sad, but even at my "advanced age," i still don't know enough about cars. i went in and elijah was very professional and helpful!! i always appprciate execellent customer service. recommend! read more

Lorenzo went above and beyond to provide great service to me the other day! Huge thank you to him and the staff!

I needed a battery replacement for my Jaguar. I called them, they checked if it was in stock, it was, they told me to come in while the wind is low, I did, they pulled the battery and installed it, charged me just $250 for everything! Total time invested: less than an hour. Professional and friendly service.It is great to have these guys in the neighborhood! read more

I was looking for some information on a chainsaw that I just purchased. I called AutoZone and a very nice young man named ARL helped me with exactly what I was looking for. It's always nice to find someone that's helpful and friendly and knowledgeable. read more

The team that was working Saturday night around 7:15pm was the most unprofessional tandem I've ever experienced. I went in to rent a Compression Tester and one of the workers quickly dismissed me "we dont have that." the other worker then corrected him, but both guys were busy fooling around and joking with each other, including cursing. I was in no mood for that, as I was dealing with a mechanical issue on my vehicle, and these two were of little help. Once they did locate the tool and began the checkout process, they did not offer any guidance as to the rental duration, the cost, the reimbursement, or any other pertinent information whatsoever. I am completely shocked that AutoZone would have these two workers on staff. I wish I had their names, it was that bad. read more

This autozone is awesome. They are kind and responsive and very helpful. I needed my battery changed and Dominic was very quick and helpful. We really really appreciate him and this store!! read more

This review is long overdue. Isaac, a young guy, went above and beyond for me a couple months ago. Spending more time than his job description required him to in helping me with my headlights, he smiled the entire time. His energy clearly communicated he enjoyed his work, the extra effort he was putting forth being an extension of his character. read more

Dominic behind the counter knows his stuff! I had a great experience here, bought a battery. He was able to recommend a couple battery replacements, and explained the warranty, benefits, cranking amps, etc for each. Also gave me some pointers about a battery tender to be used. I'm a happy customer. read more

First time ever at this location and the service I received from an employee was,? Words itself can't express enough for what this employee helped me do.First because of my Mercedes benz, Must places won't change the battery because of the type of car and most of all the computerized electronics.Must be a certified mechanic to change and install this type of battery.So I called three different locations to get a quote for this service.First I called firestone,they wanted $287.00 installed.Second I called sears automotive $237.00 and last I called Autozone and same service and same battery installed $161.00.With my help and fore me to reset all of my electronics myself and I was able to do so. Its not the responsibility of the employees at Auto Zone to do so.So this was service at its best.Thank You james for all your help. read more

AutoZone Auto Parts - This employee installed my battery in.Such great service - Auto Parts & Supplies Near Me - Simi Valley, California

Fantastic customer service, I stopped in around when they opened to get my car battery checked out. The guy at the counter checked the battery & it was at the point where it was close to dying, he also checked my alternator to make sure that wasn't an issue. Before even trying to just sell me a new battery he suggested I check with my dealership to see if my battery was still under warranty so I could get it replaced for free. After checking I was already out of warranty so I head back to autozone & get a good dry cell battery for 30 bucks cheaper than my dealership would have charged with a 1 year warranty. read more

Great customer service from Dominic! My wipers needed replacing and we had tried everything to get the old ones off but they wouldn't budge. Finally went over to AutoZone and met Dominic. So knowledgeable and kind. What a great representative of your company!!! He put the new ones on like a pro! Thank you Dominic...You're the best!!!!!!!!!! read more

Very friendly and knowledgeable staff. You can count on them to meet your automotive needs

No nonsense, great customer service. It helps to know what you need, but if not the staff can probably help you figure it out. At least know the year, make, and model of your vehicle people! Recently had to replace my wife's car battery. I removed it and brought it in. They didn't hesitate to offer to check it, and sure enough it had no charge (not surprising since it was more than 3 years old). Got a equivalent to the OEM stock battery with a nice 5 year warranty. They double checked it was the right overall size too. Signing up to their rewards program tied the warranty info to my phone number so I don't have to carry or keep the membership card. Only knock is one time I needed a replacement part. I came in and was shocked at how expensive the prices were for it in their system. I was able to find a much cheaper option online, but the trade-off is I had to wait much longer for it to ship and arrive. It wasn't a critical part so no big deal. Anyway, I've been pleased overall by the various AutoZone locations I've been to and this one in Simi is no exception. read more

Love this place. There is one man who is always the nicest. He changed my battery in car key and is always very happy to help when I have questions. He just makes easy when I go in. Definitely going back, customer service is great. read more

THE friendliest Autozone I've ever been to. I usually frequent my local store which is fine but this place is always quick to get the line through, will help you find the right part and will greet you with a positive attitude - you can't ask for any better service, thank you! read more

Once again, received quick knowledgeable assistance (from Derek and Gus) RE: the installation of new wiper blades. Autozone is the fit for the less mechanically inclined. An anxiety free experience. read more

Always good customer service whenever I have purchased at this store. I have only bought small parts for do it yourself repairs and the guys are always helpful. One time, the guy at the counter even offered to install the wipers I bought and came out to my car and did it. My go to place for auto parts. read more

Jeremy H! Thank you so much for all your help! Honestly, can't thank you enough. I walked into AutoZone and explained my predicament: engine lagging in turning over and it was getting worse. Jeremy checked the battery, helped me find a new one, and replaced the battery for me. SUCH a huge help. Thank you for being so patient and explaining everything to me. Now I know how to change a car battery read more

The guys there are so helpful. I love their customer service. They never hesitate to go the extra mile helping out.

