installed. I also paid for the oil change that was necessary because of a flush that AUL refused to pay for as well. read more

I would like to take this opportunity to let you know how a business named AUL Extended Warranty Company, does business by ripping consumers off. I am hoping you can help me, or at least point me in the right direction. In October 2021 I purchased a used 2017 Chrysler Pacifica from Dodge Jeep Ram on Naglee Road, Tracy, Ca. At the time of purchase, the dealership talked us into buying an extended Powertrain Lifetime warranty and service contract from AUL Corp. By May the vehicle started having issues with hard/rough shifting. We took the car in and the dealership did a transmission software update. This helped for a few months, but then the car started again with the transmission rough/hard shifting. Some of the times, the car felt like it was rear ended. That is how hard the car was shifting into gears. My wife and two kids were in the vehicle and that spooked them a bit. This is a major safety concern! One morning in Feb 2023, I started up the car and it began to shake, and I could hear swishing sounds near the passenger side. Right away the engine light turned on. We took the car to the dealership, and they found an error code "P0305 Cyl 5 Misfire" No codes regarding a hot engine, or overheating engine were found. They also found the coolant bottle low and found coolant in Cyl 5. They concluded that the right cyl head was warped. After further investigation the engine block was cracked or warped and advised us that the car needed a new engine. The dealership service team contacted AUL and Protective Asset and described their findings. AUL immediately denied our claim over the phone, without any inspection of the vehicle. We complained further and AUL finally sent over and inspector. And of course, after the inspection AUL denied the claim, saying that it was caused by us driving the vehicle while it was overheating. This is false!! We never drove the car while it was overheating. There were no indications of a hot overheating engine. No error code for a hot engine. No engine light indication an overheating engine. The only time I saw the engine light turned on was that morning in Feb 2023. We asked Aul for a copy of the inspection report and they denied us a copy of the report. Why would they deny a report of the inspection? Are they hiding something? Was this inspection performed by a certified mechanic/technician? Are these inspectors contracted out or are they employed by AUL. So many questions have been unanswered, and we are stuck with a $13,000 estimate for a new engine. This is ridiculous and unfair. How do these types of businesses get away with theft? AUL Corp and Protective Asset do not honor their end of the deal. In my opinion, they are fraud and a scam. Buyers beware of these warranty companies, they take your money and run!!!!! I wanted to leave a 0 star review, but had to leave at least 1 star to be able to post the review of this dishonest AUL Corp company !!!! read more

If I could give a 0 star rating I would. What a waste of money. I pay $100 a month for them to tell me that they are not going to cover a repair on a cv axle because it is "just leaking", not broken yet. You want me to wait until the car is undrivable? SCAM, SCAM, SCAM read more

Got a 2015 jeep grand Cherokee, Aul paid out about $15000 on repair. The $30 a day for rental is BS. When I pay $1200 of my money for a rental and they only trying to get me $150. I needed spark plugs they wouldnt replace them for me so I pay out of pocket for that another $1200 bucks. Aul is BS I'm thinking bout canceling this shit. Anyone no another exte warranty that is a lot better than Aul. read more

Horrible company. Does not cover repairs. Do not buy a warranty from this company. It will be a waste of your money. Customer service is rude and they read from a script for every question you ask them. They keep repeating the same line over and over. They will not connect you to someone higher up. read more

Horrible horrible horrible My claim was denied stating lack of lubrications. I have receipts to show car maintenance, no one called and ask. No one called to say anything, I was told they don't call their paying customers it's the mechanic's responsibility. If that ain't some bull crap. Run from this so-called company. read more

The only car warranty Company that I have ever come across that does not cover fuel injectors. It is a basic item that is covered by everyone. Even if you look it up online it says it's covered in general companies, but they do not cover it. Buyer be ware check everything else on the list. read more

The number 1 "escape clause" for all of these after market warranties? The word RUST. Any mention of rust on any part, even if covered, and all bets are off! This is how they are allowed to deny coverage. 150k mi " unlimited"? Good luck keeping any rust off a car with that many miles! Check the fine print! read more

My 2015 Honda Civic's transmission suddenly went out on my way to work. The car was towed to Vacaville Honda who advised that I needed a new transmission. Honda contacted AUL requesting approval for replacement. Aul advised that they needed to send out a claims adjuster that would take several days. After reading all the negative reviews about AUL, these were the longest days ever. I almost expected push back from AUL, but I was pleasantly surprised! AUL covered a remanufactured Honda transmission. James at Vacaville Honda was outstanding and had car ready within two days after warranty approval. Thank you AUL!!!! read more

