I found myself having to purchase a car and the idea of the entire process kept making me procrastinate. I finally bit the bullet one night and made 3 appointments for that following day. I scheduled them based on which cars I liked best and Jay was my 1st appointment. Jay was very friendly and professional from the beginning. He told me about the car, he showed me all the thingamabobs and we took it for a test drive. I knew I wanted that car right away. I told him how much I had and he worked with me numbers-wise to make sure I got to drive away with the car I really wanted and with a Finance plan I honestly couldn't say NO to. I highly recommend Jay to anyone who is looking for a car salesman that really exceeds all expectations. I will come back to Jay when it's time for my daughter to purchase her first car. read more

This guy is just a horrible human. I lost a lot of work and money because he never registered my car. And months later still sending me racist and other abusive email and text messages. read more

Auto Emporium - Owner calling me a an idiot and threatening to deport me. - Car Dealers Near Me - San Jose, California

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Two stars max. The issue: my truck blew up and I needed a cheap (under $3k) ride that would get me from my home in SJ to a new job in Fairfield. I saw a 04 Nissan Sentra and took it for a test drive and my mechanic (check my reviews, my mechanic is the #truth) said it was a good car up until he scanned it with the computer and it came up with a trouble code: "Swirl Sensor." The check engine light was not lit, however he said that the engine itself was fine and it would be drivable. He did say don't pay what the asking price was. Jay didn't see it that way...Knowing I needed a ride I had to take what I could and I bought it. Not even 12 hours after the transaction took place with Jay, what comes on? Boom! Check engine light! I was pissed! So I called jay and he said to take it to his mechanic and his guy will scan and give me a quote for the repairs. In the meantime, the new to me used car started acting hella strange! When I'd be driving it, the gas gauge, Speedometer and Rpm gauge would flick down to zero (with no loss of power) then shoot back to where they would normally be. So off I went to his mechanic and what does the guy say? "Swirl sensor" but will not fix it since this mechanic runs his own used car lot and has his own cars to deal with. So I was pretty much at a loss. I started my new job the day after Presidents, driving roughly 150 miles round trip from Sj to Fairfield. Flickering gauge and check engine light have me stressing. This past Monday walk out to my car and turn the key and nothing happens! It would not turn over! So not only did I miss a day of work at my new job, I also had to pay for a tow (thankfully my GF used her AAA to waive the fee) and I was out of a full day's pay and a ride and have to come up with the repair costs! No Bueno!!! My mechanic did the fix same day, and it was a bad crank sensor that had to be replaced. And there is still more electrical and that swirl sensor that needs fixing? JFC!!! Now it's Thursday and my car still had the gauge issue but I hit a rough spot on the road and my gas gauge went from 1/4 to Empty with the light on! I was furious. So bottom line, you get what you pay for! This car needs some work sure but god damn I haven't had it longer than a month and I'm already hearing my mechanic tell me to fix what's needed and sell that ish pronto? Never again. They get two stars because I have a car that does get me to work..sometimes...but be that as it may, I am still wondering if this car is going to just die on the freeway and cause a major accident with me in it! Oh and no owners manual and the CD player sucks cause the front speakers are blown, and also Jay handed me this block with wires coming from it saying "this was the alarm but it kept going off so we cut it from the car..do you want it?" I rolled my eyes and said no. Now today is June 10th and I finally received my tags and reg for the car in my name. Remember I bought the car in February, had 60 days temp reg, then had to get my actual paperwork. I call April 28th to ask for the status since I moved and on 6/3 he texted back that he was in line at the Dmv to get the stuff in my name. I finally got the 2017 tag and the car will be sold/traded in as soon possible. Buyer Beware and make sure you take the car to a mechanic you trust to check the computer!!!! read more

