ATTENTION: PSA ABOUT THIS SERVICE DEPARTMENT. Single-handedly the worst customer service experience I've ever encountered. The service manager Brian is as incompetent as you could possibly ever experience. He does not hold any of his staff accountable. Communication is completely nonexistent. Anyone needing service on their vehicle would be better served doing the work themselves via YouTube. read more

typical sleazy car salesmen. they sold a car I told them that I would buy, out from under me. I get it's a business and they can but don't go here expecting ethics. just go to another AutoNation and have them ship the car over. read more

Here is my story: I took my 2011 GMC Acadia to Auto Nation GMC Park Meadows after it started to severly overheat. After $180 diagnostics check the verdict: mechanic cant find issue causing it to overheat, but suggested a $5,000 repair for 2 other issues related to leaks. Call me skeptical, but I decided I needed a second opinion because something didnt seem right even though I bought it from that dealership. Que Frank at Franklynn Automotive. He lifted the Acadia and with a flashlight showed me the issues/leaks. Suggested I spend $20 for an additive vs $3,600 repair quoted by Auto Nation for powersteering leak (Wow!). Frank found the radiator was "bone dry" and needed $17 radiator cap, which was the cause of overheating. Completely missed by Auto Nation. I walked out of Franklynn Automotive with $126 charge which fixed overheating and stopped leaks. Frank advised me what to watch for with the leaks, which he said were very common issues with Acadias, and suggested should leaks get worse his quoted price was $1000's less to fix. Auto Nation Dealership is now known in our home as a steal-ership. Enough said. read more

Absolutely the worst customer service I've ever received. Bought my 09 Chevy from AutoNation Jeep won't be doing that again! I made an appointment earlier this week to have this dealership fix my remote control and rear wipers. I delivered the vehicle at 8am and rented a car so I can still work. Since this was warranty they should have paid. Anyways I had to call all day to check the status of my car they never called me to tell me when to pick up. They had excuses the tires were taking a long time to get in. It's now 6 pm and I am still waiting for them to finish. NO COMMUNICATION NO FOLLOW UP POOR ATTITUDES And constantly lie about the status of the vehicle. I have been a avid customer to the AutoNation group. This will be my last. Unbelievable!!!!!! read more

Horrible Service, we walked in and have been waiting for about a hour. No one up at the front desk to talk to us. Been sitting and still not one person asking us to help. 2 people came in after us and they still don't want to help. Just wanted to check out 1 car and can't service with that, even small shops got better customer service than this. read more

Just purchased a used suburban from Autonation Park Meadows. It was recently taken in on trade and the staff exceeded my expectations. Jason and Dann were the salesmen that helped and made me feel like old time friends. Due to it being taken in on trade they refused to let me purchase it until the mechanics had performed a thorough inspection and repaired a few parts that were worn out. Ali was the finance manager that helped with the purchase. He made the paperwork go quickly and smoothly. Honestly the financial aspect of the transaction would have taken half the time but we kept telling each other old stories. In all my life I have never have I been this satisfied with an auto purchase. When it comes time to upgrade, Autonation Park Meadows will be the first place my family and I will turn to. read more

It's been over 5 years since I bought my truck at Park Meadows GMC, I have contacted staff there to have my phone number taken off their list as I have moved. Despite what they say it seems it cannot be done. Over 5 years and still getting annoying texts and calls. If you value your privacy do not give them your number, ever. read more

"Agent: I know why we have reservations. Jerry: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them." -Seinfeld NBC You have work (recall) that is supposed to take around 15 minutes. You make a reservation (8am) for this work. They tell you that it will take . .hours to get to it (actually I picked up the car around 3pm). Oh - they say its quick work. . but they have sooooo many to do. Okay, then, that isn't a freaking reservation. Don't give me an appointment and say 8am. . and not plan on doing the work until 2:45pm that day (finish at 3pm). I don't care if your scheduling thousands it shouldn't be rocket science to line up reservations with work done. Then . .after learning this you offer me a ride home. Cool. Sounds good I wait an hour and 20 minutes. . .just sitting there. . .waiting. . .for this shuttle guy. I see a lady come after me, move her car seat to another car, and take off with another employee. NO shuttle driver. and now i'm skipped? "Uh" I get up on my own and ask "where is this shuttle driver" they call "yeah he isn't coming back anytime soon. . bob can you take this customer" I get a ride, finally, about 2hrs after I get there.. . . all around bad experience. read more