24000 mile warranty actually only appears to be 23000 since you have to put 1000 miles on vehicle for coverage to be effective. I admit it was in small print on contract I didn't see and the dealer didn't point out. if you are purchasing used and if something happens before you drive 1000 miles be forewarned. I am now out $2200+ dollars. read more

Biggest waste of money they don't cover anything Don't buy warranty from theses motherfuckers read more

completely a scam bought truck 6 months ago and they said my truck had lift kit and denied claim I requested someone come out and look at vehicle . after proving them wrong they then said my truck has exhaust mod which I bought vehicle exactly how it is they denied my transmission clam for exhaust I'm a military vet served 8 years as a diesel mechanic (91bravo) and exhaust has nothing to do with transmission . I will be seeking legal help on this matter read more

After it takes an average of 30-55mins to get somebody in the phone. I purchased the top plan. After a month (250 miles) I had an issue with my truck. Took it to a ford dealership. declined the claim. 3 reasons why. 1- too close to purchase date 2- not enough miles. 3- previous problem. Contract states effectiv on purchase date and good on the miles. No pryer issues. then they said dealership was blacklisted and that's why. I took it to a new dealership and after a month now. they said no and that dealership said no pRyder issue. This company just banks on no claims and declines all others. worst company. Don't use them. plenty of other companies read more

Worthless scum of a company my vehicle was misdiagnosed I have paper work providing the fact and the company refuses repairs or let me speak with any management and refused towing to a shop it's disgusting that thay lie and cheat people read more

WARNING! ALERT! Failure to Pay Claim! I purchased an AUL Powertrain Plus Warranty and my trucks air conditioner needed repair during the warranty period of said contract. The repairs needed were new compressor, a/c kit, o ring, labor etc. totaling $1707.83. Several calls were made by the Ford Dealership Service Writer and myself to the AUL customer claims service to initiate a claim for the repair. In my opinion, it appeared from the beginning these people were out to screw me. They placed me on eternal hold, stating give me a minute while I check with my supervisor story (which seemed like hours) and we're uncooperative to the ninth degree! In fact, the last ignorant rep I dealt with even chuckled loudly and seemed to enjoy giving me the news that they weren't going to pay. Therefore, I just wrote the dealer I bought the truck from requesting to cancel my worthless AUL contract for a full refund. Further, in my opinion, it appears so many of these warranty companies use bad faith practices to beat us out of our money, especially looking at the poor reviews they have received! read more

I bought an Estate warranty for a used Ford F-150. When I needed to replace the ecoboost turbos, they covered less than half the estimated cost. Apparently they cover the part only, not the rest of the system that makes the turbo work. Also, they don't replace parts with OEM manufactured items. They have their own parts supplier. If you want OEM parts, you have to pay out of pocket. Be careful before buying this product. Read the fine print, then read it again. Then buy something else. read more

I purchased their extended warranty on a 2 year old vehicle that was bought at a dealership. The SUV had a recall issue. I returned the SUV to a dealership. The recall part and labor not covered under the recall due to the mileage exceeding 60,000 miles. My extended AUL warranty covered parts and limited labor. The use a national average for labor costs. I live in CA. As a result I had to come out of pocket for labor costs which will always be the case given the reimbursement matrix. If you live in a state that charges above the national average, this is an expensive inconvenient insurance. Additionally, their customer service is very hard to reach. The phone system keeps you in a cue, then sends you to voicemail. I don't normally leave reviews, but I think it's important to stress publicly, this is not a good insurance policy to subscribe to. read more

Absolute trash. Weasel out of every dime they think they can even if it is obvious costs of a repair. Shady tactics on the phone with both repair shops and customers. BUYER BEWARE DO NOT BUY AN AUL WARRANTY! You are better off rolling the dice with no warranty than relying on these people. I was hung up on before speaking with a rep. Hung up on after a dispute and asking for a supervisor. Told I couldn't speak to a supervisor because "we are busy" this was after a 15 minute hold for them to get me a supervisor. Now I'm holding my breath waiting for a call back that will never happen. Bunch of cowards. I'll tell everyone who will listen how terrible this warranty company is. read more

I bought a car from an owner who had additional bumper to bumper insurance with this company. We called this company and made the renewal of the insurance and transfer into my name and sent all the necessary documents they requested to the company agent, adding a check for $50 for the transfer. We received a notification letter confirming that the transfer was successful. But after 8 months I received a letter with a notification that the transaction was canceled. Then I contacted the owner of the car and then with the company and got confirmed from them that everything was fine. But the company still rejected the contract, and the money that i Paid $50 was returned to me after 2 months and only after I wrote a letter to them. read more

