We went to get a battery replaced and received excellent Customer Service from Eva and another Team…read moremember. They took the new battery and installed it free of charge. GOOD SERVICE Recommend.

Guillermo is amazing. Great customer service. Took his time to show me different sizes of hoses to…read morerepair my car, Processed my return, and clarified a few concerns in a timely manner. Good store. Keep it up

I walked in looking for some headlight cleaner and the guy at the front ended up giving me a free…read moresupply from his own stock. Never had this kind of caring experience. 10000% recommend to anyone looking to buy anything needed for your car.

It's been a day trying to get some replacement rear windshield wipers for our Jeep Grand Cherokee!…read more We made a total of 3 stops at different Auto Zones in Simi and Moorpark. No one had the part we needed and kept referring us to another store. The last guy told us to check Amazon. ‍ We finally went to Advance Auto parts. Laurie was very knowledgeable about the wipers, and Angelique came out and snapped the rear wiper blades in for us. I was very impressed that these two women were more helpful than the 3 men who attempted to help today.

Spouse just picked up her new 2026 Ram Limited…read more We were treated very well by the entire staff. They had a lot of Ram 1500s to choose from - all priced to move. Ask for Gio and Farid were the best. They took the time to show us all the options.and features of the 1500. Shaddy and Jason worked very hard to make this deal work and get us in to the car my wife was happy with. Mark in the finance department helped us get the lowest bank rate available and made sure we understood everything we were purchasing.

Do yourself a favor and stay far away from Simi Valley Chrysler Dodge Jeep Ram. I scheduled an…read moreappointment with the automotive repair prior to bringing in my truck a month before bringing in my truck and asked if they were busy and if any of the (3) recalls needed any parts to be ordered which the gal at the service center said yes one of the parts will be needed to be ordered which will be about 2/3 weeks . I said okay let's go ahead a month out so that they the part (s) will be in . Well they never ordered the part (s)! And I had to call them repeatedly & even asked that the service manager call me which never happened!!! And I was being told the truck would be ready end of the following day !!! Which dragged to 11 days !! I never was told when it would be done and never offered a rental truck!!! Also they are scammers and tried to tell me I owed them $239.00 !!! I confronted them and they brushed it off !!! And said that it was a mistake!!! They kept my car for almost two weeks and couldn't be bothered to communicate like professionals. No updates. No courtesy calls. Nothing. I had to chase them down repeatedly just to get the most basic information about my own vehicle. That's not service -- that's incompetence. When I finally got my car back, it was disgusting. Covered in dust and dirt like it had been sitting outside collecting grime the entire time. After holding someone's vehicle for that long, returning it filthy is beyond disrespectful. It shows exactly how little they value their customers. And then the cherry on top -- I start the car and the radio is BLASTING at full volume. It nearly blew out my eardrums. There is absolutely no reason for employees to be cranking up my personal settings like that. It's careless, unprofessional, and completely unnecessary. Two weeks of silence. Zero accountability. Filthy return condition. Careless handling of my vehicle. This place operates with a shocking lack of professionalism. I would never trust them with my car again, and I would strongly warn others not to make the same mistake.

The good stuff in stock for a good price worth the drive for me. Have to reach the minimum length…read moreto post this so staffed with Good vibes.

Very good for parts,, friendly people..lots of information on almost all cars and van,etcread more

Andrea was amazing to work with! She truly jumped through hoops to make sure my husband got the…read moreexact Yukon Denali Ultimate he wanted. She was genuine, responsive, and made the whole experience so easy.

