[[HIGHLIGHT]]I had such a great experience at AutoZone thanks to Anthony! From the moment I walked in, he was attentive, patient, and incredibly knowledgeable.[[ENDHIGHLIGHT]] He not only helped me find exactly what I needed but also took the time to explain the options and made sure I understood how everything worked. Anthony went above and beyond, he didn't rush me, answered all my questions with confidence, and made the whole process so much easier than I expected. [[HIGHLIGHT]]It's rare to find someone who genuinely cares about helping customers, but Anthony truly does.[[ENDHIGHLIGHT]] My ac works perfect now! Ty Anthony! If you need auto parts or advice, ask for Anthony--you'll be in great hands! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Moreno Valley, California

I was trying to talk to order a new battery for my jeep wrangler and [[HIGHLIGHT]]the guy was taking so long. asking me my phone number like 5 times and didn't care at all[[ENDHIGHLIGHT]] . he was talking to his coworkers ta the same and never listen to what I was saying and trying to tell him. after a while trying to communicate what I need he interrupted me again talking to his coworker AgaIn , I ended up leaving and letting them k ow that they do not lnow what respect for customers means and they're far from having even a star from me. . first time in this place. I definitely never coming back. STORE 5565.. The worst experience ever . read more

I bought a battery from AutoZone with a 3-year warranty, but it failed after just one month. [[HIGHLIGHT]]When I came for help, the staff refused the warranty, said they DIDN'T CARE, and told me to REMOVE THE BARTERY MYSELF and go somewhere else[[ENDHIGHLIGHT]], !!! [[HIGHLIGHT]]Even after I showed the warranty paper. The manager behaved the same way--rude and disrespectful.[[ENDHIGHLIGHT]] I'm deeply disappointed and will never trust AutoZone again. read more

AutoZone Auto Parts - Weak battery - Auto Parts & Supplies Near Me - Moreno Valley, California

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[[HIGHLIGHT]]Reliable, helpful, and non-judgmental--my go-to for car parts for nearly 20 years[[ENDHIGHLIGHT]] I've been coming to AutoZone since 2006 when I got my first car, and it's been my go-to ever since. [[HIGHLIGHT]]Whether you know cars inside and out or you don't know the first thing about engines, the staff here is always helpful, respectful, and never makes you feel like you need to speak "car language" to get assistance.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They're quick to look up your car's specs and find exactly what you need.[[ENDHIGHLIGHT]] While they don't diagnose issues (understandably), they do a great job guiding you in the right direction. I've had multiple experiences with their warranty service--especially for battery replacements--and it's always been smooth and efficient. [[HIGHLIGHT]]If they don't have a part in stock, they'll tell you where to find it nearby.[[ENDHIGHLIGHT]] And if you need help installing things like batteries or wiper blades, they'll often help with that too. I always recommend AutoZone to friends and family, and I'll definitely keep coming here for years to come. read more

Another autozone recommended I come here to get a battery replaced since they weren't capable. [[HIGHLIGHT]]I called prior to coming here and was on hold for about 15 mins.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Someone answered and let me know they could do it.[[ENDHIGHLIGHT]] I arrived to the facility with the idea they were going to change the battery so I turned the car off. When I walked inside there was only one employee and he said there needed to be two people to do it. I've never had this issue but this was the 2x autozone I had been to that said this and all in one morning. He told me he'd be there in about an hour but I knew that wouldn't work for me. He did jump my car because it died in the lot. [[HIGHLIGHT]]He also apologized and explained I must've spoke with commercial on the phone and not the location itself.[[ENDHIGHLIGHT]] I wish autozone would be truthful with their capabilities instead of playing a cat and mouse game. I've never had an issue going to autozone in the past for a quick battery replacement until today. I recommend another location if you find yourself needing a battery as this one is understaffed. read more

[[HIGHLIGHT]]They are always swamped i waited a while to get my order hours after they said it'd be ready and it was missing an item.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Went in one time and waited in line so long I put my stuff on the counter and left.[[ENDHIGHLIGHT]] read more

