The good thing the guys are nice. They are good and polite a little bit of a problem, but it may be a big problem. They don't know about cars as much as I thought I need a hose for the power steering obviously I don't know the part even though I explained, but they don't have any idea what part is that? I know I should know the name of the part but hey, I'm just a customer. read more

AutoZone Auto Parts - The lower connection part of the same pressure, clean hose power steering - Auto Parts & Supplies Near Me - Richmond, California

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Ordered something online that says they do have it in stock. Even pay for it. Then received an gmail saying the product it's ready to get pick up. I went to pick it up and they said they don't have it in stock. It's not the first time that they can't find that product that I need. A few months ago the same thing happened and magically someone did found the product and shipped home but this time they did not find it supposedly. But I know they do have but they can't find it because they are not well trained to know where their products are. Terrible waste of my own god damn time and like I said this has not being the first time happening to me. read more

If you are female, they will waste your time. I arrived at this store 10 minutes before they closed. I wanted one thing - a bulb for my headlight and the experience was so frustrating. I walked in, wanting to spend $60 plus dollars for the double pack. I went to where they were and saw a bunch of cards. This was the higher cost in the brand, so they weren't on the floor. I took the paper to the counter and the guy checking me out said that they didn't have it. The didn't carry it in the store. the papers had the words "Take this to the counter to get it." So I take the sign up to the front and the guy tells me that they are out of stock on the bulb. I'm confused, because I thought that they had it in stock but didn't want it stolen. Then he proceeded to tell me that they didn't have it in stock. He scanned it and then claimed not to have it. Later he scanned again and Voila they had it. He reminded me that they were closed and I wanted to say, "If you would have given me the bulb when I asked for it, this transaction would be over. I wanted them to be like the other store that sold me the bulbs and kept it moving. But after saying they didn't have any in the store and that the papers were there to remind them of where to put the bulbs where they are supposed to be. He suddenly had bulbs. Next, he told me that it was not as strong as my current light bulb even though on the package, it said that they are stronger, plus they cost more. These guys are playing games. Another guy in the store was high as a kite and wanted leather cleaner to cover the smell. They sure helped him, nut me, not so much. I didn't want them to have my money or anything. I need to go a place where I can actually complete my purchase without being talked down to. Do not go here!!! read more

Brian, the manager was helpful and offered to make sure I had ordered the correct windshield wipers for my car. He was polite and courteous.

Quite frankly I was surprised by this AutoZone. I didn't have much expectations. Visiting my 90-year old Dad and his car that basically matches, we were trying to figure out why his tail and brake lights sometimes didn't work. Customer service is great. They are knowledgeable and courteous. A manager my dad had interactions before remembered him, came out to inspect the lights and determined it wasn't a short, but loose connections and burnt bulbs. He fixed and we were in our way! Now THAT is 5-star customer service and saved tons of money over going to the dealership. read more

Came in here for a battery replacement , Alan and his co worker were so helpful . Awesome customer service they even installed my battery in 10 minutes when Orileys on mcbryde ave refused to ! I tried tipping but they refused my tip so best thing I can do is shoutout Alan. Come spend your money with Auto zone read more

Came in today to buy me a new battery for my car with free installation, thank you Kevin for a kind customer service, I really appreciate it. read more

Great customer service and the product I needed! The windshield wipers for my old car were failing. I walked in, was immediately asked what I needed, had a conversation, was walked over to discuss the selection, made the purchase and got good installation support. Thank you Richmond Autozone! read more

Heath T really helped me out. Used one of those A/C refrigerant charge cans because my A/C was blowing but had no cold air coming out. Heater was fine . He told me step by step how to use it while keeping a safe distance due to covid. And now I'm ready for the summer heat. Glad I come here versus the other local shop. read more

There were only 3 of us in line and 1 person at the registers while the rest of them were in the back just hanging out. Then another guy came in with a black hoodie and beanie to drop off oil in the back and then mozied on back outside. Customer service here is just nonexistent. read more

I like Autozone because they typically have what I want. The staff could use better training (or a better attitude) on customer service. I appreciate the selection of products and they're great on battery sales and replacement for do-it-yourselfers. Half thumb up. read more

Was desperate and lazy so decide to come here today. Totally reminded me of why I avoid this place. Three workers at counter, one helper customer, other on phone, third I don't what he's doing. I walked in, and two others came in soon after me. I follow the arrows which wrapped around to far end of store, while the other two behind me stood in front of each cash register in middle and end of arrows. Low and behold, not to my surprise, workers do not notice the way the line wraps around and of course they help whoever is in front of them. So the third person was helped FIRST, the second was next helped, again because worker looked up to see customer in view. I spent 15 mins in line waiting for the first worker who was still helping the customer who originally was there when I entered. Ridiculous customer service AND then to top it off, the store did not even have a product I needed. Come here only when you're desperate. read more

I went in for a battery charge and it only charged halfway. Sara behind the desk checked the warranty on my battery and gave me a new battery because the warranty for the old battery was still good! Thank you! read more

I am very pleased with this location. I live in Berkeley and I literally passed seven auto parts stores to come to your location All because of Heath.I initially called the store to inquire about air-conditioning for my car and he explain to me over the phone what I needed he was so professional so nice that I wanted to give him my business so the following day I drove from Berkeley to Richmond to buy the air conditioning and a couple of other items.I waited in line for the next cashier to come available and I came across Liz... Liz was so nice and professional as well,I really appreciate outstanding customer service and I must say HEATH and LIZ Gave me outstanding customer service.I will always come back to this location for all my auto needs.I want to thank you for Hiring such professional people working for the company.Overall I give the store a A+ thank you again. read more

