I came in today to return my car lease with no appointment. Jordan was able to assist me right away. He took care of the paper work efficiently with a smile even though this transaction was not a sale. I am truly impressed. I will definitely come back to infiniti of Stevens Creek when I need another car. This is what Infiniti brand needs, employee and dealership like Jordan and Stevens Creek dealership to turn the Infiniti image around. Thank u for providing world class service. read more

Car dealers are car dealers. Do your homework, prepare to negotiate, watch out for unwanted add-ons, and always be ready to walk away. That said, Sean and Jordan were quick and courteous at every stage during a tricky process: inspecting and negotiating for a rare 2018 Audi A3 from another part of CA. The car was a beauty, and there were no pressure tactics. (Though watch for those add-ons at the end--if you don't want them, be firm.) Thanks, gents! read more

This review is based on my visit to test drive a used car. After almost 10 years of avoiding dealerships, I thought things may have changed dealerships' sales strategy with (my) preferred direct-to-customer model by the EV companies. Apparently not here. Introduction As soon as we arrived we were greeted by one of the salesperson. I told him our price range and the specific car that we went there to test drive. Instead of helping us with access to that car we wanted, he went in and came back with key to the car next to it. The car looked great, he pulled the car out to the back corner of the lot, not sure what for. When I learnt that it was newer model and way off our price range, I told him no to just show us the car that we asked for. He kept insisting "we'll take care of you, don't worry, the numbers we can work on later." Took a few attempts to get him to relent and eventually showed us the car that we asked for. Test drive/Car knowledge Took the car out for a test drive, he didn't say anything once we got out of the lot. No instruction for what turns to take. I kept on going on my own while asking a few questions. He had no clue of the car's features. The car brand was not Infinity, so I'll give him a pass on car knowledge. But he needs to admit lack of knowledge instead of pretending to know. "This car is obviously RWD since FWD is not fuel efficient". I knew that the car was FWD, which he confirmed later. Post test drive Wasted our time waiting 10 min for him only to show up asking me to sign a paper just to confirm that I wanted to know the OTD number ... i mean, seriously? Another 10 minutes for him to come back with OTD number that was completely out of our price range, I just stood up and walked out. On the way out, he insisted for me to talk to his manager, who asked if there is anything they can do for me to buy the car that same day. Now if they asked nicely, it's fine. But the guy yelled out "[Salesperson name] said you wanted to buy the car. Do you want to buy the car or not?" I said "not anymore" and left. In the past I would negotiate, but I hated all of that practice. The last two cars I bought were online and at asking price. I no longer look at cars that I am not willing to pay at the asking price. Negotiation/Purchase process Nope. Not that I plan on buying another car for at least 3-5 years, but probably will never ever come back here again ever. read more

Must say they went up to bat for me from the salesman to the man who wrote up the paperwork to the GM who went above and beyond for me I had a trade in that was decent and I was upside-down on it and they worked there magic and I was able to drive home in this nice ride. THE WIFE LOVES IT. read more

Stevens Creek Infiniti - My wife's new 2021 Camry XSE - Car Dealers Near Me - Santa Clara, California

Hai Lam has been my service manager for several years. He's the best. He is honest, friendly, knows his stuff, and is responsive. Thanks Hai read more

this is for the service department. I made an appointment online for 730am today. I got there early. when I scheduled the service, I did it for a loaner car because that's what the website has as an option. when I got here the guy said they don't have loaner cars so I am now going to San Jose infiniti because at least their website doesn't lie. read more

They never answer the phones or call you back!! I've been trying to make an appointment for over a month and still can't get ahold of anyone to talk to. Very frustrating! read more

After shopping around for a bit, I came to Infiniti I was surprised by the variety of cars that they have at this location. The customer service here is amazing I was fortunate enough to get help from Chasity and Mike when it came to deciding if it was the right moment to trade in they will work with you no matter if you have a down payment or low credit which is something I appreciated and was lucky enough to get a new upgraded car. read more

This is an amazing car dealership!!! The salesperson Chasity is very helpfully she helped me get a car within minutes. Best decision I've ever made!!! If I could rate more stars I would. There are seriously some very helpful individuals at this deal ship and they show that they really care. read more

