They have all the items you expect at an auto shop. And the shop was pretty helpful. Of course, what I needed they didn't have and required me to order online for a store pickup if I wanted too. Staff is friendly but parking isn't the greatest. Overall four stars. read more

Excellent customer service, they tested my old battery for free, and offered to help install the new battery. Their tool selection was excellent and the store was very clean. read more

These guys here at Autozone always go that extra mile just walking in I'm greeted before that seeing the guys helping the customer fixing there problem on there vehicle now that customer service, they made sure my brother Inlaw got the corrective battery and made sure he walk out happy and sure thing he was cause his car started up right away Mahalos Autozobe waipahu for keeping us going on the road from far and near aloha read more

Went there to get my car key fob battery changed. Cashier was an older Asian man in his 50's. He was extremely rude. Previously I changed my battery there and cashier helped changed the battery for me. This guy was like "liability we are not allowed to touch your keys." Then I proceeded to ask what type of battery do I need. He didn't even want to help, he just shrugged and said " I don't know." I walked away without getting no help at all. No stars!! read more

Customer service is awesome! Very helpful employees and store look organized. Thumbs up all the way!

Definitely not reliable. I ordered a pair of struts and they only had 1 and I needed 2.. other locations had the other part. I was assured it would be delivered the next day. Well, 3 days later and it still in the other store.. no sense of urgency and was told it would be delivered 2 days later. Lose money.. better go Napa and pick up the parts no need waste time. read more

So, my boyfriend went here a couple days ago to buy a CV Boot for my Subaru Impreza L. Says a haole guy was helping him find the correct size for it. He told him that there was one for the RS and another different one. Right now, we are fixing it up. After we got everything off and decided to put the boot on, it was too big. So we called them up again to get some help. We got disconnected, so I called back and a local guy answered. Once we explained our situation, the guy found another one, only for an Outback and another different model. Told us it was $24.99. We bought a boot that was $12-$13. We asked why it was more expensive for the same brand, and the guy just started acting all smart and sarcastically said "I don't know, that's a good question." Honestly, poor customer service, they don't know how to use their computers, and just the way they talk to their customers are pretty wack. On top of it, they will not take the wrong part back and give me a refund. I don't know anyone who can take the part. I'm down more money because of the stupid workers. Everything is just poor. We are stuck, unable to move my car now because of your workers not knowing what they're doing. read more

AutoZone Auto Parts - Too loose. - Auto Parts & Supplies Near Me - Waipahu, Hawaii

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The workers here are on it! My husband utilized the online ordering through the website and was alerted within an hour that our order was ready for pick up. For every counter made here customer service has been friendly, attentive and reliable. Definitely would make the trip to this specific location for great service. read more

Good people, they were helpful and instantly asked if they could help. It's just a little more expensive but if you're local probably best place to go read more

Today, I went to Autozone in Waipahu to get my $40 refund for my alternator that went out. My father went there yesterday to get the refund. But he didn't have my card to be refunded. So they took my old alternator and gave my dad a receipt saying we need to be refunded $40. The first associate who helped me wasn't sure what to do and asked me for my old alternator. I told him my father left it here yesterday but they couldn't do the full refund because he didn't have my card. They began looking for an alternator that is maybe in the back in an incomplete transaction. They could not find it. Luckily, Andrew S., the parts manager, was there. He took care of the issue, finalized the transaction & gave me back my refund. Thank you, Andrew S.! You made me a happy customer! read more

Lazy asses. 4 employees and 1 cashier working one big dummy just looking at me while customers roll in there's a line about three people. Horrible customer service terrible employees. read more

I want to give a shout out to a worker named Tip. I just came in to grab supplies for a simple oil change but his customer service is extraordinary. He is a very genuine guy that was super helpful with trying to find the best prices and efficient supplies for my specific vehicle. I don't normally write reviews but his customer service was one to share about. If you ever find yourself needing assistance with anything, Tip is a great recommendation! read more

This place is brand new. I needed to change my oil so I went here to get the materials to do so. I knew the type of oil I needed but didn't know what filter. So I went in and forgot I needed to know the mileage so I walked back to my truck to look at it. Went into the store, wasn't busy at all. A gentleman approached me, asked me if I needed assistance. Told him I needed materials to change oil. He asked me if it was a Tacoma, (guess he saw me drive in or walk back, hehe) and then asked what year. Gave him my information and was kind to look everything up and asked what type of oil I would want to use. I'm no expert at all in cars so I always ask the expert. He suggested getting full synthetic. He then proceeded to get all the materials I needed. When he asked if that was all, I told him I needed the box to put the oil in and got it for me. I believe his name was Kainalu. He was efficient and kind, got everything I needed and didn't even stay in the store for more than 5 minutes. It was a quick and easy trip versus being torturous at another establishment waiting around until someone would ask me if I needed help. Even if he could've led me the way to get everything, Kainalu was kind enough to get everything for me and ring me up all in one transaction. I remember the last time I went somewhere else, they told me what to get and I got everything myself. Would come here again for any car help. Service is great! Establishment is beautiful! Thanks again for all your help! read more

