Letitia is the nicest person in the entire world. In addition to that, she knows her automotive…read moreparts backwards and forwards. Every time I go in there she's super helpful. And I have to say, over 10 years of going into the store, I have never seen her in a bad mood ever. She's part of the community here in El Cerrito. And we're lucky to have her.

Customer service at this location is consistently disappointing. When I asked a sales associate for…read moreassistance locating specific items, he simply pointed in a general direction instead of helping me find them. This happened with both the oil and the mechanic's tool I was looking for. Rather than taking the time to assist me, he appeared unwilling to provide even basic customer service. He was sleepy and on his phone the entire time. Unfortunately, this has been my experience nearly every time I visit this location. The lack of attentiveness and willingness to help is unacceptable, and because of these repeated experiences, I will not be returning. I hope management addresses this issue and provides employees with better training on customer service and assisting shoppers.

I bought a battery & was charged $22 + tax on the receipt for the core (old battery). When I…read morebrought my old battery back, the store only refunded me $22 without the sales tax of $2.26. I returned to the store couples times, the staff didn't know what to do & the manager wasn't around. A female staff was very rude & held hostage my receipts, although I asked her to release the receipts back to me several times, she wouldn't & yelling at me that I only eligible for $22 refund, she refused to look at the amount of sales tax printed on the receipt. This is not only about the $2.26 sales tax on the core that wasn't refunded to me, but more about the store reaping off its customers for not having correctly working software in refunding the amount to its customers plus not very knowledgeable staff about the refund process & inapropriate female staff who treated store customer rudely & held hostage customer's receipts. The store & the corporate need to do some deep training to its staff & to correct its software to refund customer's money in full.

I needed a battery for my car and it was Daniel who helped me install my battery; he was very…read morefriendly and patiently answered all my questions (a Gem of a person). I ended up buying more stuff that I needed for the car too. Whoever is the manager; you need more people like Daniel & he deserve every praise & raise. Because of Daniel; my experience shopping and getting my battery installed there was great and I have to give a 5 star.

The good thing the guys are nice. They are good and polite a little bit of a problem, but it may be…read morea big problem. They don't know about cars as much as I thought I need a hose for the power steering obviously I don't know the part even though I explained, but they don't have any idea what part is that? I know I should know the name of the part but hey, I'm just a customer.

If you are female, they will waste your time. I arrived at…read morethis store 10 minutes before they closed. I wanted one thing - a bulb for my headlight and the experience was so frustrating. I walked in, wanting to spend $60 plus dollars for the double pack. I went to where they were and saw a bunch of cards. This was the higher cost in the brand, so they weren't on the floor. I took the paper to the counter and the guy checking me out said that they didn't have it. The didn't carry it in the store. the papers had the words "Take this to the counter to get it." So I take the sign up to the front and the guy tells me that they are out of stock on the bulb. I'm confused, because I thought that they had it in stock but didn't want it stolen. Then he proceeded to tell me that they didn't have it in stock. He scanned it and then claimed not to have it. Later he scanned again and Voila they had it. He reminded me that they were closed and I wanted to say, "If you would have given me the bulb when I asked for it, this transaction would be over. I wanted them to be like the other store that sold me the bulbs and kept it moving. But after saying they didn't have any in the store and that the papers were there to remind them of where to put the bulbs where they are supposed to be. He suddenly had bulbs. Next, he told me that it was not as strong as my current light bulb even though on the package, it said that they are stronger, plus they cost more. These guys are playing games. Another guy in the store was high as a kite and wanted leather cleaner to cover the smell. They sure helped him, nut me, not so much. I didn't want them to have my money or anything. I need to go a place where I can actually complete my purchase without being talked down to. Do not go here!!!

I come here for what I want and they have it. I was grateful for that. I keep forgetting about…read morethem. But each time I've gone in, they have what I need. Except for one time, the guys are quite attentive. It was also super early in the morning. So, I was greeted, got what I needed and left.

Turned me away from business because they couldn't come out and check my battery. They said only…read moretwo people working so no one could come out and help me, okay guess autozone then.

I purchased an Air horn from this store.The employee who completed the initial transaction was…read moregreat. I installed it and all was well for almost 2 weeks until the horn failed. I removed it, bench tested and it still failed (only one horn functions). I called to see about getting replacement or refund and was told it was not possible. Since the horn initially functioned properly, I did not see the need to retain the packaging. I have electronic records of the payment but was informed I needed the packaging or no deal. This is clearly a manufacturer defect but the Autozone employee I spoke with on 5/20/2026 told me I would not be eligible for a refund or replacement. I asked to speak to the manager and was told "they stepped out." This is poor customer service in the form of bad return policy. I tried to give them the chance to make this right but they were uninterested. I will not shop this store again and I will convey this experience when appropriate.

