I moved to the area about 2 years ago and needed to have some maintenance done on my 2000 BMW. I read on Yelp where several of the local BMW dealerships are dishonest, overcharge or even say something needs to be fixed when it does not. Then I found Autoscandia, which had very high reviews, so I tried them out. I have been exceptionally pleased with them. I have been in several times for different issues (12-year-old car). Every time I have been there or talked with them on the phone I have experienced friendly, professional and knowledgeable service at the front desk, especially from Dan, as well as with their mechanics. I trust them. They let me know what is wrong with the car and how much it will cost before they work on it. They adhere to the agreed-upon mechanic work. They let me know when they see any issues that will need my attention in the future, and give me an approximate timeline of how long it will be before it needs to be addressed. They have been great at diagnosing problems correctly the first time. Recently I took my car in for the state inspection and it failed! It turned out to be worn-out wiring, which was also causing other problems. They could have overcharged me while "fixing" the other problems, but they didn't. I am so happy I found them! read more

Being a long time BMW owner, I discovered this shop by high ratings from other satisfied customers. I tried them out for a very complicated software issue that was affecting my shift patterns and was plain annoying. They had the car for 2 days for diagnostics and resolved the issue completely. Not only where these guys (Dan) super nice, I did not pay dealer prices and lower than expected invoice......like a $100. My new shop moving forward. read more

Anytime my car needs something more than an oil change or light bulb replacement, I want to tear my hair out because I know I will have to spend more time and money than I want to in order to get the problem fixed. When I called AutoScandia about a prolonged problem my car had been having, I was beyond frustrated and just needed a mechanic who could really listen to the problem and actually fix it. Mark answered the phone and his calm tone immediately put me at ease. He listened attentively, asked critical questions, and was confident that AutoScandia could identify and rectify my car's problem. I took my car in a few days later and within a few hours, it was ready to take home, problem-free. The best part was I paid about half of what I expected. I cannot say how appreciative I am of people and businesses who take time to produce quality work for a fair price. Such a model needs to be followed more often, especially in areas where cost of living is already very high. I feel foolish for never having taken my car to AutoScandia before, but believe me, I won't make the mistake of taking it elsewhere. Thank you to Mark and the entire AutoScandia team! read more

Mark contacted us, explained that they found out the mechanic wasn't following their procedures, and promised to take care of our problem. We decided to give them another chance and took our car back, and Mark has worked hard to try to figure out our car's problems. He has fixed some of the problems, and we are hopeful that he will get our car back to normal. read more

These guys are great. They know the cars they service and don't try and charge you for things you don't need. Dan is a first rate rep who loves the cars he services. read more

We are new to the Reston area and are happy we found Autoscandia to service our two Audi's. The Service Manager, Wolf, is very knowledgeable and they seem fair with their pricing. The place is very busy- I think everyone in the area with an Audi, BMW or Mercedes must get their cars serviced there. read more

Our mechanic retired (which we took very hard) so I asked around on social media and looked at Yelp reviews and decided to try Auto Scandia. We have 4 old cars so we're a mechanic's dream customer. Hybrids are tricky and you can't take one to just any mechanic--yet you hate to have to pay dealer prices for repair work. We took our Prius to Glenn and with 275,000 miles on it he got it running like a new car again! We've never had a mechanic call to check on things the next day. We feel Glenn is knowledgeable, honest, and very service oriented. He will be seeing plenty of us :) read more

I always take my BMW here for repairs ever since a friend recommended it 4 years ago. They are honest, competent, and fast. The office staff are super friendly, and have a nice waiting room with coffee/tea. Recently I have a coolant leak and due to safety concern I drove to a nearby repair shop for repair. When I had questions about the quote, I called AutoScandia and spoke to Zack. Zack is very knowledgable and very kind. He explain how they work to identify problem and give me a quote. I'd always feel confident and comfortable to let AutoScandia service my car. Strongly recommend! read more

Very sweet and professional people! I went there for. State inspection and the guy at the counter was very nice. He explained what I should be doing instead of asking me to do things which wasn't needed. They have a clean waiting area unlike other auto shops. Very prompt and quick with their service. read more

