inquired about an f 150 they had in transit --had a buyer for my vehicle and was going to run it through the dealership (for a reasonable fee from them) --informed them of what i was willing to pay --they came back at a number that was 245.00 over my offer --i replied that i would come pick up the truck at the offered price--few days later i get a call back " we will accept your offer if you give us a 5 star rating when surveyed " to late --my buyer purchased another truck elsewhere now im not normally one to write or read reviews --but in this case im willing ! They had a truck sold that they did not even take into stock yet --all they had to do was the paperwork --this is the kind of messing around that really turns me off from a business-- i clearly stated what i was willing to do --a simple yes or no ! read more

Most unfriendly sales people ever. I will be taking my business elsewhere just because of how poor their customer service is.

I am waiting to hear from Marcus Shepard about a valuable item accidentally left in the car I traded in. This review will be adjusted accordingly based on what happens. read more

I contacted this dealership in regards to a car I found on the internet. I contacted them and asked some general questions about the car. They asked if I had a trade and said yes. They told me they would get back with me immediately to give me a trade amount. I told them if numbers worked, I would drive from Atlanta this week and pick the car up. They assigned me a salesman who was never able to get the Sales Manager to give me a price on my vehicle. Found out "just now" that the car was sold out from under me while waiting on trade value and instructions to pick car up. RUN FROM THIS DEALERSHIP. THEY ARE UNPROFESSIONAL, SLEEZY AND DISHONEST. THERE ARE WAY TOO MANY CAR DEALERSHIPS OUT THERE TO GIVE YOUR HARD EARNED MONEY TO THESE UNSCRUPULOUS PEOPLE!!!! read more

Fuck this place. I'm pretty sure you have to prove that you're incompetent to work here. I purchased a vehicle a year ago cash. It took almost 9 hours before I was finished. On top of that it took OVER A YEAR before I received any of my paperwork, and title. It took me emailing and calling and eventually becoming an asshole before I got any kind of answer. Whoever answers the phone there is a complete bitch and doesn't know a damn thing. Whenever you ask to speak to a manager they will forward you to a phone that no one has ever picked up. Their service department is fucking worthless and will tell you they need to keep your vehicle for 3 days in order to look at your vehicle when it has an active recall instead of fixing what they know is broken. They have plenty of loaner vehicles, but won't let you use one unless you pay extra money for the autonation warranty package. I'd donate my heart to a serial killer before I ever recommended this POS dealership. read more

When I purchased my truck from AutoNation Ford, I also purchased the service plan for 20 oil changes, tire rotation, etc.. a multiple service type plan. So when I go to get it serviced today, they inform me that my plan had expired. Expired? I have only used about half of them...well, it turns out somewhere on the contract I signed was an expiration date that was never discussed with me. What a scam. This is another great example why so many people have such a low opinion of car salesmen and car dealerships. read more

We had an employee drop off a company vehicle to be serviced. Spent $700 on a 16k mile vehicle somehow. Had issues with vehicle warning lights. Took it back to a novice of a Service Advisor that had no clue what the light even meant or where the problem could be located. Picked up the vehicle and AirPods and a portable battery pack were stolen. Roughly $230 worth of merchandise. Service Advisor continued to say things would be made right. Only to receive word after 3-4 weeks that we would not be reimbursed "CITING LACK OF PREVIOUS ISSUES IN THIS REGARD, AND POLICY STATING WE ARE NOT RESPONSIBLE FOR ITEMS LEFT IN VEHCILES." We are the rare case that something was stolen while the vehicle was in your possession? Hard to believe. Not responsible for items left in vehicles? So I take it you don't care if your employees steal from paying customers? It's just easiest to say we are not responsible? Poor management and customer service. read more

