I rarely leave negative reviews, but my experience with this auto collision repair center was so consistently frustrating that I feel obligated to warn others. From the very first interaction, the receptionist Nicole was openly rude, dismissive, and unprofessional. Simple questions were met with irritation, and I was made to feel like an inconvenience rather than a paying customer dealing with the stress of a damaged vehicle. Communication throughout the process was abysmal. Promised callbacks never happened, updates were vague or nonexistent, and I often had to chase them repeatedly just to get basic information about my car's status. Deadlines came and went with no explanation or accountability. When the car was finally returned 4 weeks later after cosmetic repairs , well past the original delivery date--the quality of the work was deeply disappointing. The repairs did not meet professional standards, leaving visible issues that should never have passed inspection. After weeks of waiting, the result felt rushed and careless. Parts did not seemed aligned especially for the amount of time they kept us without transportation. This shop combines poor workmanship, chronic delays, and disrespectful customer service into one exhausting experience. An auto collision repair center should provide clarity, competence, and reassurance during a stressful time. Unfortunately, this place delivered the opposite on every front. I would strongly advise looking elsewhere if you value your time, your vehicle, and basic courtesy. read more

So I wanted to give a fair and unbiased review of my experience. I had a car accident in July 2024. Disclaimer : It was a bit of an extensive claim & happened in the mist of holiday season. My car was left at the center beginning of August, between the communication with the adjuster as well as the insurance company. It took a couple weeks to determine the estimate. The next hurdle was determine total loss v repair. I will be honest, I think that my adjuster and the manager at Autonation Collision Center, Kari did an amazing job of hearing my needs, advocating, & finding solutions as issues arose. This part was frustrating because as issues would come up we had to go back to the insurance company for approval. Again people were out on vacation, parts needed to be ordered, some parts needed to meet the specifications of my insurance company (which I appreciated), there were delays in parts due to manufacturing supply issues. I did not receive my car back until 10/03/24. Let me again state my case was unique and complex and I appreciate all the hard work Kari, the adjuster and the entire Autonation Collision Center Team did to repair my vehicle. My vehicle looks amazing, no one can tell it was ever in an accident. It runs like a brand new car. I waited a couple of weeks to make sure there were no issues. I do wish communication was better a little bit better during this process but, whenever I called I was given accurate status and appropriately updated! Honestly I'm completely over the moon & satisfied with the outcome. read more

It is clear to me that the Techs that work there, either just don't care or want to do the bare minimum. I had a bumper cover replaced and my hood repainted. They dinged the fender putting on the cover and told me that it was just a loose paint chip that fell off and told me to touch it up myself. The hood they charged me to repaint has ding marks and scratches all over it and bare metal showing. I took it back for them to repaint the hood and fix the fender ding. They fixed the fender ding, but all they did to the hood is buff it. I truly think, they think I am stupid. I have called them to either do the hood right or refund my money for the hood. I have gotten no response. I used them in 2024 and the work was great, but it is clear their quality has declined greatly. read more

Poor workmanship, poor communication, and worst autobody experience I've ever had. My 23 CRV had a roof tile fall on the hood. Took it to the dealership's bodyshop thinking they were the best. Well they turned out to be the worst. The bondo work was horrible so I had them redo it and it still came out looking wavy. In the end they replaced the hood but all the time wasted was crazy. I can't honestly recommend them after my experience. read more

Jim (manager),Chris(rep) and Dino (mechanic) are the scammers. The just started working on my daughters car after an accident (not her fault). They were instructed to use OEM parts and said NO so they make more money and overcharge the other persons insurance. Now we can't get the car fixed because they cashed the insurance check. They "say" they refunded it but the other drivers insurance company has no record and my car is still not safe to drive. They are scammers who deserve to be hanged and flogged for putting my daughter through this. It's 3 months and her car isn't fixed because they took the insurance payment aka stole it and we are now left to have to hire an attorney to fight them. DO NOT GO HERE THEY WILL RIP YOU OFF!! They will use aftermarket or manufacturer's parts to cut costs so they increase their bottom line. Everyone at this location is a POS and now I have to step in. Thankfully the other drivers insurance is backing us. NEVER GO TO TJIS PLACE AS THEY WILL TAKE ADVANTAGE OF YOU AND INSURANCE COMPANIES!!! Let's all call out the fraud that is breaking our country! read more

Terrible communication skills, do not get your vehicle serviced here unless you want to deal with a headache. Josue Ramos kept me in the dark the entire time my vehicle was in his possession, as well as was rude and completely unprofessional. Absolutely useless and unhelpful, will not be returning. read more