Update 12/28/16 - I am honestly pretty amazed at the prompt and complete response I received to this issue. Within a few hours of posting this review yesterday, I received a call from the owner, who had researched my issue, and wanted to work to find a solution for my car. He personally came out this morning and picked up my car for repair, and a few hours later I received a call that all of the tires have been inspected, remounted, and re-balanced(and replaced anything that was damaged). It ended up being some issues with the Wheel/Valve stems, so hopefully this recent fix resolves it all for good. I had my initial frustrations with the whole situation, but they have far exceeded expectations in fixing the issue. There are a million things that can go wrong with a car, much less the number of cars that come in and out every day from their shop, so the occasional issue is understandable. What set this apart is the response and attention given to make the issue right. Thanks! read more

UPDATE: the owner, Mark contacted me the same day I had an issue. The very next day he had the inspector raise my car up on the lift and all three of us took a look at my water pump leak as well as my brakes. Mark personally looked up tires for me (as we noticed a nail in my front tire while the car was on the lift), got me a replacement vehicle, and did everything in his power to make sure I knew how much they care about their customers and want them to be taken care of. Gene and Glenn were absolutely wonderful as well - phenomenal customer service, courteous and professional. They definitely made up for the mishap/miscommunication. ORIGINAL POST: I have never had a bad experience with AutoScandia prior to today. First time was a simple safety inspection and the second was an oil change. They provided me with exceptional service both times. Last week, I brought my car in to them to get the safety inspection done as well as an oil change. During the safety inspection, they found that my car's water pump had a cracked valve and that it needed to be replaced. I was informed that this service would take all day but that I would be able to pick my car up that same day so I called to schedule the service for a Friday. My car was dropped off at 0800 when they opened and since I hadn't heard from them all day, I decided to call to get an update at 1624. At 1624, they informed me that the maintenance had not even begun on my car as the part they ordered wasn't operational and that they had to order a new part (which was there at the shop). My two options were to 1. pick up my car and drop it back off Monday or 2. to leave it there over the weekend. The problem with dropping my car back off on Monday was that it would require me to be late to work yet again. The problem with me leaving it over the weekend is that the work wouldn't be complete until at least end of the day Monday and I would be without a car all weekend. So now, I'm stuck with a cracked water pump valve that should have been fixed and no way of knowing whether the work will actually get done by the end of the day Monday or if I would have to wait until later. I will no longer be going back to AutoScandia but will try to find another mechanic elsewhere. Just a note on my water pump valve "leak" - there is no residue under my car when it is parked for a long time, no warning light that comes on nor does the thermostat indicate a change in engine temperature. If anything, during the inspection, they should have mentioned my brakes which are original to my 2015 car with over 42,000 miles on it. read more

After a bad experience at a local BMW service center, I needed a new mechanic. A slew of error messages on my 535i made finding one a priority. I checked reviews and contacted Auto Scandia. They provided outstanding service, in both the technical and customer care areas. Dan did a great job communicating with me and keeping me informed. Doug, the technician, provided extra quality assurance, testing the car and his repairs extensively. And keeping the defective parts to better explain the repairs. When you drive a "luxury" vehicle you know repairs are going to be expensive. Auto Scandia was not cheap but I felt like I got full value for my money. Immediately after picking up the car, we took a 750 mile road trip in really lousy weather. The car behaved perfectly. Thanks Auto Scandia! read more

I just got off the phone with "Dan" wanting to schedule an appointment to remove a nail from my car's front tire. I told him I wanted to come in during lunch time and he told me all the mechanics go to lunch and he can't put me down. I hadn't even told the guy what time - could've been noon, 1pm, 11pm etc. I guess their mechanics take 2 hr lunches? This is disappointing because they're right by my work and I was hoping to start a reliable relationship with this shop. read more

I have no issues with their mechanical competence, but ... - their prices are quite a bit higher than the competition (last issue I went to them for, their price was over 40% higher than another Swedish Car mechanic's price), and more importantly... - I do not trust them any more. I'd had a couple of inklings/questions before, but kept going there because of their 'expertise'. But one time they told me a major part was bad and would absolutely fail inspection unless it was replaced -- I brought it someplace else for the inspection and not only did the car pass inspection, but when I asked them to look specifically at that part, they said there's nothing wrong with it at all. I have since then had that part looked at by 2 other mechanic shops and they have all said there's nothing wrong with the part at all. This was not a mistake or a quick estimate by AutoScandia -- it was a full conversation about what was wrong with the part and how definite it was that it'd fail inspection. Black and white. I was disappointed, to say the least, that they manufactured a problem, and an expensive one. Get a second opinion if you go here. read more

