Been there several times now and have yet to be disappointed. Very professional, great customer service and always fair prices. Strongly recommend for all you repair and tire needs. read more

1 star. Repeated failed repairs, wasted time, little to no accountability. I've been a CarX customer since April 25, and what should have been a straightforward suspension repair has turned into months of wasted time and a car that still isn't fixed. April 25: Brought my car in for a clunking sound (diagnosed by a tire shop as a broken sway bar). CarX found additional issues such control arm, control arm bushings, sway bar and I approved the work. Mike promised it done by noon, and it was. No complaints here. May 12: Came back for recommended front struts/shocks, with an 8:15 appointment. Car wasn't even looked at for over 2 hours. After a 3-hour "diagnostic" delay, I approved the replacement. Total time: 6 hours for an appointment that was supposed to start on time. Picked up the car and was told it was running great. The very next day, the clunking sound was back again especially over uneven roads. Early June: Brought it in again for a suspension check. Told everything was tightened and the part might be defective. Good news that it would be free of charge. I mean i would highly think so. They ordered a new part, said it would take a week, and that the car was safe to drive. Over a week later, no call. I had to call myself on June 17 to check status, and the part had supposedly "just" arrived. I asked when I could bring the car in, and was told Friday, June 19, would work, I'd just need to give them a few hours. When I dropped it off, Mike told me I'd have to "catch him on a good day" and that they were too busy to finish it that day. Rescheduled to Saturday, despite having called ahead to set this up in the first place. Job finally done Saturday, told no more sounds. Clunking sound was still there. Took it to a different, independent mechanic, who diagnosed a loose control arm (especially driver side) within the hour. Since it looked like they've just been replaced. They recommended I take it back to CarX since it was their work and under warranty. July 7: Brought it back, multiple parts replaced again, told it was working great. A few hours later, grinding sound when braking. And still with clunking sounds. Next day: drop-off my car to CarX before work. By 9:30 told I needed $680 in brake work which was absurd given they still hadn't successfully repaired the ongoing clunking sound my car makes. Really they owe me a partial refund given the ongoing issue. I was met with "lifetime guarantee" reassurances, but they wouldn't even take payment over the phone despite everything I'd already been through with scheduling. I ended up taking my car elsewhere instead for a brake replacement. My car is still making the clunking sound to this day. Multiple visits, repeated "it's fixed, no more noise" assurances, and the original issue remains unresolved. Appointments don't seem to mean anything here, you'll wait hours regardless. They have no efficient process to get customers in and out efficiently. If you value your time or want a repair that actually holds, I'd look elsewhere. We honor our warranty? How so? I've returned every days off that I can. It's still not fixed. Like how many opportunities does this shop want? Because I don't have all the time in the world. Do I get a loaner car? Nope. Very loose control arm is a diagnostic I've gotten from a different mechanic. read more

I recently came here for a wheel alignment, but unfortunately the service was not done properly. After the alignment, my steering wheel was still not centered and the car was pulling to one side. When I called back to explain the issue, instead of trying to resolve it, the employee I spoke with became rude and started yelling. I was told that they would not redo the alignment unless I bought new tires from them, which has nothing to do with correcting a steering wheel that was misaligned during service. This was very unprofessional and disappointing. A proper business should stand behind their work and at least recheck the alignment, regardless of where the tires were purchased. I would not recommend this shop based on my experience. Poor customer service and refusal to fix their own work is unacceptable read more

I needed a repair and I had a great experience. I will definitely continue taking my car to Car-X in Skokie.

Mike explains all your issues in detail, is extensively knowledgeable, has fixed everything issue we've had, and is always honest. That last one is a quality I've struggled to find in mechanics in the Chicago area (maybe I just went to the wrong places for 20 years). He will tell you whether you kinda need repairs/service, need it now, or will eventually need it. Pretty normal costs and he'll usually find you a coupon. Our whole family uses this location and it's the great customer service, honesty, and dependability that keeps us coming back. read more

This is for the Car-x in Skokie IL on Dempster. Mike was above and beyond helpful. He was honest,, showed us the issue, took pictures, provided honest and accurate recommendations for what needed to be done and then proceeded to fix the issue. read more

I took my 2002 Toyota Camry to Mike at Car X on Dempster, I expected to spend no more than $1000. My steering was very hard and therefore difficult to drive. I was charged $3,100 for the repair. My steering is worser now before i took the car in. Mike told me to bring the car back and he will make it right. Do you know how disappointed I am, UNBELIEVABLE! WHY? read more

Mike is horrible at customer service. He started telling at me and being Very rude. Will never go there again even though it's so close.