Everything.parts found easily. The service is excellent …read more I'd be recommending my friends to shop here. It's. .clean & neat..also so helpful & answered ally questions

Each time I tried to bring my ' Older Volvo in for Repair they were too ' booked up '…read more The Young Man was Great about Diagnosing a problem though. Tmm - the Underpan for the Engine on my ' 96 Volvo GLT needed replacing. I ordered a new one from E-bay, and still own it. Donated the Car to ' Pick 'n Pull about 8 years ago ' !!!!!!..... It's been a while, but tmm , Mr. Raj the Young Owner had helped me tremendously by either cutting off or removing the Old Underpan that he had felt is ' Liable to Hang & Drag Eventually. Was honest about their busy schedule ' thereafter ' !!!!!!

Called to have a car towed locally. Not only did they answer the phone, the tow truck arrived in…read moreless than 30 minutes! The driver expertly navigated our narrow street and carefully unloaded the car into our driveway for storage. He was very friendly and helpful. I highly recommend this company! They are worth every penny.

I have used this store a number of times. It has been helpful in the past but I recently went there…read moreto buy a rear wiper blade for my 2006 Jeep Liberty and the young man who helped me told me they did not sell that wiper blade. I asked him to please print out the part name and number so that I could buy it online. I unfortunately trusted that he knew what he was doing because he worked at an auto parts store. I ordered it online (E-Bay) and tried to install it when the wiper arrived. It did not work/fit because it was the wrong part. I went to Big O tires and they further confirmed it was the wrong part and they did not have the correct part either so I gave them the incorrect wiper blade after they kindly told me that San Pablo Automotive had the correct part. I went there and got what I needed and got help putting it on. I plan for San Pablo Automotive to be my new go-to for car parts.

Most definitely recommend talk to MONTE JHONSON and Dylan Santana I order a part for my mustang…read more2015 and they are great at there job and they are very knowledgeable And amazing customer service I won't lie best place to get your parts and they are the best people definitely recommendable and hade a amazing customer experience with them and I ordered a part from there. I got it in one day, and I tried to order the part from AutoZone and it was gonna take six days so great service overall.ill always be back thank you

They were great helping me carry out warranty work. I'm looking forward to carrying out my…read morerecommended service intervals with them in the future. Jay was above and beyond.

Very deceptive business practices. Price gouging and deceptive. We brought our Forester in for a…read moreregular maintenance service. They tried to charge us $2500 for a 60K mile service but we only had 30K miles. When we complained they finally quoted us the 30K mile service price of $388 which basically only involves an oil change. Since the change of ownership several years ago, I would definitely not recommend their services unless you don't care about overpaying.

I hesitate to even write this because Jose is such a hidden gem. I don't want to give him away…read more He's super knowledgable. Complete professional and gentleman. And completely on the up and up. Zero scammy vibes. Complete transparency with pricing. He could charge double his current rate and still go to him as my mechanic. If you have trouble with your car, even if there's a wait, this is the guy to go to! Period.

Jose gets it done fast and has unbeatable prices. Probably the best mechanic I've ever dealt with…read more Very reasonable man and has great knowledge. Fully trust him with German cars.

We had a great experience working with Miguel at Toyota of Berkeley. He was knowledgeable,…read moreresponsive, and easy to work with throughout the process. The experience felt straightforward and low pressure, and the process was quick and smooth. He even stayed a little late to help finalize everything for us. We love our 2023 Honda Pilot. Thanks again, Miguel!

BE AWARE: Toyota of Berkeley's I-80 Junction service center charges an additional 3% fee if you…read moredon't pay in cash. This was not disclosed when I dropped off my car. I only discovered it when I arrived to pick it up... after the work was already completed. At that point, I had no real choice. They had my car, I'd arrived via Uber, and there was no practical way to go withdraw $800 cash from the ATM at that time of day even if I could get to one. I was effectively stuck. The repair itself (replacing an oxygen sensor) cost about $800, which already felt high. A quick Google check shows the typical range is $300-$600. The part itself costs about $200 for the genuine Toyota part and my statement says that they took 1.5 hours to complete the work so labor accounts for the remaining $600 of cost which means I paid $400/hour here. On top of that, I was charged another 3% simply for paying by card. For those doing the math, it's true, $25 more isn't a fortune. But the issue is the lack of transparency and the feeling of being squeezed for every dime with no way out. Fees like this should be clearly disclosed upfront, verbally and prior to the work being done... not quietly added when the customer no longer has options. To make matters worse, the repair took three days, despite being promised it would be completed in one. I'm sharing this so others can make an informed decision. There are many reputable Toyota mechanics in the Bay Area who do quality work without surprise fees, and keeping your car for 3 days for 1.5 hours of work. I'll be taking my business to literally any of them going forward.