These guys are the best around. Francisco did a great job fixing my tire, super quick and clean! Mark is a very gracious owner. You can tell the passion they have for cars and for the community. I'll be back for sure. Great job! read more

I had a vacuum leak in my brake booster. I knew I needed a new brake booster before they looked at the car. I dropped the car off stating the problem and also asked for an estimate on brakes and 2 tires. Well, they called me and gave me the huge estimate with a few other services thrown in. They wanted to mark up the part 3 times. I understand there is some markup, but this made me want to get a second opinion. This is when the man on the phone got nasty and said that I owed him $184. I asked what for and he said that was their diagnostic fee. I strongly disagreed. He said that was industry standard. I was also told to get my car off of their lot by 5pm that day. My husband was out of town, I had him call to see what the deal was, they lowered the fee to $92. I went by, paid the money and will never return. One of the owners called me that night and I declined to return his call. Update: I received an email from the owner. He was very concerned about my experience. He refunded my money and was very professional. Possibly I got a "bad apple" and I would consider using this shop in the future. read more

If you are looking for great service by all around nice, knowledgeable, people at the top of their field, bring your vehicle to AutoScandia. From the moment I walked in the door I was made to feel like my issue was as important to them as it was to me I had recently purchased a used Audi Q7 and tried for almost two weeks to get in touch with Chantilly Audi to set up an appointment to examine the car. A few days after purchasing the car a rattling noise developed inside the engine which through research online I determined to be a possible major Issue involving an improperly torqued bolt within the engine. I was willing to pay the outrageous labor at the dealer to have the engine pulled to preemptively head off any possible future problems but could not get in touch with anyone. After leaving several messages at both Chantilly and Tyson's Audi and not getting a call back I put the issue on the back burner for a bit. BIG MISTAKE. With less that 300 miles (accumulated by me) on an out of warranty Audi. The dreaded "Oil pump/timing gear bolt issue " that I had researched developed. A single two dollar bolt improperly torqued during production vibrated lose causing catastrophic Engine Failure. After calling Audi and demanding to speak to a service manager I was told that an engine for my vehicle would be 20,000-25,000 for parts and labor and that they would need to diagnose the problem first at a cost of 2500 to check for the bolt issue which they claimed is an unknown issue. I know VW/Audi is having major issues right now with "Dieselgate" but that is no excuse for a Luxury Brand to not return a phone call to a loyal customer. Had the service manager taken 5 minutes to return any of my messages, I would not be in the situation I am in now which brings me back to AutoScandia. AutoScandia is the polar opposite of the service I have become used to dealing with repair facilities. The shop layout and people are fantastic. There was no wait, no arrogance and no run-around and communication was excellent. When I called at the break down scene they answered the phone gave me a towing recommendation and told me to come on in. Within 1 hour of my phone call I had an appointment and was on my way over with my Audi in Tow. I walked in obviously angry at the whole situation and the gentleman behind the counter immediately asked me my name and what my issue was, listening intently to my entire experience and sympathetically letting me know that I was in good hands which I could see that I was. I was offered coffee and a soda and a form to fill out while their Audi Master Technician, Wolfgang, was paged to come out and speak to me. They handled everything exactly how you would want any repair shop to, down to the smallest detail even offering me a shuttle to wherever I needed to go. Within a day (as they promised ) they had diagnosed the issue as being a complete engine failure and loss of compression (most likely caused by the bolt as the rattling noise indicated) although there was no way to confirm 100% without pulling the engine. Wolfgang personally called me to deliver the news and my options and instead of rushing me to make a decision gave me the weekend to think about what I wanted to do and his number if I had any further questions. Their estimate for a repair was half of what Audi's was and the level of service I received alone has earned my families future business. From start to finish this is how all service businesses should be run. Great people, honest people, compassionate people , knowledgeable people, & great communication . The people that I could see, from the front desk to the Mechanics in the back, all looked happy to be there and like they genuinely enjoyed their jobs. These are the people I want working on my vehicles. Wolfgang, the gentleman at the front desk, the mechanic that drove me home & AutoScandia earned and deserve 5 stars. read more