Below is an email I sent to Michael, whom I was told was the GM for sales. I have always had excellent service at this facility with Hai. But in his absence, I was greeted by Mike, sales rep. my letter below pretty much outlines my experience. I decided to take it to Yelp when I sent my email to the GM not once but twice with no response. This place doesn't care how they treat you and they want to spend thousands upon thousands of dollars on their vehicles!? I will never buy them. Email begin: I wanted to share an experience I had at Stevens Creek Infiniti. I recently went in for a tune about 2 weeks ago--where I have had every tune-up for the last 4 years or so--translate--steady customer. Unfortunately the car wash feature--a feature I love--was out of order. I was told to come back in a week or so for a complementary wash--excellent customer service provided by Hai. I always work with Hai--and because of him--keep coming back. I know Hi works in the Services department. I went in this past Friday to take Infiniti up on the offer--calling first. I was told to come on in, and I was there in 10 minutes. Segue to the second part of my experience. Greeted by Sales rep--Mike. Tarried, rushed, but the only one in the lobby. I asked for Hai. He stated Hai was in a meeting over at Nissan. I mentioned it was shared that I come in right now...he said he'd call Hi. Hi could only text in return and Mike stated Hai asked me to wait. I asked Mike for "how long?" Rush, rush, hurry, hurry, don't know. I asked again "well, 5 min? 30 min? 1 hour?" He again said--"I don't know, he texted--I'm in Sales" as he was walking to the door. He acted annoyed and stated he couldn't call him to which I replied, "he just texted you, right? Can you text and ask." Mike acted like he was texting and walked out the door. Left me there completely disrespected. I saw a gal in the office and asked for the manager. None available. This gal was Chastity and she was a gem. She apologized for his behavior and got me not only the info I was asking for--but had someone come over and get the car washed asap. I have nothing but good things to say about the staff there--except Mike. I'm in tech sales myself. I deal with multi-million dollar deals daily and work with customers daily. I wouldn't even think of treating my customers as he treated me. Moreover, do you think I want to come in and purchase a car from him? I'm a solid Infiniti lover--I will never buy a car from your lot based on Mike alone. As a sales rep, he is extremely short-sighted--and he was not helping anyone else at the time. Couldn't be bothered. Super poor reflection on an otherwise good location. read more

Helped my daughter purchase a Honda CR-V from this dealership. As soon as she went on the highway (which the sales person avoided during our test drive), the steering wheel shimmied violently, and our mechanic confirmed that the brake rotors were severely warped. Brake repairs cost me over $700. Not only did they sell me a car in need of an urgent repair, but it was literally not safe to drive on the highway. I showed them the rotors, the mechanics measurements, and the invoice for the repair, and they did... nothing. The GM actually shouted at me on the phone. This dealership does not stand behind the safe functioning of their vehicles; this is extremely disrespectful to their customers. I am deeply disappointed in their lack of integrity. read more

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DISAPPOINTED! I came in to test drive a 2022 Toyota 4runner with 14K mi. and met a very friendly and non-pushy Michael Castro, whom I feel would do much better at a different dealership. My issue is with Jeffery, the finance manager. The first time I came in, we began talking numbers - instead of having a conversation about the price; since Michael was very clear that everything was up to Jeffery, Jeffery walked out and was nowhere to be found. I left because Jeffery was unwilling to discuss numbers, hence his behavior and absence. Michael contacted me two days later. I explained my disappointment with Jeffery's behavior, and he apologized. He stated that Jeffery was interested in extending a deal for this vehicle, for which I was willing to pay cash. I drove an hour and a half back to the dealership over the weekend, where Jeffery would not even budge on the price. I stated that I had another vehicle lined up, a 2024 with 4K mi for less, and he said then you should take that deal. Well, Jeffery, it would have been nice if you had communicated that you were not willing to extend a deal in the first place before I wasted my time driving back to your dealership, where I will never do business. What a waste of time, not once but twice. I took my business to The Ford Store in Morgan Hill and will take future business and refer family there. read more