My husband took his car to the dealership for repairs after someone hit his car. I would give you a big fat ZERO if I could. After they repaired it, he had to take it back because of flaws in the paint He just took it back today cause he was missing the black cover where the fog lights go and they told him someone probably stole it ( maybe the guy that repaired it stole it) .my husband told him we have cameras on the house so noone stole it, then the guy said maybe you went to get a snack and someone stole. First off, they wanted him to buy another cover for$35, why should he have to replace it when they never put it back on and was full of excuses on what could have happened to it. Long story short, they lost our business for buying cars, repairing his mustang EVER again. Ford is full of s***!!!! If y'all treat your customers like this, no wonder you have business at all cause I have read reviews on Katy AutoNation. BTW, he said he will be driving a Camaro like me cause Westside Chevrolet treats me real good.i will let friends and family not to deal with y'all ever! read more

I have called now 10 times to try and get a hold of the service department. Someone answered on the second call, I told them my issue and without saying a word I was put on hold and then hung up on! This is ridiculous! read more

Do not buy a used truck here unless you are prepared to be disappointed. Our sales man Michael Cybulski assured us the truck was in perfect condition when in fact there were numerous issues with it. read more

Horrible service department took 4 hours to do oil change , DO NOT BRING YOUR CAR HERE !

Sergio was an awesome salesman who provided attention to the car I needed from initial contact over the phone, via text and even staying late to see the deal done! A very personable person...I really enjoyed working with him and his customer service was superior. I would definitely recommend this dealership based on my experience with him alone. read more

AutoNation Ford Katy - 2016 F-150 - Car Dealers Near Me - Katy, Texas

I left here as a very satisfied customer with a vehicle I love. I did a lot of research on every manufacturer for the type of vehicle I was seeking. I sent a request online, stopped by for a quick test drive and left with printouts of several window stickers including their low price offers. I was able to sleep on the information and went back Saturday morning for a 2nd test drive and also to test drive a slightly different model. Ennis was quick to provide a reasonable trade in value on my old vehicle and show me the bottom line price. I had errands to run, so I left and while I was gone, everything else was made ready for me so when I came back, I only had about a 10 minute wait in financing. I was done in financing after just 5-10 minutes and my new car was waiting for me. The process was very quick and painless and made the car buying experience very easy. read more

DON'T DO IT. Couple of days ago, I called AutoNation Ford. I wanted to get my car state inspected, which I purchased from them a year ago. I specifically asked the lady on the phone how long will it take. She told me it will be in and out. On getting there, one of the service associates (very nice guy) Thomas, took my info and told me when the car is ready he will get me. I was there at around 12:30. At 1:15, I went to the counter and asked them how long will it take. They told me that car is not inspected there, but sent to the other side of parts. He tried calling them, no one answered the phone. At around 1:45, I went and asked again. After 2:15, they called me and said the car is failed due to front tint being 25%. I told them this was the same car I purchased from them, and they had inspected and passed the car then. The lady upfront told me that law has changed now, and specifically mentioned that new law is at 18%. I asked them if all their cars on the floors have 18% tint now and none of them can be inspected if the tint is 25%. They said they have nothing to do with it. Moreover, they could not answer my question. The lady then saw me being upset and said, this time she will pass the inspection. After the inspection I confirmed the tint rule from a law enforcement officer. He told me that front should be not be more than 25% and back windows can be darker. So, I guess, either the lady lied to me or she had no idea what she was talking about. Just to be sure, I took my car to another inspection station, they told me there is nothing wrong with the front tint. I know this was very long. But, be very careful with the AUTONATION FORD SERVICE Department. They will overcharge and except one or two service team members, most are very unfriendly, specially if you are of the wrong color. Thanks for reading. read more

