Incompetent and complete lack of integrity. Their tech came to my home three times to work on an…read moreappliance. It was never repaired. In the process the tech broke a part on the appliance and left it laying there. They said I needed a new compressor for $2,000. After researching the part I found that it cost $500. The office manager said they would make it right and when I called she wouldn't talk to me and said I had to talk to the tech. He immediately started yelling at me. Zero accountability and zero product knowledge. It's easy to see why there are so many 1-start reviews. These people are horrible.

After encountering a problem with my gas range, I called Herrera's. Eric arrived on schedule and…read morepromptly diagnosed the problem. When the part arrived, he returned and installed it. No muss, no fuss. I would highly recommend them.

I could not be more happy with the service provided by this company. They came out and repaired a…read moreleak in my Whirpool washer and replaced a thermostat in my Whirpool dryer. The tech (Jonny P) was very friendly, very professional, and provided exceptional service. He pointed out what was going to be repaired, and what the results were afterward. The price for the repair was extremely reasonable, as well. There was no trying to upsell me anything at all. He was also very thorough and made a recommendation for a plumber to come out to fix the corroded pipe behind my washing machine. He didn't have to do that. He could have done what was specific to his work and nothing else. Scheduling was also a breeze. I was kept up-to-date at all times on the progress of the tech. When I originally called, the person on the phone was extremely polite and professional and worked hard to accommodate my schedule. I am beyond pleased with this company and will be happy to recommend them to anyone who asks.

I got a fridge - after the last one didn't work. What I noticed was a consistent cooling issue. The…read morefront of the fridge would read over 40° (even all night). The fridge was set to a cool 33°, yet I'd have 40°+ variations in multiple places. I checked using an infrared thermometer, a meat probe, and a manual one. Eric the tech came from the install place, said it was "probably" working and left. When it still wasn't consistently cold, warranty kicked in and Best Service was sent out. This was probably the worst service experience ever. The guy ran a five-minute diagnostic and blamed everything on "two" items near the back vent. Let's be real - the egg carton covered maybe 1 blade of 1 of 3 vents. The stemless wine glass (my temp probe) was curved and together they blocked maybe 5-7% of total vent volume. The guy wouldn't confirm temperature fluctuations (no thermometer?) and refused to use my infrared one ("surface temp variation"). He rejected ANY alternative checks or diagnosis. His "blocked vents" finding was ridiculous. Does KitchenAid expect nothing near vents? Does anyone actually not use their top shelf? When I asked how to verify it's working or check the fan or coils, Eric's curt reply: "I work for the manufacturer. This is the process: I run diagnostic, I see this. I'll tell the manufacturer and relay any instructions." That was a lie - he just blamed vents and never followed up. Eric wasn't a technician. My 15-year-old could run his "diagnosis" and check a paper that says "blame anything near vents." He showed no knowledge of how fridges work or how to properly verify issues. He couldn't explain why minimal blockage would cause such inconsistent readings (or tools so I can do readings that are accurate). When I asked what thermometers I should use, he wouldn't tell me. I got gaslit by a process. Later, an appliance manager said he's only seen vent blockage matter when something blocks 90% of airflow, not my tiny 5-7%. When Eric refused any further checks, I said "We are DONE here" and walked away. He complained to the store that I "all but threw him out" - the camera in my living room can prove otherwise. I've never had a service person so focused on protecting the manufacturer while ignoring reality and gaslighting the customer. If I was measuring wrong, he could have shown me how to do it properly instead of dismissing what I was seeing. The issues continue. I got two new digital thermometers, but still can't put milk in the fridge without an ice pad under it.

Serhii was prompt , polite and knowledgeable. He took his time and carefully ran a deep diagnosis…read moreof my 2018 Samsung fridge which was making loud noises and was not cooling properly. The fee was reasonable and he had to order 2 new parts which he will install in a few days. I had it serviced 2x by A DIFFERENT COMPANY, paid over $500 and they had fixed it only temporarily, so I called the Appliance Team. Excellent diagnosis and work. Thank you so much.

Serhii from The Appliance Team saved our 10 year old Cafe dual fuel range from the junkyard! The…read morecontrol board had blown and of course GE had stopped making them. Serhii was able to find one from another state and fixed my range. Very happy to have it back. The part itself was pretty pricey because the person with the part knew he had a rare commodity and could charge double. That said, the service fee charged by The Appliance Team was quite reasonable and we are pleased to not have to purchase a new range, which would be 5 times the cost of the repair- at a minimum.

Best Pro had quick availability, including ordering and installing a part on the same day! Tech was…read morerespectful and efficient.

Unbelievable. They said they would charge an $85 fee to come assess and that would go toward the…read morerepair. The guy was here for under 3 minutes - how could he actually even know what the issue was. Got his $85 then sent me an assessment for the repair which was a quote of $400!! He repeated more times than minutes he was here "you can accept or deny the estimate" seemingly already anticipating he was going to overcharge. All I need is the switch assembly for my Microwave. A brand new microwave is $400. Total scam. Do not go with them.

My daughter's LG refrigerator started making a terrible grinding noise. After calling a different…read morecompany, she was told by phone that it was a known warranty issue and to call LG for service. She asked me to do that for her since she was working and taking care of 2 sick kids. LG referred me to Lee's Appliance Repair, and we couldn't be more grateful. They are so responsive and helpful. Erin, who answers the phone and makes appointments, was a pleasure to work with. She ordered the part and set us up. When the technician looked at the fridge he quickly realized it was a different issue. They worked with LG, got the part and rescheduled quickly. Alex came out with the new part, wore a mask and shoe covers, and had the fridge fixed in no time He was friendly and efficient and made sure the area was cleaned up before he left. They call and send texts confirming everything so we never had to guess on timing. They fix all appliances - not just refrigerators, and I will definitely call them again. I can't say enough about how much we appreciate and highly recommend this excellent company.

Not friendly! Rude. Paid $260 for that not to be the problem. I don't recommend.read more

Ryan was great. He is professional, knowledgeable, and punctual. Helped us with our dishwasher and…read morestove.

This company is a scam BEWARE! I had an appointment earlier this week and Ryan came in talking…read moreabout how his work car transmission went out but was able to make it. Then diagnoses my issue for my dryer and indicates he has the part but it was in his other work car but claimed he will call Patty to reschedule for him to come back and he will repair it within 10-15 minutes. Now so conveniently I did not receive a call back and now my warranty company says it is not able to be replaced by diagnosis from A&P yet they were sure it would have been replaced quickly. This company took my money and lied to receive more. Don't Trust them they are working with the warranty company to take hard working people's money.

Anthony and team were friendly, professional, and helped clean up the mess another contractor my…read morehome warranty company initially sent out for a claim.

Showed up late, then never returned to fix the appliance, delaying me getting any help. Awful don't…read morewaste your time, have someone come out who will actually work and keep appointments

They came out the same day I sent the request through Yelp, assessed the problem with my dryer and…read moregot it fixed that night!

That they are more careful when moving appliances to get to the repair so they don't damage floors…read more I won't be using them again.