Choosing to send my car here was one of the worst mistakes I could've made. I worked for AutoNation so I trusted that the shop would be honest and transparent, but I got everything except that. Every step of the way, I've been talked down to as if I have no idea what I'm talking about. Here's photos of the "work" they got paid to do. Many panel gaps, which to their credit, got fixed for the most part after I brought it back (not properly). The paint on the door has absurd amounts of orange peel, and the entire corner looks like it was dropped in dirt while the paint was drying and just slapped on the car. When I told 3 different people that my car has an aftermarket intake, and I was worried it got crushed in, everyone tried to give me a run down on how cars work instead of just saying a tech would look at it. I was told it was fine, but now that I went to clean the air filter, I found compressed and crushed in from the accident. I HAVE to pull my bumper to clean the air filter, and while doing this bit of routine maintenance I've found that they attempted to fix the panel gaps from them not doing their work right but using self tapping screws randomly through parts of the bumper. I have no idea how any shop can stay open talking down to customers like they're stupid- while blatantly lying to them. read more

See all

*****DO NOT USE****** Poor communication, untimely service, dissatisfactory customer service, the list goes on... My vehicle was to be repaired in two months and it took 4 MONTHS!!!! Adam, who I was working directly with would mislead me to the completion date of the vehicle on multiple occasions. It was always, no later than next week, then the week would end and some excuse was fabricated and another week sometimes two was added to the completion date. *******DO NOT USE THIS BUISNESS****** read more

I brought my car in to replace the front bumper cover and asked about the bumper cover repair they did for me on the rear. .The aftermarket part did not fit right on the rear. the seams are terrible .when you look you can see inside the body globs of paint .they have NO CONTROL of the jobs .does anyone look at what was done?. wish I could show the photos here . read more

Worst communication skills ,they never keep you posted on repairs to your vehicle or even backorder parts! we are still waiting on parts for about 7 months now, and yet no phone call I reach out to them but same excuse parts still on backorder, wow I'm surprised they are still in buisness! Never again using them!!! read more

Friendly Staff and my car was fixed to looking like showroom new... very satisfied with the results....I recommend Auto Nation Collision Center ... read more

If you are thinking about going here, don't. I brought in a new car after an accident and they treated my car like crap. I had to go back and forth to the shop over 10 times because each time was worse than the last. They left overspray everywhere, chunks of plaster, the paint wasn't even close to the same color, the tail lights didn't match up, the trunk wouldn't close, they didn't replace broken parts AND billed the insurance for those parts they never replaced. Even after all of this there are still things that weren't taken care of. This place shouldn't even be in business. read more

2018 GMC Terrain If there is any review that you read, I guarantee this will be the most helpful. First and foremost, I'd like to say the repairs on the vehicle were great and it looks brand new which is great. However, my experience during the entire process was terrible and unacceptable. When I dropped off the car I had been told that all of the parts would be in by then, which I came to later find out that they were not. I had been followed up with maybe 3 times over the almost 8 business days that they had my vehicle. The second to last time I was told that my car would be done by Monday July 8th, which it was not because a part had not come in; but, that they were expecting the part by Monday morning by 10, and that I'd be followed up with on Tuesday morning(okay, sounds good). On Tuesday morning, two days after my car was originally supposed to be done, I wasn't followed up with. I tried calling my representative twice with no answer and I called the office twice but both times they said my representative was not in and that they couldn't give me any indication of the status of my car. On my way to pickup the car I finally got a call (almost 2 hours later) from my representative saying the car wouldn't be done for another two hours (when I was supposed to be heading to work). I was able to get the car delivered and was supposed to be contacted when the car was leaving their facility (so I could make sure someone was home to receive it) but that didn't even happen and led to a whole other nightmare. The car came back with bubbles in the paint and they had to bring my car back to the shop to fix it (again). As you can see by my pictures they drove my car like complete shit. I have NEVER in one day racked up so many hard braking or acceleration notices since I got the car in April of 2018 even in stop and go traffic (which was their excuse of why that happened). After 4 texts over the course of the day (9am-2pm), followed by a last text saying I was putting in reviews for the company did I receive a phone call from the director Jon Dixon. And all he could do was apologize, which he didn't even do a great job of because each apology came with an excuse even though he tried saying they weren't excuses. Whatever you do, just choose somewhere else to go, this place is really not worth all of the frustration I promise you. Key Points My representative: Kari Bash 1/10 -terrible follow up -inaccurately estimates when parts are in or when you will get your car Autonation Director: Jon Dixon 2/10 -apologies coupled with an excuse -asks what he can do to make it better but does nothing Mechanics/Techs 7/10 -did a great job repairing the car, looks pretty much brand new -will drive your car like they stole it read more