I never expected such above and beyond service. I came in for some coolant because my coolant indicator came on. [[HIGHLIGHT]]Emmanuel asked me how long it's been since I put coolant in and it had only been a couple weeks[[ENDHIGHLIGHT]]. He said I may have a leak so went outside to take a look and found where the leak was coming from. [[HIGHLIGHT]]He then went on to give me advice on what to do next.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'm extremely grateful for his assistance![[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Extremely unprofessional. HR needs to coach the cashiers at this location for customer service.[[ENDHIGHLIGHT]] I called in around 7:12pm on 8/6/2025 and spoke to a male cashier about my boyfriends KIA my boyfriend accidentally told me the wrong year of the car after I had told the cashier it was 2017 he told me prices and after looking at the registration I realized it was a 2018 once I told the cashier that it was a different year he sighed and said " oh my god" with a nasty attitude. [[HIGHLIGHT]]Please don't call and waste your time.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I highly recommend that if you go to auto-zone , that the person to help you , that will always go above and beyond for you , will be Jacob K , he has helped so many Customers without complaint[[ENDHIGHLIGHT]], i have been in this store location several times , [[HIGHLIGHT]]he has the best customer service and is very knowledgeable, he genuinely cares about the people in our community, greets everyone who comes into the store[[ENDHIGHLIGHT]], [[HIGHLIGHT]]i like the experience i get in this store, i hope someone recognizes all his hard work at this store location he's great[[ENDHIGHLIGHT]], [[HIGHLIGHT]]I don't usually write reviews but when you know someone who goes out of there way to give you a great experience at there store , i will , i hope corporate knows how lucky they are to have such a great person as Jacob K . working for them[[ENDHIGHLIGHT]] . read more

What a terrible store, go to the neighboring auto stores and stay away from this piece of junk. [[HIGHLIGHT]]I went to get a new battery and of course no one helps or wants to help you[[ENDHIGHLIGHT]], then when you go to swap them out they cry that they can't do a battery replacement service (takes about 5 minutes with some ratchet tools that I did not have on me at the time). I had to go buy socket tools because my car was in the lot with a dead battery and service it myself. How are you going to claim to be an auto parts store but can't even replace such a simple part? Terrible store, never going back here again. read more

[[HIGHLIGHT]]Jacob & Bertha at this store, great/excellent customer service, respectful, more than a big help any and everything I needed done it was no complaints they were more than happy to assist me![[ENDHIGHLIGHT]] I'll recommend my friends and family to this store just on the strength of how welcome and supportive Jacob & Bertha was with me I truly appreciate it Thankyou again ! read more

[[HIGHLIGHT]]Customer service sucks.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Stopped helping me to go help 2 other women then wanted to finish helping me after he finished helping them.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As if I hadn't been standing in line first. So make me wait then wait again.[[ENDHIGHLIGHT]] Nah that's ok I'm cool. I'll go somewhere. read more

Needed a new car battery as mine had died. Went in an found what I needed. The cashier girl was nice and friendly. She was nice enough to verify I had the correct one (I'm not a car guy). That's all the good things to say. I was hoping to have an employee replace the battery for me. It was hot and I figured they could do it quicker than I could. The cashier asked one of the gray shirts if he could, he was busy doing inventory and probably didn't want to (it was 100 degrees outside, I understand). A nice red shirt employee volunteered to do the work. However, the manager (gray shirt older man with a black ponytail) told him he couldn't and had to go back to "trucks". What's crazy is the manager never acknowledged me or offered to have someone else help. He didn't even have the courtesy to say "sorry but we're short staffed". Again, didn't say ANYTHING to me, or even looked at me after telling his employee not to help me. Anyways, I got my battery and left to replace it myself (whatever). What caused me to write this review... I returned to bring my old battery for the deposit. Same staff (it had been like an hour or so). While there, a different customer was getting help from an associate. This same manager asked the associate where he was going as he was walking out. The associate told him he was going outside to check a customers battery. The manager said NO HE HAD TO FINISH HIS Inventory. And again, he did not acknowledge the customer that needed help. Just talked about how that employee needed to finish and he didn't have time to go out. Are you freaking serious? This manager was more concerned about his employee finishing inventory than helping a customer. This dude should not be in customer service. I understand keeping your people on task or being short staffed. But this manager doesn't care about customer service. His team is volunteering to help customers outside in 100 degree heat and he's telling them not to help. Put him somewhere else before someone fights him. Overall, if you need to buy something, this place should be fine. But if you need anything beyond a transaction, good luck. Go somewhere else. The manager will not let his employees help you. read more

don't go here. [[HIGHLIGHT]]they're rude- especially the managers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They will make you feel stupid and don't provide much help when you have questions[[ENDHIGHLIGHT]] :/ read more

The African American manager, I did not catch his name, was very immature and made everyone in the store feel uncomfortable with his inappropriate Jokes and loudy used the N word for everyone in the store to here. It was a different level of unprofessionalism. I'm not sure who's hiring these immature kids but let's please do better auto zone . read more

The worst people ever - missing orders - on their phones - walking throughout the store, calling multiple shops for sales far away with a line! I was given the wrong part and returned it - then the thought I was part swapping and held me there long as hell, just for $15. Don't come here and I hope it goes out of business....every single time throughout these years....FAILED AND HORRIBLE read more

