avoid this place like the plague. I had a tow appointment scheduled for 5pm and the first driver arrived at 1:30pm... not sure why but he was nice about it and left. the second driver arrived at 4:42, and I advised that no one was there yet as the appointment was set for 5-6pm window. he gave me extreme attitude like a child about how it was basically my fault for not being there, something about a break he was going on soon? threatened that if I wasn't there now then I'd have to wait until 7 and hung up. I called dispatch at auto car and he seemed understanding and nice, he said he'd get someone out in 20. I waited over an hour and called aaa, they looked into and saw that both tickets were closed, so I had basically been sitting outside waiting for nothing. literally run from this place, or find a horse to tow your car. read more

Huge shoutout to Corey who came for a AAA battery jump start request. It was for my dad's old car and it was completely dead. We couldn't even pop the trunk! But Corey was super patient and figured it out. He was friendly, efficient, and super knowledgable. He also gave me some tips and pointers on maintaining the old vehicle. Highly recommend this company and whatever management is doing, y'all are doing it right! TIL, if you drive a 90s Mercedes and your battery is completely dead. Passenger side has access to the power cables to get a jump! read more

Auto Car - Couldn't access the trunk, so we had to open the floor on the passenger seat to get power. - Auto Repair Near Me - San Gabriel, California

My car stopped on the side of the freeway way and my daughter and I were stranded! I called AAA and within the time frame they told me (35 min) & In horrible traffic, Adrian came to our rescue and carefully loaded my car to be toed. He was polite and I was so relieved to be safely off the freeway. He drove us to our dealership, perfectly unloaded and parked my car, then showed me where to leave my key and paperwork (since it was after hours for my dealership) I'm so thankful for Adriane and how reliable and professional he was!! It people like him that in a bad situation, can make it so much harder better! read more

Auto Car - Auto Repair Near Me - San Gabriel, California

Was doing laundry and finished and my car could not start. Waited quite a while but I feel thankful that I'm not stranded. A young technician named Sarkas arrived and he was a lifesaver. Gave my car a jump with a friendly demeanor even though he seemed tired from a long night. I really respect technicians and tow truck drivers...you guys are amazing!! Thank you!! read more

AAA battery service provider. With AAA card charged me 288 dollars to change my battery. - AAA Pays them to come out - Charged 2 or 3 times market value on battery - Charged 60 dollars to install. Literally took 5 minutes. - Why pay AAA membership when they are "robbing" on service fees and equipment. They are crooks and pray on a captive audience to steel from them. Shame on them - More shame on AAA. Class action lawsuit needs to be brought against them. read more

Called AAA service and got contacted by Auto Car. The handyman David D. helps me inspect my tire and find out the issue of deflation. He found a nail stuck on the flat side of the tire and suggested me to America's tire for zero dollar cost repair. He tried to inflate the tire so that I can drive, but it turned out that the tire can't hold any air and was slowly leaving. For safety concern, he help changing to a spare so the car can last longer for driving distance, but local only (No freeway! Especially warn by him.... ) thank you for the help and advice. read more

My car was towed to Auto Car under false claim that it was abandoned which was not the case, due my husband passing. We weren't able to move it for less than 742hours due to dealing with the lost it self. I called Auto Car and talked to an Angel Joselyn she was so understanding and was able to make it easier and smooth to take care of my getting my car back. I have never experienced this much kindness and help. Please don't hesitate to come here... this was my first time meeting them and I felt a big brick off my shoulders. Thank you guys!! read more

My vehicle was towed from AAA to Auto Car because of alternator broken on Sunday afternoon , then on Monday morning the technician named "Hector" called and explained everything to me very clear , also I tole him because I need to work next day so please try have my vehicle ready today , in the afternoon around 2p.m he called me ready for pick up . I have really good impression about the services and understanding my issued , this is my first time for my vehicle repair and yeah ; highly recommended this facility , thank you Hector for your prompt services !! 5 stars as I promised ! read more

