Greatest representatives of all time. I've never been so grateful for a dealership from the top…read moredown. Thank you Bob for making me three year dream come true and fighting to get me the best rate possible, Miguel was amazing and helped me out with getting my hertz rental returned so I didn't have to drive out to San Jose, and Leo was just an absolute vibe with how chill and accommodating he was with everything. Worth flying out from Los Angeles for this because everywhere in So Cal was trying to have any deal make sense on their side only.

I called the dealership about a week ago. A service technician named Jose picked up and told me to…read morebring in my vehicle. I explained to him how the car was and what condition it was and I went in person for an in person quote showed him pictures of the vehicle and yet he still told me to bring in the vehicle today at 12:50 march 3 I brought in my vehicle on a tow truck that cost me 180 to get it towed there and just for him to come outside reject my vehicle made me and the Tow Truck driver waste our time when he perfectly knew and what condition that vehicle was in. In my opinion that's really unprofessional in there line of work if I could give zero stars I would DONT BRING YOUR VEHICLE HERE!!!!!

Although we didn't end up purchasing our HR-V Sport from Rey, I would still highly recommend him…read morewithout hesitation. From the start, he was professional, patient, and genuinely focused on helping us find the right vehicle rather than just making a sale. He stayed responsive, answered all our questions clearly, and treated us with respect throughout the entire process. Even when we chose to go in a different direction, he remained courteous and understanding, which says a lot about his character and the level of customer service he provides. If you're looking for someone who is honest, helpful, and truly committed to a great customer experience, Rey is absolutely worth working with.

I'm actually thankful this dealership didn't help us trade in our '23 Honda Ridgeline. After being…read moretold they wouldn't be able to lease us another car, we headed over to Lodi Honda instead--and I highly recommend everyone do the same. This is now our 4th car with the Lodi team, and they have never let us down. We only stopped by the Stockton location to try and save ourselves the drive. Lodi Honda is far more professional and they actually put in the effort to work with their customers. We ended up leasing a '26 Honda Accord Hybrid. Sorry to say, Stockton Honda but you definitely lost out on a sale this weekend!

I have took in my truck to Sanborn Chevy collision center twice and was pleased by the service that…read morewas provided to my vehicle as well as a customer service that I got from Eric and Kevin those gentlemen know exactly how to treat their customers

Just purchased a 2026 Equinox and had a great experience with Jake and Reter!…read more They were kind, fair, and very knowledgeable, with no pressure or pushy sales tactics. Jake was communicative beforehand, answered all my questions (and there were a lot!), got us a great deal, and had everything ready for us when we arrived, which made the process quick and easy. Reter was clear and honest in finance with no surprise add-ons. First time I can say I enjoyed buying a car, and I would buy from them again. Thanks, Jake and Reter!

Very easy and super friendly. Beto worked with us and was able to get us just the right car at an…read moreawesome price. Harmon was able to give us the information we needed for our new car to get on the road. As beginning EV owners, this information was imperative. Thank you both Beto and Harmon. When we need a new car again, we will be back.

Knocking engine. No type of accountability from owner! At all. Car only lasted 2 years before I…read morecould not be drivable. Shop said car had problems for years way before it was bought by me and this establishment (mega motors) confirmed it had no issues but multiple shops confirmed there had been issues before bought! Such a disgusting business practice! Beto sold me the car. I've posted reviews on their google site and owner gaslights me saying I never bought it there. Like if I don't have the paper work. Brainless owner! Multiple reviews saying the same thing from different clients! It's no coincidence! Be careful and avoid this establishment at all cost!

Worst dealership ever. I got a 2000 s430 Mercedes Benz and he told me it was a perfect running car…read morenothing wrong it all at but he lied straight to my face and I dropped $4000 cash do not come here at all I had my car for 2 days and my transmission wasn't shifting at all I couldn't drive it for a while and I asked if he can fix it like he promised he would to fix anything that was wrong with it but he wasn't returning my phone calls my fan for air went out and my front tire was cracked he didn't tell me that either I had to get new rims and tires put a lot of money into it and more and more bad things kept happening for no reason do not buy a car from here it's not just me either I've had people get Messed up cars from him he lies and don't even let you bring the car back leave you with a piece of junk bad business man dude named "bill".

My car had a clogged charcoal filter, and leaking power steering pump but that was not even the…read moreworst part. The worst part was the owner of this dealership did not submit my paperwork to dmv, it took me 5 months to get my plates and when I called dmv they told me the dealership never sent in the paperwork. Additionally over a year later I find out the car has a lein on it from jb auto sales when I paid cash for the car. Then when I called to try and get the lein off the owner was very rude and even called me a moron saying I needed to pay off my car first, when I paid for the entire car upfront in cash.