DO NOT TRUST THIS DEALERSHIP - coming from someone whose family is in the car dealership business. We contacted the dealership and was given the advertised car price. We drove 3 hours the next day to the dealership, while being 6 months pregnant, to make the purchase, all cash. Then was given an up-charge for "accessories added to the car" which was not advertised or mentioned at all during my communications with the salesman before making the drive & arriving. They did a complete bait and switch upon our arrival. My family owns car dealerships, which I mentioned to the salesman during his sales pitches, which he most likely ignored considering he hardly acknowledged me, being a women, although I was the decision maker for the car. Still after telling them I understood the business and the scam they were trying to push, they continued to try to push their shady business practices by up-charging and wasting our time with hidden costs outside of the advertised price so we decided not to make the purchase. When exiting the office, the financial manager, David, came out aggressively and extremely rudely waving a Kelly blue book paper in our faces saying "this is the Kelly blue book amount and this is how much I can get from auction! Do you want to do business or not!!" Absolutely unprofessional and poor behavior. Unethical business practices. I pity the young men working underneath that old slimy man who do not realize the advice and sales tactics they are being taught are extremely poor and not going to benefit them in this industry. Do not trust this dealership, they will try to scam you out of your money, they do not compare to the bigger dealerships nearby like Mercedes, Audi or bmw. This is a small, shady, run down dealership that has no ethical business practices. read more

Fantastic salespeople. The manager here is very pleasant, which can be a shocker at places such as this. They take good care of me whenever I visit, always asking about my family and such. I only wish that they had their computer system up-to-date so I don't have to always remind them of which packages I have on my car. Very knowledgeable people on the floor and in services. I highly recommend Stevens Creek Infiniti. read more

Stevens Creek Infiniti - Pretty Infinitis - Car Dealers Near Me - Santa Clara, California

I replaced the battery on one of my keyfobs and immediately, the unlock, start, etc... controls stopped working. I called the service department to schedule to have it reprogrammed and they said to just come in before 1 pm any day. I went there last Friday and they told me they could not reprogram as both keys are required. The other key will no longer work if they just did one. Makes sense, but I wish they would have told me that over the phone instead of me wasting 1.5 hours on the commute to San Jose. So make my way back there today at 11 am, and they told me it should take anywhere from 1-2 hours. So I just sit there waiting patiently. 2 hours and 15 minutes passed without any updates. I'm literally 10 feet away from the service technician covering the front. I go up to the front and ask for an update and they said "They are working on it at the moment". I'm like ok, so I sit back down and wait. I come back up 30 minutes later and ask if I would be able to get a loaner vehicle. He mentions that the service technician is leaving in 2 hours and it should be done by then. Mind you that would be a total of 5 hours vs the 1-2 hour quote he told me to complete the job. I then ask again, If I can get a loaner and just pick up the keys before they close and he informs me that they do not provide loaners for minor jobs. ok, I guess, no flexibility here, so I sit back down. Hits the 3-hour mark and one of the managers, possibly the owner makes his way to me and asks me what kind of service is being performed and how long I've been waiting. I told him I'd been here since 11 am for my keyfob reprogramming. He seemed in disbelief and muttered "3 hours for a reprogram?", so I'm sure he felt my pain. Finally the service technician makes his way back to me 3 hours 45 minutes later and tells me, that the technician has been having issues with the keyfob and it would not allow him to reprogram. He can provide me with a new key, but he can't guarantee that would work, as it could be an issue with the computer on my vehicle. He suggested that I do a diagnostic and provided me with the pricing below. Diagnostic - $280+ New Key - $500+ Computer issue in Vehicle - $1800+ He then says he will not be charging me for today's service. I mean that's pretty obvious being that nothing was repaired on my keyfob, right??? If anything, I would have thought maybe they would have provided me with a free diagnostic, being that I was there for close to 4 hours with no resolution. Total waste of my time. Wish I would have received updates throughout the process, instead of hearing the negative news all at once at the end. I work in customer service, so I know how much customers appreciate timely updates, to manage their expectations. The manager/owner was the only one that checked on me, which I appreciate. Other than that, my experience here at Steven Creek Infinity was horrible. read more

I went there to buy a new car. The lady I talked with the phone before my appointment,Tamasha very persuasive and kind. Her sincerity convinced me. Thanks for your help and interest Infiniti & Tamasha . read more

