Went in not knowing the exact part I needed/ part number. Julio R. was super helpful and had…read moreexcellent customer service. He found the part I needed with ease, printed out the information, and was not forceful in having to buy it right away. He allowed me to think about it (due to knowing how expensive car parts can be) and just overall was so amazing. He was honest with prices and understanding. He even gave me information on an auto body shop near by that had fair pricing to install the parts once they come in. Thanks Julio! I highly recommend this place 100% !!!

This place had a replacement battery for a 1973 bmw 2002tii. Yayyy. They were knowledgeable,…read morehelpful and easy to work with.

I was here yesterday for my annual oil change/tire rotation (I only put like 2-3k miles on my car…read moreper year, if that). As always, impeccable service. I was there at 7:45am and all 3 service advisors were super friendly and happy for that early on a Friday :) I set up camp in the lounge to get some work done and after listening to the chef chat with other customers (again, both the chef and even the customers were all super nice and friendly) and seeing several people get some good looking food, I caved and got the French toast (it was great). I love that they don't try to upsell me. They said my car was in great shape and they didn't have any recommendations. I fully expected to have to replace my cabin filter because I'm at 21k miles and that's part of the recommended 20k service (which I didn't get). I would DIY that myself anyway, but they said everything is in good shape, so that saves me a bit of money for now. My only complaint is that I don't have memory seats because they always adjust my seats (even just for the car wash) and I can never quite get it back to my sweet spot lol. I'll keep that in mind for when I'm ready for a new car haha. I will always bring my car here and if/when I'm ready for an upgrade, I would 100% purchase from Fields. I'm just waiting for Lexus to offer another 0.0 or 0.9% financing special since I waited too long and let the my grad student rebate eligibility expire.

My wife went to do 5k maintenance on 5/11/2026. 1. Service…read moreadvisor promised that maintenance would be done within 1 hr but it actually took 3 hrs. The person kept lying that "service would be done in few mins" 2. Service rep incorrectly assumed the car was from a rental agency. 3. After maintenance, the car was sent to car wash and the car got "lost" and advisor spent 1hr finding the car and finishing the wash. Was eventually told that the car in the service line never got in the queue for wash. 4. Also noticed a wrong key was handed to another customer. Absolutely chaotic management and gross service. Will complain via survey as well as Engagement Center about this place. Will NOT return after 10k maintenance

I wasn't expecting a whole lot heading in the door since most of these places seem identical, but…read morethe staff made the visit really really nice. I believe the guy who helped us is named Lincoln, and he was very very helpful. He made sure to ask what kind of car we needed oil for and it turned out he was very familiar with the make and model. He spent time helping us and making sure that we're getting the right thing and then as we had additional questions on cleaners, and things like that, he walked us through which products he uses and what cleaning products he would recommend beyond what he typically buys for himself. Very helpful guy.

Came in the evening with a headlight out on my used '06 VW Jetta - Lincoln was able to get us the…read moreright bulb, and work our way through the goofy aftermarket headlight assembly a precious owner had installed, and saved us from botching the install ourselves. The bulb was super delicate and I would've definitely busted it if I had tried installing it myself. Big thanks to Lincoln for saving our hides, and patiently walking us through the whole install process in the freezing cold. Hats off to you!

I sent my car here multiple times in one month because new issues keep coming up. The second time I…read morewas kind of confused how they didn't check the other issues so that I didn't have to come back twice. They do honest work, but I feel like the parts aren't good quality. My muffler came apart and my brakes keep making noises. They took care of the breaks, but I'm a bit disappointed that they didn't look further into my car the first time.

Great service with honest evaluations and reasonable price. Very helpful with any auto relread more

What a relief to find these people! Service is comprehensive, knowledgeable, and affordable. Staff…read moreis friendly and professional, with no hassles. I've had a Nissan and a Kia serviced here and they did a great job with both. Thanks Accurate!

I've been relying on Mohammad and the entire team for over a decade! They're reliable, super kind,…read moreknowledgeable and very reasonable. Highly highly highly recommend them for all your car needs! Do not go anywhere else.

This a stand up honest establishment I'm a single woman and…read moreI need to be able to trust my mechanic I trust them Top Notch Service!! I recommend to all of my friends and the pricing is fair !!

