If you have an older car - this is the place to go! I've been to Pick n Pull from Moss Landing to…read moreRichmond (I live in SJ) and the people at this location are awesome! I use Row52.com to advise when a match for my particular old import car has arrived at a local location in case I need something.... and I've gotten a lot over the years. The Richmond people were so helpful, a gentleman also assisted us (3 ladies in our 60s who happen to all appreciate a good PnP experience) and the manager of the location gave him coupons for future discounts when we let her know how kind he was. This location is very clean, easy to find and nice parking lot (again - IYKYK).

I'm going to post my review in 2 parts - first the logistics and then the actual pickup…read more Logistics - McKensey is amazing. Very personable, very intelligent and easy to communicate with. I didn't have to explain a si vile thing to him. He got it! Also he is very good at collecting the information for the car and I appreciated how patient he was with me. Excellent customer service and has all the info he needs and if he doesn't, he is very polite about putting you on hold. All in all, an excellent and easy process.

I'll be honest I've lived in the area forever and this is always my last resort yet most reliable…read more Located off San pablo ave near Las montañas is this hole in the wall business on the corner. Every time I've been desperate and searching for a part to get my car moving they always had the part in stock while autozone or O'Reilly needs days to receive the parts. Kinda small parking area but there's never too many people there. In and out as we would all prefer in this type of establishment amirite?? Pretty knowledgeable staff, friendly enough and you'll almost always leave knowing your project is 1 step closer to being done. Gotta love small businesses like this

THIS is an auto parts store. Not the places you see on TV and in every city. This place has…read moreeverything. I was referred here by an employee of a chain store you see in every city. I will now shop Here first. That guy was right. I was standing in the wrong store with a red orange sign this morning and I sensed it - and he confirmed it. I had excellent customer service today at the location in San Pablo. Thank you for all you do.

The good thing the guys are nice. They are good and polite a little bit of a problem, but it may be…read morea big problem. They don't know about cars as much as I thought I need a hose for the power steering obviously I don't know the part even though I explained, but they don't have any idea what part is that? I know I should know the name of the part but hey, I'm just a customer.

If you are female, they will waste your time. I arrived at…read morethis store 10 minutes before they closed. I wanted one thing - a bulb for my headlight and the experience was so frustrating. I walked in, wanting to spend $60 plus dollars for the double pack. I went to where they were and saw a bunch of cards. This was the higher cost in the brand, so they weren't on the floor. I took the paper to the counter and the guy checking me out said that they didn't have it. The didn't carry it in the store. the papers had the words "Take this to the counter to get it." So I take the sign up to the front and the guy tells me that they are out of stock on the bulb. I'm confused, because I thought that they had it in stock but didn't want it stolen. Then he proceeded to tell me that they didn't have it in stock. He scanned it and then claimed not to have it. Later he scanned again and Voila they had it. He reminded me that they were closed and I wanted to say, "If you would have given me the bulb when I asked for it, this transaction would be over. I wanted them to be like the other store that sold me the bulbs and kept it moving. But after saying they didn't have any in the store and that the papers were there to remind them of where to put the bulbs where they are supposed to be. He suddenly had bulbs. Next, he told me that it was not as strong as my current light bulb even though on the package, it said that they are stronger, plus they cost more. These guys are playing games. Another guy in the store was high as a kite and wanted leather cleaner to cover the smell. They sure helped him, nut me, not so much. I didn't want them to have my money or anything. I need to go a place where I can actually complete my purchase without being talked down to. Do not go here!!!

S P knows great customer service. I called to ask for a Metric 10 1.0 millimeter nut and a lock…read morewasher to go with it. They didn't have it in stock when I called at 4:30 on a Monday. It was there when I arrived on Tuesday at 9am. And get this- they sold me ONE ONLY. Who does that? Why S P. !! Friendly experts. Skip those cheapo Auto parts shops you see everywhere, with people that don't know parts and you have to buy a big package or they have to order it and wait a week. Or send you to another store.

I've only come here a few times, but it's been really positive. I've walked out every time with…read moreexactly what I need, and prices are solidly where they should be. I seek out independent stores, especially automotive suppliers. In my nearly 20 years experience owning classic cars, the parts and materials you need are NOT coming from Autozone and big chains like it. SP has come through multiple times with better brands, superior quality items and attentive service since I started checking them out.