Best auto parts store around, Service is great, not the usual dreaded auto part store experience. I alwys choose to go here.

Don't trust these guys at all. Was told by two employees (one named Mario) that the battery I bought could be returned if the issue was not the battery. Now I'm stuck with a $200 battery I do not need. When I arrived I wanted them to test my battery and alternator. They tried but all there equipment was broken. So instead the offered to sell me a battery and proceeded tell me that if the issue was not my previous battery, and if I had my receipt, I would be able to return the new $200 battery. Today (less then 24 hours later) I walk in and I am told that I cannot return the battery. They only do warranty replacement. They sold it, installed it, and lied about returns. Do not trust the employees that work here. They either lie or they are stupid or both. read more

I bought the wrong windshield wipers. I didn't have my receipt. The gentleman that helped me was very kind, exchanged them for the right ones, and quickly installed them for me as well. Great customer service and super quick. Thank you! read more

I have been going to this AutoZone store for a while now and I am so impressed and thankful for the people that work there particularly Joseph who is help me with some very difficult parts and is always courteous polite and extremely helpful. I recommend the store highly for anyone in or near Simi Valley read more

Came in to autozone tonight. Was in and out within 5 minutes. Found the speciality product I was searching for. Expert staff, friendly service and overall positive experience! Would recommend this local autozone to my family and friends! read more

Okay I see one of my reviews were MAGICALLY erased .... 2 things one of the Managers who looks like JOE DIRT (David Spade) was less than likeable .... **************************************** and WTF ... Why is the OIL TANK ALWAYS FULL !?!? and a Sign NOT even posted the Correct way on the door in order to tell customers (OR potential customers) that the OIL TANK IS FULL ! ... And I unlike others do buy stuff and NOT just DUMP off oil. read more

My car needed a battery so I went to the AutoZone on Tapo I live in Simi Valley California and Stephen B was in the back and he help me with my battery took my old one out put my new one in he was great very good customer service and I really felt comfortable with him very nice guy so AutoZone on Tapo Stephen B he's great thank you very much for the great customer service keep up the good work. read more

Horrible customer service and not female friendly. There was someone ahead of me and I wasn't greeted or acknowledged. Then a male walked in and he was greeted and they assisted him right away. I walked out and won't be shopping here ever again. read more

Steven B took such good care of me. He swapped out my battery, fully checked everything. I highly recommend this store, i'm telling everyone I know to trust them ag there. read more

My truck battery's needed to be replaced and steven was a great help with it. He tested my battery's and replaced them so fast and was super helpful the whole time! Very nice worker and knows his stuff. Thank you Steven! read more

Came to Autozone because our battery died, received Amazing customer service by Arl!! Thank you for helping us change our batter.

Thanks for taking care of a bad battery , thought we had a better battery but they replaced bad battery and installed it. Thanks for your help read more

This was my first visit to this store, and I was impressed! A friendly and courteous staffer helped me select windshield wipers. And he was more than happy to install them for me. I asked him to show me how to do it, and he graciously did as I asked. Parking at this location is abundant and convenient. This store is located in a good shopping center with several other go-to businesses, including RadioShack, Pet Depot, Simi Deli, 99 Cents Only, 24 Hour Fitness and JoAnn. read more

Thank you Joseph for all your help!! I didn't even ask for him to install my wipers and he did it on his own and was so polite. Bring on the rain! read more

My car broke down yesterday in the church parking lot and out of the kindness of strangers people tried to jump start my battery but it just was not holding the charge. My husband and I walked over to the AutoZone on Tapo Street and the kindest clerk by the name of, Garrett, helped us out. No only did he give us a ride back to our car but he tested the battery and tightened a loose screw and the car started. Not only was Garrett respectful but he was a great listener. We've had a very rough couple of weeks and when that car started not only was it music to my ears but truly a Godsend! I LOVE, LOVE, LOVE, this AutoZone! read more

When I called to find out if they carried my air & cabin filter the guy on the phone was nice & helpful. Things changed when I got there to pick it up. The guy helping me at the register was so cold. I brought out my air filter just to make sure we order the right one & looked at me like I was dumb. I'm trying to save money doing it myself instead of paying ridiculous prices at the dealer. read more

They had what I needed, it looked clean, just lacked some personal skills. It was quite and every customer was silent as well. Felt like a library. read more

I went in this Saturday because a friend was in a jam. The service was great, the sales associate was knowledge and attentive. He was able to find my products and provide me with a little automotive advice. Thanks Autozone read more

Went yesterday to asked about a headlight for my nissan altima, the guy wasn't helpful at all, horrible customer service, he didn't even offer to go see my car ouside the store,I even showed him a picture of my car and he told me he couldn't help me , looking at the picture ... was around 3 pm Idk his name read more

Brian helped me out. Got a new battery for my car and he installed it. Didn't even have to ask. He was awesome! Friendly and funny. If I go back for anything I hope he's on shift to help me out! read more

This is the worse place I've ever been since Chriss the manager got relocated this place became miserable staff are extremely messed up they don't know what they're talking about, they have the worst customer service I recommended that you guys don't ever come to this store and buy anything from this people there product knowledge it's below zero and the customer service is -10 extremely unhappy with this place read more