We went to get a battery replaced and received excellent Customer Service from Eva and another Team member. They took the new battery and installed it free of charge. GOOD SERVICE Recommend. read more

Guillermo is amazing. Great customer service. Took his time to show me different sizes of hoses to repair my car, Processed my return, and clarified a few concerns in a timely manner. Good store. Keep it up read more

I went in this morning to get bulbs for my brake lights. A guy went above my expectations and I believe his name was Miguel. He was able to get me the bulbs and help me install it. Excellent customer service!! read more

great service, right parts and saved me $$. Plus a veterans discount. I will use them again!

Employees are knowlegeable, helpful and genuinely nice people! Luis, one of the managers there, helped me resolve a battery issue to my satisfaction. He installed the new battery, tested the alternator and starter, quickly and efficiently. Thank you Luis!! read more

Daniel was very helpful. Great customer service. He was able to with my car battery. I recommend the o'reillys

I came to this location a couple of weeks ago to get a brake light bulb replaced and the staff was professional and friendly. I initially went to a location up the road from this location after reading online that O'Reilly does free bulb installation with the purchase of their bulbs. I was able to purchase the bulbs but they said that they would not replace the bulb as they do not do brake lights, only headlights. I called ahead to this location after I had already purchased the bulbs and they said that they would be able to help me out. Thank you to Luis! You all saved me a lot of time, money, and stress! Great customer service at this location. read more

Great customer service by Luis L. Installed new car battery and replaced all windshield wipers. Done in like 15 mins. Very knowledgeable as well. read more

Overall wonderful experience, excellent customer service. The employee David was a great help in my order very polite read more

They did have the part I was looking for but being the ONLY customer in the store and still being ignored by the 'holier than thou' parts person was infuriating. I stood there patiently, waited for whatever it was they thought was more important than even acknowledging a person standing 2 feet in front of him. An 'I'll be with you in a minute' goes a long way buddy. When he finally decided to help me out it was immediate attitude all the way through the transaction. Not that it matters but I didn't receive a 'thank you' or a 'have a nice day' at the end. I was lucky to even get a receipt. read more

This is the very best auto parts store in town. They have never failed me. The other night I needed a wiper blade and they were the only store that could install it for me. Great customer service. read more

Got everything I needed but the queen behind the counter David wouldn't stop cutting me off and was acting rude to me and his co workers. I got what I needed thanks to queen David! read more

Great store and very helpful employees. Went in to buy replacement brake light bulb for my Honda Civic. As a courtesy Haley and her assistant Leah replaced my bulb in the car. Wonderful store. Highly recommend to everyone. read more

What a joke. I decided to order an cabin air filter on line through the website. They sent an email stating it would be about an hour. So an hour goes by. 2 hours go by no notification. Mind you I ordered one cabin air filter. I decided to go to the store. I'm greeted but a lackluster employee. I tell him why there. He goes to "look for it". Now I know 3-5 min is not a long time to wait, but, he was completely lost, as if I had come in, looking for a " flux capacitor to the 8th°". This is the world today. Big businesses have no choice but to hire for the most part the incompetent. They don't want to pay for competent employees and competent employees wouldn't work for Mickey Mouse operations. So O'Reilly auto parts your online ordering system gets an F!! Fails miserably. I would assume the order comes in online, some sort of notification is given to the employees that an online order came in, they pull the item and put it in the bin. Hit return and the customers notified via email that the order is ready. Pretty simple. Apparently not so for the current staff at O'Reilly auto parts Simi Valley. read more

If I could give 0 stars I would. POS named Michael had an attitude and didn't want to give me money back even tho dude charged me 16 bucks for 11 dollar order. My bank got charged an extra 5 but on my receipt It was only said to be charged 11. Automotive industry doesn't need guys like this, trust me, I'm a mechanic I buy from auto parts stores like these everyday but this dude was just a moron and seemed like he hated his job. Oriellys definitely needs to do better. read more

Ran into O'Reilly's to purchase windshield wipers and fluid. Art asked if I needed help within seconds of my arrival. Not only did he help me select the wiper blades and fluid, he was kind enough to change my windshield wipers and refill my fluid for me. Art was so helpful, personable, and his customer service skills were great. My experience with Art has me recommending O'Reilly's to everyone I know and I will definitely be a returning customer! read more