I took my 2009 Mini Cooper here to get an alignment on the wheels- BMW charges entirely too much, plus their estimated wait times are always off by hours! After dropping the car off, I got it back and it was perfect. Lovely! A few weeks later I happened to be driving in the area and couldn't, for the life of me, figure out how to open my hood to refill my window washer fluid. The handy manual was at home. I was wearing a suit for work and was loath to get too curious for fear of getting dirty. I stopped into Autoscandia and asked the gentleman behind the counter if anyone could spare a few minutes to show me how to open my hood. Granted, I AM a woman, and they COULD have made some comments, but they didn't. When 2 of the Volvo guys couldn't figure it out, they went in to get the Mini "expert," who opened my hood in about 2 seconds. This was all done within about 10 mins, by 3 gentleman who knew I wasn't going to be charged for a helping hand. That, to me, is an amazing standard of quality customer service. I will be returning to Autoscandi for everything that isn't covered by my warranty!!! read more

I took my Volvo C70 here for 2 years. I encountered a problem, and Mark (the owner) called me to straighten it out (you can reach him via their website where it says to "email owner"). . He looked into the situation, and resolved it fairly and quickly. He was extremely sincere and concerned about "doing the right thing" when we spoke. As a female who isnt a "car expert" - I need to have trust in the mechanics that work on my car. I feel as if Mark has highly skilled mechanics working for him along with integrity and excellent customer service - and it doesnt get much better than that. read more

Per a previous review, Mark the owner of Autoscandia reached out to me personally. He took a personal interest in my e39 and spent hours of his own time working with meover phone calls, and emails while i was out of town and face to face when i was back in town. I cannot express how much his personal attention means to me, however I am pleased to say Autoscandia has another happy customer read more

We have been AutoScandia's clients for now nearly eighteen years. It would be an understatement if I wrote that I am likely one of, if not, the most demanding and difficult clients that they have. However, if things are done timely, correctly and well documented, they also know that we are one of those clients that will question little and not complain about the cost, while also recommend them to friends and family. No one is perfect, so it goes with AutoScandia; however, very few mechanic outfits will make you feel welcome and try to do best that they can to ensure your vehicle runs well, at the fair cost and that you feel welcome while your opinion is heard and respected. Try them, trust me you won't regret, but make sure they clearly understand who you are and what your expectations are, and don't deviate from it. Even then be prepared for an occasional screwup but we are all human and it all depends on how the long term outcomes are. read more

Great service every time. Very professional staff. Clean and well managed waiting area. Love the shuttle service. I can drop off the car in the morning, take the shuttle to work, and ask for the shuttle to pick me up when the car is ready. Love the coupons too. read more

Bottom line is I TRUST these guys with my '88 VW Scirocco. That's my baby and they treat it right.

AWESOME customer service and honest mechanics that take pride in their craft and skill. I've been bringing my BMW here for years and have had nothing but positive experiences. I've referred many people here and they have had similar experiences. Kudos. read more

I have been taking my 2009 BMW 328i to Auto Scandia now for several years. This is a first rate operation with a very knowledgeable and friendly staff. Recently, I had an electrical issue with my car. I worked closely with Service Technician Scott. Scott was incredible. He took time with me to trouble shoot the issue and gave me a full readout on potential root causes for the problem. When I picked my car up, Scott walked out with me to the vehical and explained how the problem was resolved. He even provided a picture he had taken of my battery burried in the trunk so that I could see the complex wiring and how a loose connection caused my electrical issue. If that isn't first rate service, I don't know what is. Thank you to Scott, Dan and the crew at Auto Scandia. You have a loyal customer in Washington DC! read more

AutoScandia is a great place to take your car. They are professional obviously, but they do such a great job with communication. I am always impressed and we have been customers for over 10 years! I rest easy knowing two things:. 1) their workwill be "right' and 2) the price will be absolutely reasonable. read more