BUYER BEWARE!! I purchased a used vehicle from Auto Nation in Lone Tree. The sales portion went well; no complaints. However, I live three hours away and picked up my vehicle and started heading home. I noticed the air in the front left tire was low. When I got back I took my car to my mechanic to put air in the tires. He was unable to put air in the tire as it had "Fix a Flat" product in the new tire. I drove this car over Vail Pass in a snow storm. These types of tire sealants are temporary fixes and not to be driven 175 miles! The lack of disclosure about this put me at risk as there is no spare for this car. My mechanic had to clean out the Fix a Flat material and replace the stem. Managment knew the tire had been flat and a tire sealant product was used as the General Manager had been driving the car and he's the one that got the flat. I found this situation extremely unprofessional. To add insult to injury a few days after this incident I went to start the car and the battery was dead! I was informed that the battery was the original (5 years old) and should have been replaced based on their multi-point inspection process. read more

They took care of my oil leak under warranty and even paid for my rental, which was much appreciated. They also kept me up to date on the timeline of the service. read more

I purchased my car here and they were so helpful! Excellent sales team....However, I have had nothing but problems for the past year every time I wanted to get my car serviced. The worst service I have had to deal with! VERY long wait to get in for an appointment and then every time I took it in, they could never get it done within the promised time... sometimes talking about 3 - 4 days of needing my car before they could work on it.... Unreasonable wait time as far as I'm concerned. I took it next door - they got the diagnosis done immediately and were very helpful. read more

Tia was absolutely fantastic, as was my greeter Tiny. Tia kept in contact with me regularly through the process and was very informative. I felt very welcome from the start and the staff were all extremely easy to get along with. read more

If i could give this place a zero star rating i would.. bought a car there recently and it has been nothing but problems... firstly the sold me a car with no brakes and bad tyres and a faulty ac compressor they offered to replaced the brakes which they did and its still giving problems.. when i got the car inspected at a subaru dealership the subaru dealership said this car shud have never left this dealership in the condition i got it.. after a few days the clutch failed and i was left to foot the bill of almost 3 grand... when i contacted them the manager said "well u have to take responsibility for the car at some point". Whilst i understand its a used car i shouldnt be forking out so much money to fix these probs within days of buying this car and being faced with disrespect and to add to that i havent been dring this car much and it has been in the shop being repaired longer than i have had it.. i wouldnt reccommend my worst enemy to shop here!! read more

I'm pretty happy with my car, but really unimpressed and disappointed with the service I received here. I noticed multiple lug nuts missing from the wheels on the left side. The rear wheel only had ONE lug nut. Whether the car was sold to me this way or they "fell off" while driving, it's unacceptable and should not have happened if they were properly torqued to spec. Currently, I can't drive the car to get the lug nuts, nor do I have the tools to be able to put them on myself at my home. The one star review is a combination of poor customer service on top of a HUGE safety concern. Extremely disappointing and upsetting to have to write reviews like this. Update: sales manager drove to my house to put lug nuts on, which I appreciate - still overall experience was pretty meh. read more

Terrible service department - have been here three times in the past year and every time has been a disappointment. Last time I had an appointment and they told me the service would be done in an hour and I was there for 2 hours 15 minutes for routine maintance. Do not let them run your car through their "free carwash" as you will end up with scratches on your car. read more

I have been using Cindy Robinson in the Auto Nation GMC service department for several vehicles over the last 3 years.. She communicates well and genuinely wants my truck to be in top shape.. Warranty work or general maintenance, I trust the Service tech's here to fix it right! I recently purchased a new 17 GMC 2500 Denali and traded in my 15 GMC here.. Dave Fault took care of everything and even helped me swap my trailer hitch over!! Bottom line they do what they say they are going to do every time!! read more

