Special thanks to Joshua for helping us out check out our ride to make sure our battery and alternator are working optimally. Also to check codes. We normally don't stop here 10min before closing but his superb customer service and willingness to help spoke volumes thanks again we will be back soon. read more

Shout out to the youngster Xavier. I came in today on a mission to change the oil in my wife's truck for the first time on my own. He made sure I had everything I needed, if he didn't know something, he asked someone and got the answers! He even encouraged a brotha! The whole team as a whole was awesome but Xavier went above and beyond and I was able to leave accomplished as I completed what I came in to do! read more

Came in to ask for the free diagnostic testing the battery light came on my truck employee Nadia handed me the scanner I explained I did not know how to use it. She spoke very fast explaining how to use the scanner . I ended up going back into the store telling her I need help I couldn't get it which she rolled her eyes and her sarcastic tone talking to me she clearly didn't want to help which got me upset I asked for someone else to help me cause she was being sarcastic . Which another employee did come out to help but the impression I got he didn't want to talk but he had to because I was asking questions. read more

These foos close at 9:00 PM and I needed a key fob battery. mine was completely dead. I show up at 8:54 and homegirl with the bun is already closing the cash registers and had locked the door, wtf man. Y'all need to stop milking the clock n just do your job read more

This review is for Nadia G. I was on my way to pick up my daughter from school and my car almost didn't start. I did this in the early AM as well so I figured I better get a battery now. I drove to Auto Zone and there were 3 women working inside. The smallest young lady helped us out and installed the battery in my Jeep Cherokee. I was truly amazed at her because I would never want to do this in 90 degree weather. Although she was small and let's be honest, a young lady, she knew what she was doing and took her time making sure there were no errors. I can appreciate that! Her humor was an added bonus and made our time together much more interesting. Way to go Nadia! read more

AutoZone Auto Parts - All done!!! Thanks Nadia. - Auto Parts & Supplies Near Me - Chino, California

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Dont ever go to this store. worst customer service ever. Even the store manager seemed like she did not want ti do the exchange. I wanted to exchange a regular mobile 1 oil for a high milage and the customer service rep(Bearded with glasses) kept insisting that it has the same additive. He seemed like he did want to do the exchange. Went ahead and grab his manager (Blond Curly hair) she game me the run around that I needed the pil filter that came with the car for the to get the same price again. I told her I just needed the oil to be replaced which was the same price as the high milage and was forcing me to pay the difference. read more

I came in looking for a new battery but left confused and with nothing. When I walked in a young girl greeted me, and I let her know I needed a battery. She seemed confused from the start and when we got to my car she didn't know how to open my hood to check my battery. She looks at my battery and says, we can't replace this one here"sorry". I told her that the one I had was installed by autozone and she unenthusiasticly said "oh, let me see if someone else can help" When we went inside she first checked to see if they had my battery, she assured me they did have the battery and I even saw on the screen it said they had 4 IN STOCK! When she asked a gentleman to help he said he was busy, but would help and to let him know when she needed him. Again, she is confused and now looks nervous . She goes to the back , comes back and says sorry we don't have that one in stock. At this point I got the feeling from her and the other gentleman that they just didn't want to deal with me or replacing my battery. Mind you, there are 4-5 other employees walking around the store.. The best part is , when I was leaving I asked if she could jump my car. And she said they didn't have any way of helping me because their cables were stolen. This place is a mess. I ended up at autozone in chino hills and was helped within 10 minutes new battery out the door no issue. read more

Stopped in to get new wiper blades for the car. Super friendly and helpful as the associate installed them for me as well.

I visited your store at: 5780 Riverside Dr, Chino, CA 91710 on 07/20/2022 around 730am and was "helped" by Michael, or that was what he said his name was. He wasn't wearing a name badge. All dashboard lights on my Subaru Outback came on this morning and I visited your store for this reason. The employee handed me the diagnostic tool and told me he could not do it to come back when codes appeared. I politely told him I did not know how to use the tool let alone where to plug it in, he said it was "around" the steering wheel and walked away. So I went back to my car and struggled. I looked up YouTube videos on how to run the diagnostic tool on my car based on make/model but the components in my car looked slightly different. I ultimately got frustrated after 10 minutes of not being able to figure it out and decided to go back in. I hand the tool back to and let him know I was not able to figure it out. The disgruntled employee just said "okay" and offered no additional guidance. I decided to go to Oreilly's in Chino and they did everything your incompetent employee was not able to do. Needless to say I will not be shopping at Auto Zone ever again. read more

Staff is not trained on checking batteries. The girl did not know how to check a prius battery, said "the battery needs to be taken out".

Nadia was amazing, showed myself around the store and assisted majorly with getting myself set up for a oil and transmission fluid change. 10/10 customer service. read more

Matt helped me out and had wonderful customer service. Everyone in there was very helpful!!

I came here last week and it was such an uncomfortable experience. All I did was come in to return an item, the man assisting me was extremely helpful and polite. I look to my side and there's a female employee just staring at me the entire time. She was heavy set with very long fake eyelashes. I look away and continue to talk to the man. I sense it and look and she's just standing there staring at me without looking away. He calls her over for a question, so she walks over and just stands there to stare so I do a "can I help you?" Face but she won't break eye contact. I finally leave and she was watching me through the window get in my car. It was so awkward. I was even on my phone to seem distracted and she was just odd. Not sure if she thought I was doing something wrong or stealing but she's just weird. read more

The extremely sweet young lady Nadia helped me change my car battery easy peesy 10/10 explained everything to me and had great attitude. Ty again Nadia! read more

I called when my battery died and I needed to have a new one put in and they checked in less than 5 minutes they were able to tell me that they had the battery and how much it cost. I got there and Josh tested the old battery and then installed the new one in less than 10 minutes. Excellent service! read more

Came to this location for a new car battery , was helped fast and (jay) was his name ! even made sure I got the right deal and fit for my car batter. Thank much !. read more

Edgar the store manager is very helpful. He provided exceptional customer service. Anytime I have gone into Auto Zone it has always been a great experience. read more

I went to AutoZone after a while and there were three gentlemen that were working and they were all delightful, helpful, knowledgeable and prompt. I gave them a good review last time and it continues to stay that way because they continue to be great. Thanks AutoZone in Chino! read more

This location continues to provid the worst customer service. On several occasions and by multiple employees I was ignored and disrespected.

Idk why everyone is complaining about the service here. Honestly these people are very helpful and knowledgeable about the stuff u need.

Horrible service omg I can't believe how they treated my husband,I will never shop here in my life I will spread the word to my Friends and family. read more