DO NOT GO TO THIS PLACE!!! I made an online reservation to get a new tire for my car. I confirmed 3…read moretimes over email and the appointment was set for today, and I made sure to tell them the price of tires that they said they would have. I went to the store but they told me they didn't have any tires for the price that I asked for. They said they didn't have the tire and said we could buy one for over 400 dollars more. I asked why they didn't tell me in advance but they said getting an appointment doesn't guarantee tires. We wasted our electricity and our time just to find out we couldn't get the tires we wanted. They refused to work with us and said the only option was a price we were not told beforehand. I do not recommend this place because of their dishonesty and abysmal customer service.

1 star. Repeated failed repairs, wasted time, little to no accountability…read more I've been a CarX customer since April 25, and what should have been a straightforward suspension repair has turned into months of wasted time and a car that still isn't fixed. April 25: Brought my car in for a clunking sound (diagnosed by a tire shop as a broken sway bar). CarX found additional issues such control arm, control arm bushings, sway bar and I approved the work. Mike promised it done by noon, and it was. No complaints here. May 12: Came back for recommended front struts/shocks, with an 8:15 appointment. Car wasn't even looked at for over 2 hours. After a 3-hour "diagnostic" delay, I approved the replacement. Total time: 6 hours for an appointment that was supposed to start on time. Picked up the car and was told it was running great. The very next day, the clunking sound was back again especially over uneven roads. Early June: Brought it in again for a suspension check. Told everything was tightened and the part might be defective. Good news that it would be free of charge. I mean i would highly think so. They ordered a new part, said it would take a week, and that the car was safe to drive. Over a week later, no call. I had to call myself on June 17 to check status, and the part had supposedly "just" arrived. I asked when I could bring the car in, and was told Friday, June 19, would work, I'd just need to give them a few hours. When I dropped it off, Mike told me I'd have to "catch him on a good day" and that they were too busy to finish it that day. Rescheduled to Saturday, despite having called ahead to set this up in the first place. Job finally done Saturday, told no more sounds. Clunking sound was still there. Took it to a different, independent mechanic, who diagnosed a loose control arm (especially driver side) within the hour. Since it looked like they've just been replaced. They recommended I take it back to CarX since it was their work and under warranty. July 7: Brought it back, multiple parts replaced again, told it was working great. A few hours later, grinding sound when braking. And still with clunking sounds. Next day: drop-off my car to CarX before work. By 9:30 told I needed $680 in brake work which was absurd given they still hadn't successfully repaired the ongoing clunking sound my car makes. Really they owe me a partial refund given the ongoing issue. I was met with "lifetime guarantee" reassurances, but they wouldn't even take payment over the phone despite everything I'd already been through with scheduling. I ended up taking my car elsewhere instead for a brake replacement. My car is still making the clunking sound to this day. Multiple visits, repeated "it's fixed, no more noise" assurances, and the original issue remains unresolved. Appointments don't seem to mean anything here, you'll wait hours regardless. They have no efficient process to get customers in and out efficiently. If you value your time or want a repair that actually holds, I'd look elsewhere. We honor our warranty? How so? I've returned every days off that I can. It's still not fixed. Like how many opportunities does this shop want? Because I don't have all the time in the world. Do I get a loaner car? Nope. Very loose control arm is a diagnostic I've gotten from a different mechanic.

I recently came here for a wheel alignment, but unfortunately the service was not done properly…read more After the alignment, my steering wheel was still not centered and the car was pulling to one side. When I called back to explain the issue, instead of trying to resolve it, the employee I spoke with became rude and started yelling. I was told that they would not redo the alignment unless I bought new tires from them, which has nothing to do with correcting a steering wheel that was misaligned during service. This was very unprofessional and disappointing. A proper business should stand behind their work and at least recheck the alignment, regardless of where the tires were purchased. I would not recommend this shop based on my experience. Poor customer service and refusal to fix their own work is unacceptable

Honestly can't recommend Warren's enough. They're honest and thorough and explain things well and…read moreget repairs done efficiently. Having your car need service sucks but I don't dread bringing mine here. Priced are fair.

This place is amazing, fair, honest and the owner Warren and his staff are the BEST!!…read more I will give you a small example. My 2013 Mazda CX5 license plate screw broke and I couldn't get it off. I had many people try and nothing. The dealer wanted $175 to get it done as they said the bumper would have to be removed. I went to Warren's, and he personally got it off in under a minute and didn't charge me a dime for the service only $10 for the rust proof screws. Top that!! I won't go anywhere else to service my car. He also replaced my engine for a fraction of the price of others, and it is out on the road in great condition to this day as my kid's car. Truely a great shop and owner!!!