Expect plenty of recommendations and a large bill. Best to avoid this place. For anyone who is not savvy, be careful about agreeing to work done: get other quotes and save serious money read more

Dishonest. And finds other things to bulk charge you for. I went to get work done on my car. The shop replaced only 4 instead of all the lugs which are all wornout. They Charge for me a whole set which would be 20 and gave me 4. I got an alignment. After driving back I noticed wheel was not straightened. Makes me question if they even did the work. Stay away from here. I've been coming many years but finally seeing what they do is disgusting. read more

Run -- don't walk -- away from Wilmette Heart Auto. I've been a loyal customer for over 4 years, bringing both of my cars here and spending thousands of dollars. I trusted them. But that trust is completely gone. They recently raised their labor rate to over $200/hour, which pushed me to get a second opinion elsewhere. And that's when the real shock began: Oil leaks in both cars -- turns out the drain nuts weren't properly tightened. Warped brake rotors on one vehicle -- likely from improper installation. And the final straw: another mechanic found that the turbo pipe was only half-inserted and appeared tampered with, triggering my check engine light. That is not a coincidence. At this point, I no longer believe this is simple incompetence. There's a disturbing pattern here that makes me think they might be deliberately creating problems to drive up repair bills. Whether it's shady business practices or pure negligence, this shop is dangerous to your car and your wallet. I wouldn't recommend this place to anyone. Please get a second opinion before trusting them with your vehicle. read more

These guys are quite expensive. $900 for front brakes. NOT full brakes. Front pads and rotors only. This included a brake fluid flush and as they wrote it up, "caliper service." Calipers were not replaced, just "serviced" which likely means they pushed the pins back in at their hourly $185 rate. Oh, also an oil change for $35. But at that full job price point, it's kind of like getting a free cup of coffee after spending almost a thousand dollars at the dealer. Neither I nor the friend who referred me will use these guys again. read more

I have been coming here for years because the prices are so much cheaper than the Lexus dealership. These people are very honest and fair. I trust them implicitly. There are many locations but I prefer the Wilmette location personally. They have helped me with everything from tires to brakes etc. they always follow up to make sure everything is OK. Loaners are available on an as needed and available basis. read more

I was very disappointed when I was here for an oil change, you see they did the oil change with 100% no problem, but after the oil change they said the car needed a tire rotation for 20$. But just tires does tire rotations for free and I don't know ,but I don't think the car needed a tire rotation and that they scammed me. So if you bring your car here don't fall for there tricks. read more

HEART Certified Auto Care - Wilmette - Repair place - Auto Repair Near Me - Wilmette, Illinois

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The VP called us back and refunded us the total cost of the misdiagnosed repair. Was very nice and stood behind their quality of service. I was impressed with how quick he responded and took care of everything. I will be open to using them again. read more

I hate it when you go to a place and they treat you like they're doing you a favor. That's what happens at this business. I now use this place for them to do a thorough diagnosis. I mean they look at everything! Then they will charge you twice as much as any other place! So they are doing me a favor with an estimate but because of their attitude and price gouging -- they're not getting my business. read more

Was told I needed new brakes, when they had done a break job less than 2 years ago...They are decitful and dishonest. They shouldn't be allowed to operate. read more

Was told the car needed new brakes. After getting a second opinion from the dealer, was told the recommendation for new brakes was totally fraudulent! They are NOT to be trusted! Always get a second opinion. read more

Couldn't be happier with HEART. I've been here several times, most recently for an issue with my tire. I've always found them to be honest, professional, and punctual. Recommend! read more

I've been getting my car serviced at Heart for several years now. They have always been so friendly and helpful! I highly recommend them.

Very unprofessional place. I made my appointment on Wednesday to have snow tires placed on my car the Friday of the same week. I was assured everything would be ready. When I arrived for my appointment, I was told that the place was shut down because of Covid. I don't mind the business taking necessary precautions, but when I asked why I wasn't informed earlier so as to save me from having to take time off from work (lost income), I was given a shoulder shrug. If you are looking for a professional experience, or just decency in general, keep looking. This place ain't it. read more

Heart has great customer service, including pick up service. They also do a very nice job of diagnosing issues, and will send you photos of each issue with a detailed explanation. However, as others have noted, they are quite expensive compared to other shops. For an expensive repair, I suggest getting a second opinion. Their convenience and good service may be worth it if you don't mind spending a little more. read more

This a stand up honest establishment I'm a single woman and I need to be able to trust my mechanic I trust them Top Notch Service!! I recommend to all of my friends and the pricing is fair !! read more

They fall into the category of, "That Kind of Mechanic". I am knowledgeable on cars and I told them the only thing I wanted fixed. They called back and claimed I needed a 1.5K+ Repair (I needed a basic 100-200$, including labor, repair). They explained their price model for an estimated 1 hour of labor and they wanted to charge 300+$ in labor. This labor cost is outrageously high and completely unwarranted. In fairness of not assuming they are wrong, I got a second opinion from a different Mechanic. I was right and the only repair needed was what I thought. Again, they fall into the category of "That Kind of Mechanic". I do not recommend this mechanic and would advise you to stay away from them! read more

My first visit. Needed two low profile tires changed. Decided to give Heart a try, as I live in the neighborhood and didn't feel like driving downtown to dealer for service. Was warmly greeted as I walked in, problem quickly diagnosed, alternative options clearly presented, and quick estimate provided. Best part of all, they turned around the work same day within a matter of hours. I'll definitely be back. read more

Last week I was driving north on Sheridan road and hit one of those outrageous potholes and it took out not just my tire, but entire wheel!!! After shopping around and wanting something reasonably priced and quick I found Heart Certified Auto Care. I called them up told them my problem and information about my car. Scott called me back after 20 mins and not only told me they had the part but could take me that day! I drove in at 1:00 in the afternoon without an appointment and my car was repaired in 20 min! Heart Auto Care not only are Mercedes Benz certified, they did an amazing job on my wheel and were significantly lower than the dealership price. I am so happy I visited them and look to continuing in the future. I would most definitely give them a shot or at least call up for a price. Thank you for the great service!! read more

Ernie was great and was a pleasure working with him. Honest and was extremely detailed on the report.