Store was clean and the staff members are friendly. Corey, Thank you so much for going the extra mile and removing a stripped bolt, so my new plates could be placed on my vehicle. I'm thankful for your kindness. read more

I was out making sales calls in the Moreno Valley and noticed my laptop, air card and phone weren't charging. I figured out I must have blown a fuse and found AutoZone on Yelp. Good thing I removed the fuse for a match and make sure I replaced it correctly. The gal who worked the register confirmed what I picked was the correct item. Ended up purchasing the multi pack which was a blessing BC I realized my laptop adapter was the cause of the short and went thru 3 more fuses! I'm going to have to buy a new adapter for the charging of my laptop but AutoZone was a lifesaver. Solid service so I'll be returning to a AutoZone again. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Moreno Valley, California

My mom is in her 60's and came to this auto-zone for wipers, it's pouring rain at night and the guys in there would not come out to put her wipers on her car for her. They said the neighborhood was too bad at night, they could not put her wipers on which literally takes less than 5 mins. Maybe they should go work in another neighborhood. Meanwhile my 63 year old mom is out at night having to fix her own wipers. I wish I could give 0 stars to these punk ass men. read more

I called the auto zone in Moreno Valley, ca on the corner of Sunnymead and Perris Blvd., [[HIGHLIGHT]]I asked if they could use the fix finder on my jeep because the check engine light came on, they said sure come on in.[[ENDHIGHLIGHT]] When I got there on my lunch break, I stood in line for 20 minutes, then the little woman of no color assisted me , she came to my car and after she got under my steering wheel and apparently didn't know how to hook the machine up and asked me where the plug goes, I told her that I had no idea, and to get a coworker because I was short on time. [[HIGHLIGHT]]she comes back out to my car and said you're stuck with me because everyone else is busy.[[ENDHIGHLIGHT]] She then said if I break something we're not responsible for it, I said you will be absolutely responsible for anything you break , so she got her manager and this big black rude man told me "you have to hook it up yourself because we're not supposed to hook it up" ... I left after that. This location is horrible DO NOT GO TO THIS AUTO ZONE!! I went down the street to O'Reilly and they were able to hook up their little machine and I got a reading on it about 2 minutes later FOR FREE!! Do not go to the auto zone I went to, they are not skilled in their job and the black guy has an awful attitude which was not shocking at all sorry but I'm not sorry. read more

This AUTOZONE SUCKS!!!! The manager with the long blonde hair is THE WORST ONE!! I went to simply go return my lifetime warranty brake pads that I had originally bought from this store & the manager was helping me... not only was I back and forth yesterday FOUR TIMES because they gave me the front rotors and brake pads yesterday and I asked for the back ones- but they wouldn't refund the lifetime warranty ones the next day. EVERY TIME I'VE EVER BEEN IN THERE THEY HAVE BEEN THE LEAST HELPFUL PEOPLE!!! Don't go to this one!!! I went 2 minutes down the street and went to the one off Perris and Sunnymead and they returned them and gave me back my cash I was promised for the lifetime warranty. They (the sunnymead and perris location) were so helpful and had me in and out in no time. read more

I stopped in to recycle oil that went fine but I wanted a refreshment so I got Coke Zero which is overpriced but I paid for the convenience. After I left I started drinking and it had a very bad taste. I checked sure enough over a month expired. I called the store just to let them know to Check the other before another person buys one. The guy that answers tried to joke by saying it's a Coke Zero so it's supposed to taste bad. Not funny especially when you are pre diabetic trying to limit sugar. It should not taste like it did and it expired a month ago. I would expect this at some shady liquor store but auto-zone do better if you are going to sell refreshments. read more

Just go to Pep-boys..... There are incompetent workers here unwilling to help. Many of the reviews here are pretty accurate. read more

The staff is very helpful, as for the manager... which is apparently afraid of customers hides in the back. I came in 3 times today for different vehicles and he was a complete unbelievable jerk. The is saying in the nicest way possible. I have been a faithful customer to this location for about 13 years. Just with these 3 interactions or lack of, i won't come here anymore. Just this manager yelling and barking order to customers and his own staff as he sits hiding. Pathetic use of a manager. 1000% replaceable. Even a cardboard cut word do such a better job than this guy read more

