I read the reviews before picking and coming here and that's what brought me to Dan's Auto Body. I…read morewas rear-ended by clearly a negligent driver who was busy texting instead of keeping her attention on the road. My rear bumper itself was not damaged but the paint was peeling off and the bottom plastic-like part had a big crack in it. I dropped it off with Dan at Dan's Auto Body shop in Mokena off 191st. Because the bumper wasn't damaged he was able to keep it but repaint it. I literally just need to say wow! It looks like brand new. He did an excellent job repainting it. I was in awe. He also, installed the new black molded plastic piece at the bottom. His work is exceptional and also affordable. I was being charge 5x as much. Every place (3 in all) that I went to all claimed I had to have a new bumper and there was nothing wrong with my bumper at all. When Dan looked at my car and under the bumper he said we don't have to replace it, it is in good shape. I can just repaint it. His turn around time was not super long like other places were going to be too. If someone is looking for excellent work with a reliable and honest owner! If you need to have body work done then stop by and hire Dan's Auto Body to do the job! You will be happy you did!

My fiancé need his bumper repaired and Dan did the job quickly and it was cost efficient. I had a…read moresmall dent on my door so I dropped it off to him and the next day it was repaired and like brand new! Excellent quality work and extremely reasonably priced

We brought our vehicle in for a control arm repair and alignment and agreed on a total price…read more During the process, there was a serious lack of communication and professionalism. At one point, our vehicle was taken off-site without our knowledge or permission and was in the owner's possession for approximately four hours. (Since 3:22pm) During that time, it was driven to another town and made multiple stops, including his second business (a spa), his home, and other locations. We were never informed that our vehicle would be leaving the shop at all. We understand short test drives are normal, but extended off-site use like this without communication is not appropriate. Using a customer's vehicle in this way also raises liability concerns and is not something we were comfortable with. We only became aware of this because we were receiving alerts from the vehicle's tracking. After attempting to call and getting no answer, we became concerned and drove out to locate the car ourselves.(7pm) When we arrived, we found the owner at his other business (a spa), where he had clearly been for some time, while our vehicle remained there off-site. We had to confront him there in person. During that conversation, we were told the alignment was not finished and still needed to be "fine-tuned," and that he planned to take the vehicle to his home later that night to work on it in his "nicer garage" and have it ready by morning. None of this had been communicated beforehand. We then had him return the vehicle to his shop in Elwood and followed him back. Once we arrived, he stated the vehicle was "driving good" and finished, directly contradicting what we had just been told minutes earlier.(8pm) Morning We asked for documentation or a printout of the alignment (standard practice), but none was provided. After picking up the vehicle, it was clear something was not right. The steering wheel was off-center (tilted to the right while driving straight), and when centered, the car pulled to the left. There was also noticeable vibration, and the lane assist system struggled to keep the vehicle centered something that did not occur prior to the repair. When we raised concerns, we were told that getting the vehicle aligned elsewhere would be a waste of money and that this is how he aligns vehicles. This was not accurate for a newer vehicle like ours. We took the vehicle to another shop for inspection. They confirmed the alignment was off and had to readjust the components that were worked on, as well as perform a proper 4-wheel alignment to correct the issue. We also noticed fresh oil residue on the front of the vehicle and on the plastic after pickup, despite no work being requested involving the engine. This was never mentioned to us and very concerning. It was also concerning that the vehicle was driven a significant distance while the alignment was known to be incomplete, which can cause additional wear and safety issues. Modern vehicles, especially newer models like ours, require a precise 4-wheel alignment using proper equipment. These systems are tied to steering sensors and driver-assist features and cannot be accurately "fine-tuned" by feel alone. If the proper equipment was not available, that should have been communicated. We would have had no issue taking the vehicle elsewhere or having it sent to a proper alignment shop. We were willing to pay for the repair itself and ultimately reached a reduced agreement, but the lack of communication, inconsistent explanations, and incomplete alignment left us without confidence in the work. We dropped the vehicle off on March 16 and did not recover it until March 20. Had it inspected by an alignment shop on March 21. This was a very disappointing experience. We had hoped to support a local small business and continue bringing our vehicles here, but unfortunately this situation did not build that level of trust. I would strongly recommend clear communication, proper documentation, and using appropriate equipment especially when working on newer vehicles.