While I'd never suggest purposely getting into accidents, we've had the pleasure of getting my husband's Hyundai Santa Fe fixed by Raffi's shop twice in the last two years and the experiences have continued to be stellar. In 2021, a Doordash delivery driver took out the front passenger fender/tire when my husband's car was parked on the street outside our house and then again recently in 2022 when we hit a deer in southern Oregon. We didn't hesitate to call Raffi again, in fact, I texted him while we were still in OR, in transit, letting him know we had more work for him. I hate car repairs but Raffi makes the whole experience actually pleasant. You won't regret working with his team. read more

I called specifically asking for a wheel lift tow truck for my car because the address I was at couldn't fit any other ones. The girl on the phone said yes and I thought everything was going to be fine until the wrong tow truck showed up. I would have been fine with a simple call back explaining that they couldn't do it. But no, when the driver himself called them to confirm, they had the nerve to lie about it, saying I never requested one. read more

Jesus M serviced my battery today through AAA. I asked him to check my charging system too. Only the battery was bad. What a relief! Now, I have a new battery for at least three years. Thank you, Jesus. You're the best!! read more

I got a flat during rush hour at an inconvenient location on the 605 and Auto Car called me shortly after I reached out to AAA. They told me they would be there in 30 min, and Jeremy arrived in 20! He was efficient, safe, and polite. It can be frustrating to deal with a flat, but from the phone call to arriving at the tire shop, the experience was stress-free and smooth. Thank you for your exceptional support! read more

Found this little gem via AAA and Yelp, in a sea of auto shops located in SG. I'm very particular about where to take my car to (Arnt we all?), but this shop earned my trust and network business. My car overheated one night, and Alex came to tow her at 11 pm. He is super helpful, respectful, and gentle. FIVE STARS for Alex. The mechanic at the shop was honest. He explained to me what could go wrong and was meticulous in treating the engine with care. Above all, he inspired CONFIDENCE and TRUST, two qualities necessary for a major car job. Not only will I be returning to Auto Car, I am also making recommendations to my network circle. Good Job Auto Car Team! read more

My car wouldn't start and I needed a jump. Called AAA and they sent them over. They arrived in a timely manner and got me on my way.

Yno/Zulu and Corey were awesome. I locked my keys inside my trunk and they made sure I got them regardless of the challenge! As a woman, it can be scary to ask for assistance at night, but they made my experience comfortable and positive. Im super grateful for their assistance and will 1000% recommend them to anybody who finds themselves in a sticky situation. read more

This review is for Kelvin only, as I did not go to the shop for service, he came to me for a tow. Luckily, through AAA services, I was sent this angel from above to see if my car needed a jump start versus a tow. He arrived promptly, with a smile that could make anyone who is stranded feel at peace. His humor lightened my mood and the next thing you know he has expertly rolled my little sentimental CRV out of my parking spot and it was ready to go. He did offer to take me to their own garage and I was tempted as he was so nice. But I simply can't be unfaithful to my small town mechanic, so off we went to my place of preference. The truck ride over was a hoot, we were both laughing, sharing stories about dead batteries, towing and the similarities to jump starting someone's heart.... these are conversations you have when someone is a towing expert and the other is a nurse. The real challenge was for him to back my CRV into the absolute most narrow space in So. Cal. I was so impressed, I had to hop out to take a video of his expertise. I was sad that my dad's car had to be towed through the streets of Pasadena, but Kelvin did it with such care and concern, along with some giggles, that in the end, it was my fortune. To the owner of Auto Car, you have a gem of an employee. I hope you treat him well. read more

Auto Car - Getting ready to move! - Auto Repair Near Me - San Gabriel, California