Stevens Creek Infiniti - New baby - Car Dealers Near Me - Santa Clara, California

I bought a used car from this dealership, and the overall experience was excellent and better than the previous dealerships and used cars I've purchased in the past. I originally worked with a manager named Guillermo and a sales associate named Zeynep. Both were friendly and helpful. Not once did I feel pressured into anything. They truly seemed more interested in working with my husband and I than simply making a sale. There were no sales gimmicks that I have encountered in the past at other places. Zeynep was knowledgeable in the car we were interested in. Guillermo checked in with us a few times throughout the process. Both were happy and able to answer any questions we had. During the process, we also worked with an associate named Sean. He handled all the paperwork and the purchase itself. During the process, we chatted with him and found that he has a long history in the business and has experience in various departments. He actually shared a lot of very interesting insights into car maintenance and manufacturing. As a side note, Guillermo had actually shared the Carfax with me beforehand. I have purchased three used cars before this one, two from other dealerships (one private), and not once has anyone offered me the Carfax. I had always purchased it for myself. That was just a very nice touch I was impressed by. So overall, it was a great experience! We worked with three people, Guillermo, Zeynep, and Sean and all three were wonderful to work with. Definitely felt like it was a trustworthy and helpful team. read more

i had the pleasure of dealing with Chasity who is a very knowledgeable and transparent person, also Reza helped me find the car of my dreams as well. i highly recommend this dealership for your next vehicle, i think you will have the same experience read more

RACIST dealer. See video I posted on yelp. I have an Audi, Merc, BMW, and Lexus so I know how leasing works, as in I am ready to buy when I walk in if the price is right. I told the salesperson I needed a new car as a friend totaled the BMW but my understanding was with residuals Infiniti was usually not a competitive lease so I didn't want to waste his time and asked him to run rough numbers for me on a basic model before I test drove so I didn't waste his time. He says no problem and then the finance manager gets involved and tells me to have a seat and it'll take a minute. 10 minutes later this finance manager asked me if I'm ready to buy today and I told him I am if the numbers are right I am, but I doubt infiniti's numbers would be right. After a back-and-forth in which he did not want to provide any numbers since he claimed I said I would not buy. I had to repeatedly clarify to him that of course if the car is great I like variety and would be willing to pay slightly more but that doesn't change the fact that I want to see initial numbers before proceeding. He used a racial slur indicating that people of my ethnicity are too cheap and a waste of time to even bother providing basic numbers to. When I asked for his name he refused to give it, I asked for his manager's name which he refused, I had asked for the owner's name which he refused. He said since I wasn't leaving without getting his name since his behavior to me was clearly rooted in racism, it was time for him to call the police to take take me out of the dealership. You can see the video of this on Yelp. I would avoid this dealership and brand at all costs, unless you support racism. This idiot also ended up providing his name while on the phone with the police, Sully Samimi I salute you for having a job while being a terrible human being with no sales skills. His picture is attached. read more

Stevens Creek Infiniti - Racist dealer - Car Dealers Near Me - Santa Clara, California

Shahin is the best! He helped my husband trade in his Camaro for an Acura RDX because we are expecting our first baby in October. We were so pleased with the experience that we traded in my Civic for an Impreza within the same week. Shahin is responsive and treated us like we were the only customers in the world. He listened to our needs. Jesus and Sean did a tremendous job with helping us. We want to send everyone we know to buy their cars here! We have never experienced a car dealership staff this personable and customer-centered. read more

Stevens Creek Infiniti - Car Dealers Near Me - Santa Clara, California

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Majid, Thank you for the excellent customer service you gave to us yesterday. It was the best experience I have ever had purchasing a car. Thank Mr. Omid Hydari and Sean for making the deal and their great customer service. I feel more like family then a customer. The long drive to work with you and your team was worth every minute We love love love the car. Daniella and Mehdi read more

We bought a new QX50S, and can't be happier. Michael was our salesperson and was very helpful. He was a very nice guy and helped us get a good price for the vehicle. We hope our car drives well and will be a reliable car going forward. read more