Awesome experience at Autozone with Curly! He was smart, gave great recommendations, and installed new windshield wipers AND a new headlight bulb. He handled customer questions and was knowledgeable about product recommendations with smarts and humor like a boss :) There's nothing basic about this store! Keep up the good work, thanks Curly! read more

Extremely convenient not far from where we live great service good location always have what we need to keep our car in good shape read more

AutoZone Auto Parts - Here to get a pressure gauge - Auto Parts & Supplies Near Me - Richmond, California

There were plenty of staff on hand, about 4. The staff will help with minor projects on your care (change of battery, filters, etc...). The selection on items seems small for this location. It's a typical Autozone. I'm not sure if he was having a bad day or not, but the store manager needs to work on his people skills. While in line I heard him belittle and heckle a few different customers because they didn't know details about their car that he wanted. If you hate your job that bad, you need to move on. The staff guy who helped me was much cooler. read more

Great and fast service!!! The other San Pablo store is Horrible I must say!!! I called and got the help I needed and they are getting my business as well!! 5 Stars call them first.. read more

Just read the previous review while looking for their phone number. I called and asked if they sell body parts like a front fender, and the guy asked me what is a fender. I thanked him and hung up. Mac Moneysaver read more

Kragen and Autozone are pretty much the same store and same company. I was recently looking for a specific product listed on their site and I called to see if they had it in stock. The girl that answered the phone was friendly and polite and checked the part number. She confirmed that it should be on their sales floor. I took a drive over to their store and I couldn't find it and I did not want to ask the staff. Five minutes of looking for it, I found it; it was above my head the whole time. The part was priced lower than other online competitors and I was happy. Plenty of staff were working the front counter. I counted about four people and I was on my way within a few minutes. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Richmond, California

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Very friendly, and I love the tool loaner program.

I dont know why i came to this store. Anyways it happend again for the second time. Maria gave me the wrong parts again and was very rude about it. I had to call the district superviser because i was so pissed off! If u do go here double check your order she will lie and act like she didnt do anything and she will make stuff up. read more

Some of the worse customer service! I was standing on line to pay for my items, staff person continue to answer the phone and ignore me completely. Never even acknowledge me or took the time to say anything. I walked out and I will never come back. I guess been a woman shopping at their store means....you can wait as long as they want. read more

This review is long overdue for an employee at your store who provided excellent customer service! When I got my car serviced at Oakland Kia I was told I needed a battery and a tire. I am a senior citizen who was in the midst of moving and extremely stressed so it wasn't until about 3 weeks later that I had the opportunity to take care of these two things. When I entered Auto Zone the only person in the front was on the phone with a customer. Heath T. (his name tag read) immediately acknowledged me and told me that he'd be with me shortly. I really appreciated that because often times when you go into a business if they're on the phone or perhaps with another customer you are not acknowledged at all. When Heath T. finished his phone conversation he thanked me for waiting and asked how he could help me. I told him about possibly needing a battery and he said he'd test the one in my car first. He went outside, tested it then told me the one I had was fine for now and that I didn't need a new one. I thanked him for his honesty! Heath T. is a fine young man and I appreciated his kind mannerism at an extremely stressful time in my life. Thank you Heath T! read more

After going here several more times, I've found the service to be better with several of the other folks working here. And so far, out of all the parts I've bought (quite a few), no problems with any of them. read more

I came in on Sunday afternoon for a new headlight. Before purchasing the bulb, I asked the employee if he'd be able to help me put it in. He said yes. Right after I paid he went to the back, spoke with another employee and came back and said sorry I actually can't help you because I can't leave my coworker in here. Frustrated, I explained I wish I would have known that ahead of time. He said he was sorry and needed to listen to his boss. I asked to talked to his boss, Lizbet is her name. He says sure. She proceeds to stay in the back, doing inventory. Keep in mind, there are no customers in the store at this point. She comes up, and I explain that I was under the impression I could have the bulb I just purchased put in my car. She said she couldn't leave her employee alone and if I could wait ten minutes another employee would be showing up. I said that's fine. In ten minutes another employee shows and comes outside to my car. I pop the hood and he looks confused. He begins messing around with my car. At this point I can tell he isn't sure how to change the bulb. I then went and got a refund. Complete joke and waste of time. read more

Poor customer service. I have to agree. Sad stuff when there are so many good people out there without a job and Autozone hires these piss poor employees who act like it's the end of the world that they have to answer your question or ring you up. Take your business a few blocks away to Kragen. read more

I like auto zone, because I'm able to get the oil change needs for the do it myself oil change project.

I enjoy much coming to auto zone getting deals and especially when I'm not to lazy to change my oil. Well, it saves me some cash and I know it done right. Also the guys here are helpful with me to get everything I need. read more

This is by far the worst customer service experience I have received... thanks to Israel G for treating us with no respect and a bad attitude that gives the store a bad name. He does not posses the customer service personality that his job requires. I came to this location to exchange a defective part that I had purchased 3 days ago. First he started off by questioning us where we got that part and we told him we have gotten the part from the Autozone from down the street and asked us why we were sent to his store in a nasty manor where I myself wanted to tell him off but with respect I kept it cool with him. Please inform Israel G to clean up his act.. or to leave his problems at home. The face he puts on is telling us that he doesn't want to be there. read more

So they have a ton of items , but their customer service sucks an employee saw me struggling and just walked past me and asked another customer is they needed help . They said no and just kept walking past me as if I didn't need anything . Like cool thanks dude I'll take my business to O'reilys read more

I was very happy with the service I received this afternoon, the salesperson was very helpful and friendly. I bought a bulb for my headlight. read more