GREAT Customer Service! & ordered a part from them and i was suprised it only took couple days!!! Compared to 1 month when i tried to order at another company also couldnt come thru AND overpriced! Very happy customer and Highly Recommend! read more

I have a 2018 Mazda 6. My dealership is right down the road from Autozone. Cutter was trying to charge me $237 for a battery and $75 for installation. I bought my battery here at Autozone for $200 with FREE installation! Thank you Kalen for installing my battery and to the really nice cashier, that helped me too!! I didn't get her name! But you guys were so quick and saved my day and saved me money! read more

Brian and his team saved me from a possible bad experience. So my in laws are flying in from the main land and my battery was acting up in my 1995 jeep wrangler. Brian and his team diagnosed the problem and knew that I was in a time crunch and changed the battery out. You know without community involved folks like Brian and his team then the community wouldn't be such a wonderful place to live. Thank you autozone for stationing such a great team in our area, who places the needs of others before theirs. Thank you for what you do, V/r Tony and Heather Hall read more

Terrible customer service. Haole guy working there attitude and If you trying to get help checking your car battery they can't go outside after 5pm. Go orileys instead way better service. read more

(09/08/21) I bought the battery at the auto zone and when I was started my car , my car couldn't start and the staff helped me a lot to jumped the battery and called to checked for me which auto repair can change the battery for the Mini Cooper because some others auto repair can't changed the battery for the German cars. I'm a woman and I don't know anything about car, they helped me a lot of things. Thank you so much for all the auto zone staff at the Waipahu branch to helping stuff. I'm highly recommended if they have 10 stars I will give them 10 stars read more

Trinity. Raiden, and Brian went above and beyond! They didn't have to replace my battery. but did anyway! They gave me tips about installation and offered great customer service! 10 out of 10! read more

You ever realize how many car parts stores there are in Waipahu? This newest addition of Auto Zone makes 5 name brands... Weird. Anyways, I like this store because its newer and just appears to be nicer because of its newness. Also, the location is good for me at the intersection. Other than that, the staff is hit or miss. Sometimes you get the helpful ones who are happy to have a job, and then you get the ones who aren't motivated in life and make like you are an inconvenience to them. I do notice they have to work on their communication amongst their group. My husband had called to see if they had something and they did. It was the last one so he asked them to hold it until I could pick it up after work. He paid for it online and I went to go get it. He told me exactly what it was and who he talked to, but when I went there to pick it up, they couldn't find it. I spent like 10 mins with this guy trying to find my part and finally he said they must have sold it. I was so irritated at this point because the guy kept asking all his coworkers and no one knew where it was. There apparently wasn't a central "on hold" area and if there was, it wasn't being utilized. So after all this, I'm asking him how we do the refund since it was on my husbands card. So he asks this one female (I think shes a manager there) and she asks whats going on. He tell her the situation and shes like, "oh yeah. We put that order upstairs." What the heck man.... instead of spending 10 mins asking the workers around you and staring blankly at the screen, maybe you should have asked your manager DUDE. Sigh... Anways, so in the end I got my part but it just wasn't the best experience. Still... I come to this location because of its location to me. read more

It's ok if you're looking for mediocrity. Service could be great. But not here lol if they have it they have it. Don't call they gonna leave you on the phone for hours. "Pretending to look" but what do I know. read more

Went in to get a replacement alternator I bought from autozone on 1/30/2022 since it crapped out on 2/11/2022. Went in and the person who helped me said they won't replace it since it has the nissan logo stamped and its not their brand. Went on their website to check and it shows the stamped nissan logo also which makes sense since when you buy an alternator there's a core charge and they send it to get rebuilt and goes back into circulation. Kinda stupid, What do you expect from a guy that works at a parts store. Had an excuse that since I bought it from another autozone store it's not covered on their store but on the receipt and website it clearly states that I can go to any autozone to get a replacement. Ended up going to Oreilly to buy another alternator. Either need to fire that guy or have him learn the company policy. Didn't even bother to look at the original receipt I brought in read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Waipahu, Hawaii

Came here after work for some parts after work today and since it was a special non-oem application, I was happy that the parts guy who was helping me actually took the time to measure my part and went to the back area to physically see what waa the best match. Unfortunately, their computer ststem we,t down and I had to wait around for an extra 30 minutes to pay for my part. However, this was a technical issue that the employees had no control over and they were working frantically with the corporate office to resolve the issue. I was kind of bothered by some of the customers who came in, only to find out the point of sale system was down, resulting in them giving the workers some attitude. For me, i was happy that I got what I needed and that the guy who helped me didn't just do the "I can't find it in the computer" excuse, as I worked at a NAPA back in the 80's where when had to learn the ins and outs of looking up parts manually in the catalogues of by measuring and matching item up. I must say though, this store was super clean and organized too. read more