Traveling north on Rt. 53, my low tire icon lit up on my dash. I pulled into a repair shop and…read moreasked for help. The auto shop was busy and a man named Sam took care of me immediately. Being 92 years old, I received excellent service and was very thankful. Sam did a great job. Larry

The customer service representatives were very kind and helpful. They did a wonderful job with the…read morecar and kept everything very clean. They even had a towing service that made life easier. Repairs were quick and they kept you updated on text.

To be fair, the work they did seems solid…read more My tesla was rear ended in August of 2022. They billed just over 21,000 for the repair. They were well compensated by the persons insurance that hit me. DanRich Carstar customer service is the worst I've ever dealt with in any business I ever patronized. My car was dropped late August. This repair shop was chosen because they boasted that they were a preferred Tesla repair facility, which I was told meant they would have priority access to parts. Tesla does have an issue with parts, from my research. My car was finally put into structural repair on Nov 3. They have an app to update their progress and I was given weekly updates. I was told that my car would be ready for pick up on December 23. I was specifically told that any delays in pick up would be communicated by a phone call. My area was forecasted for a winter storm on December 22. I called to confirm pickup on December 20 & 21 and 22. No return call was given. I showed up to pick up my car on the 23; the facility was closed. They had a sign on the door. They did not return my calls or message. They did not change their voice message to alert anyone of the closure. I called the following week, assuming that missing a few days because of the storm, my car would be ready the following week. They did not send me a message until January 6, saying at that point my car was entering reassembly. They updated my pickup date to January 12. I picked up my car after hours on the 12th. When I got in the car, I noticed that the steering wheel leather was peeled off. I left the car and returned the next day. After a wait, I was addressed by Rich, of DanRich. He had no explanation of why my wheel had the leather peeled off. After a brief discussion, I was assured that a new wheel would be ordered and installed at the facility expense. I called the following week, as I was told it would take a week to receive the steering wheel. I followed up with Jordyn at customer service on January 19 and was assured I would hear back by the 20th. I gave her to the 27th to call me back, they never did. I was given excuses of how they didn't hear back from anyone at Tesla, that the issues in getting parts was far out of their control and that the peeling on the steering wheel was probably from my oily hands. It's a shame that a business such as this does everything in their power to not take responsibility for the easiest thing they can control....how their customer sees them. All they needed to do was tell the truth, instead they lied, sidestepped responsibility and pointed fingers at anyone and everyone. I won't use them again, and If this review can help one person to choose any other repair facility, then it accomplished its goal. Not that it matters if they can bill 20K to every car they bring in.

This is truly a family business. They've done work for me a couple of times now and it's always…read morebeen good. Recommended!

Thankful for this place, leave your anxiety at home when servicing here. Conveniently located.read more