Dont listen to the bad reviews, you buy a used car as is. Be smart and check it out fully before signing anything, or ask to take to your mechanic if that makes you feel better. But since I know a thing or two about vehicles it makes it easier to inspect a used car before purchasing. First things first, Jay is a great guy. He is one of the most honest car dealers in the Bay Area, you have questions/concerns he will accommodate, and he has everything taken care of before and after purchase. I will refer any of my friends and family if looking for a car to check in with Jay at Auto Emporium, you will drive away happy! Thanks Jay! read more

Very bad experience. Jay didn't get car smogged as required by law, so I had to do it. Jay said he would pay for the Smog and didn't. He did not complete the DMV registration in a timely manner that caused issues with my lender. He also promised to send me the missing tools and didn't. Worse of all the check engine light came on driving new car home from dealer. Turns out it needed a new engine! Spent countless hours and thousands of dollars trying to get these issues resolved. read more

I'm not sure why others had a bad time with their registration. Jay was fair with us. The deal was good. The car we bought had a few minor things we found. Jay immediately offered to take care of them. The issue was so minor, I did it myself, but he did everything he promised he would. We've received both the registration and the title in the mail within a few weeks, as expected. read more

Quick update this man jay is very easily agitated, buyer beware if you have any problems with your dealings with him you must tread lightly if you want to get anything resolved with him he goes from 0 to 60 in a matter of seconds, quite scary actually. You could be the greatest customer one second but say any thing he don't agree with and you'll be the biggest bi!?c, and not get anything from him but insults and threatened, I've been waiting for my extra keys,and pink slip for over two years, it took me almost a year to finally receive my plates. But I assume after reading my last review he decided I don't deserve them! I was trying to post the very unprofessional response I received, mind you I made every payment on time and paid my car off exactly as I should have, and it was a beautiful looking car, he was definitely very friendly and seemed sincere, but once you walk out that door he's very unreliable and Dis honest, and he don't care cause what can you do about it? Nothing but cater to his attitude and prey you don't piss him off. read more

Found a great Bmw online went to check it out. I called first to see if they were open. Jay answered very pleasant and knowledgeable. So I went to the dealership he was very upbeat and helped me get the best deal possible. I recommend giving him a call. read more

It could be a ZERO if possible, DO NOT try to sell your car to them. BOTTOM LINE: Jay is a liar, he doesn't care about his promises. They will try whatever tricks it takes to get you to accept their low ball offer! Details of my story: I put my 2006 Subaru Impreza on craigslist for sale, Jay contacted me and asked me to bring the car into his shop. After test driving, I told him all about the car and an accident it was in, then gave him an offer of $8900 to buy the car. He told me the price is good but he wanted to confirm with his partner, fine, I took the car home and sent him everything he wanted about the accident and repair. After a few days I asked him if they want to proceed with the purchase, he said yes and asked me to take down the craigslist, and confirmed our sale date to 08/18/2014. It was all smooth and up straight experience until the day before our appointment. First he wouldn't reply to my texts or calls the day before, until he got tired and told me he would call me back at 6:30 because "he is at a party". And of course he didn't, when I finally managed to get ahold of him he told me "My partner still wants to see the car before we write you a check tomorrow, let's meet at 1pm because my partner only comes in after 12:30pm". I am already uncomfortable that even though he confirmed and the car still has the same condition but they want to "evaluate" the car again. But I am still confident he would honor his own words and we'll just convince his partner together. Unfortunately I was wrong, fast forward to 12:50pm on 08/18/14, I went to my car and started driving to him and his partner. Then he called to confirm the options of my car so his partner can check KBB price again. Fine, I pulled over and gave him the specs. Minutes later he called again and said, "KBB shows the car is worth 9247, but given your accident my partner thinks we can only give you 8000." I asked him, "But you confirmed our price, does your confirmation mean anything?" Jay's response was funny, "Of course it means something, but my partner is the one who writes checks, can you take 8000?" Of course I wouldn't, so he said he would talk to his partner again and call me back. At this point I finally realized he might be just trying to trick me, after 20 minutes not hearing back from him I called again. The final conversation between us revealed who is really is, a liar. Jay: "I just talked to you 20 minutes ago, my partner is not here yet so I haven't talked to him." Me: "But our appointment is 1pm, he is supposed to be there now, don't you think?" Jay: "I'll just talk to him and call you back." Me: "Please make it quick, I don't have all day." Jay: "Feel free to re list the car, bye." So all I got from his "confirmation" is a low ball offer from a "partner" who may not even exist. To top that off, I took down my ads, turned down several potential buyers simply per his request, wasted two weeks because I trusted his words. So my advice is: "DO NOT TRY TO SELL YOUR CAR TO THEM!" I have attached the messages between me and Jay showing his confirmation, and at the end of the day Carmax took this car for $9000 which again proved this place is just low balling me. read more