If I could give this dealership zero stars, I would!!!!…read more If you are considering buying a car from Alexander GMC of Simi Valley, save yourself the absolute nightmare and look elsewhere! We purchased a used vehicle from them, and within five days, it suffered a severe engine misfire while driving on the freeway, scary! Upon closer inspection, we discovered a major, pre-existing safety defect: A heavily chewed-through main wiring harnesses hidden underneath the engine cover. After a more thorough inspection, we found several areas under the engine cover that had also been chewed. It was completely obvious that rodent damage was present long before the car ever stepped foot on our property. The amount of dirt and dust was pretty concerning as well. (yes its a 20 year old car but what we found under the engine cover was very concerning) We immediately called and spoke with Juan Martinez and told him what we had found. He then tried to gaslight us telling us the damage was not there when they sold us the vehicle and asked where we were parking it. Insinuating that it was our fault and that the vehicle had been inspected and that wiring damage was not there. That they would have never sold us a car in this condition and it passed their used car re sale inspection. (impossible) He then began to call us "liars" and did not want to hear anything we had to say, over talking our every sentence. He told us we would need to have the vehicle towed to them so they could "inspect" it. The dealership did offer us a free generous 1 month 1,000K mile warranty (used car warranty) so we immediately pushed back. We explained the vehicle was not drivable and they would need to pick it up by tow. Juan refused and said that if we didn't tow the vehicle to them, (at 100% our cost) they would consider we were keeping the car. We live 80 miles from said dealership and advised we were not keeping it and they would need to make this right. We were not getting anywhere with Juan so we decided to send a formal demand letter via email along with undeniable photographic evidence, which BTW we never received a written response. It was addressed to owner Katie Alexander along with the Juan and Victor. The email must have gotten someone's attention because we received a phone call from Juan just 5 minutes after sending it. Victor had a big change of attitude (was actually nice this call) and agreed to take the car back and unwind us from the deal. Great!! You would think it ended there but it didn't. After agreeing to take the vehicle back the gaslighting started up again and we were called "liars" several more times. They got increasingly rude, kept calling us liars by claiming that a shredded wiring harness was somehow "normal wear and tear because the car is 20 years old" and that it all magically happened in the five days we owned it. We stayed professional and very calm because at this point, we just wanted out of this deal ASAP. I'd also like to add that they did not tow the vehicle back to the dealership, instead they had two young employees pick up the car to drive it back 80 miles to the dealership after we repeatedly told them it was unsafe to drive. We even showed the employees what was under the hood explaining the vehicle was extremely unsafe to drive, but the poor kid left in it. Now they have put their employee in the unsafe vehicle, shameful. They refused to admit responsibility for the junk they sold us. Lied from the start, completely unprofessional characters. Everything about this situation is unbelievable. But photos never lie!!! (see below) Dealerships like this rely on intimidation and deflection, hoping customers will just roll over. We are handling this through official channels with the California DMV Investigations Division and the Bureau of Automotive Repair, but future buyers deserve to know how they treat people the second a problem arises. DO NOT BUY FROM THE ALEXANDER group!!!! Do yourself a favor and take your business to a dealership with actual integrity. They are out there. This was the WORST car buying experience I have ever gone thru and that says a lot. Stay far away from Alexander GMC of Simi Valley. PICTURES NEVER LIE!!!!

Fantastic experience. We buy cars pretty regularly for our business and it seems dealers with good…read morecustomer service are far and few between these days. I have been lucky enough to work with Gary from Simi Valley Chevy who has been fantastic on our past few purchases. As a business owner, all I am looking for when buying new cars is somebody that can understand my needs and value an ongoing relationship. The team at Simi Valley Chevy has been transparent, welcoming, and offered great pricing on the 3 cars we have got from them. 10/10 experience. Would happily recommend them to anybody in the future and thrilled to continue buying cars from them.

Last Friday my wife and I made our way to Simi Valley Chevrolet. And beginning to end. Our…read moreexperience there was truly amazing and satisfying. Upon our arrival we were greeted with a warm welcome from our salesman Jose Ayala. Who made our time there completely efficient and effortless. He helped us find exactly what we were looking for. And on Saturday the next day. We drove away with the perfect 2026 Z71 Traverse for our family. And it was all thanks to Jose and the managerial team. Huge thank you to managers, Anthony Christmas, John Butterworth and bun brother Ryan Powell and the entire Simi Valley Chevy team for their outstanding work and effort. My wife and I are forever grateful and thankful. And we will highly recommend Martin Automotive Group, especially Simi Valley Chevrolet to anyone and everyone. Thanks again God bless

Amazing service, came in for a rotation and rebalance and it was done pretty quick. Bryan did an…read moreamazing job and took care of me. Definitely coming here again!!

Beware of unnecessary charges! When we first went into Firestone, we spoke to Rafael who was fair…read moreand honest with us. He explained that it would be $9.99 for a diagnostic exam. No problem! We explained what was wrong with the car and what was needed. They weren't able to look at it until the end of the day, but quickly confirmed what was wrong. He called me and literally said, "you were right, it's the bushing that needs repair". They ordered the part and said they'd call in the morning. A new guy, Elon, called to let us know it would be $249. He also called to let us know we needed a new battery. Mind you, we haven't needed to jump start the car for years, so this came at a very interesting time for us, wondering what they did to drain the battery. Either way, we declined the upsell items he mentioned, and went in to make our $249 payment. Lo and behold, the payment is now over $300. When asked why it's different than what he told us over the phone, he stated that it was a $50 diagnostic fee. I stated that I told Rafael what was needed to be done, so why the large diagnostic fee, when I was quoted $9.99. He said, "well, if you give me the part number that you gave Rafael, then I'll take off the fee". I didn't think I needed to give him a part number. To be fair, I was willing to pay the $9.99 fee that I was quoted, but also thought that was part of the $249 he said it would all cost over the phone. Elon was so smug during the conversation, knowing there was nothing we could do about it. Well, hope someone sees this and knows that if you deal with Elon, you may pay more than you expected, just like I did. Like I said, beware of this shop and the extra charges. FYI - their A/C guy is on leave, so they can't work on that right now. Not sure how long that will last, but sounded like it's going to be awhile.

The staff here are amazing Devin is always ready to help with an amazing positive friendly attitude…read moreand the mechanics in the back always do an amazing job every time I take my car in very honest I will always do my business knowing Devin and the mechanics will be doing honest work

They yelled at my grandma they tried up charging her for other services that were not neededread more