Yesterday I broke down nearby, I walked into the store not having a clue what to do. I explained…read moreto Walter and Pat what was going on and without hesitation they came outside to check things out. They tested a couple things, and said they were good to go. They could have said sorry about your luck and been on their way but they continued to try to solve the problem. Mind you, I had already take the car to a mechanic who said nothing was wrong, even though the car would shut off while driving. Walter and Pat found one wires to the battery was frayed. They had it fixed in no time and charged more than a fair price. Even though this place is not close to home I will come back time and time again in order to get service like Pat and Walter Provided. If you guys see this Thanks again. You really made me day....really my month. I have been driving around with uneasiness for a few weeks. Keep up the great work, it's hard to find kind, hard working people these days.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Came in for a rear caliper and when I got back to my house to install it opened the box and noticed…read moreI was given a front caliper. I had to then call and tell them what happened and the associate tried to tell me he gave me the right one but then left me a voicemail after the phone call that he did give me the wrong one so I then had to drive 20 minutes to get the correct part.

Terrible customer service. I can guarantee that I will not be returning here again. To begin, I…read moreheard the manager talking at an elderly woman with a walker who was walking across the street to go to physical therapy. The PT clinic was getting there parking lot repaved and she was asking at her to move her car out of the lot unless she was going to buy something. I myself came to the store to get my wiper blades replaced as I had bought a warrantee that covered them for any defects. My blades came off the car in a storm and when I asked for a replacement I was told that she couldn't honor the warrantee because I couldn't prove that this is what happened. I'm disappointed with the way she is treating people and I will not be returning to this location.

Absolutely the best and customer service top notch. Had a full Blue Ox system installed on new…read morevehicle. Even made corrections to the RV.

I walked into the store looking to buy a hitch for my new 2020 Palisade. Nobody came to help me. I…read moreinquired about hitches and they assumed they new what I wanted. They didn't ask any questions or offer options. When I asked about the stealth hitches (since they are a dealer) they assumed it was out of my price range. During this time of COVID I was wearing my mask. They were not nor did they offer to put one on. Very poor service. I will not recommend them.

Perfect in all ways .Sent an extra part at no cost to me. The only place to shop for used Corvette…read moreparts Thanks Jonas for all your help.

steve helped me out a great dea las usual! great place to buy your used parts! ty! bill smith auto…read moreparts!

Awesome customer service. Large variety of truck toppers & tonneau covers. The guys helped us…read moreinstall the new topper & the entire process went very quickly. Talk about a great first experience here. Highly recommended!!!

From the owner: Dejay Truck Accessories is the leading provider of quality truck accessories in West Michigan. At…read moreDejay's, we stand behind the products we sell - we use our experience and expertise to help our customers purchase the right truck accessories for them. We have a large selection of products to choose from - everything from WeatherTech floor liners and seat covers to stainless steel grilles and tow dollies. We're the only LEER dealer in the area where you can purchase products like truck caps, tonneau covers, and toppers. If you're looking for truck accessories and service, come visit the experts at Dejay Truck Accessories in Jenison, Michigan!

I have been a loyal customer for about 6 years. Liberty muffler has done my oil changes, front and…read moreback brakes, fixed a heater cord and now worked on my drive train. The owner is responsible, professional and does his best to make sure your car is safe on the roads. I am a single, senior female. I trust this owner/ business!

Went in for a "scheduled" appointment to have my exhaust looked at. The guy in charge was sleeping…read morein the waiting room so another emplyee sweeping tried to help. He wasn't able to figure out what to do so he poked the sleeping man with his broom. He woke up and mumbled to me. I told him I was the 5:15pm appointment. We looked out to see if there was a bay open for me to pull in. We look back at the man in the chair and he fell asleep again. Another employee came in from the garage to try to help. They decided to pull out a car so I could pull in. I turned my head and pointed out that the car they suggested didn't have wheels at the moment. They replied- "oh I guess we won't be pulling that one out" I said I'd try another day. I will not go back. A shred of professionalism would go a long way. Poor service.

Advertised prices do not match up with what they try and bill you for. Horrible buisness ethics &…read morevery rude staff. 2 of my friends dealt with them in this same exact way.. buyer beware.

I went in looking for a fuse, with the old fuse in hand. No one seemed to know what to do when it…read morewasn't in stock, the old bald guy Chris was no help. His fragile masculinity weighs heavy upon his shoulders making him incapable of talking to other men without feeling the need to be rude to uphold his 'man-hood' lmao just go to Oriley Auto Parts. Don't waste your time here.

Bobbie & Shane were such wonderful people to work with! Although our problem wasn't fixed due to a…read morebigger car problem, it was still a GREAT EXPERIENCE and we will be returning for other car pieces soon! PS. we were the family with the cute black car parked up front!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

My experience with this store is not to be taken lightly. I've been in retail management for many…read moreyears and the customer service I received from Bev and Brandon is the best I've ever been treated ANYWHERE! I woke up to a dead battery and had to get my car jump started. I called around and no one could match their price or many places weren't even available as it was Memorial Weekend. Bev assured me she could talk me through changing the battery right at the store. They normally are too busy to help so store policy is that they don't assist in changing batteries, which I totally understand, but Bev went through the trouble of pulling up a YouTube video and getting me started. Brandon was just as helpful as we had to go through several steps to gain access to the battery. Once the battery was out I was able to take over and get the new battery installed myself, with their tools no less! I was traveling for work and this experience at the Grandville NAPA was a memorable one indeed. I'll never go anywhere else if I need parts or advice because I know I'll be taken care of. Let's hope their supervisors take care of Bev and Brandon so they can continue to grow the business in a time where the economy is in trouble, inflation is out of control, and customer service often seems non existent! I could not have left happier!

First time my brother and I have made a stop at this Napa store. It's a bit hidden in a place that…read moreI probably would not have known about if I didn't have to look for an auto parts store. We were greeted by Mike and he was very helpful in what we needed to change our brakes. He even talked to my other brother on the phone to make sure we have everything needed to have a successful change of breaks. If I were him, I would probably think that we were some newbies that he should try to sell us as many things as possible, but he didn't. I even asked him about some wiper blades for my car and he treated me with such generosity. I've gone into auto parts store before and I get treated like a girl that doesn't know what she's talking about. Granted this time, I've only come in to get wiper blades which shouldn't be hard, but still. Mike was very nice and friendly and because of that, I would come back.