I'm not a fan of the car buying process, and I gave the owner, Jay, the WORST TIME EVER. But, when all was said and done, everything came out just fine and I'm happy to refer my friends to him when they're looking for a used vehicle in the area. What people tend to forget when they purchase a used car is that it's just that...used. My vehicle had a few rinky-dink things wrong with it, but Jay made sure that anything (within reason) I pointed out was fixed, cleaned up, and resulted in the car looking and driving better than I expected. Not only that, but he was great answering any questions I had in the days after. I had to come back and edit this, because follow-up has come to a dead-stop. There are a few things that are left unresolved (cancelling a warranty, plates, and I really want to drop off stuff that's left in my car for him...). I'm still a fan of my car, and still think Jay's a wonderful guy, but disappearing is kind of a red flag. That being said - I'm going to be embarrassed if there was a legit reason for it... read more

Scheduled an appointment for 12, waited till 1230 and no one showed up or thought to call me with any update. Would have liked to do business with them but didn't get the opportunity. read more

Really good introduction meeting with Jay. Hopefully coming soon!

Never thought I would be writing a good review for a used car dealer but Jay really impressed me. Jay was very professional in showing the car and setting up this transaction. Very accommodating in addressing my concerns about car inspection. Followed through on the promises he made after the transaction. Not a bargain but a fair price for the car that I wanted. So all in all I would recommend Jay to other buyers and would transact business with him again read more

This review has been long overdue, my apologies to Jay and the Auto Emporium crew. I have been in the market for a WRX hatchback for quite a while trying to find a good deal while also getting a vehicle that hasn't been beat up by its previous owners. I had attempted to work with previous auto dealerships and either received information that was not true or their price was way out of touch with the market. I experienced neither of those things at Auto Emporium. I found the WRX on craigslist and immediately called Auto Emporium. They picked up the phone right away and were able to answer all my questions about the car. I then asked for a car fax report on the car which they sent me as soon as we were done with the phone call. Everything with this WRX seemed to be perfect so I arranged a time to see the car later that evening. I cannot stress this enough, make an appointment with them. This will make viewing the car so much easier on you and them. They meet you with the car ready to go and have all the paperwork and information on the car before you get there so you have everything you need to make an informed decision. I met up with Jay over at Auto Emporium and he took me to the car in his showroom. The car was perfect. Exactly as he described it in his ad. I couldn't have asked for a better example of what a used WRX should look like. We took the car for a test drive and Jay didn't just let me drive it around the block like most dealerships. He let me get a real feel for the car, making sure I would be happy with my purchase. We went on the freeway, drove on city streets, pretty much took it on a normal every day drive so I could really get an impression of the car and what it would be like to own everyday. After the test drive, we returned to the office to discuss terms of the deal. Jay was very accommodating with my financial situation. He made sure I was getting the best deal possible. When you go to any other dealership the part you dread the most is the negotiating, they tell you all this crap to try and get you to pay more, then when you counter offer with a price the salesman disappears for a while and then returns. They basically try to wear you down and make you wait so that you're willing to just pay what they want and leave. LET ME MAKE THIS CLEAR! You do not experience this at all with Auto Emporium. Yes they will work with you but there is none of this smoke and mirror stuff that you get at other places. They will make sure that you leave with the best deal they can give you. If you want a car at a fair price and a pleasurable purchasing experience then you need to go see Auto Emporium. I have now owned my 2011 WRX for about a month now and absolutely love it. The car is rock solid reliable and brings a smile to my face every time I take it for a drive. I could not be happier with my purchase from Auto Emporium. When I am ready for my next car I know who I will be calling first! Thank you Auto Emporium and Thank You Jay!! -Kyle PS: If you have any questions about my experience feel free to send me a message and I will answer all questions as best I can. read more

