I called on the phone got quoted $1000 for a engine pulled up got the engine out and I asked the…read moreworker how much was it going to be and he was trying to charge $2000 called on the phone they told $1000 again so I'm guessing they were trying to pocket the $1000 and give the boss the other $1000 bad business but thanks to the boss still got it but the worker needs to be fired asap!

Few days ago i visited this place. Found Pena Dismantler 2 by chance and honestly glad I did. I had…read morea flat and was stressing out, but they got me in super quick and took care of everything without any drama. The guys there were straight-up honest - no upselling, just clear info on what needed to be done. Prices were fair, and they worked faster than I expected. Definitely feels like a place you can trust, which is rare these days. I'll be coming back here if I ever need anything tire-related again.

Super friendly and helpful on replacing my car battery. They looked it up and found that it was…read morestill under the warranty and just replaced it for free. Thanks !

To: Joseph "I just…read morewanted to say thank you -- your service today was truly outstanding. You were patient, knowledgeable, and genuinely helpful. This has been one of the best customer service experiences I've had." 2012 Honda CRV

WHERE CUSTOMER SERVICE GOES TO DIE!! I called about a regulator for a power window. I was told…read morethey had it for $40. Online it ran from $70-120. I went there and was finally directed to a back corner of the junkyard behind two other junkers. It would cost $40 if I removed it; $80 if they removed it. I would be better off getting a new one. Amazon had it for $60.

very horrible place. really unprofessional. the owner peña…read morehas workers that give you a certain price and when other worker takes the next shift they give you other prices. they aren't helpful at all and they do not know what they are talking about they switching prices so their prices aren't not form. even if I told them is not fair we already took many parts of what we needed and now the prices are double the amount of what they originally told us. watch out for this place. bad business.

Came here looking for snow chains, to which they did not have in stock. The rep was friendly and…read morehelped me find the right wipers for my car. The store was clean and organized.

No customer service skills what so ever. Had the door locked 30 min before close. Balding Asian…read moredude tapping on the counter like he has some where to be. Mullet boy staring, no thought behind the eyes. Like I KNOW there's quality people dying for a job out there and this is who you have? Ridiculous

The manager lady was so sweet and very nice, I could tell she was kind hearted and an excellent…read moreboss to her employees. I tried to return a part that had failed not long after it was bought but they didn't have enough cash to fully refund me (it was a lot, actually no other store anywhere near there has enough money to refund me) but she tried her best to help me. Thanks to her and the two other guys helping me.

Abraham helped me here. He was knowledgeable, friendly, and above all professional. Everyone in the…read morestore greeted me and his helpers tried to help him too- seems like a great group of people working here. Abraham went above and beyond helping me with my car needs. I really appreciated his help and will come back here for any future car needs.

Hmmm... the rest of these reviews worry me! I had a great experience getting my parts and they…read moreordered an axle for me and it came in by 11:30 AM the same day! Briana seemed to know what she was doing and gave us the amount that was needed and the right products. We shall see when the mechanic ( friend's son who has been a mechanic for years and working on the side) works on my car- I will update if there was anything amiss! Briana was very helpful. Also I was feeling very good at my purchase and about Napa because I saw if you donate money to the Fallen Heroes Fund for our servicemen, you can also get a free hat! I support our brave men that risked their lives for our country and their countrymen! Although I think the govt should support our troops more than they do in all areas, but we should all honor these courageous men and their families! So I am proud to support Nappa Auto Parts if they do this for our troops and our heroes so they know they are not forgotten or forsaken! I also support the Wounded Warriors Project as well- good causes for our men.

These guys are great on the parts store side never used there mechanics service. When you read bad…read morereviews regarding electrical parts no parts store lets you return an electrical part because garage mechanics but these parts to trouble shoot there problem then return it when it is not the problem. Can't do that!! You can order from their online store and have the part the following day at the store, I don't go any where else for Auto parts.

I have never experienced such poor customer service until dealing with the office manager, Vanessa…read more Not only was she dismissive, unprofessional, and unwilling to help, but I also walked in and overheard her cussing and gossiping about her own employees telling other workers how she was plotting to fire one of them. This is completely inappropriate behavior for someone in management. Instead of leading by example, she set a toxic tone in the workplace. AutoZone should take this seriously, because customers notice when the management lacks respect, professionalism, and integrity.

Bad experience in general. It might be difficult to find consistentcy with the applicant pool, I…read moreget that. Service, however, with integrity is important to create a retiring customer.