From the start, this dealership made the buying process a breeze. I spent several months exploring…read moremy options for a Lincoln, and the sales and service team answered every question we had--patiently and thoroughly--each time we visited. There was never any pressure to buy, just great service. My wife's last two vehicles were a Lexus and a Mercedes ML, so we were looking for true luxury. After test driving two models, we knew we made the right choice with the 2026 Nautilus. The dealership was even willing to dealer-trade for the white exterior and interior combination we wanted, and as expected, they had it here in just a few days. The follow-up after our purchase exceeded expectations as well. Special appreciation to Terry Overkamp and Nathan for making the entire experience outstanding. I know my wife will truly enjoy her new Lincoln. I will too. GS

My wife took our 2021 Nautilus to their service department for a recall engine valve test. She is…read morenot the type to complain at all but when she returned from the appointment, she was furious at the rudeness and dismissive attitude of the service person she had to deal with. This is how Lincoln hopes to improve its position in the competitive arena of luxury car ownership/service experience? No excuse.

After looking at other brands, we still had a few on our list, but the process was getting old! My…read morehusband ended up doing even more research than we already had done and came up with Mazda. We went there on a Saturday morning and were approached by Andrew. We talked about what we were looking for and he got a vehicle for us to test drive. We weren't fans of the first one. We told Andrew what we did and didn't like. He brought out another vehicle to test. We loved it! When we got back, we started the process of buying it. That process always takes longer than we like, but we don't have to do it very often! We did everything that Andrew needed and then we had to wait for the finance guy. We were paying cash and were not purchasing an extended warranty that day. That didn't matter - we still had to wait and go through the process. Grant was the finance guy. He did go through everything quickly after we told him where stood on the warranty issue. He was pleasant and very efficient. I love my new vehicle! Andrew called four days later to see if everything was okay and to see if I had any questions. I highly recommend this dealership and Andrew and Grant!

Run don't walk away from here. Poor customer service, lost titles, staff can't / won't follow…read morerequest & sent important paper work to Wrong address, even when all papers inside had right address.

I decided to lease a Velar from this dealership. The worst customer service experience. I drove in…read moretown from Jefferson City, Mo to pick up the vehicle, and my deal was not even done. The sales Manager asked me when did I want to pick up my vehicle, and told him Saturday, due to work hours. I emailed and called the sales manager six days ago, and I still have not received a response. I would never recommend this dealership to anyone.

I had an amazing experience purchasing a Lexus RC F from Plaza Jaguar. I found their listing online…read moreand worked with client advisor Kris Spector from start to finish. Since I'm 1,800 miles away in California and was buying the car without seeing it in person, the process was more involved than just walking in, picking out a car, signing paperwork, and leaving with the car. I was actually quite nervous about it all. But Kris helped me with everything from getting me detailed photos/videos of the car to assisting with my third-party pre-purchase inspection and shipping. He was attentive, courteous, and patient. When the car arrived, everything was in order and I didn't have a single complaint. In fact, I am in love with my new (used) car! I would not hesitate to deal with Plaza and Kris again! Kudos also to business manager Rich Grzyb and general manager Gary Hahn, who were both instrumental in helping to finalize the deal!

Years ago when Mickey was the owner and Norman and Bob worked there that was a great place with…read moregreat service.'After moving to the Lake of the Ozark's we have not been back We do miss those great mechanics. That has been 20 years ago.

Took my 2014 Highlander there to have the liftgate repaired. They shot me an estimate and had it…read morefixed in less than 24 hours in spite of having to order the parts. They did a super job and saved me over $500. The previous estimate was from Toyota. Very personable, friendly guys. Would recommend them for complete auto service.

Great service and attention to detail very personable with recommendations to wait on some items…read morewhich were not necessary at this time.

It would help if they were more honest with their customers…read more Here's what happened to us: When we went to the West County Audi dealership, we were shown a particular car's elaborate infotainment center at length, and we also conducted a test drive of the car with the salesman. After we agreed to purchase it, we were taken into the dealership, where we processed the paperwork and provided the payment. After the deal was closed, we were escorted back to the car we thought had been initially shown to us, and left the dealership for home. After we got home, we tried to access the car's infotainment center using my cell phone without success. Nothing we tried seemed to work. Finally, I emailed the salesman asking for assistance with our problem, but he never responded. I also called the dealership at one point, and they were very unhelpful, bordering on unfriendly. It wasn't until I finally took the car to a different Audi dealership, in Creve Coeur, for help did we realize the West County Audi salesman had apparently switched the car on us and that we did not actually purchase the car that had been shown to us. This was a major disappointment for several reasons, but primarily because we felt we had been cheated. The salesperson at the Creve Coeur Audi dealership readily explained how we needed to use a USB cord to connect our phones to the car which was entirely different from what the West County Audi salesman had told us. Also, the car we purchased clearly didn't have the elaborate infotainment system that had demonstrated to us so meticulously. We've purchased many new cars, and this is the first time anything like this has ever happened to us. We do not recommend that anyone buy a car from this dealership.