David was really helpful, and was quick to pull the carfax on the vehicle I was looking at. Despite not purchasing, I did not have a bad experience nor would I turn someone who is trying to buy a quick low priced vehicle, from doing business here. read more

Bought car in March 2017 still have not received proper registration nor title. Due to this problem My insurance dropped me due to non registration It's September and I'm still getting the run around about proper paperwork. It puzzles me how a dealership can sell a car without proper paperwork. Thanks for wasting my money on a car that's legal to drive read more

The start of the transaction went well with him responding quickly and we were able to go see and test drive the car quickly. After purchase the car did have several problems some of which are reasonable, however there were other problems we discovered that SHOULD have been known and disclosed like the break disks were below safety standard. He also waited till the end of 3 months before submitting the registration for the car wasting time of me going to the DMV and AAA. read more

I currently in the process of looking for a SUV for my growing family. I was lucky enough to find a car for sale by Auto Emporium. I called to setup an appointment and Mike called be back within a few minutes. After looking at the car and taking it for a test drive, I felt it was a great car for my wife so I decided to come back another day for my wife to look at the car. After I left, a few minutes later, the owner called me. He understood my wife was pregnant and getting around isn't easy. He decided to let me barrow the car to take home for my wife to see, drive and inspect. Even better, they dropped the car off at my office. EXCELLENT CUSTOMER SERVICE!!! To make a long story short, the car did match what we were looking for so we did not purchase it. Upon returning the car, Mike didn't give me a hard time and was very courteous. I would definitely recommend Auto Emporium!!! read more

We recently purchased a BMW 328i Coupe with the help from the boss Jay. We had an amazing experience working with this company. They had the car we were looking for and the reasonable price that we wanted. Jay is knowledgeable and professional that knows the car very well. And he was being so patient enough to wait for us making our final decision. He helped us out on every step in our purchase and tried his best to satisfy our needs. There are also some good conditions Subaru we like!!! We would say this was the best experience we have ever had at a car dealership. Excellent costumer service! Reasonable price!!! Thank you Jay for making us a significant car purchase experience and we will recommend him to our friends since he is great to work with in buying car. read more

I recently purchased a car from Auto Emporium and had a great experience working with Jay and Gurpreet Grewal. Gurpreet was very personable and professional when we took the car out for a test drive. He answered all my questions and was very helpful. I have been to other dealerships where I've felt pressured, but not here. If you see they have a car you might be interested in, I would definitely recommend checking it out! Pros: * Pleasant overall experience * Professional * Fair price for the vehicle * No pressure environment * Staff is knowledgeable and responsive * Jay is very quick to answer calls/questions/e-mail Cons: * Limited selection of vehicles * Possibility of purchasing vehicle with no gas in tank, might need to fill up immediately after purchase read more

I purchased a BMW 325ci in ... the car is beautiful and I'm very happy with her. The only issue I have is, I was not informed of any issues with the car, primarily the wiring for my passenger side headlight being sliced. I drove it off the lot and back home to Fresno, CA during the day so I didn't need the headlights at that time, but I definitely did a few hours later. A heads up would've been appreciated being that I paid in full. read more

What can I say? Jay is your classic used car salesman. That means don't believe a word he says.