I purchased an Air horn from this store.The employee who completed the initial transaction was…read moregreat. I installed it and all was well for almost 2 weeks until the horn failed. I removed it, bench tested and it still failed (only one horn functions). I called to see about getting replacement or refund and was told it was not possible. Since the horn initially functioned properly, I did not see the need to retain the packaging. I have electronic records of the payment but was informed I needed the packaging or no deal. This is clearly a manufacturer defect but the Autozone employee I spoke with on 5/20/2026 told me I would not be eligible for a refund or replacement. I asked to speak to the manager and was told "they stepped out." This is poor customer service in the form of bad return policy. I tried to give them the chance to make this right but they were uninterested. I will not shop this store again and I will convey this experience when appropriate.

Everything.parts found easily. The service is excellent …read more I'd be recommending my friends to shop here. It's. .clean & neat..also so helpful & answered ally questions

I've never been so comfortable walking in a usual "male" environment. One specific worker made the…read moredifference, his name was Tavio and I had to download yelp just to leave a review. I had 500 questions and they were all answered. i would definitely make the drive and come back to this specific location. just amazing. he was very handsome too so that's bonus points.

Came here to get a battery changed was helped by Travon. He helped me pick the battery and put it…read morein for me very quickly so nice and helpful because I'm lost with all things related to cars. Excellent service.

I've taken my 2014 F-150 for maintenance & tire mounting plus balance & rotation. Very…read moreprofessional and honest! Great labor price $115.00.

From the owner: Your Automotive Repair Experts!…read more J&E Automotive is a full-service auto repair facility located in Richmond, CA. We perform repairs on European, Japanese, and domestic vehicles. Our team of complete ASE certified technicians allows us to offer everything from a simple oil change service and pre-purchase vehicle inspections to major engine and transmission repairs. We also offer complete computer diagnostics services and tune-ups that are performed by our highly trained technicians using factory equipment. Have a Toyota Prius or another Hybird? We can handle battery cell replacement and extended life services as well.

How should I rate an auto parts store? In the distant past, I enjoyed going to this type of store…read more Now I only go if I need something. I went on a shopping spree of sorts. I was in the market for windshield wipers and Gojo hand cleaner. They had both in stock. The pluses: Easy parking. clean store, helpful employees, reasonable pricing, and they came out and installed the wipers This all made this a 5 star auto parts experience. I will be back before I need new wipers. I use the Gojo hand cleaner to take out stains in clothes.

I had a very unprofessional experience at the O'Reilly Auto Parts store located at San Pablo, CA…read more The staff member I spoke with was rude and condescending. When I asked about gapped versus ungapped spark plugs, he was dismissive and told me not to waste his time instead of helping me understand the difference. I was able to easily find the information I needed online, which suggests a significant lack of customer service on the part of the employee.

Letitia is the nicest person in the entire world. In addition to that, she knows her automotive…read moreparts backwards and forwards. Every time I go in there she's super helpful. And I have to say, over 10 years of going into the store, I have never seen her in a bad mood ever. She's part of the community here in El Cerrito. And we're lucky to have her.

Customer service at this location is consistently disappointing. When I asked a sales associate for…read moreassistance locating specific items, he simply pointed in a general direction instead of helping me find them. This happened with both the oil and the mechanic's tool I was looking for. Rather than taking the time to assist me, he appeared unwilling to provide even basic customer service. He was sleepy and on his phone the entire time. Unfortunately, this has been my experience nearly every time I visit this location. The lack of attentiveness and willingness to help is unacceptable, and because of these repeated experiences, I will not be returning. I hope management addresses this issue and provides employees with better training on customer service and assisting shoppers.

Great service, interesting products not seen in major retailers, good prices, convenient parking…read more What could be bad????

Maybe I went there on the wrong day, I knew these guys as helpful and friendly, but got the…read moreopposite. If you guys are not helpful with your customers why go there? that what I told myself and went online to Amazon instead, at least if I am disappointed I will get a refund and exchange there. And you would think small business owners would understand that? Let me say that another time, if you don't go the extra mile, if you're not a rock star, then the online business will take you down.