I purchased a used (not Infinity) car from Chastity. She was extremely helpful over the phone and during the test drive. All the employees I interacted with from sales to finance were friendly and helpful, even staying open late so I could purchase the car. The process was quick and easy compared to other previous car purchases from dealerships. We had several trips planned right after the purchase, and I've already put more than 1,000 miles on the car, and it's running great. Overall, I've been highly satisfied with my experience here. read more

NEVER buy anything from this place. Horrible experience with these people. Bought a $43K used (2020) vehicle and they wanted to up-charge so many things. No thank you was not what they wanted to hear when they are trying to sell you their extended warranty (they call it something different). So eventually flat out told the guy "NO." He rudely commented, "Well I guess you can pay for it when it breaks." I almost didn't buy the car! But did anyway. Drove the car off the lot to notice the gas tank was empty...19 miles to empty. Drove right back and made them put gas in it! Who sells a car with an empty tank? Doesn't matter if it's used or not, at least have the courtesy to put in some gas. read more

I brought my car in for a repair. They asked for $290 to perform a diagnostic. After the diagnosis, they told me the cost would be ~$4500 to repair. I trusted the dealership's expertise, so agreed to the cost, but asked them to "check everything and make sure nothing else is wrong" to ensure that the $4500 would get the car operating correctly and cover all the needed costs. After tacking on an additional $20 to the cost for a leaky hose they found after I authorized the $4500, they contacted me and informed me that my car was ready and that "everything else looks good on your vehicle." When I picked it up, it was making a rattling noise. The car was not making that noise before they made the repair. I brought the car back and they wanted ~$750 to correct the rattling noise... What a racket!!! I would not trust Stevens Creek Infiniti to make any repairs or services to any vehicle, and STRONGLY caution everyone against going there. There are other Infiniti dealerships not too far away that have better customer service and a moral compass. read more

Stay away. A couple of weeks after purchasing a brand new QX80 the car started making a noise. We expected a level of service that matches the brand name and got nothing. The dealership's service department and Infiniti's consumer affairs were both incredibly unhelpful. We deeply regret buying this car in this dealership. read more

First time to buy a new car in US, it was a great experience. Cemal and Tamasha are very friendly and helpful. Thanks! highly recommend! read more

Stevens Creek Infiniti - New 2020 QX60 is luxury and comfortable - Car Dealers Near Me - Santa Clara, California

stay away from the service department. Crooked practices. don't fall for their unscrupulous antics... read more

I purchased my very first Infiniti and I just absolutely love it. The ladies that assisted me were fantastic. Tamasha and Zeynep were both very helpful. Omid the GM was so knowledgeable, friendly and attentive to the customer and his staff. Sean and Cemal were the two Sales Managers that helped make the purchase process seamless and quick. From start to finish, I was very impressed with the level of service I received from this dealership. I am now the proud owner of a 2018 Infiniti QX30 Turbocharged AWD. Happy to be part of the Infiniti family. Kudos to the Stevens Creek Infiniti Team! read more

Stevens Creek Infiniti - My new baby - 2018 Infiniti QX30 - Car Dealers Near Me - Santa Clara, California

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*******STAY AWAY FROM SHADY SALES PRACTICES********* Zeynep is a sales woman on the lot & is very nice. She tries hard to help the customer. Unfortunately, her sales & finance manager is extremely rude, will repeatedly interrupt the customer, argue with you, and then tell you he knows better through his experience working at 40+ different dealerships; I can see why he cannot hold a job. The sales & finance manager refused to allow for a used car to go to an independent mechanic to examine the used car. This is really unheard of sales practice with used vehicles. Other dealerships do allow used vehicles to be taken off the lot for examination by an independent mechanic. Other dealerships also do not initiate a call by screaming at the customer and then saying "I don't mean to talk over you" , while proceeding to repeatedly do so. The dealership has a multipoint inspection which he stated he does not stand behind in any meaningful way (there is no warranty implied or intended by the inspection). I was serious about purchasing the car, but the sales & finance manager made it clear that there is something shady about this place. read more

Shady business! Spoke to Magic (sales) and scheduled an appointment for my aunt and uncle who does not speak English. Upon arriving, he and his manager attempted to add and sneak in "dealer add on items" he claims that it's already on the vehicle. Keep in mind this is for a used BMW at an Infiniti dealer. And he needs to add $1500 on top of the sales price. They attempted to take advantage because my family members don't speak English. BE AWARE. Shady dealer. RUDE manager read more