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I got stranded in Monrovia for 5 hours back and forth with AAA because I need someone to bring me a 2 gallons of gas to get me back home, I've been a long time customer with AAA for over 18 years, and I never had any problem until tonight. They sent the first driver from Auto Car, his name is Mark. Mark came at 8:30 PM; he told me the only thing he could do was give me a tow to the nearest gas station so I could pay for my own gas there. I told him that he was supposed to have a gas tank and give me 2 gallons, because that's what I paid for my AAA service, he said he didn't have any fuel on his truck, he also said he didn't want to pay out of his pocket for 2 gallons, wow so he didn't come prepared, so I told him if he couldn't help me, then I will call someone else, he won't be bothered anymore. So he left, and I called AAA, which they told me, Mark confirmed he already given me 2 gallons of gas in which he never done, so AAA would rather calling me a liar than sending me another driver. I had to request the service at least 4 more times, it's already passed mid night, that Arturo called and told me he would be on his way with my 2 gallons of gas. At least until 1:30 AM, he finally came and helped me. He told me he was the person in charge for the night crew, and if Mark didn't do his job, I should have reported him. Obviously if I lied about getting free gas, I wouldn't be sitting in my car for over 5 hours and not be able to drive, so not only Mark lied about his task, he didn't do his job either. After reading all the reviews, I realized I wasn't the only one having issues with the drivers of this company, because the next day someone from Auto Car gave me a call and asking me about my experience and that Mark has been "retrained" Alright, what's done is done. read more

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November helped with my car battery issue and was very sweet and helpful he helped me right away he knew I was rushing to work so he did his best to get me up and running quickly. read more

We were satisfied of the tow from AAA. assign them to do. But until the lady called me to follow up the customer service is failed . First of all when I picked up the phone and she was laughing and talking to someone I think that's her coworker and I have a hard time to understand her (because she was laughing and whisper to someone near her ) and then when I ask her are you calling from the AAA or you calling from third party she changed her tone and being really rude. read more

AAA sent a tow truck driver who looked and acted like he was straight out of jail. He arrived and was already agitated. We explained that the tire is completely shredded and could not be driven. It was parked in the carport. All this info was provided to AAA. The driver immediately told us that we need to drive the SUV out into the street or he couldn't help us. So reluctantly we drive and shredded what was left of the tire and damaged the rim. Finally after scraping the rim about 30 yards into the street, I explained to the driver that we were concerned about damaging the car more. He then said "it was there policy blah blah blah." He said that he can call someone else to tow our car and I told him that it's already in the street like he asked. The driver then said "do you want me to service your car or what?" I responded by saying please give me a minute. The driver the. Packed his stuff drove off laughing and taking pictures of us... while saying "good luck with you car". REALLY?! If you value your safety ..DO NOT GO WITH THEM". Here's a pic of the rude driver as he is simultaneously threatening me to stop recording and pulling the ramp away from our car as he drove away laughing and snapping pictures of us. From the sounds of another yelp review... they had almost the same experience from the flatbed driver. read more

Auto Car - Very rude, with a bad attitude. - Auto Repair Near Me - San Gabriel, California

Terrible experience with this tow company. I did not have a good experience. Lots of excuses why they can't do a tow. Another tow company came and did the tow easy. read more

This AAA tow provider is the worst and doesn't even deserve one star. From other reviews I'm seeing here I'm not alone with my opinion. Also, how is it that a tow company can claim their SOOO busy but yet can send a flatbed tow a few minutes after they send a snatch and drag tow. Why AAA is keeping them is beyond my comprehension. DO NOT USE ANY OF THEIR SERVICES! Note: This company also likes to try and intimidate those that give bad reviews. This will be reported to Yelp and the BBB. read more

Backstory: I had the misfortune of getting involved in a collision where the front right corner of my car was smashed in. I could barely move it to the other side of the road. When I had my car taken into auto car, Raffi assured to me that my car will come back to me in the best condition possible. These guys sure don't mess around. Great customer service, a reasonable wait time for my car to be fixed, and my baby was back on the road in no time. Couldn't recommend enough. read more

Auto Car - Car was smashed in the right side, needed suspension work. Autocar was able to restore it to its former glory. - Auto Repair Near Me - San Gabriel, California

Before and after of the best repair work I've ever seen. Great service here! Make sure you ask for Raffi. He will take care of your auto repair needs. 10/10 Recommend read more

