1. Aura Head Spa

    1. Aura Head Spa

    0

    Montclair, NJ

    Aura Head Spa

    3.5 (28 reviews)
    Closed 10:00 am - 7:00 pm

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    Outside
    Maria V.

    Came here for a signature head span with a friend who was in from out of town and wanted to try a scalp service . This was 75'mins for $200. They examine your scalp before and after and show you what your scalp looks like. The service is nice to experience and very relaxing. This service includes them drying your hair for the most part but no blow out or styling. You can stay to finish up and use their products and hair dryer . Personally i think it is pricey and not something I would do all the time but again if you have the money then it's nice to experience. My scalp felt great after. Parking lot is behind

    Blow dry bar
    Amanda S.

    Somewhat relaxing experience, I got the 50 minute spa treatment. The specialist did a great job but I feel that it was not worth the money. I would give a try again in the future but the scalp massage didn't leave me feeling refreshed as I thought I would based on their advertisements.

    Nicole F.

    Jocelyn was amazing! She was attentive and I was completely relaxed. She checked in on pressure and water temperature. I opted for the basic treatment and it was well worth it. I appreciated the explanation of what to expect prior. I loved having a locker to put my things, the robe and tote offered, and the availability of products and blow dryers to use post treatment. It's very clean and welcoming. The only downside is the only privacy is a curtain between the tables. It wasn't a deal breaker or a huge issue since I was there with a group and you're obviously not exposed or anything, but I did read others found it disruptive for their experience and I can see how it could be problematic. I would recommend if you're looking for a once in a while splurge on self care. :)

    Interior
    Jill C.

    Finally made it to the always booked Aura Head Spa. I was on the waitlist and able to get in for their classic 50 minute experience. I had a 10 a.m appointment and arrived at 9:45 a.m. They weren't open yet so I waited outside. Here's a outline of the experienced: Overall Concept is great but staff here needs more training. For spas, customers shouldn't wait outside. That being said, there's no waiting area. This is a small place. They didn't have any info on what to expect. Negatives No private rooms. Curtains divide the 2 areas. That's fine but the woman in the next space talked loudly for the first 15 minutes. I was tempted to ask for a refund. I couldn't relax, she was that loud. They need to post signs telling people to not speak. If you have concerns, perhaps put in email or speak quietly, don't converse with the person giving you your experience. The person giving me my experience got water in my ear. The experience was under 50 minutes so I didn't feel I got what I paid for. Positives Once the woman next to me stopped talking, it was relaxing. The neck massage was fantastic, almost better than the shampooing part. You can blow dry your hair. (Not style it but you can leave with dry hair.) I didn't feel rushed when blowing out my hair. I'd say this place has promise and the concept is great but the kinks and lack of training didn't warrant the price tag.

    Right after I finished

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    1 year ago

    Service is really good. My favorite place in montclair. I feel refreshed and relaxed every time I've been here.

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    Review Highlights - Aura Head Spa

    I put on their robe, put my belongings in a locker, and headed downstairs for my 50 minute classic head spa with an added curl relief service.

    Mentioned in 2 reviews

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    Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

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