I've been having such a wonderful experience with the crew at Stevens Creek Infiniti, I am happy to promote Hai and Benji (apologies if I butchered the spelling) for their excellent customer service and extremely clean work they've performed on my vehicle! Especially since I own a rare Infiniti model, I really appreciate their care and honesty for my vehicle! read more

LOVED MY EXPERIENCE!! Huge thank you to Shahin and Cemal, they gave excellent service. They got me the car of my dreams with the price that I wanted. Make sure to ask for them when you are looking for your perfect car! read more

100% incompetence. They were incapable of completing a simple 40K service without failing on simple tasks. Take your biz elsewhere. Save yourself the headache. read more

STAY AWAY FROM THIS DEALERSHIP. What they did to me was selling me a clean car with no accident. However, I reaized that the car has a FRAME DAMAGE, Repaired and REPAINTED a DOOR & a Fender. They are dishonest and what they did to me is simplly a FRAUD. They must be proscuted and have their dealer license revoked. read more

I did not buy my new QX60 from Stevens Creek Infiniti but the dealership people treated me nicely. It made more sense for me to buy my leased car. I would visit them again if I have the budget. read more

Michael was extremely helpful! Had a good personality. Let us know there was coffee and water. Gave us access to Netflix. He was the only nice person there. read more

***BUYER BEWARE. DO NOT PURCHASE A VEHICLE FROM STEVENS CREEK INFINITY!!!*** They are the most dishonest and untrustworthy car dealership I have ever dealt with in my life. The vehicle I purchased was certified preowned, and was still under the manufacturers warranty. I was informed by the dishonest, fast talking finance manager, David Solorzano that because my vehicle was preowned certified, it had undergone rigorous maintenance inspection bumper to bumper and everything was in great order. Keep in mind that I purchased my vehicle in September 2023 (3 months ago) and have driven 2800 miles. I purchased a 2019 Xfinity QX50. 33,000 miles. 1. Within the first month and a half of purchasing my vehicle, I received a hefty bill from the DMV for $460 for registration renewal. David Solorzano lied and told me that registration was included in the contract and I would receive tags in the mail. 2. After only driving the vehicle 2800 miles I get an alert in the vehicle that it is due for an oil change, which I had to pay out of pocket. Oil changes on these vehicles should last 5000 miles. They may have changed the oil at some point, and if that's the case someone at the dealership drove it 2000 miles before they sold it to me. . 3. Due to recent rain, the first time I used the Windshield wipers they were peeling on both ends and were not functioning properly. I had to pay for replacements 4. When I had the windshield wipers replaced and the oil changed at my local infinity dealership I was informed that my brakes are low and will require replacement on my next visit. 5. Outside of the purchase price I paid $1000 for Cilajet. The crooked finance manager lied once again and said I could take it to any Infiniti dealer to have the cilajet done. When I attempted to book the appointment at my local Infiniti dealer, I was told that I had to go back to Stevens Creek to have the work performed, which is 40 miles from my home. I would have never purchased it had I known this. Not to mention they only perform the 6 hour service on Monday, Tuesdays and Wednesday. 6. To add insult to injury, I learned that the CARFAX report David provided me was from 6/8/23 (I purchased in September) and the mileage was noted at 5000 miles less than when I purchased. So basically the carfax was ran 3 months prior and had been driven another 5000 miles 7. I already had approved financing and I provided David my pre-approval information. He took my finance info and said great. He told me that he needed my Social Security number as part of the application process, and I was adamant that he not run my credit. The next day I received an alert that he ran my credit. I spoke with the District Manager about this and got no where with him BUYERS BEWARE!! read more

After a day of car shopping we ended up at Stevens Creek Infiniti. Brendan helped us and he was awesome. He was very upfront and honest. I would highly recommend him for your car buying needs. We came from the Salinas area and it was worth the drive. read more

My husband and I stopped by Infiniti dealership just to look around and wound up buying a car. Brenden handed us the keys and told us to take it for a test drive. He was easy to deal with and very helpful. read more