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Started off Easter Sunday with 2 flats after the unfortunate encounter of a HUGE pothole on 210 - along with 50 other cars. Thanks Caltrans! Auto Car came within 30 min and towed to Van Nuys to the only tire shop open with 2 of the tires I needed. Jeremy was amazing - super helpful, friendly,and efficient. Highly recommended read more

Big shout out to Elias, left my car at home and came back from a mini trip only to find out my car hesitated when starting. Didn't think anything of it till I got back from the market and tried to fire it back up, it completely died on me. My old battery is a AAA battery that lasted 6 years, I jumped my car with my NOCO charger and moved it so I wouldn't block traffic. It was raining pretty hard so I called AAA battery service and Elias came really quick and got the job done. read more

I was referred to this place by co worker and I'm so glad that I followed through. I had a bad dent in my fender and paint was scratched up. Not only could I not tell that there was ever a dent in my fender or that it was disconnected from my bumper but the paint job was excellent as well. I couldn't tell that they only painted in that one location because everything blended so well. I will definitely refer family and friends to this business. Thank you Raffi!! read more

Auto Car - Car repaired - Auto Repair Near Me - San Gabriel, California

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My car was towed here in November because it was in a really bad accident. Raffi the owner of the company and mechanic working on my vehicle really upheld his part and did a fantastic job with repairing my car. He was very transparent and always kept me updated on the status of the repairs. -Austin read more

I needed a tow back to my place after locking my keys in my trunk. My tow truck operator arrived in about 20 minutes, which was awesome considering the estimated time was about an hour! A friend of my gave me a ride back home and the tow truck arrived with my car safely shortly after! The tow truck operator even parked my car on the curb perfectly! I am glad he came to the rescue! read more

Big thank you to Corey , he brought his smarts and great personality with him to make sure that he was able to help me in a big time of need !! A+ Grade Worker read more

2nd UPDATE - After waiting for AAA on the phone for over one hour, I finally gave up and suddenly AAA texted me and I responded with needing help immediately as it was getting very late and Auto Car has not responded. I called AAA again to seek for help and at about the same time as I was talking to AAA after someone finally picked up the phone, a driver from Auto Car called while I put AAA on hold fearing AAA would not pickup later. The driver sounded pleasant which was a pleasant surprise and said he would be at my location in 10 minutes. He actually showed up before 10 minutes and drove the Toyota Tundra company logo'd truck onto my driveway and parked in front of my garage. I explained to him how the destructive battery test performed 4 days ago essentially damaged my battery and that the test result Indicated that the battery needed to be replaced. He reviewed the work order history and the purchase order history and proceeded to telling me that he will replace the battery. I asked him whether there will be any charges and he indicated no charge as this was under the 3 year no cost replacement warranty. After 3 hours of agony which would have been 6 if I didn't call several times to both AAA and Auto Car, the fasteners are still missing and Auto Car has not responded to my complaint except the response below that came in lightening fast about how I need to learn to read. Again I am leaving the review at one star because of the entire experience and the fact that I'm still missing the fasteners that the other driver neglected to install back on my car. 1st UPDATE - Wow, Auto Car already responded, very impressive. Wish Auto can respond in real life helping stranded people as quickly as they respond to YELP! ORIGINAL POST - Do not trust this AAA approved outfit as they are dishonest and does not even know to install engine cover back correctly and leaving a 85 year-old lady stranded and scared to drive her car. She is also a 43 year AAA member. AAA dispatched Auto Car and driver recommended to replace her car battery back in 2020 and battery died twice including 4 days ago. During that visit, AAA dispatched Auto Auto Car and driver performed battery test and the printed test result clearly showed battery not in good shape as it states, "Consider replacing the battery before it is exposed to temperature extremes." The driver insisted that there is nothing wrong with the battery and jumped the battery, started the car and left. 4 days later, the battery died, can't start car, no interior light, can't open trunk, no headlight, nothing. The driver who jumped the car didn't even replace the fasteners that anchors down the plastic covers of her car leaving the covers completely lose. Called AAA again, waited about 15 min to get hold of a real person, and they are dispatching Auto Car again. Explained to AAA rep, and she only asked to call Auto Car and no other response. Called Auto Car, the rep only said to call her supervisor on Monday regarding the poor service 4 days ago and offered no sympathy and even laughed during the conversation. Not sure what was so funny about not having the fasteners installed and leaving the covers completely lose. Auto Car said due to the extremely high workloads, they won't be here for at least 2 hours. Calling AAA again as the AAA website says it will be 4 hour wait from now, bait and switch, very unprofessional and not trust worthy outfit, still on hold with AAA for over 1 hour and not picking up... will update this review...just called agin and now the ETA is 2 hours from now and the owner responded already extended my wait time, talk about coincidence. And yes my English is challenged so please don't discriminate against a Chinese. I know how to read and if the battery is good why is my battery dead again in 4 days? Again it says consider replacing the battery...maybe the responder needs to take some customer service training, a good one. read more