I purchased brakes and rotors from AutoZone. The guy asked me where was I going to have my brakes installed. I told him where I was going, then he told me they have a guy that works through AutoZone and he could put the brakes on my car for $50 cash only. I figured it was a good deal so I let them call the guy. The guy agreed to come, so they had me pull my car around the back. BIG MISTAKE!!! A deal too good to be true is what it was. This guy arrived, he didn't have any equipment or tools to work with. He wanted me to purchase additional parts from O'Reilly's Auto Parts because AutoZone conveniently did not carry any of the parts he needed. He was clearly a hustler, and the cashier at AutoZone was a hustler too. I left and got my brakes installed elsewhere. Those two obviously have been doing this for a while and they are splitting the cash 50/50. The brakes and rotors are working extremely well. I gave it one star because of the customer service I received. Please stop trying to hustle your customers like that. It's called Bad Karma. read more

My son and I were waiting in line to make a return. The ignorant staff started asking for customers who just needed to pay and not make a return. I guess once they have your money in their tiny, hot little hands, you no longer matter. Some guy named Jesse needed to provide a password for the return but just walked around with his head trapped in his sphincter. Rudest a-hole ever! Don't know how he could have passed his GED read more

This place has the absolute worst customer service. I came in asked for help with windshield wipers the guy didn't want to help me find them as I'm not familiar with purchasing wipers. Then when I asked for help putting them on I was told by the supervisor "we do that as a curtesy, but not when it's raining" wow!!! After struggling to put them on myself an employee walking in stopped and asked me if I needed help. She put her stuff down and helped me before even clocking in. I wish I could remember her name. She deserves 5 stars but zero for autozones customer service training read more

Bianca is amazing !!! She really assisted me with getting the right battery for my car! I am a female and going to these male dominated locations can be a little intimidating so I called beforehand. Talked to her on the phone she was very helpful and then when I got there she had everything ready for me! I really appreciate her assistance if I could give her ten stars I would! Make sure to ask for her if you're planning on visiting this location read more

Rude ass manager. I'm here to give you my business and you treat customers with no respect? Where's your customer service? There's no need to be rude to people. There's a bunch of other auto parts places in the area.. give your business to them. That's what I did. After reading all the reviews.. Why is this stupid Maria is still here?? read more

Walter the store manager was the best! We need more people like him!! He truly knows the meaning of customer service, he went above and beyond helping me with not just picking a new battery but replaced it for me. Thank you Walter for your service and kindness. read more

I bought a battery from this Autozone one year ago, the battery failed in one year... and I was in work clothes so I could not get myself dirty and change it myself. The manager (Francisco) quickly addressed my situation, and Joseph was amazing!!! Joseph ran the tests and replaced the battery very quickly. I highly recommend you use these guys for your auto needs. read more

Very helpful and took the time to help me out. I didn't feel rushed. Good customer service. Keep up the work guys and ladies.

This post has nothing to do with the parts or the service i received while there. It's about the appearance of the outside of there establishment. There was trash everywhere right outside their door. I mentioned that it looked like Moreno Valley outside your door and his response was like owell. No pride there read more

I can't speak on behalf of the products, but one of the managers saved my ass yesterday. I wasn't paying attention and drove over a damn ditch in their parking lot. I was calling my insurance company for a tow. The owner came out and I asked him if he had any suggestions. He brought out some Ramps and it worked! Thank you so much! read more

My rear brake light went out. So I first ventured over to Pepboys. Not for any good reason, other than it was slightly closer to me (by a couple of feet). I purchased a rear tail light ($4.99) and needed to install it. Usually the service people in auto centers are willing to help you install these things. Instead they were going to charge me $9.99 - which isn't so bad - but I had to wait until 7 pm (it was NOON!). I walked over to Auto zone just across the street. They sold me the part and offered to install it (as soon as the customer lines disappeared) for free. (Autozone has a customer for life). I love you guys!!! read more

When it comes to cars I am like a newborn baby, I know nothing. But my experience yesterday was extremely pleasant. My check oil sensor came on and Jesse L. from this location was amazing with helping me understand what was going on. He checked my oil levels, picked the oil out for me and put the oil in. He checked me "check engine light" problem and gave me a print out of what to take to the body shop. All I did was pay for the oil and he did everything else. I'm very thankful for all his assistance. read more

Bad customer service, they don't answer their phones and when they do they put you on hold for over 20 minutes. Had to call three times just to get a two second answer. Ordered a hundred dollar part and they ended up giving it to someone else because our order numbers were similar. read more

Gave david a 1 star because he was rude. Will not come here again. He looked as if someone chewed on his shirt .

This place trash trash! I called to see how much a battery was, I was put on hold for 20min and the call ended! I called back they didn't answer! I called again and they guy answer and still couldn't help me! All I want to know if they have a battery for my car but it took a hour to get get ahold of someone. This place is trash go across the street to petboys or somewhere else. They are so slow and they guy who answer the phone is trash and disrespectful. read more

Walter was very helpful ! He went above and beyond to help get my car running without issues. Thank you sir