AutoNation Ford Katy - preowned sales! RUN! If you run into a guy named Victor, run faster! This guy is a joke. This whole place is a joke. If you want great customer service or even let's say decent customer service, this isn't the place to go. Victor seemed nice at first but the minute we started questioning the condition of the car he got defensive and turned into a smartass. His reason behind why a car was running faulty was it's USED! Are you kidding me!? I have bought many new cars and a few used cars and just because it's used doesn't mean it has to come with problems. What an IDIOT. So because you're buying and spending your hard earned money on a USED vehicle it's ok for it to have problems and you should just accept. Wtf?! I have bought used cars and didn't have problems with them. Period. If this is how you treat customers and downplay their concerns about a car you have NO business doing this job. You're suppose to want the best for the customer and give them top service and not encourage them to buy a shitty car but because they're all about commission they could care less. We ended buying a car but NOT at this place. Save yourself a headache and future car problems and GO SOMEWHERE ELSE!!! read more

Service sucks they don't give a damn about you and on top of that they give you a gamblers deal either pay $119 for diagnostic or pay the amount needed to fix it - even if you have a recall !!!! DO NOT TAKE YOUR FORD VEHICLE THERE THEY WILL TAKE ADVANTAGE OF YOU!!!!!!!!!! read more

The only amazing people for me in this place is Mr Longoria and Mr Chavez. Managenent is not taking care of mi vehicle problem after I bougth it at all. Ford Focus with a lot of problems and not any solution either by Ford or this dealer. They are literally playig over me. read more

"Let's hope it's fixed". That was how the service manager politely shoved me out the door. This is my 2nd Autonation vehicle and 2nd one that has been defective. The Explorer is less than a year old and has left me stranded 5 times. It is not the battery, the starter, or anything else that they can figure out after keeping it for a month. When I asked the service manager the next steps, he refused to say anything other than "let's hope it's fixed". I understand not being able to identify the problem but there is no excuse for not laying out the next steps and how we are going to deal with the issue. I tried calling the General Manager but they never bothered to return my calls. So let's cross our fingers and hope I ever buy from Autonation again. read more

Just bought a 2014 escape se from James. He was extremely helpful, and between him and the GSM I was able to get a great deal on the new vehicle and good price for my trade in. They went out of their way to make sure I was happy. read more

AutoNation Ford Katy - Car Dealers Near Me - Katy, Texas

I found out that this place has been my favorite place for used cars. I have bought 2 cars from here. The first was 2004 mustang Mac 1 about 4 years ago. And last month, 2012 Chevy Camaro. They have the best prices you can find. The salesman, Tony is great. He is highly dedicated to his profession and goes the extra mile to satisfy his customers. Thank You for every support and commitment you have shown us Tony. Auto Nation is the best!!! Tasew/ Almaz Emiru Houston, TX read more

I found shopping for a used car at this dealership a huge headache and waste of time. I worked with Mohammad and he did not know very much about the cars or at least didn't give me much information on the cars I was looking at even though he had been there for 15 years. He wouldn't negotiate on the price at all and it had the warranty built into the price to where even if you didn't get the warranty it only brought the price down 500 dollars. He ended up just pushing me through to finance because we had been talking for 4 hours without any real negotiation except on monthly payment and APR rates which shouldn't have even been discussed at that point (I realize this now after going to other dealerships). When I got to the finance guy (unfortunately, I didn't get his name, black skinny bald guy), I told him I was not happy with the price on the fusion I was trying to get. Well he was understandably annoyed because he doesn't negotiate price, that is what the sales person was supposed to do. But then this jerk gets on the phone and asked whoever to come get this "pendejo". At this point I got up and told the guy it isn't the best business practice to call a customer a pendajo to their face. I guess he thought I wouldn't know what he was saying, I don't know. He tried telling me he called the sales guy a pendejo, and that he would never be so "unprofessional" as to call a customer a pendejo, trying to back out of what I clearly heard. Grabbed my insurance and ID and left. Two days later, I bought a 2014 fusion with under 9k miles at 16k from Gulf Coast Ford down in Angleton (about 3 grand cheaper than the poorly conditioned 2013's autonation was selling with like 30k miles) . They were super friendly, straight forward and most certainly didn't call me a Pendejo to my face. They did have overpriced full warranties, but I just didn't get one, you never get what you pay out of them. read more