Completely left me high and dry when my GMC terrain had a total engine failure, PCV was clogged causing rear main seal failure and then timing chain failure, they justified it with "the PCV is an emission component therefore all other damage is not covered by warranty" why did I pay 2k at purchase for this useless warranty. read more

I have to say, I have been nothing but impressed with AUL. Back story - owned a 2007 Jeep Wrangler, did not have an extended warranty for service and the engine blew - no coverage and bye bye Jeep. Bought a 2012 replacement WITH AUL Estate Package (fool me once!). Have had two claims, both related to front suspension and both covered 100%! Representatives are pleasant, helpful and the plan is GREAT! Only gripe is the long wait times while holding, 30 minutes, 25 minutes and 16 minutes, but understanding it's a pandemic and they are all working remotely, so thankful for them, and thankful at least the call was answered and the repairs paid for! Thanks AUL! ** Special shout out to Lenisa Navaro (sp?) who was a great help and calming voice on a holiday weekend! Happy Fourth! read more

A special thank you to Bruce in AUL Claims, for helping me with a challenging claim. Bruce was professional, efficient and friendly. As someone who has been a Toyota Service Advisor for over 20 years, I have delt with countless Extended Warranty Companies, and the entire AUL staff has been one of the very best I've worked with. Simo V. read more

IM TELLING YOU GUYS NOW DO NOT I REPEAT DO NOT GET THIS EXTENDED WARRANTY. I spoke to a women otp that told me I could not get my engine worked on because I was behind on a oil change which was a fib, now their telling me I've reach my limit of them putting money into my car. never again! But you try to appeal it, it's in the contract. read more

AUL - Insurance Near Me - Napa, California

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If zero stars was an option, that's what it would be. BUYER BEWARE, peace of mind is all they will provide, if you actually need them that's a different story. I bought a used truck, this truck was 16 years old and had 77K miles on it but because it was a "Specialty" (Daytona SRT Ram 1500) sales financial guy said it qualified. So I bought the "Reserve" full meal deal coverage! 9 Months later the automatic transmission fails on the freeway, AUL is quick to answer says yes it's covered and I even had roadside assistance and towing and they quickly made the tow to AAMCO happen. At this point I was super happy with AUL! 2 WEEKS after AAMCO got my truck they call me and say AUL denied the claim due to Modified Parts. With the exception of the air filter all of which are FACTORY mods for the Daytona, that being said I read through my AUL policy paper work and this is what it says for "Not Covered" (verbatim) "*section 8, part C...Any Mechanical Breakdown or failure that occurs to or results from non-standard (any component not installed by the original manufacturer) and goes on to list other high performance parts. The key takeaway here is Occurs to or results from. They never even opened the transmission or removed the pan, I ask you, how could you possibly know what caused the failure without that being done? So they simply assume since I have a fancy new air cleaner and Factory Mod header pipes that this is what caused an internal failure of my automatic transmission?! So, since they won't return my calls, this is my new plan. I will get the repairs done at my own expense, I will then have the repair facility ship my bad transmission to a Dodge Service center where I will pay them to tear it down and determine what caused it to fail. If it wasn't any Modified piece of equipment that caused it, then my attorney will file claim under the Magnuson-Moss Warranty Act and we will go from there. I will also video document this process and update this posting with a link to view. I already have video of the automated answering hanging up on me after 40 minutes on hold and the voicemails (unanswered) that I have left. read more

Do NOT purchase an extended warranty with AUL!!!!! We purchased it with our vehicle, which we've now taken to a couple of different auto mechanics, both of which have said needs am engine replacement. AUL has tried to get out of their end of the deal by not replacing it for whatever excuses they can make. I know that's their company's model, to try to make as much money as possible by screwing regular people, but at some point they're just becoming evil. Do NOT give them your money! Do NOT trust what they say. Do NOT hope that they have any human decency. They do not. read more

I just purchased a vehicle less than 45 days ago from a dealership that does business with westlake financial and secure one or/and A.U.L. corp for the warranty. the starter went bad, the turbo went out, engine light on, car stuttering and etcc i have not drove the vehicle for approximately two weeks now its parked. Called AUL they cant find the warranty, said westlake has to send it over, called westlake they said they have all warranty information needed to assist with the car repair call AUL back again... nothing...ok they playing games, fraud, negligence and breach of contract. So i filed suit today in Essex County Superior Court in New Jersey. I do paralegal work, i spoke to an attorney a few days ago he is hype about a class action lawsuit when i informed him of allllll the dissatisfied customers on here. To file have class certification there has to be between 3-5 (5 Preferably) potential plaintiffs. anyone possibly interested may text me at 234-417-7585. im not playing with these people. read more