Warning!!!! DO NOT LET THIS PLACE TOUCH YOUR CAR!!!! I went here on monday to get a break light the manager, Joel claimed he could try to take a look at the car to help me change the break light out. I have a dent in the side of the car and Joel discovered that caused damage to one of the pins that needs to be pulled out in order to get to the break light. I said no problem i will go ahead and take it to Auto- zone (like my uncle recommended in the first place and definitely should have gone there). I live about an hour away from this location and was visiting my mom, so she was with me. As I was watching him try to put the light back in pieces were breaking off with his force. He even stated "oh well now that broke off too" i sent a text to my mom as we were watching hims stating "i don't think this guy knows what hes doing at all" after he slammed the light back in the light was cracked and it wasn't full on like before. I noticed as i was driving home on the free way my whole frame over my light was coming off my car. It is now broke and the whole light needs to be replaced.... After he slammed the light to try to get it into place he said "that was a fail". i didnt say something then because i was shocked and didnt realize that he had literally broke the frame. i know there was damage before but all i needed was a replacement to my break light BULB and now i need a whole replacement to the entire left side light system. It was NOT this broken and was manageable but now it is completely broken. I called customer care and they spoke to Joel who blatantly lied and said he put the light back just as it was before... COMPLETE AND TOTAL B.S. The light did not need to be ducktaped before!!!!!! I am extremely unsatisfied with my service and then to be made out to be a liar or just complaining for nothing was ridiculous! Shame on you Oreillys for having a moron of a manager and completely disregarding a customers claim. read more

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A Tale of Two Auto Parts Stores... Went in for a headlight bulb and the store was pretty empty. The young lady at the counter was very nice and saw that they didn't have the bulb I needed in stock. The one star is for her professionalism and kindness. She said if I brought in the actual bulb they might have a match in the store. I didn't know how to remove it so she asked if one of the employees would help me get the bulb out of the socket for me. None of them wanted to help me and one of them proceeds to say "grab it yourself" and have an attitude. God forbid they actually work and do their jobs. Young, lazy, entitled *ssholes. I called him a lazy M*therf*cker and I went to Autozone down the block. They also did not show the bulb in stock, an older gentlemen proceeded to grab his toolbox, remove the bulb, grab a new bulb and put it in for me. I gave him a $10 tip and thanked him after paying for the bulbs. What's wrong with today's youth? Horrible attitudes and entitled jerkoffs. Do yourself and society a favor, go to autozone. Whoever hired these pr*cks is killing their business. Again, the store was empty, auto zone was busy. Wonder why... lol read more

The store is absolutely a godsend. Alfonso, the manager, and his team are the knights of auto land. AAA would not replace my 1.6 year old warranty battery, because it came from a hybrid car. In any case, the O'Reilly team, quickly helped me with a new battery. Brandon, their tech, installed it so quickly, I was able to drive into Burbank and perform in a play. Whew!!! Much gratitude and praise to the helpful staff!!! read more

The rain came this past week and my daughter realized her wiper blades were bad and smudging the windows. Not much I could do from work, so I had her stop by O'Reilly's auto parts and she spoke with Chris and after purchasing her wiper blades, he was nice enough to go out and replace them for her. I thought that was a nice thing for him to do. I have gone into O'Reilly's a handful of times over the past few years and I have always received top notch service! read more

Came today to get an idea oh howto keep my front plate on the car. Its only clipped in, and fell off last weekend. The guys here are always friendly. We decided to get a black bungy cord and rig it, instead of drilling into my front bumper. Never a long wait, and prices are good. They even pout your wipers on for you, no charge. When I am in the area for anything car related, I like to come here. Plenty of parking too. read more

The manager Alfonzo is absolutely outstanding, he went beyond in customer service. Attending to my help with a Ac situation, spent 30mins helping me out, very informative breaking down details on the readings of the gauges and more. Positive attitude and recommend 120%. read more

My truck broke down on my way to work last night. I was able to limp it to oreillys to try to fix the pully tensioner. It was 8:45 pm. They close at 9. The parts guys both stayed almost an hour late, let me borrow the tools I needed, and came out and helped me repair the truck. Then, they wouldn't even take a tip. That is by far the best customer support I have ever experienced, and both of them deserve a medal. I usually don't go to oreillys because they are a little more expensive, and don't have the technical expertise of the other guys, but last night changed my mine. Absolutely the best staff of any store. read more

I went to O'Reilly's convinced that my son's Honda Odyssey needed a new battery or new alternator. I called the owner and before i took it down to get a 5-600 dollar new alternator installed, they said they'd check it out for me and let me know if it was truly an alternator problem or something else. Javier came out to my still running car (everytime I turned it off I had to jump it to go back on) and while he was looking under the hood he noticed that the positive cable attached to the battery was loose. He then sent Eric, another employee to come out with the proper tools (they opened up a new ratchet for me) and 30 seconds later, problem solved! I love these guys! read more

I want to thank the guys at O'Rielly Auto Parts even tho they are probably really mad at me. I was a difficult customer but in the end they did the right thing and gave me a refund. #1. If you are buying something please check if it is a NO return "all sales final" item. I did not check when purchasing snow chains. After our trip I did not need them so I thought it was a easy return. My receipt clearly stated All sales final, no warranty however when do you inspect your receipt when you are purchasing? If I had known that ahead of time I would have not purchased them. Anyway, they were polite in refusing my return stating the receipt clearly stated no returns. I pleaded my case that had I been forwarned then I would not have purchased the item. Their customer service department got involved and were even more friendly to deal with. I will ask upfront from now on. Thank you O'Reilly read more