I lost all 3 of my cars in this past weeks flooding. My week had been so hectic, no rental cars to be had. Sam was just amazing he made my week with how easy it was for me to get into my car. Trapped at home no transportation I got on the website found my car reserved it. Through text and email he gave me a great deal, got all the financing done all I had to do was go sign and pick it up!! Thank You Sam for being so awesome at what you do. (Too bad you don't sell refrigerators too ) Thank again Sam your my rock star read more

Just bought a 2016 Explorer and our sales man, Leslie Faul, was probably the best I've experienced. She helped pick out the right Explorer for our family. We went in two different days and on the first day as we were about to leave she did not try to pressure is into having to buy it that night. The next day we went in we looked at some more Explorers and she was able to find the ONE. I would definitely recommend her. The only down fall to our purchasing process was getting seen with the Finance people, we had to wait about 45 mins to an hour to go in. In the end it paid off though, we were able to get free extended warranty and brought down our payment some. The only reason it's not a 5 star review is because of their service department. I've taking in my old Escape prior to this and just had under average help from their service advisors. Usually have to wait 10-15 mins before being acknowledged. Other than that I would recommend you purchase a vehicle here from Leslie Faul! read more

Made a service appointment for 930am, oil change and tire rotation. Arrived and was told it would take 4 hours to be completed, they overbooked. read more

My husband and I had been car shopping for a few months and AutoNation Ford had the exact make and model we were interested in when we decided we were ready to buy. After inquiring about the vehicles one of the sales associates (Chase Turner) reached out to us via email, and we were able to tell him exactly what we were wanting through just a couple emails and book an appointment for the following day to meet with him. For someone who hates the whole car buying process this was such a wonderful way to explain what we needed, and it definitely cut down the car buying process in the end. When we arrived at AutoNation the two vehicles were pulled up to the front ready for us to view and Chase was there to greet us with a friendly "masked smile"! This was the first time buying a new vehicle didn't suck! Thanks to Chase Turner we left with a new car and had a wonderful car buying experience! He was knowledgeable, kind, and patient with all our requests, definitely a hard worker who cared about our interests. If you're looking for a new vehicle at AutoNation Ford, I HIGHLY recommend reaching out to Chase Turner!!! read more

Service is very poor. If when purchasing new car do not procure the pre paid services as a) they never verify when checking in for service therefore they try to charge for pre paid services, b) incapable of coordinating service and parts recall therefore car checked in at 7 and lucky if ready by end of day and c) difficult to contact advisor and no response to voice mail messages. Overall a poor experience, and we purchased 3 cars over a short period of time read more

Customer Service is nonexistent. I've been trying to contact someone, anyone from the financing department for over two weeks and still have not received a single reply. Even when I tried to hand them a check I could not get help from a single finance department representative. Customer service is so nonexistent I am contemplating returning the vehicle. read more

When I purchased my vehicle from this dealer, they sold me an extended coverage and said no matter what happens to the vehicle, I will always receive a loaner vehicle when the car is in for service. Since day one, I've always had issues getting a loaner. I am now experiencing transmission issues and the car barely drives. It is still within the factory warranty and they are not willing to cooperate. If anyone decides to purchase a vehicle from this dealer, always get things in writing since this dealer will do and say anything to sell you a car. read more

If my vehicle happened to break down in front of Autonation Ford, I would push, pull or tow my vehicle to Mac Haik. Recently took my vehicle to Autonation for a leaking sunroof (which was covered by factory warranty). The repairs were made to the sunroof, however the subsequent damage that was caused by leaking water was not. The service writer, service manager and service director all refused to document my issues appropriately so that Ford could allocate the assets to properly repair my vehicle. After weeks of fighting with them, I took my vehicle to Mac Haik. They were extremely receptive and took all steps necessary to correctly fix my vehicle. I couldn't have been happier with the service received at Mac Haik. I would actually rate Autonation Ford as a '0' if I could. As a consumer who has bought 5 new Fords in the past 8 years, I will never again give Autonation Ford my business. read more