Great Staff, Great prices, Fantastic Customer service 5 Stars!…read moreLow employee turn-over, and highly experienced

Absolutely amazing service and helped me get what I needed and best part I order winch cable and…read moregot it within 24 hours. I figured I would get it delivered 3 to 5 days

My husband was picking up his car after having it serviced and while he was there, he decided to…read morewalk around and look at cars. We were in the market for a new vehicle. He wasn't shopping - just a quick look around. He was approached by a salesman and he let him know he wasn't interested in talking with him and he didn't want the guy to start selling to him. But the dude didn't listen and tried to engage my husband in conversation, etc. He ended up leaving because the guy wouldn't leave him alone. We went back a week or so later to test drive a few vehicles. We got the same guy because he had approached my husband a week ago so now we have to be his customers. He got super pushy again! We were out on the lot and my husband went in and asked for a different salesman. The first one asked him why. My husband said, "I told you I didn't want to be sold and all you're doing is selling". So we got another guy. New guy wasn't pushy, but he was extremely frazzled. He was helping someone else at the same time and couldn't get it together. We test drove two vehicles and weren't ready to make a decision. We had already planned to test drive other brands. We thanked the guy and went to leave and he reminded us that it was the last day of the month. The last day of the month didn't matter to us. I know it mattered to him because of quotas and such. I did not feel it was appropriate to mention it to us. While at another dealership, we were told that Leo Payne owns dealerships in Colorado and doesn't really pay attention to this one. I don't know if it's true, but the place isn't what it used to be. We ended up not buying a Honda.

We love Hondas, but if you have one, go somewhere else to have it serviced. We just had a lot of…read morework done; spark plugs, rotors, suspension. En route to a family trip we noticed a fairly significant shaking at 65mph and above. Genuinely does not feel safe to drive but now we're 3 hours from home. Incredibly frustrating. Hoping we can get into a local dealership and they can fix whatever LP Honda did to cause the issue.

My wife and I recently had an exceptional car-buying experience as a result of Wade Sandrell, our…read moresalesperson who exemplifies what customer service should be at a top-notch level. It was pleasure of purchasing our new high-end Toyota hybrid from Jay Wolfe Toyota, and we can say without hesitation that this was an exceptional experience from beginning to end. What truly distinguished this purchase was the professionalism, character, attentiveness, and genuine care demonstrated by our salesperson, Wade Sandrell. From the moment my wife and I walked into the dealership, Wade Sandrell consistently gave us his undivided attention, patience, and personal commitment. That level of attentiveness continued throughout the entire process, including the approximately four-month wait while our high-end hybrid Toyota was being manufactured at a Toyota production facility. Of course anyone who has ordered a highly sought-after vehicle understands that waiting several months can create uncertainty and anticipation. Wade remained engaged, communicative, professional, and reassuring throughout that entire period. What impressed us most, however, was that Wade's excellence went far beyond simply selling us a vehicle. His genuine way of being, personal values, integrity, character, and commitment to his customers were evident throughout our entire experience. He wasn't simply focused on completing a transaction. He focused on building a relationship, understanding our expectations, answering our questions, paying attention to the smallest details, and making certain that we felt valued every step of the way; that distinction mattered. In fact, Wade Sandrell made the difference in our decision to spend our money at Jay Wolfe Toyota rather than returning to the Lexus or Mercedes-Benz dealerships we have purchased from in the past. When customers have options and especially when they are considering premium and luxury brands, the experience surrounding the purchase can be just as important as the vehicle itself based on our interactions. Wade, on behalf of the Jay Wolfe Toyota dealership earned our business through trust, professionalism, and genuine customer care. His personable approach, attention to detail, responsiveness, patience, and ability to establish a meaningful customer relationship were truly outstanding. He demonstrated that exceptional salesmanship isn't about applying pressure or simply closing a deal. It is about listening, understanding, communicating, serving, and building trust. From a customer's perspective, Wade Sandrell is a model for what a vehicle salesperson should aspire to be and emulate. He represents the type of employee every dealership should want representing its brand. We would also like to extend our sincere appreciation to the Finance Director at Jay Wolfe Toyota. The finance portion of purchasing a new vehicle was thorough, but it was not complicated or stressful, and the entire process was handled with exceptional professionalism and precision. The financial requirements were seamless, organized, transparent, and efficient, helping ensure that the purchase of our new vehicle proceeded smoothly from beginning to completion. My wife and I also appreciated the information and guidance regarding preventative maintenance and available options designed to help us keep our new vehicle in pristine condition, dependable operation, and long-term operational readiness with a high regards for safety. Such level of follow-through reinforced our confidence that our relationship with the Jay Wolfe Toyota dealership extends well beyond the day we drove our new vehicle off the lot. We are immensely appreciative of the dealership owner, our salesperson, Wade Sandrell, the finance director, and the entire Jay Wolfe Toyota organization for the exceptional new vehicle purchasing experience and leadership demonstrated. If you are considering purchasing a Toyota, we highly recommend giving Jay Wolfe Toyota an opportunity to earn your Our five-star rating is easy to give and thoroughly desIerved.

This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.