I am never going anywhere but here!! I came in just for a $12.00 headlight, I had a fix/it ticket from Simi cop . As I am telling him this, I mention I will have to "You Tube" how to put them in, and I'm having a problem with getting it smog'ed. He offers to do a check, where they put a line in computer of car- and it tells codes of what's wrong with car. So, to make a Long story short- Mike replaces my headlight, also my brake light (I had the new one already) And gave me the codes to fix my car! So I'm a Fan for life- and as a Men's Barber/ I will be telling everyone about store and Mike- thank you read more

Thanks Brian for helping me find windshield wipers for my VW Jetta! Pep Boys a few miles away didn't have what I was looking for, and he went to the back room to help us find them. He also helped us by taking them out of the box and letting us try them on to see if they fit before purchasing them. Very helpful! Thanks! read more

I've been to this store twice, and each time they didn't have the part I needed and I ended up going somewhere else. Today my wife went in to get an oil filter for her Subaru. She waits at the parts counter and when the guy returns, he ignores her and waits on three guys who came in later and stood behind her in line. WTF is up with that??? With a lot of auto parts stores in the area including NAPA, Autozone, Pep Boys, etc... there's no reason to patronize the crappy ones... read more

Very helpful and knowledgable staff. Auto parts stores are often staffed with surly, grumpy types with bad communication and "people skills". This place was very helpful and is highly recommended. read more

This is the best auto parts store ever! I went into the store and asked if they can come out and see why my car won't start until I jumped it. Two minutes later I was told I needed a new battery. I put in the new battery but it wont start...not even turning over. I went back in with the new battery and they tested it and it was good, but they gave me another new one just to put me at ease. Then two of the guys came out to trouble shoot with me. They asked and I answered a whole lot of questions, and then, when I said "the door was doing something funny too". One of em figured it out. He played with my alarm button and then it started. Wow! What a great bunch of guys, what a great store. You just don't get service like this elsewhere...you don't. read more

I was helped by Omar in your Simi Valley store. I had a dead car battery and Omar located a replacement battery that fit within my budget. Before he sold me the new battery, he suggested to run a quick diagnostic check before I made the purchase. Omar went above and beyond to provide the highest quality of service. He offered helpful installation tips and other suggestions on additional products that I needed. He has earned a new loyal customer. I will recommend friends and family as well. Thank you Omar and O'Reilly for top-notch quality of service. read more

Broken down thought it's was the power pump hose. Have a late model f350 they ordered the part fastest arrival would be 7:30 pm Part arrived at 7pm new part fitting not right for truck. Counter service representative searched for a new pump. He found it at another O'Reilly he went & got the part for us Thank u heading home to Oregon read more

Wrong parts, overpriced, no discounts. Half the staff is not knowledgable at all. Make sure you have all your part numbers in hand because otherwise you are likely to get the wrong part. Or they recommend you cheap parts that will fail saying they are just as good as the more expensive ones because they have no idea. read more

O'Reilly's auto-parts are amazing, especially Ryan! they're open till 9 PM tonight on the weekend! and they put batteries in both my keys for me which was really difficult, Nissan wants you to bring to them and charge a lot of money obviously, but Ryan put two batteries in both of my electronic keys which was actually fairly difficult to do, he did it with a smile and was incredibly handy and helpful and extremely kind and thoughtful. I've been here many times now for all of our cars and always get the same great service! read more

How have I missed this gem in Simi Valley for the last ten years? They are excellent there!!! I recently purchased a battery for my Hummer that they had in stock. They told me that it had not been sitting on the shelf for very long which I knew nothing about. The other auto parts store in my town wanted to sell me a two year old one. I also just bought snow chains which they took the time to explain how to install. They are very knowledgeable, helpful, the store is neatly organized, and all of the employees are extremely professional. read more

They never ordered my parts. So now I have to drive 31 miles away to get them. Good job.

Not sure how this store has good ratings. I had the worst experience here. After they ordered the wrong radiator for me twice in a row, i ended up having to return it both for a refund onto my debit card. It has been over a week going back and forth with them on the part to find out that they dont even have my radiator and they cant get it. wasted my time. not only that, but they are EXTREMELY rude here, and literally seem like they know nothing about cars. as a long time shopper of oreillys i can sure say i will not be coming to oreillys again. read more

Of all the Auto Parts stores in Simi, this is by far my favorite. They have always been immensely kind and helpful every time! It is very much appreciated and keeps me loyal to them. They have a wide variety of car parts and accessories. I don't think you'll be disappointed. read more

This store is Awesome !! I have been going here for several years , every time I go in or take the kids in (new drivers) they are always more than helpful. Mark ,Rudy, Jesse, Kevin , Heather , Alex and a few others (cant remember their names) are always very helpful, customer service is outstanding! If they don't have it, they look to see if they can get it ! Nice to be able to send someone and tell them if you cant find it, one of them will help you and know they will return with the correct product !! read more

this place SUCKS. "with a great big period" I've had so much trouble in the past with this store from brand new parts malfunctioning seconds after installed to receiving the wrong parts and the counter people are just plain rude. read more