My wife's 2012 Nissan Rogue and my 2018 Hyundai Sonata had a plethora of issues. Mike and his team were very good at communicating issues with our vehicles and the recommendations. The turnaround time for repair was better than we could ask. Don't waste your time looking anywhere else. Trust me. read more

Attention Car guys! I took my car for an alignment after installing some new coilovers. It was quick and easy to make an appointment, and the staff were very professional and courteous. They also nailed the specs on my alignment despite my car coming with camber plates and having lots of adjustment and didn't try to throw in any additional charges. Would definitely recommend them and will be taking my other sports car in soon. read more

Mike and crew have provided incredible service to my older vehicle, providing repairs that others couldn't touch in terms of quality and pricing. And they stand by the quality of their work. When a front suspension part had a noise a few months after replacement, they fixed the bushing without charge! Can't recommend much more highly. read more

If only I could give them 0 stars.... Their parts are cheap. They overcharge you for crap parts so you have to come back and spend more money. Racism is real at Skokie Car-X. Be warned. Take your business elsewhere to someone worthy of your time and money. read more

Amazing place!! Mike - astonishing service!! I can say that I felt comfortable the moment I walked in. They are very thorough and professional!! I had an issue with my run flat, they took care of it. They provide you with a full report of what the technician sees, which is very helpful! Guys, thank you!! They are located off of 94, right on Dempster. 7 stars!!! read more

I took my car in to diagnose a stalling issue. They spent time looking into it and even cleaned a part. In the end they were honest that they did not know the problem and if they tried to fix it they would most likely not get it right the first time. They did not charge me money for the experience and were very friendly and very timely. I end up taking it to the dealership and got the opposite expeerience and a large bill and an unfixed car. So far Car-X has displayed integrity and I will go back in the future if I have car trouble. read more

Had an emergency as a big screw got lodged in my rear tire. Called in the morning wondering if they would take walk-ins and Mike told me to bring my car in so he could take a look at it. Dropped my car off and a few hours later, I got an update on what's wrong with my tire with pics. I thought I would have to replace it but the damage was in a repairable area, so the repair cost was super affordable. Got another message for a pick up, and it was just such a stress free experience overall. Mike was friendly, courteous and straightforward; I really appreciated that! I'll def come back! read more

Always top notch service. Friendly and professional. I won't go anywhere else. Try them, you won't be disappointed!!! read more

I came in without an appointment because something was scraping along the bottom of my car. They had the problem solved within 20 minutes and explained what the issue was so I could understand. I would highly recommend this shop and specific location for car needs! read more

Was driving from Wisconsin to Skokie and ran over something . I drove straight to CarX as my pressure was going down very quickly. They were extremely cordial and were able to help me right away. John at the front desk was great and charged a very fair price. Definitely recommend. read more

Don't Trust. Paid for brakes and 11 month/ 9,000 miles later was told I needed brakes. Paid again for brakes. Same things with other parts on vehicle. Trust with their technicians was also an issue. read more

I'm a regular and this place does a good job but Mike needs to change his attitude I'm tired of it plus it's not good customer service. John is nice but unfortunately he's not there often. At this point I will find a nicer carx location. Sorry but you lost a long time customer because of this. Hope you tell mike to change his attitude for the sake of your business and customer experience. Otherwise I'm sure your loosing customers because of his attitude problem. read more

Mike takes the time to explain items in layman's terms. He is honest about what needs to done, and upfront with the cost of repair.

Mike at Car-X is awesome! He's always very professional and friendly, and he is always honest with me when it comes to dealership prices and getting me the best bang for my buck in terms of car maintenance. I have been a loyal customer of this car-x in Skokie for over 10 years, and he's a big part of that reason! read more

Had service work done in mid-March. Mike was friendly and knowledgable. I liked that he didn't push extra (unneccesary) services on me like most other places do. Brakes have been working well for the past few months. Will be making this my regular pit stop for auto related servicing! read more

Got air filter && cabin air filter replaced. Best customer service from mike. Really appreciate how quick it was. Recommend && definitely going back. read more

I've been coming to car x in Skokie for some time now and must say I'm am very satisfied with the customer service and the work that has been done on my car, Mike is always nice courteous professional and knowledgeable he's a very nice person to do business with. I always know my car is in good hands with him and his team. I highly recommend this place for all your car needs. The prices are reasonable also. If your looking for great customer service good car for you car and reasonable prices car x in Skokie is the place to. Lachelle Moore-Amure read more

I randomly stopped in here to get my tires checked, and i'm so glad I did! I was almost positive they needed to be replaced, which they did, but the guys here took great care of my car and really took the time to talk to me, show where the wear was on my tires and talked through different options to replace them. Being a female, any car-related business can be really frustrating. Whether it's a dealership or shop, I often feel I'm spoken down to or not taken seriously, but Mike and his team were great!! read more