This review is in regards to service and To say I'm upset is an understatement. I have a 2016 Acadia and have used this dealership until now. In 8/2017, the air conditioner on my car failed at only around 12k miles. I took it to autonation, under warranty, and they told me the rear evaporator core failed. They replaced it and everything was running okay. Mind you, in April of this year my 3/36000 bumper to bumper ran out. Strictly because of year, I just hit 30k in miles. Here we hit August again and what happens? A/c fails again. I attempted to take it back to autonation. I made an appointment, check the car in and head on my way with my ride. I'm 15 minutes away and my phone rings. The A/C machine was broken and they did not have an ETA on when it would be fixed. And they weren't joking. So they couldn't tell me that before I even drove in, let alone when I checked it in. I have 3 kids and in 90+ degree heat, a vehicle that can't cool is just as unsafe as me simply leaving them in there. I was desperate so I took it to a third party to help me. After all the inspections by the third party (dye tests, a full recharge), guess what? Rear evaporator again. Here's where it gets better. In July 2017, BEFORE my car failed the first time, GMC issue a technical service bulletin about the evaporator. Basically the motor they put in 13-16 models released copper particles and corrodes the evaporator. Per the TBS, the correct repair was to replace BOTH the evaporator and the blower motor to prevent another failure. So, while my car was under warranty, these guys failed to correctly repair based on GMs own guidelines. Now, here I am, barely out-of-warranty and I'm getting nailed with an $1100 repair. The parts alone are roughly $800!!! That aside, prior to this, the last two times I went in; the check-in person was trying to get me to do things on my car that we're not listed in my service manual (eg, a bunch of fluid flushes for 30k service, when the manual doesn't indicate a single fluid flush until 45k). KNOW YOUR MANUAL. Try your luck if you will. But be warned. read more

I came in for service on my vehicle after making an appointment. There was a miscommunication and not all the service was done but they took care of me and made things right. Excellent communication and I am pleased with my experience. read more

I had the best experience selling my GMC Yukon Denali at this store. The store is clean, people are friendly, and the overall experience was quick and painless. Ask for Jason, he is awesome!~ P.S. I also bought my Denali here and the experience was also quick and painless. -Stephanie read more

This review will be short sand simple We truly appreciate our car Kevin- not a man of character Dan- sketchy Evan in services- great guy Tim in detail -inconsiderate Overall- go to Subaru auto nation and talk to breagan read more

I'd give them no stars if that were possible. I stopped in to look at a Buick Enclave, and a certain color. The salesman took me to the lot, when he couldn't find the car, stating it must have been sold. He did say he would check, after waiting he came back out and informed me it had been 2 weeks before. No offer to help find another, no help at all. I left. He didn't introduce himself or I would have put his name in my review. I really feel no help because I was by myself (No male counterpart was with me). I don't need a males help to buy a car. This would have been a cash deal. I've worked all my life and have never been treated with such disrespect. I wouldn't go back if they were giving away cars. read more

Scheduled my appointment 10 days ago for faulty tail lights that were recalled. I have been here before so they had my VIN and mileage. they said my tail lights were covered and they could replace or reprogram them. Once I showed up for my appointment I was told they are not covered because I'm over mileage. which makes 0 sense and is just a way for GM to screw over people. if the parts are faulty. They are faulty as soon as they are installed on the vehicle on the factory floor at mile 0. my mileage in their system which was visible to them at the time of making the appointment was 80,000 and the "special coverage" expired at 72,000. they could have told me that while I was scheduling the appointment so I didn't waste 10 days of waiting and I could have taken care of this much sooner through other channels. That's why they get a 1 star. Piss poor service. GM can also kick rocks for having faulty parts installed on the vehicle expire when the tail lights were faulty at mile 0 but then want the customer to pay for their faulty product that they are very aware about, if they drive over 72,000 miles. read more