I recently purchased a new vehicle from Mercedes-Benz of Stockton and had a seamless, great…read moreexperience from start to finish. My sales representative, Elijah, was incredibly helpful and truly went above and beyond throughout the entire process. After we agreed on my trade-in and new vehicle purchase, I had a dinner to attend and didn't have time to complete the paperwork that evening. To make things easier, their team prepared all of the documents ahead of time and scheduled me to meet with finance the following day. When I arrived, everything was ready to go, and my car was fully detailed and waiting for me with a huge bow on it! I'm absolutely loving my new vehicle and really appreciated how smooth and accommodating the entire experience was. I would highly recommend Mercedes-Benz of Stockton if you're considering your next vehicle purchase!

Elderly customer misled and denied fair service at Mercedes dealership…read more I recently visited a Mercedes-Benz dealership to get help diagnosing an issue with my car key. I explained the problem and was told I needed a new key, which they offered to order for me. At no point was it made clear that the key would cost approximately $400. I only realized this after I had paid, and I immediately requested a refund -- but was told it was not possible because the key was "specific to my car." The key was eventually delivered while I was out of the country for several months. When I returned and tried it, I discovered the original issue remained unresolved. On top of that, my car battery had died, and AAA had to replace it. I returned to the dealership to ask for help again, and was told I should have gone to the "service department" instead of "parts." They refused to assist unless I paid an additional $289 fee to have the issue assessed. Each time I've tried to explain the situation, the dealership simply points to the paperwork I signed as their reason for denying a refund. However, I was not properly informed of the cost or what I was agreeing to at the time of purchase. As an older customer unfamiliar with dealership processes, I reasonably believed I was in the correct place and that staff would guide me appropriately. Instead, I was sold a $400 key that did not fix the issue and now face additional charges just to have the problem evaluated. I feel I have been misled, overcharged, and taken advantage of. I am requesting either a full refund for the key or that the dealership fix my key issue at no additional cost. I believe this resolution is fair, given the poor communication, unclear cost disclosure, and lack of support provided. UPDATE TO POST 2/27/26 I have already filed a complaint with the Department of Consumer Affairs - Bureau of Automotive Repair to help resolve this issue, as my elderly mother is on a fixed income and needs a reliable car to transport herself and her veteran husband to medical appointments. An investigator from that agency visited the dealership on our behalf and was told the dealership would not issue a refund, offer any discount, or make it right unless she paid an additional service fee. This is beyond upsetting. In further research, I've found that this dealership has multiple complaints and appears far more focused on its bottom line than on its customers. DO NOT GO HERE.

Brandon is the best. I bought two cars from him a few years ago. Great service. Came back a year…read morelater and my son dad got a car. Smooth transaction each time and no pressure to purchase.

Eric is the mvp. i seen a car, got approved, walked away happy. Wil be back in the futur.read more

From the beginning to purchasing our new vehicle today until the end all the way to the financing…read moredepartment service time spent there everything was a five star experience thank you David for helping us make the right decision and leave as a happy Chevrolet truck customer

I purchased my 2021 Chevy Silverado Trail Boss from Chase Chevrolet in Stockton. This was the first…read morebrand-new truck I have ever purchased, and it serves as my daily work truck. My wife and I worked very hard to pay for this vehicle, so writing a public review is not something I take lightly. Since shortly after purchasing the truck, I noticed movement in the driver's seat whenever I turned. At approximately 22,000 miles, I brought the truck in to have both the transmission and driver's seat inspected. I was told the transmission was operating properly and that no issues were found with the seat. The visit was covered under my extended warranty, and I was not charged. At approximately 82,000 miles, I returned to Chase Chevrolet due to additional transmission concerns and again requested that the driver's seat be inspected. Once again, no transmission issues were found. However, this time I was informed that the seat track required replacement due to a manufacturer defect. I specifically asked whether the issue posed a safety concern and was told it did not. The dealership ordered the part and completed the repair, but I was charged a $200 deductible. I explained that the issue should have been identified during my first visit and requested that the deductible be waived. I was told that I should have brought the truck back sooner. My concern is that I did bring the issue to the dealership's attention years earlier, while the vehicle had only 22,000 miles. Had the defect been properly diagnosed at that time, I likely would not have incurred the deductible or experienced the ongoing inconvenience. Unfortunately, I am now experiencing additional driver's seat issues that the dealership does not appear willing to take responsibility for. I live approximately four hours away, and I have lost work time, spent money on fuel, and made multiple trips in an effort to resolve a problem that I did not create. What is most disappointing is not necessarily the repair itself, but the lack of accountability and customer service. As a business owner, I understand the importance of standing behind your work and treating customers fairly. Being told that this situation is somehow my fault, despite documenting the concern years earlier, was frustrating and discouraging. I have always been loyal to Chevrolet and hoped for a better experience. My goal with this review is not to criticize for the sake of criticizing, but to share my experience and hopefully encourage a resolution. I invested over $60,000 in this truck and simply want the vehicle and customer service experience I expected when making that investment.