Had great experience. I worked with Salesman Stanley Cooper and sales manager Josh Harris. I actually had fun purchasing this vehicle. I feel like we got a good deal on new truck. read more

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The service department here is outrageously priced. I brought my 2007 Mustang GT here to have the seats and carpets removed due to flooding and the vehicle dried out. They charged me 8 hours at $150/hour and that doesn't include reinstallation. On top of that, I showed up 5 days after the work was suppose to be done and it still had the carpets and water in it. But here is the real kicker, they are charging me $30/day for storage fees from the day it was brought in...not from the day they completed the work. Was not informed in the beginning that there was even a storage fee applied. Price gouging at its best. read more

I have done my Diesel Oil Change at 2 different Dealerships already (its a 2017 F250). BOTH places (one in Denver,Co and One in houston) did the Oil change for $120 which included refilling DeiselExhaustFluid AND rotates the tires.. This place wanted to charge $120 JUST for the oil change! Total RipOff! I will not take my Vehicle for service here! read more

Imad, I just wanted to write you a quick note to compliment you on the excellent service you provided and for your honesty and dedication while selling me my new truck a couple of weeks ago. I appreciate the simplicity and honestly you offered while answering all of my questions and making the process painless. Your professionalism and ability to get to the bottom of any situation quickly exceeded my expectations. I'm extremely happy with the Ford F250 I purchased. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to AutoNation Ford in Katy, and telling them to ask for you by name. I only gave 4 stars because I didn't get any floor mats. I think anyone buying a new vehicle at the prices today should not only get floor mats but they should be give a selection to chose from. Thanks again. Happy Car Buyer, Mark B. read more

Horrible customer service. The sales rep came up to me handed me a card and pretty much said the price is final no negotiation. Good luck with that read more

This place is horrible! DO NOT buy a car from them!!! They don't stand by their product and they do not care about their customers. They WILL rip you off if they get a chance. read more

Set an appointment on Saturday to bring my truck in today Tuesday 8/21/18 at 7am to have my AC checked. Arrived and was told that it should be seen this evening. I asked why am I hear at 7am to be told it should be seen this evening? Then I was advised it would be this afternoon by 2pm. So the bottom line is this. They have no clue when your car or truck will be seen. Nor do they really care. I have add better more timely service at the DMV. read more

I brought my F250 diesel in for a fuel and air filter replacement and also had a couple of recalls to take care of. Since it was my first time at the Katy, TX dealership, I made an appointment on website and arrived promptly for appointment. Since it was later in the afternoon, I expected to leave vehicle with them overnight and was told this was necessary too. I called by 10am the next day and left a message with my service advisor to call when ready for pickup. By noon I called again, since never received a call, and was told my vehicle was ready. Upon arrival, the service advisor gave me attitude about just showing up instead of waiting for a call (that never came). No big deal but when I got in vehicle there was a half drank coke bottle and the smell of dirty mechanic and diesel on driver seat and steering wheel. I was charged for shop supplies but apparently no one used a seat cover or cared to keep their diesel smelling clothing off my leather interior! I really expected more from my first visit and won't be back. read more

Our experience with this sales office was seamless. Seeing as we have been a Toyota family for years, we were very impressed with the car buying process. Quintin L, our sales person was outstanding and truly picked the right profession. read more

Collision center and enterprise wasted my morning by dropping the ball on just about everything.

STAY WAY!!! Used sales finance manager was extremely rude. Talked to me like I was stupid and never bought a car before. I wanted to give 0 stars but that was not an option. I went in with my own financing and they would not accept it from a well known credit union. Went to get the check from the credit union and they still did not accept it. They wanted us to use their financing. We went down the road and bought from a competitor. Guess they don't really want your money, they want your finance kickback. read more