I know it's long but please read don't want this happening to anyone else!!!!!!!…read more Here is my experience with final touch collision I was recommended to them don't get me wrong they have good work but from my experience I wouldn't recommend anyone to go to them I dropped my car off March 12th, 2024 and got a rental the same day the young lady who damaged my car her insurance was paying to get my car fixed and paying for the rental 2 weeks goes by and I decided to call to see were there any updates which was April 5th @ 10:39am and I was told that it was more damage found and it's hard finding parts he called American family the same day and let them know it was more damaged to my car fast forward April 12th American family reached due to me being at work they left a voicemail and stating that they have been trying to get contact with the collision shop about the finding of the additional damage no supplemental was sent and no answer they was unable to extend my rental beyond April 5th because they needed that information they were trying their best to avoid me getting charged for the rental and they were calling me because they couldn't get in contact with the collision shop on April 12th I've called multiple times no answer I had someone to call and finally got a answer and I explained to them what was going on my response was they just spoke to American family not too long ago on April 15th I've called final touch collision I even sent out a text to his personal number left voicemails as well no contact at this point it's April 16th enterprise general manager is calling me telling me to bring the car back I explained to home what was going on I can't get in contact with the shop April 16th come I decided to go to the collision shop around 12:30pm I made it there and his daughter was outside sitting down enjoying the nice weather she began to help me I saw her dad he look in bad shape he had a bruise on his back and a knee brace on I explained to his daughter while he was standing their in pain what was going on and to call American family in front and let them know you'll be sending the supplement over she told them she would send it within 3 hours I told her to send me a confirmation and call me to let me know you sent it no update by 5:06pm I called before they closed and she didn't do what she said she was going to do the 17th came the general manager from enterprise went by the collision shop and he said the owner didn't look in good shape he told me to come back Thursday .... Thursday came and the general manager from enterprise went by just to see that they were closed and still not answering the phone ! I was highly upset and fighting to not give the rental back and not pay out of pocket for it that same day April 18th I found the owner fb page so I tried calling from there and even send a message I also found a few family members with his last name and let them know that I couldn't get in contact with him and my car is at his shop tell him to give me a call with my number April 19th came and I still tried calling no answer so I left work at 10:30am got to the collision shop at 11:04am just to see the gates closed again the guy that opens and closes the gates was there I spoken to him and even explained to him what was going on he even tried calling from his phone no answer so I told him that I was going to file a police report which I did !!! Made it back to work at 1pm at 1:36pm enterprise called me and I immediately said he's not at the shop he responded yes he is and he sent the supplement over you're all good Wednesday April 24th at 5:47pm American Family called and stated that a supplement was sent over but they more documentation and they couldn't get in contact with the collision shop once again now it April 25th I called final touch collision it took many phone calls to get in touch with him however he answered and explained what the last insurance had told me he said he would get it taken care of so I waited a hour no longer because it shouldn't take that long so I called my adjuster to see if the additional documentation was sent over and she stated no so I called final touch collision back and told them it's no way American family is calling me because they can't get in contact with you and it no way enterprise should be calling as well because you're not doing your job on your end he told me to be nice to him I told him not I'm done being nice and he proceeds to ask me did I reach out to his family I stated yes I did because I couldn't get in contact with you he hung up the phone on me !!!! April 26th I personally sent a police officer to the collision shop to tell him to pull my car out so I can get it towed out of there and take it somewhere else the new collision shop wanted pictures of what the car look like at the moment before taking it I called and asked can the pictures be sent he told me no he's not doing it which was fine at that point because I no longer wanted any services

I had a last minute service where I needed to get my side mirror replaced. The owner told me to…read morecome in and replaced it without a problem. Very fast and professional service. I would definitely recommend.

Thank you to everyone at CDE collision in Tinley Park. I…read morereferred my neighbor to them based on my past experience there. They met my neighbor's expectations ( which is what it's all about) car looks great. If you need quality repairs from people you can trust CDE is a great choice.

Vissers Auto Body Repair is no longer there. I've been a Customer for 25 years. They were absorbed…read moreby a CDE Collision Center Franchisee. Yesterday I was told to bring my Car in for repairs today [Thursday~12/21/23]. ALLSTATE arranged a loaner. When we arrived from Manhattan (Will County, IL) the Bldg was empty. I called the number to VISSER'S and was told it is a different Company and now located on Harlem Ave. I was told that I could not leave my Car there for repairs; come back after two (2) Months. Why didn't Emily tell me that a day before when we communicated via telephone? Great Inconvenience and I'm stuck with a $55 a day Loaner that ALLSTATE is not going to pay for. I wasn't going to leave my Mercedes there anyway that was bought new (and Customized in West Germany) that I only have 8,000 miles on today. I don't know these people or Facility. I've trusted VISSER'S for over 25 years with over 25 different Make/Model repairs on my Car Collection. CDE has POOR COMMUNICATION Skills. I'm not qualified to comment on the quality of their work. I don't know any of them. ~ William Eldridge.

Recently had my car repaired and couldn't be happier with a terrific job. Everyone there was so…read moreeasy to deal with & was an easy experience. Would recommend them to anyone. My car never looked better. Thank You. Judy Hofer

A family owned business that was recommended to us by Lexus when a deer met the front end of our…read moreSUV. They called the car rental company for us and made everything seamless as we were passing through the area and not familiar with anything local. I highly recommend this repair shop for all of your car repair needs.

Good service, quick and great repairs makes car look brand new. Excellent family business would…read morerecommend!

My 2017 RAV4 had sustained paint chips scattered, a random crack in the back bumper and other…read more'imperfection'. I decided to go to CarStar in New Lenox based on reviews from others. I'm so glad I did. I paid for repair out of pocket. They helped me get a good rate on a loaner from Enterprise (also wonderful company to work with). The Mistrata family answered all my questions, gave me a reasonable price, and did a perfect job giving my car the facelift she desperately needed. I hope I don't need more work on my car....but if I did I would go back to this business without a second thought.