See all

Had a rare and unknown how it was damaged to my 2017 Silverado. I called AutoNation Collision Center Chandler and my call was directed to Dano. He was so very professional and caring about my damage and informed that it could be repaired. I would be roughly a month to repair, but able to be done. 4 weeks later, Dano called and it was repaired and better than I could imagine knowing how bad it looked and wondering how can it be repaired. Well the team at AutoNation Collision Chandler know their skill and ability and they did a perfect job. Can't even tell it ever happened. Amazing work and Dano was the best. I had some frustration toward the end, and Dano had it under control. Kept me informed every bit of the way and progress being made and had it repaired sooner than estimated. Dano is the man. I can not Thank Dano enough. The man is cool, calm, professional and true to his word. The cost was more than fair and reasonable and my insurance paid their share and I paid my deductible and I got by truck back in a much better look than when I took it in. Thank You Dano for being understanding and patient and keeping your word on everything in getting my truck back to looking better than when I took it in. I truly appreciate you and the AutoNation Collision Center Chandler Team for the work they did and time and effort to make the truck look great. I will and would only use AutoNation Collision Center Chandler for any unfortunate body damage that may occur in the future (hopefully none) but if I do, this is the place I would take it. You can't go wrong going here. And if you get Dano or any of their representative, you can't go wrong. 5 STARS FOR SURE and I am a very Happy Customer and very appreciative to having Dano as my representative for AutoNation Collison. read more

Avoid, Avoid, Avoid The comments regarding poor communication and a very poorly managed operation are so true. There is no evidence of internal coordination and/or communication. I had my vehicle transferred to a different service center (prior to any work) as the initial experience and interaction was so horribly flawed. read more

Okay, normally I wouldn't have much to say about a repair facility, but Valerie, and the folks at Autonation Collision exceeded my expectations. About 7 months ago I had my daughter's car in for repairs after a minor collision. In the collision, the a/c that I had recently replaced, became damaged in the impact, so I made sure they were aware, and corrected the issue. Several months later when having issues with the a/c, I took it to the facility that initially fixed the a/c. Come to find out, that when Autonation did the repairs, the a/c was not fixed correctly (no lubricant in the compressor), this then cost me over $800 to fix. When I told Autonation about my issue, rather than deflecting, they said give us the invoice and we'll take care of it. One week later I had a check for the full amount. No hassle, no brain damage. I'm impressed. GREAT JOB!! read more

Brought our Honda Odyssey to Auto Nation where purchased. Three times back to pick it up and still not right. Excuses no apology, we're short handed we're so busy dosen't cut it for poor workmanship. read more

My experience with AutoNation collision center of Chandler was excellent. I worked with Kari who was top notch. The whole process was seamless from beginning to end. I would highly recommend AutoNation collision. read more

Quick repair and awesome quality of work. The team was very friendly and professional. We were shoe used when the work was done a day early. That's not the call you are usually expecting from a repair facility. read more

Amazing customer service Adam was in communication with me regarding everything for the repairs for my truck. Gave me peace of mind amazing communication all the way through. read more

Took my 2016 corvette in to have repairs done after being involved in a front end collision. After taking it back 6 times the repairs are still not done correctly. Worst experience I've ever had with a repair shop! read more

April and team are INCREDIBLE! My car looks great and it was done in half the time Thank you guys! read more

This review is for the autonation parts center in Gilbert. The cashier that tried helping me was by far the rudest person I've first came into contact with. He was a bald middle aged guy covered in tattoos. It seemed like he had some type of grudge against me and wouldn't even look me in the eyes and he was acting like I was annoying him for making him do his job. All he did was talk to me rudely and make a copy of my receipt and then signed the date and gave me no additional information and when I asked he simply ignored me. My company and I are definitely disappointed and dissatisfied. We most likely will take our business to where we are appreciated and recommend to our clients and friendly competition to do the same also. Piss poor customer service. read more

We brought our car here after getting in a fender bender. They quoted us 5-7 days for repair time. They called us on the third day saying it was done. Went to pick it up and they had done a horrible job and missed part of the damage. They gave us a rental car to use, kept the car a few more days, and when we went back to pick it up, it still wasn't done right (there were white specs in the black paint). Had to leave it another day. In the end, the repair job was below average. Two stars because they at least provided a rental car at their expense. read more

Worst decision I made was taking my Honda here for repairs. They have had it for 4weeks now. Two out of three times I called, they said they had no record of even having my car! They are sexist, slow, and do terrible, half assed work! Save time and money. read more

My husband and I have both had body damage repaired here on recommendation by USAA. We both worked with Valerie. The work done on both of our cars was fantastic and customer service was awesome. I just had another accident (this one WAS my fault) and requested to go back to AutoNation Collision in Chandler. Thanks, Valerie and team! read more

Took my car there in the past. Great experience, not so much this time around. Haven't had a single call, I have had call every time and I have been promised a call back by Kerri and no call back by the time they say they are going too. This has happened twice now. Keeps giving me the excuse that they have been busy. Come on! You can at least do what you say you are going to do. Going on 8 days and still no communication on when the car will be done. read more