Still no phone call and still a horrible company. I had terrible customer service and they lied about the findings to deny the claim. Still pursuing legal actions. Buyer beware please never ever use this company. read more

Still waiting for a reason why my claim was denied Scott. I'd appreciate your assistance. VIN: J72790 read more

I purchased a 2011 Cadillac CTS from an off brand dealership in Davis, CA. Upon purchasing this used vehicle, I also purchased an extended warranty form AUL Corp. on April 16, 2021. Fast forward to May 3, 2021 and I took the car to the dealership in Chico, CA to have the new fob that I purchased from Cadillac ($209.00) married to the car because the one that came with the car was on it's last legs. In the meantime, the check engine light came on - so since I was there they ran the diagnostics on the car, and it had two valve leaks and when they looked at this, they discovered all the motor mounts were broken. Needless to say, at this point, I'm panicking - they called AUL to see about what was covered on the extended warranty - and AUL said they wouldn't cover any of it because the contract was too new. There is no beginning date listed on the contract that I signed - so, since the sale went through and it was financed - all bases covered - correct. Wrong. Now I'm stuck for a $2500 repair bill. Not a happy camper. read more

I purchased my BMW from a dealer who sold me one of AUL's contracts. So far, I have had absolutely no issues with them. They are responsive and take notes on every call that is made from both you and your repair shop. I had an issue with a local dealer and they were quick to accommodate me and work things out to my favor. I have no regrets on purchasing my extended warranty and look forward to working with them in the future. Would highly recommend. read more

They denied my claims and refuse to answer questions. I purchased a used car and the estate coverage contract in mid November. Since then my car is burning through oil. 6 quarts in 1000 miles. Took it to my dealership which sent me to Audi because they weren't equipped to perform an oil consumption test and detected no visible leaks. At this time service agent informed me that I'd just pay the $100 deductible and swing back through when the oil light comes back on or after 750 miles. Took the car to the Audi service which informed me the pcv valve is aftermarket and must be an original one to perform the test. Due to it not being a failing part, (and he informed me the pcv valve could be responsible for the excessive oil consumption) they denied coverage. I went back and forth with no resolution from my dealer or aul. The pcv valve is $355 It's been 5 days now and after getting the run around from all involved, aul has also denied to cover the oil consumption test. Which I'm now informed is $160 to start and $160 to inspect after the miles/oil light come on. I've asked for invoices and pricing the entire time while being assured that it would all sort itself when they file claims. I was told I would possibly have to cover the pcv valve myself, so I attempted to communicate with the dealership to come to a fair resolution (split the part? Whatever they would agree to. None of that was even an option and they're denying any wrong doing.) So a "$100" diagnostic is now $675 to me out of pocket and no one is taking responsibility. I was sold this policy by the finance representative at the dealership. I was told every single thing was covered. My dealership is saying aul isn't cooperating. My sales rep has admitted to knowing nothing about the policies. Their service manager can't give me answers. I also asked if someone could confirm that the pcv valve would not affect coverage when it is complete and we find out where the car is losing oil. Everyone at my dealership has said it's in their interest to deny claims and that's 'how these things work.' I called aul which said there were notes of an upcoming tests but that they didn't approve any service on my car. Upon asking if that affects future repairs i did not get any answers either. Today I asked again why neither service was covered and I was given yet another reason, the pcv valve apparently isn't covered because it's emissions related and I wasn't given a real answer about the oil consumption test. Everyone I've spoken to at the dealership is telling me that aul isn't cooperating and they just can't do anything about it. I paid $4200 for my policy and am pretty sure they will find any way to wiggle out of being responsible for claims. read more

By far the worst car warranty company all time. The turbo went out in my Subaru Wrx and took more than a month to be completed. The adjuster was horrible, took 3 weeks just for him to fly down to MT to look at the vehicle. Than behind my back told the dealership to install a used aftermarket turbo that didn't even fit the car to begin with and Took a week to get. He than approved for the dealership to get the STOCK turbo I wanted to begin with. The cherry on top while all that was going on, he called the little shop I had gotten all my oil changes done at and threatened to shut down his little shop because he still wrote all receipts in pen and was saying we forged all the receipts, just ridiculous. No matter how much a person spends on a good warranty it'll never be worth the headache dealing with this Company. TRASH!!! read more