Ridiculously ripped off today. Been coming here forever with THREE cars for service. Today I needed new plates put on since the dealership was busy and would have gladly done it for free. Expected the same at Carx but the 'newish' manager charged me $20. If my temporary plates hadn't expired I would've laughed at him and walked but I needed it done. Three minutes, $20 bucks. So. Got my $20 back. It did take my husband having to get it a week later, but, he managed to get it. read more

Took my car in for oil change and service check, first time there. I needed additional services, which I expected but they didn't try to oversell. They were upfront about costs and offered best value choices. I will definitely return. read more

The crew here are so knowledgeable and helpful. I've been bringing my cars here for years and I know they will get the job done right the first time. Mike and John are awesome! The rest of the crew are amazing Truly recommend this place read more

Mike gave a quote for power steering flush at $89, engine flush at $69, and hub replacement at $589 with a grand total of $855. I agreed to all the work mentioned at a cost of $855. At no point did Mike mention that this quoted price included an optional fee of almost $122 for Car-X's Life Plus Service Guarantee. He added it without my permission. Later after picking up my car I notice the charge for the guarantee on the invoice. I also see on the envelope they provided and the invoice that the guarantee is an optional extended guarantee. I call back and ask about charge. Mike says that it's optional and can be refunded. When I ask that I never requested this guarantee be added so why was I charged, he claims he told me. This is a lie. When I go to get the refund, Mike repeatedly apologized for the misunderstanding (there was none), mentioned that he's always honest, and been working at the shop for 10 years all while telling me that he told me on the phone about the guarantee cost, doubling down on the lie. Needless to say, I don't recommend going here for any work. read more

These guys are the best mechanics! They listen to all of your concerns and take the right action. And they do it all in amazing time! Tires, brakes, wiper blades, nothing is too small or too big. They are open and honest. It's even better that they're 3 blocks away from my home. Thanks, guys, for always taking care of me! read more

I'd taken my car to the dealership where they told me I needed a new $2k front suspension. I took the car to Car-X where they showed me the perfectly functioning front suspension, and also showed me the broken brake light and empty washer fluid, which the dealership did not catch. read more

I needed to find a place in Skokie that I would feel comfortable servicing my Honda CRV. I tried a few places and came upon Car-X. I don't usually like franchises but rather the small business owner. Car-X changed my view as Mike and his team have taken care of my car (brakes, window motor, oil changes, tire repair, safety checks before long trips). I am confident that Mike is honest, skilled and knowledgeable about my car. In fact he has two CRVs himself. The wait times at CAR-X are acceptable and the service is done in a timely fashion. I'm so glad to have found CAR-X in Skokie! read more

I live in Rogers Park and there's one closer to my location but i drive all the way to Skokie and avail of their services. People here are friendly and nice especially Mike. The place is always busy but they will make it sure that your car will be serviced according to yout schedule! read more

Came here bc I'm moving and wanted to get my car check out with and put on some new tires. Guys there a knowledgeable and aren't trying to just make money. He told me my car is good to go for the drive but he also showed me things I need to get done later down the road. If ur looking to not get rip off and actually learn something about ur car this is the place to go read more

I brought my car in the beginning of February. I had a loud muffler and my check engine light on. They welded the muffler and the light went off. 2 weeks later the light came on again. I brought the car back. I was told it had nothing to do with 2 weeks ago. I was charged 538.17 for an oxygen sensor. I was not told about the diagnostic serve 59.99 or the life guarantee for 20.40. The next day the light came on again. I brought it back the next Saturday. Final no charge. I already paid for parts I didn't need. I didn't look at my bills because I trusted them. Then on 3/30/22 my front end started making noise. Brought it in again. suspension control arm $845.46. Service guarantee 147.06 which again was mentioned. Still making the noise. they saw me coming. NEVER AGAIN. read more

Thanks mike and John for the great service. So thankful for air conditioning. Appreciate you both watching out for me and my car

Horrible customer service! They don't even acknowledge you when you walk in. The wait time is ridiculous! I made an appointment for an oil change. I was 15 minutes early and waited 1 hr 45 minutes after my appointment but they still didn't touch my car. When I made the appointment they assured me it wouldn't take over an hour. At this point, I just took my keys and left. Definitely not worth being late for work. They didn't even apologize. What's the point of making an appointment?? I understand that they can get busy but if that's the case, don't overbook, and don't take walk in customers before customers with appointments! read more

I was shopping for tires for over a week and decided to stop in to CarX while running some errands. Mike, the manager, introduced me to a great tired for my vehicle and went on to get me the best proposal. The service was great, the tires are awesome and the overall value could not be beat. I'm referring family and friends. Great work guys! read more

This place is cool. I just went in for an oil change and the staff is very knowledgeable and willing to help out