Auto Car - "Consider replacing the battery..." just above the bottom of the pic - Auto Repair Near Me - San Gabriel, California

Very unreliable and bad communication. Driver gave ETA of 30 mins. After waiting 2 hours, called again and driver said 10 mins. Waited 20 mins then called back. Asked if they were going to come and was then put on hold for an extended time before hanging up. read more

I am very grateful to Ramon of Auto Car Towing for going above and beyond his duties when accessing my vehicle due to the keys being trapped in the trunk. Ramon not only did a diligent, reliable and quick job of opening my vehicle, but even drove me to my residence and then back to the site of my car. I can only provide the highest rating and recommendation for his excellent, positive and cheerful service! Peter read more

I had a flat tire on the freeway late at night with my youngest daughter. it was the scariest thing in the world. I have been a AAA member for over 35 years. I have never seen anyone change a tire as fast as this girl her name was Adriana. I heard her call someone to park behind her to help maybe block for her I am not sure but after waiting she just began to do her magic. please if you are her boss recognize this young lady and her talent. Thanks Adriana you're amazing. read more

Great customer service and professional with any car-related problems with affordable prices. Hector and Romel made a great team together! ;)) thank you guys for saving my life! read more

Brought my 2018 Scatpack in with quite a bit of damage to the front left fender and suspension. They did an excellent job at fixing it and keeping me updated with every step they were making on the car. They did a great job getting factory parts and even saved me some money with getting slightly used parts. Color matched the new pieces perfectly. I recommend them to anyone they'll make sure you're back on the road safety and not cutting any corners! read more

David responded to my home. He was quick and did an outstanding job. I was very impressed with how much he helped me.

Oh My mother of...what the flip...I almost wrecked my whip! I got into a car accident about a month ago. My boyfriend came to my rescue to call AAA. The Triple A. guy who showed up (I forgot his name) was so nice and friendly, he mentioned that he worked for Auto Car that not only services Triple A request but also does auto body collision repair. I drilled him with questions since my "dream car" is like a fifth member to our family, I wanted to be sure they were able to repair German cars. He eased my fears and towed my car directly to Auto Car. My car came out Better than new! Raffi Ofvaldo, and Vartan? Eek!!! I hope I got their names right, I apologize if I didn't...thank you so much from the bottom of my heart and soul for fixing our 3rd baby! read more

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I had an accident on a Friday night tow truck driver Mike (Great guy!! So nice and friendly!) responded to the call. Overwhelmed with the situation he recommended having it towed to their shop. I'm so glad I took him up on his recommendation!!! Working with Joselyn the supervisor was very pleasant and she was very helpful. She kept me up to date with the entire process. And the work / repair done to my car was excellent. I highly recommend this place. If know anyone that needs body work I will send them their way!!!!! read more

I stupidly scratched my car at the Starbucks drive thru which has an awkward tight corner. I was so annoyed and reached out to see if they could fix. Within a day it was back to its former glory and I am totally amazed with the work. Highly recommended! read more

Auto Car - This is the after. Amazing! - Auto Repair Near Me - San Gabriel, California

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