Our experience with jay is super good we called at 8pm on Friday night and he still the phone and entertained us all the way to 11pm he explained that the vehicle we want have a lot of milage as well as the dings here and there very nice person good person to deal with read more

Fair deal but never completed title and registration paperwork. Four months later had to file a complaint with the DMV.

I bought a car from Jay. First of all he forgot to get a smog done on it so I had to do that. Literally 1 month after having the car it wouldn't start. How convenient. And it needed over $2000 in repairs which I PAID FOR. The car worked for a little while and now I am still having issues with this car. He sold me a LEMON. I have a family and need the car to be reliable and its not. I am infuriated. I have never purchased a car that gave me so many problems. SO make sure to check out the car first. I thought he was trust worthy. Now I am am paying the cost. read more

the owner of this shit hole operation is named jay and all i can say is snake. my 70 year old mother needed a new to her car, so we looked around on craigslist and found the add for auto emporium (what a joke). my mother found a pt cruiser for 3,500$. the car looks pretty good and drove not bad . the reason for this post is as soon as we got the car home it started kicking and stumbling and then loose power and die while on 101 south at peak traffic. so my question is why were there no check engine light on his lot . how did he get this car to pass smog. he told us that the horn did not work , but he could fix it for us for 100$ i seen the wires to the horn just hanging loose . so we said no . so i get home and hook up the horn and get nothing, until trying to drive it started honking out of the blue on its own. there is no way in hell he did'nt know about the problems with this car , if he was honest and up front about it and let the customer choose to buy it or not. when you clear the problems stored in the cars brain ,then that fall into the fraud zone . and a little about his mind set .he has famley who are caregivers for elderly that steal from their clients , and he says nothing or turn them in .( class act).. so now i know we are stuck with this shitty car and will be spending alot of money to get it fixed . so think hard and long before you buy a crappy ass car from auto emporium owner jay jay jay jay jay. oh yeah im not done posting all over social media . you have been warned !!!!!!!!!!!! oh yeah i should have seen this coming after seeing is crappy smelly office ,dirty,dusty, past due unopend bills all over the floor.that office looks like how he does bussiness (bad). read more

The service and the buying experience was great. I came in and the dealer sat down with me and didn't haggle and wasn't pushy. However the licensing dragged out and the follow up poor. read more

I give Jay 2 stars because I think he really is not a bad guy. He basically failed to close a deal with me after talking to much...lol. The understanding was made it was a CASH only transaction. I even had provided credit info to him to confirm I was serious about buying the particular vehicle he had. I explained thoroughly my background to establish that this was a serious offer. He agreed to hold the car for three days while I received a wire transfer to my bank for (my god!) 3500.00. The car was sold I was coming back Friday with cash in hand... about to get up shake young Jays hand and he starts giving a fatherly phsycological assessment on how he would not give me credit anyway....amazing. The man right in front of me just blew the sale to give his dime store assessment of my car buying approach. I have probably sold AND bought more cars than young Jay but I did not bother to inform him of this. Young Jay needs to not talk himself out of the sale. It's about the car sale dummy. If the customers cash is green annnddd they have done just about everything to prove that they are an earnest buyer. Don't blow your sale over your petty ego issues. You were the "BOSS" young Jay. You will always be able to say that. We will send you a paper hat and 3000.00 dollars in monopoly money so you can March in circles and the Real Doctors in Psychology WILL believe you man GOOD LUCK sir. You will learn not to get in to a pissing contest when you are TRYING TO SELL TO THE AMERICAN PUBLIC. We all come from varying backgrounds and experience levels. When the sale has CLOSED young Jay just shut the @u$k up and collect the money with a smile. By the way young Insolent Jay did me a favor. I had a car bought over the phone in 10 minutes. These folks are salesman they know how to take a little ball busting (I mean salesman! get it...lol). Very respectful people who understood clearly that I was there to BUY a car. Not play ego challenge with a wanna be car mover. She's be careful with young Jay. He does not have a car lot. He stages his cars in a business park lot. The cars are not ready for sale when he posts them on line. He knows very little about the cars and does not have maintenance crew checking these cars out. Sorry young Jay but I have to protect the public. read more