Nicholas let me fly from California to Denver CO just to switch my contract. I bought a 2018 Chevy Silverado Z71 Crew Cab Truck. I told Nichols time and again on the phone and when I got there that I wanted to finance through Capital One. He put Ally Bank instead so his dealership could make more money. I flew in with my submitted application accepted as me as the buyer and my fiance as the Co buyer. Upon arrival I realized that he switched the contract to make me the Co buyer "to get a better rate". We never authorized him to run our credit this way. After back and forth we just wanted to leave. I asked him if I would have to deal with CA DMV. He said I would not. This was a complete lie. Not only did I spend about a week getting the correct papers, inspection, smog, and a day long DMV visit, but I also had to pay an extra $650 in taxes out of pocket that was supposed to be included in financing had Nicholas done his job correctly. Funny thing is that they are part of the AutoNation network which claims that they ship vehicles to dealerships within their network. I reserved this truck online and went to my local CA dealer to work out shipping. The dealership I went to was happy to work with me but AutoNation Buick GMC Park Meadows refused to give them the sale and said they would not ship the truck. I wanted this truck which left me no choice but to purchase this headache from them. I called and complained about the switched contract to Nicholas and he replied "Why did you sign the papers then?". The papers did not include the financing agency at the time of signing. They were stamped into a box on the application afterwards. He also said "you can always refinance through Capital One". I'm in the process of contacting the correct legal representation for this. Just go somewhere else! read more

AutoNation Buick GMC Park Meadows - Nicolas at Park Meadows Buick GMC is a liar or just an incompetent moron. Either way. - Car Dealers Near Me - Lone Tree, Colorado

Don't believe it when they say "return policy is 5 days or 250 miles, no questions asked" - they may not ask questions, but they treat you like crap and took over two hours to swap back my tires to my trade in and give my keys back. I saw my car sitting on the rack with nothing being done to it and several mechanics standing around jawing for an hour of that time. When I did get my car back, two of the four tires had been mounted backwards and none of the tires had valve caps...which they had when I traded it in. Crappy customer service and even worse on workmanship. Go somewhere else, it'll be worth it in the long run. read more

So I bought a used car from this dealership. I loved the car and the deal wasn't amazing but it was more than fair. The buying process with Ryan Cordova was seamless, he comes across as genuine and wanting to help. The finance guy (didn't catch his name) was a little pushy about their warranty packages but it's understandable. Unfortunately the car had the battery die a week into purchasing it. I was extremely frustrated with the service provided at the moment. The car had left my stranded and I had to call my mechanic to come and give me a jump. Once I got it to the dealership they did a good job at mending my frustrations. The service manager had my battery tested and replaced with no fuss. All in all buying experience is fantastic, afterwards you may run into some service problems. read more

Great Staff - Excellent Purchase Experience! Thank you Mark and Team! Highly Recommend this Dealership!

This is our 4th vehicle that we have purchased from AutoNation Buick GMC. There is a reason we keep coming back! The customer service is AMAZING! Our sales representative, TJ, listened to what we wanted and needed and made it happen. Kevin, finance manager, is a joy to work with and I don't have enough wonderful things to say about Bryan in finance! Our family will never go elsewhere. read more

I have not bought a car here, this review is for the service department: Like you, I dread taking my vehicles into the dealer for service. It's inconvenient and time consuming. After a bad experience at a Chevrolet service department down the street I decided to give Autonation GMC a try for my Silverado and Yukon. What a difference 100 yards up the street makes. An issue the other dealer said was normal with our Yukon; Autonation said absolutely not normal, and fixed it the next day. Everyone I have worked with there has been friendly and great at their job. I must however single out when someone consistently goes out of there way to deliver a perfect customer experience. Cindy Robinson is a Service Advisor who greets you with a smile and ready to address any concerns about your vehicle no matter how small. She keeps excellent communication on progress and gives realistic timelines. I have been looking at F-150's for my next truck. As crazy as this sounds, I am seriously looking at the Denali Sierra as my next truck because Ford doesn't have Cindy Robinson. If you want excellent service go to Autonation GMC. If you want service that laughs in the face of excellence because it sets the bar too low... Go to Autonation and ask for Cindy Robinson. She's that good folks. read more

From start to finish, Tia Garcia was an amazing sales rep. Her communication was very responsive as well as knowledgeable and quick. I am huge on communication and someone getting answers back to me and she had all of the above in line. The deal was easy and it was an absolute pleasure working with you. I love the car she suggested and conversation between signing documents was very welcoming. Not once did I feel pressured or haggle and I would be more than happy to refer anyone I know with her. Thank you so much again. read more