The a/c in my 2004 Saab went out a few weeks back. A repair shop in Alexandria wanted to replace the compressor and two other expensive parts for a total of $1600. So I went to Autoscandia and couldn't have been happier. They looked at it, refilled the freon and sent me on my way for about $160. They also put a dye in the a/c so that if there is a leak in the future, they will find it easily. It was so nice to find a repair shop that understands Saabs and isn't trying to rip off their customers. They were friendly, responsive and honest. I would highly recommend them. read more

I had an intermittent engine fault with my Audi. I've taken it to Autoscandia for other work, and always been extremely happy with their service, but this was just exceptional. Their tech, Jeremy, went way beyond the call of duty in diagnosing and solving the problem. He found a defective valve and replaced it, performed multiple tests on the vacuum lines, tested the sensors and fuel systems, and eventually tracked it down to excessive ethanol in the fuel. (14%, not 10. Shame on Exxon -- but that's another story.) He tracked down an Audi TSB that described what to do, and said that if that didn't help, the best thing to do next was to go to the dealer so they could use their specialized equipment. The amount they charged me for the repair was a fraction of what it would have been if I'd paid for all the labor hours that went into it. It took a few days to complete, but that was mostly due to delays getting the part and the fuel additives they needed. They made sure to keep me updated regularly, and they were quite apologetic that it took so long. read more

I have use AutoScandia twice now, and I have been extremely pleased with the service both times. The first time I brought my car there, it had failed the Virginia safety inspection at a gas station due to a broken part. The owner took me under my car and showed me the part, which looked broken to me. However, I wasn't comfortable getting my car repaired at this gas station, so I searched for a reputable place in Yelp, where I found AutoScandia. I brought my car in and told them what part needed replaced. They looked over the car and called me later in the day telling me that the part had some cracks but was still in good enough condition to pass inspection. What! I was amazed that a business would look over my car after I tell them a part is broken, and come back saying it wasn't. Thanks to AutoScandia, my car passed inspection and it only cost me the standard $16 plus the cost of a lightbulb that was burnt out. They didn't even charge me labor to install the light. I was throughly impressed and have switched all my car maintenance to AutoScandia. The second time I took my car to them was for factory maintenance, and they definitely saved me some money over taking it to the dealership, while still providing excellent service and professionalism. read more

Once you're inside the front area they have waters and magazines and some areas to sit which is very nice. When service is complete they will call you which is very awesome. While you're waiting you can go right across the street to the target and shop for a while which is nice or you can walk around like a pretty business buildings with someone like me enjoys as I'm in the corporate architecture, yes I know I'm weird read more

The service is of good quality. If you work close to it, this place should be strongly recommended to you(takes 2~3 hrs for car maintenance). I was there for car maintenance and they did so well in maintaining the car condition. Service is friendly. Would be better if the price could go down a little bit! read more

Took my Audi TT and Audi Allroad to Autoscandia because they are very close and convenient. They did reliable work. I must say I flip flopped between them and the Audi dealer. For the most part I could save a little bit with Autoscandia but not always. Audi would send coupons and that would sometimes be enough to go to the dealer and get a free loaner. I would say overall a convenient and friendly shop to deal with and no funny business like many shops in the area. read more

Thanks so much to Glen, our service advisor, and AutoScandia for taking caring of us the other day. My GMC Acadia has had the Check Engine light on for some time. I brought it to other places and they could never figure out exactly what was wrong with it. Basically, they reset everything and said it was fixed! Of course it always came back on. Within hours of a Diagnostic at AutoScandia, they determined it was a Purge Valve that needed to be replaced. They quoted me a price for the part and labor and then later, it was determined we could use a less expensive part, they used that one instead and lowered my total cost. Very honest, very helpful. No wonder your parking lot is always full. Thank you so much!!! UPDATE: Had to get Emissions tested to register my car, so of course I returned to AutoScandia to get this done after they did such a wonderful job replacing my GMC Acadia Purge Valve. They also were kind enough to remind me that I needed a Safety Inspection done as well. Again, wonderful service with a smile!! read more

There are only a few times that a non-savy car person can feel really confident about taking his/her car to a mechanic. This was one of those times. Completely accurate assessment of my Audi's igniter problem (this was my 2nd opinion). They got the part in and had an Audi computer onsite to complete the job. It was not cheap, but it was less expensive than the first mechanic. Very friendly staff. Shuttle available to take you home (local) or to Reston Town-center run by the nicest man ever (Gomez). Rashead by contact, totally nice and professional. Nice waiting area with lots of magazines and coffee/soft drinks available. 100% recommend. read more