My boyfriend just bought a beautiful BMW from Jay Vaswani at Auto Emporium last week. It was a pleasure to do business with Jay. We love the car, its really nice. We had previously been looking at other auto ads with nightmare results. Each car had problems not listed in the ad, but you discovered once you went to go look at them. But Jays ad of the BMW was exactly as he described it. No hidden problems what so ever. We are very happy that we found Jay at Autodealer.com. He answered our call and now my boyfriend has a great new car. He is even going to help us get parts for my BMW. So thank you very much Jay. read more

I purchased a car from Jay Vaswani at Auto Emporium this last week and had a great experience. Jay was a man of his word and the negotiations and purchase experience was fun and easy. Thanks Jay! read more

Since I did not proceed with the purchase and left the review, Jay contacted me and apologized for his actions. I appreciate that They are located in a very nice Auto Salon type area where there is potential for service integration (parts, service, sales, etc.). read more

Jay was a super professional no pressure saleman, and we appreciated that very much. He had a Mercedes we were interested in purchasing, he let us take car to our mechanic and inspect it, even picking us up from the shop. We ended up changing our mind on the V8 E350 and bought another car elsewhere a few weeks later. I was still calling him for advise and to check on his inventory, also asked him about his 3rd party warranty program. Always was very helpful and a straight shooter. He would have found the exact car I wanted as well, but we are an hour away and we found d\a deal too good to pass up near our house in the city. Jay is by appointment only, and he is busy, so set a specific appointment time with him and he will take great care of you making the car buying experience super easy. read more

Jay does a great job and as other have said, he's straightforward and transparent, and super easy to work with, he runs a reputable operation and treats you with respect. Communications are excellent. PS, he has a great sense of humor! Thanks Jay!! read more

Thanks Jay and Romy !!! I rate this company 4 to 5 star and one of the greatest team in getting the job done they will get you what you want and create the finance's to help you buy the right car for you no pressure just pure old fashion good business I am so happy and grateful that I found this company. I am writing this review because I want someone else to be blessed!! I am so exicted!! read more

Jay, is a typical used car salesman, terrible experience, at the end of the sale he didn't follow through with what he promised AND he waited 2 months before he submitted the paperwork so we could get the title. He is a loser stoner that scams people! We had to put 5k into the car after we bought it because it was a lemon. DO NOT BUY FEOM THIS PLACE. read more

Don't fall for this scam. Jay Vaswani will give his best to rip you off. My freshly bought car turned down the engine on the highway on the first ride. Not a nice nor safe experience read more

Auto Emporium is a great place to buy a late model car of excellent quality at reasonable price. Jay the owner is also a super friendly straightforward guy and is very accessible except during Warriors and Raiders games LOL.... Purchased a Subaru here and also a clean BMW convertible for my wife and no issues either with the transaction or with the vehicle quality. We are super happy and would recommend this dealership without reservation! read more

Highly recommended. Jay is honest, knowledgable and an excellent comminicator. We easily negotiated a win-win deal. Psyched to pick up my Subaru Outback today... Enjoy! Alan. read more

Jay was welcoming, professional, friendly and knowledgeable about the car we came to see. He has disclosed all the relevant information and answered all of our questions. Even though we didn't end up purchasing the vehicle due to personal reasons, it was in very good condition. If you are looking for used cars they have quite a large inventory and will take the time and consideration to help you find the vehicle of your dreams on a your budget. read more

If your looking for someone who is flexible,friendly and transparent Jay is your guy...i had a great experience and came out with a great car. read more