Review for the Gilbert location on Gilbert Road. Wonderful experience, will definitely use them if we have a need in the future. We worked with service advisor Kari Bash and she is a true professional. read more

So disorganized. Don't make an appointment online if you expect your car to be taken care of the day of the appointment. That's exactly what I did, got there and the guy told me that their "online service appointments" don't connect to them directly- and that he didn't have room for my car until next week. He said this happens all the time & people have gotten rentals and everything ready and they weren't able to get in because they made the appointment online. What sense does it make to have the online appointment option then? I guess they just like wasting people's time. He then tried to act like he was doing me the biggest favor in the world by getting my car in tomorrow. But I rearranged my schedule to get my car in today, the day of my APPOINTMENT. I told him I was just going to go somewhere else and he tried to be condescending and dismissive by saying "alrighty well that's your choice". How about "I'm sorry for the inconvenience and wasting your time coming here" ?? There's a thousand other body shops in the area- take your business to a place that actually cares. read more

My Honda Civic needed a new black paint coat as covered by the extended warranty. I was a bit in flux on my schedule but Joey took it in stride and was extremely patient! When I finally met him, he took care of all of my questions with his expertise in an efficient manner. He even went above and beyond by giving me tips on looking around at new cars. Highly recommend coming to this location! read more

These guys did a great job fixing up my 2015 Infinity after I was rear-ended at high speed. Valerie was very helpful and attentive. Her customer service skills were second to none. Any issues I had were immediately addressed. The workmanship was excellent. I would defiantly recommend them to friends or family. read more

Extremely helpful Ruth...honest company who delivers top notch quality service and repairs

From beginning of the process to completion they answered all my questions & concerns. They were my advocate throughout. Last but not least the workmanship was high quality. I would highly recommend Joey @ Auto nation Honda & Jim @ Auto nation collision center. P.Hinson read more

Discovered these guys on a recommendation from State Farm insurance. Worked with Kari and Josh. Very professional place. Didn't waste my time and kept me posted on the progress of my repairs. Just picked up my truck today and you could never tell it was ever damaged. Easy to work with and highly reccomended! Nice work guys. Thank you- read more

Someone I know got into a wreck on the freeway, in January. Nothing major but he needed the front end fixed up and the struts. Sent it in, took over a month-- new parts needed to be ordered. Fine no big deal. Got the vehicle back and it was still acting up. Sent it back. Needed to order certain parts-- fine. We got it back and it was still running a little weird but we waited it out, we were driving 75 on the 60 from chandler to queen creek and back.. when exiting the sixty we turned left off onto country club and the struts-- that they "fixed"-- basically just disconnected and fell apart, no potholes no reason other than shitty assembly that the struts disconnected COMPLETELY. We are lucky to be alive right now, as the struts could have done this while we were going 75 on the freeway, with my four year old son in the back. So NOW he has to send it back AGAIN... and they're going to get an ear full, and he's gonna take it from there to another place to have it inspected to make sure their techs did shit right for the THIRD TIME. Because clearly we have no faith in their techs. I am not normally one to go on yelp and do this and if I could give 0 stars, I would. Because this is ridiculous and when me and my son and my friends lives are threatened like this-- it's necessary. I recommend if your insurance sends your vehicle there that you take it ANYWHERE else after to have it thoroughly inspected by a second party, because your life matters... read more

I went to this business because they were on State Farm's recommended list and also nearby my home. The repair was small ($500), but Kari Bash, my adviser, was great to work with. Since it was a minor repair, Kari said she could have the prep/painting done as soon as the part came in and then could call me to have it installed while I waited a short time. Another thing of note is their team attitude. While waiting in the customer service lounge, an office employee walked by and offered me water and then another guy, a repair technician heading back to the service bays, pointed out where the TV remote was in case I want to change the channel. Friendliness is paramount to customer service and AutoNation has it in spades. read more

I entrusted my car to John at AutoNation Collision Center after an accident. His customer service was outstanding! He kept us updated on the status and made sure that the parts ordered were perfect. John took the time to carefully explain every part of the process and then again to my husband when I forgot everything he said. When I went to pick up my car after a short 7 day turn around it was up front, washed and ready! He had all my paperwork ready and I was in and out of there in 5 minutes. Super happy with AutoNation and John! read more

I had a great experience with Autonation Collision. Mike Garcia took excellent care of my truck and kept me informed of every step. He was very accommodating and made sure it was a pleasant process for me. The work they did was perfect. I'd go to them again without hesitation. read more

Top Notch! Joey was extremely helpful and went over and beyond to help us get our Honda Odyssey back in a timely fashion. The body work performed was first class! Thanks Joey! read more

Thanks to Ruth being so conscientious, I had absolutely no problems or surprises. Everything worked out just as she said.