I can't speak highly enough about the professionalism of the Autoscandia staff and the quality of their mechanic work. I have brought my 1995 BMW 540i to them on a half dozen occasions over the past year and each time they have been careful to take only the best care of it, to adhere to the agreed-upon mechanic work, and to proactively notify me should the car have any other ailments that might need my attention in the future. Dan and I specifically have developed terrific rapport over the past year, and just this morning I was lucky enough to meet Mark, the owner of Autoscandia. This outfit is as reputable as they get and definitely reasonable with their labor charges; coming from someone who is very picky about who cares for his car, I wouldn't hesitate to return to Autoscandia if and when my car needs it. These guys are great. read more

I had to stop by autoscandia for an inspection and a tire plug. Rolled in, walked right up to the counter where the staff immediately helped me and took the keys. Half an hour later I had full tires and an inspection sticker good as new. Considering my other recent auto shop experience had me stuck in a small, nasty building for about eternity, being able to get in and out and done with no trouble on a Friday afternoon was an absolute joy. The best part? The guy behind the counter was able to honor a coupon that brought the price down to 27 bucks. Couldn't have been a more pleasant auto shop experience, and I know I'll be back soon. Thanks everyone at Autoscandia! read more

Thank you, thank you, thank you!!! After this COLD snow storm yesterday, I had spent over an hour "digging out" of my complex and on the road when my tire light came on saying ALL my tires were low and the way the BMW console words it to stop and get it checked immediately, I was in a panic!!! Almost in tears I pulled up to Auto Scandia at 7:20 a.m. to find out the office didn't open until 8 a.m. I saw a gentleman outside on the side having a cigarette and I asked him if there was any way I could put air in my tires. He immediately told me to pull up to the garage and he would open it for me. Never once did he make me feel like I was bothering him! I get in the garage and start to use my "inaccurate" tire gauge thinking I would put the air in my tires myself. Another gentleman had the air line in his hand with the tire gauge and immediately started helping me fill all four tires. He said the air was very low and he even reset my console and told me as soon as I get out and turn the corner, the light would go off. Sure enough, he was right!. I told him I would come back when the office is open to pay them, and he said to me to just be careful on the roads and no charge. I could not believe the service, professionalism, and outright kindness of the folks at Auto Scandia!!! Thank you a MILLION times over for helping me. I was so nervous and upset about the tire light coming on and trying to drive on the icy roads that were not plowed well at all, and you went "above and beyond" to help me. I told every single person at my office about what the folks did at Auto Scandia for me and I guarantee you, you will be getting not only myself but my colleagues coming to your shop in the future. I know my boss has had work done from you guys in the past and has raved about the service. Thank you again for your kindness to me. Your help meant more to me than you can ever imagine! Donna S (woman who came in this morning in the 328i xdrive tan coupe) read more

Awesome and really honest. It is also great they have the shuttle service to take you home or wherever. FYI waiting area isn't bad either! Update: Received my car back EXCELLENT customer service. I brought my car here because I felt the other place I went to for a car inspection had a laundry list of $626.08 was a rip off. So I explained my concerns with the staff here. They took my car in to do an inspection and sure enough the place I left was trying to rip me off. Overall I saved over $400 worth of work and gained confidence to use them in the future. Now I see why my hubby brings his BMW here to get fixed. You guys are awesome! Keep up the great work! read more

Since this place is right down the street from where I work, and is highly recommended by a number of my co-workers, I've had them do a few things for me, even though I usually go to a shop near my house. The service has been good - no problems at all, but their prices are a bit on the high side. Not way out of line, but above the median. However, for this area, they are in the normal range, I suspect. I would not hesitate to use them again. read more

I've been bringing my 2005 BMW 330i to Autoscandia for a couple of years (after a recommendation from a fellow BMW owner) and have been very pleased with Dan's service. He really knows Bimmers and has properly repaired everything that has gone wrong with it (gasket, steering column, oil filter housing, bushings, etc.). read more