Go somewhere else. This is the worst service center I've been to. I arrived at my appointment time and was greeted by a woman who fumbled with my paperwork and said they didn't have my address and email on file - even though I had been there in the past and set up my appointment online. Not sure why she was asking for it in the bay of the garage but I gave her my information that she hand wrote on the form. Then she just walked away. Didn't tell me what to do... just walked away. When she eventually came back she met with another woman (dark haired) and asked her how long the appointment was going to take. That woman said it could take 4 hours to look at my air conditioning to see what was wrong with it. If it needed repairs, it could take even longer. I was kind of shocked it would take that long given I had an appointment (and at no time when I set up the appointment did it say that length of time) but figured I would just work in the waiting room since there was no loaner car available and I didn't want to be shuttled anywhere. No big deal. I had figured I would get updates along the way but I waited in the waiting room for the 4 hours and not one person came to give me an update on what was happening with my car during that time. The only person that did talk to me was the nice shuttle service man. I had seen 4 different customers come and go but other than that, I was the only one waiting so it really wouldn't have been hard to tell me what was going on. So, I went to the service counter, told them how long I had been there and asked to get a status. The guy behind the counter (who was very nice, by the way) couldn't even find me in the system. When the dark-haired woman came out that had helped when I got there, she annoyingly said, "I TOLD YOU it would take at least 4 hours"... like she had been the one waiting in the waiting room for half a day. She said she was going to go get an update and couldn't have acted more like I was putting her out to get an update... after 4 hours! Was that really a lot to ask??? I went back in the waiting room for a few minutes and reflected on what had happened. I was OK waiting longer but why would I give my business to them? What was the point of having an appointment if they hadn't even looked at it yet, or at least long enough to provide any kind of status? Why wouldn't they keep me updated on what was happening? Why did she feel the need to be so rude? I had been more than patient. I don't know about you but I work hard for my money and would rather give it to a company that appreciates it. So, I went back to the counter (she still hadn't checked on the status) and asked her to just bring me the car and that I was going to go. I reiterated that no one had updated me the entire time I was there and asked what the purpose of having an appointment was and I, again, got "I TOLD YOU it would take at least 4 hours" attitude. I told her that (her attitude) was why I wasn't going to give them my business. Within 2 minutes, one of their guys brought my car around. This confirmed my suspicion that they hadn't even looked at it yet because if they had, it would have taken them longer than 2 minutes to put things back together. On top of that, he didn't say one word to me. He just drove up, pulled out the temporary floor mat and walked away even though I was standing right there. I've never experienced anything like it. Somebody needs to teach these people how to treat customers. It's really not that hard. Note: This had been only the 2nd time I had been there. The first time I waited for 3 hours for an oil change even though I had an appointment. I should have known better than to go back. Dear Autonation/GMC marketing people - I don't want an "I'm sorry your experience was poor" reply. I've read the reviews about the Service Center. You have a serious problem on your hands and no one seems to be fixing it. I would spend more time on training your staff and avoiding the bad reviews than responding to them with empty promises. read more

Sales is pushy and service department isn't any better. Had to take my truck up there 3 different times because their repair failed. Good luck getting someone on the phone read more

I think it's funny that my husband wrote 3, yes 3, reviews of our poor experience here but *somehow* they got deleted. Went in looking to buy a 2015 Yukon, they had two on the lot since February when we were finally looking to purchase in July. I was 7 months pregnant and needed a car that I could easily put a car seat in, ASAP. Needless to say after offering a fairly good, honest price the sales manager, Shawn, shut us down, and in my opinion was pretty rude about it. I know I am a woman and all, but only being able to take $500 off MSRP is ridiculous! We ended up buying a new 2015 Yukon SLT, with even more options, for $5000 cheaper than what we offered at AutoNation.. Dennis Dillion GMC IS wiling to deal... read more

I bought a used 2018 Tesla through Tia who was so professional and overall amazing. Everyone at this dealership was so hospitabl!