It was just an oil change. Perfect in every way. Average has been difficult to obtain lately so this was a complete pleasure.

I hate it when you go to a place and they treat you like they're doing you a favor. That's what happens at this business. I now use this place for them to do a thorough diagnosis. I mean they look at everything! Then they will charge you twice as much as any other place! So they are doing me a favor with an estimate but because of their attitude and price gouging -- they're not getting my business. read more

Really great service. Unlike other auto shops, they treat women with respect and honesty. Fast service. Ben is very transparent about services and prices. read more

A few months ago they would have gotten five stars from me for their responsive service and fair pricing. Unfortunately they're own staff is not following Wilmette Village ordinance about employee mask wearing and even their own front door sign that asks customers to wear masks and states that staff do. I dropped off my car yesterday and picked up today and found an older man in the customer area on the phone unmasked, another employee in the customer area unmasked, a third employee with mask over mouth only, and a fourth who only pulled up a mask when he saw a customer entering. We've been customers for more than six years but I won't be back until they fix this. read more

I needed to get a repair done and the folks at HEART were able to do the work very quickly. I was so satisfied that I brought in my second car for routine maintenance and they also delivered quick service. They are very customer friendly. I was a little hesitant bringing my vehicle here since they are kind of new or do not have enough reviews on here but I am glad I did. I believe I will keep going here for both my vehicles maintenance. Also, Ernie is awesome. read more

I have used heart for all my auto needs, including regular maintenance, tire rotations, etc. for five years now. They are friendly and efficient. Calling ahead, I often get same day service. The staff are friendly and I appreciate being recognized and welcomed whenever I enter. You might find someone cheaper, but knowing you have a reliable and fair mechanic is a good feeling. read more

Heart Auto is an outstanding repair venue. I have dealt with many repair shops and I feel the most trust in this shop. They made a significant repair for me and did it by keeping me in the loop and making a solid repair. I also received a loaner car since I live quite a distance away. I found them based on the outstanding reviews. I was not disappointed. John Murphy Chicago,IL read more

3.5 stars. Great service, flexible scheduling, but very pricey compared with alternatives. About 25% cheaper than the dealer and 25% more $ than other independent shops. read more

Excellent service from these guys. I called a dealership about a minor repair. They didn't know what they were talking about but were happy to charge me a couple hundred dollars for a diagnostic fee if I brought it in. Then I called Heart. They took a few minutes to research, and called me back with a much better price. They were very quick on the repair too! read more

There is NO PLACE else that I would ever take my cars! Each staff person is kind and trustworthy and they stand by their work. Multiple times they have saved me BIG $$$ over the dealership or other shops. In fact, several times the guys at Heart have said my car is fine, top off fluids & send me on my way: no charge! They have free loaner cars or will give you a ride home. Don't waste your time anywhere else read more

Regardless of the name with which you're most familiar (HEART or Duxler), this is a wonderful business staffed with people who are genuinely kind, always honest and very capable. Their shop can handle just about any car need and their front office staff is so welcoming even my kids will randomly ask to visit the "nice car people." (Note: the popcorn may also have influence here). read more

Great service. Very pleasant people on phone and in person. Very professional and well run auto shop.

Great service, friendly staff at HEART. They are skilled mechanics and are always so helpful to me. Their prices are competitive, and their work is well done. I trusted their judgement, and was pleased with their work. Scott in Wilmette is particularly great to work with, and made me feel like a valued customer. read more

Great service.. actually the best service I've ever experienced. I used the HEART located in Wilmette. They drove me to work and pick me up from work. They explained what was needed and what I was to expect. Great teamwork! read more

Was able to get in same day for a repair on my tire! Keisha is awesome! She took care of my needs and was able to have a tire delivered to be waiting in case my tire needed to be replaced. Will definitely be back to HEART again. read more

Highly recommend them. I have had problems at Car Dealerships and knew I needed to try somewhere else. These guys have been great. It started at 4:30 pm on a Friday afternoon (when the dealership said; "sorry, techs have gone home for the weekend"), I had a battery die (After getting jumped at car wash, my SUV was running but I knew if I turned it off I was toast). The guys at Heart drove to the dealership to pickup the specialized battery so that I could have my car for the weekend. My third experience with them, I had tried the dealership once again (why, I do not know) and received a quote for multiple pieces of work totaling $4,000! Heart was able to beat the dealership pricing by over 30% on every single component of work. Also, on a very expensive front strut replacement, they offered up refurbished parts (as good as new) at less than half the price ($1,000 vs. $2,200). They are price sensitive therefore often have multiple creative solutions. Example, I needed new tires so they gave me pricing on Michelin (what was being replaced) and Pirelli tires. The Pirelli's were $200 cheaper but had the same tire rating. I should note, they never asked for the dealerships list of needed repairs. They just told me they would evaluate the truck on their own and came back with recommendations (list was the same which told me they could tap into the vehicles electronics just like the dealership). They talk you through all the issues which really makes me trust their judgement. read more