My experience started out on the not so good side. No one greeted me and once someone realized that I was standing there with my two year old and a car seat reluctantly a service agent asked if I needed help. Then the person I booked the appointment with apparently recorded what I needed done incorrectly so then it was like I punched my device person in the face when I had to re-explain everything I needed done. At that point my appointment immediately went to a multi day endeavor. I have a 2015 Yukon and all of this was warrantee work. Our Yukon has been in several times since we purchased it. It finally came down to me having to take a firm stance to get someone to actually engage me and to provide some decent customer service. Kevin, whom I believe is the service manager, finally took pity and helped me. We went on a drive so I could point out some of the issues with him. Frankly it took several minutes into the drive before Kevin and I dropped the combative/defensive debate. We then started to have a reasonable conversation. Something changed and he took excellent/attentive care of me and my daughter. All of a sudden it turned in to a very good experience. Kevin took care of us buy ordering the parts we needed under warrantee and was completely flexible on the dates for us to bring back our Yukon to have the parts installed. The follow up was good and overall it ultimately turned out to be a valuable experience. I want to give a higher rating based on Kevin's help but frankly the service desk is very unfriendly and appears to be annoyed but their customers. It also took way too long to finally get some customer service. I'm not sure why it comes down to having to become visibly frustrated in order to get someone to pay attention. Could we just start out that way? read more

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If you like being referred to as stupid for negotiating and attempting to get the best deal possible don't come here. They are really scummy and don't have the guts to come say it to your face. They will put it in their CRM system so that it is there whenever you deal with anyone at their dealership. The General Manager Mark Perry is ok with allowing this culture to persist in his dealership. The sales manager Kevin Kessenger is ok treating potential customers as sub-human. Think about this. They start with a list price for a vehicle. Their first negotiation tactic is to ADD a bunch of fluff, upwards of $2000 of bs. Remember that. They start with all the add ons. If you can help it, go elsewhere. If you can't stand firm but know you will be called all sorts of names behind your back and in their systems. read more

Sales rep was great. Like my car. Disappointed that they didn't follow through on what was promised to me before closing, nor did they make any effort to legitamately make good on their error. I couldn't even get the courtesy of their GM to meet me in person to discuss the error. It caused me to leave with a negative impression of the dealership as a whole. I will look elsewhere for my next car. read more

Had several recall notices for my Chevrolet Spark. Was told they needed to order parts. Six weeks later. "We're still waiting on parts. We'll call you when they're in." TWO MONTHS LATER. I call up, and am told, "Oh, we don't service Chevrolets any more." If they had told me this two months earlier, my car would have been fixed by now. Terrible customer service. How long would I have to have waited if I hadn't called? Called Ed Bozarth Chevrolet (right next door) and they HAD ALL THE PARTS AND TOLD ME TO BRING THE CAR IN TODAY. Isn't that amazing? I've had little trouble with AutoNation before -- they service my car every oil change and their customer service is usually top notch. But to tell a customer that, basically, "The check's in the mail!" and then to tell them eight weeks later that they can't service your car is reprehensible. read more

Nice easy purchase and been using the service dept since for over a year. Cost effective and pleasant to deal with

Great service department. I bring in my truck regularly for routine service (oil changes, etc) and they get it turned around very quickly. They always wash your car afterwards as well which I really appreciate. I like the service department at this dealership so much I'll probably end up buying my next truck from them. read more

I visited this dealership on a Saturday to look at a used vehicle I was interested in that was in their inventory. The sales rep took me for a test drive and since I loved the car, I went along with the sales process upon returning to the lot. I was introduced to the sales manager and was given the numbers to look at. I proceeded with the purchase and walked out the door with the keys to an awesome car. When I woke up on Sunday morning I was overwhelmed with anxiety about the financial commitment that I had just agreed to and began to have buyers remorse, not because of the experience or the car, but due to my own bad judgment. I made the decision that day to return the car on Monday and take back my trade in. AutoNation offers a 3-Day/150 Mile Money Back Guarantee and I'm so grateful to have had the option to take advantage of that. I emailed my sales rep and manager first thing on Monday morning and explained that as much as I loved the car, I had to bring it back. My sales rep attempted to call me once during the day, but that was it and I was surprised they didn't try to pressure me into keeping it. Returned the car that evening and was out of there with the keys to my trade in five minutes. The process was easy and hassle free. I would recommend this dealership to those considering a vehicle purchase. read more