AutoZone Auto Parts - Picking up some gaskets after work - Auto Parts & Supplies Near Me - Waipahu, Hawaii

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Came here to get some interior bulbs, found the one I wanted but package was cut open, asked if they had more in back and worker said that's all there is. Proceeded to checkout and there was one cashier and he was assisting one customer in front of me, waited for over 10min when employee decided to call other employee for assistance in front. read more

So auto zone opened up next door to Napa in Waipahu. Napa's been around for a long time and their attitude shows it quite obviously.... tired... I gotta admit. I think autozone picked up on that because when you ask these guys a question you get an honest answer even if it's I'm sorry I'm not sure versus "oh, that's how". Just saying new guys on the block want to earn your trust and business. Store is new and clean well stocked and organized. Their online inventory system seems accurate and is easy to use. read more

Love this new location. Lots of parking, convenient to get to, clean and well stocked. The first time we came here the sales person that helped us was friendly, knowledgeable, and extremely helpful. The second time we came here, the girl that helped us was cordial but not as helpful or knowledgeable. They have a lot of products in all different brands and their prices are very competitive. We plan to come back again. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Waipahu, Hawaii

Thank goodness for this being here and recently built! I've been taking the bus even after getting a car because my car has been having problems. One of my busses actually stops right where AutoZone is and this is also where I transfer to my next one! The first time I went in was completely by coincidence. I needed supplies and was wondering where I should go on my way home and there it was, right at my stop. I was able to run in, grab what I needed, checkout and make it back to my stop in time to transfer. Second time I came in, I bought much needed coolant for my car and they had the brand I wanted. Also grabbed gasket sealer and some gloves. The transaction was pleasant enough, I wasn't treated weird because I'm a girl, no upselling and I was in, out and done in 10. Let me tell you that place is stocked and pretty big. Like I don't know how we did without it on the westside for so long. There was nothing that I needed that they didn't have. I look forward to going here whenever I need anything vehicle related. read more

I went to the Waipahu Autozone to buy a headlight for my car. I was so impressed by the service that I got from Brandon L.! Not only was he efficient but so very helpful too! I asked if the bulb was easily accessible but he said he'd have to check it first and would lmk. He ended up helping us by putting it in! Wow talk about unexpected service! I even tried to give him some money as a tip but he kindly refused it. I used to always go to different stores for auto parts and supplies but from now on Autozone will get my business! Great service like this is hard to come by so I really want to support a business that cares for their customer and gives them great service! Thank you Brandon!!! read more

How do I feel about having another Autozone super close to home? Super stoked about it! Probably the best Autozone on the island. Its brand new, big and VERY spacious. Lots of options, things are always restocked & most importantly, the sales associates were very helpful. They have a way better attitude than workers at O'Reilys. I may have to drive a little further than I normally do to go to O'Reilys, but it's definitely worth the drive. Thank you Autozone. read more

AutoZone Auto Parts - Outside - Auto Parts & Supplies Near Me - Waipahu, Hawaii

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Thank you to the lovely lady who picked up the phone when I called to check if you had a certain battery. I think her name is Shanna. Thank you Lucas. You went above and beyond helping me out. You have no idea how important it was for me to have my car working. My car is like my 2nd hand-man especially when it comes to my job and children. Others may think, "yeah, it's easy to change a battery. For people like me who have no idea...it means the world". So thank you for that. Yes, good customer service exists every where. Good "Quality" customer service speaks more of the person than anything. God bless you ten fold. read more

We went to AutoZone in Waipahu because the battery of our car was acting up. My husband was helped by Brian in diagnosing if the battery is still good. My husband mentioned that we got the battery from them and don't remember when. Brian told my husband not to worry. He asked my husband's phone number and was able to find out the date of purchased. After diagnosing he decided that the battery is no longer good and replaced it. He told us that we are still covered by the warranty. There was no wait time and the service was excellent. We told our friend and family that AutoZone is the place to go to for battery problems. It is so nice to see people who love to do their job. Thank you for your help Brian. God bless you and please stay safe. read more

This is definitely my favorite auto parts store in the area. The customer service is excellent and they are extremely knowledgeable. read more

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I have had nothing but great experiences at this location. They are so helpful and courteous. The store is clean and well stocked and the employees make sure you get what you need. Joshua S is my go to guy for anything I need. He takes the time to help me find exactly what I need. Great location!!!! read more

The manager has terrible customer service, he did not tell me that the car battery was bad and it took 12 hours to charge rather than 1 hour in another autozone. The manager did not understand me I was there to get my car battery charged but kept on selling me a new one. I will never go back to this Autozone read more

New to the Waipahu neighborhood. Opens 7:30 am till 10 pm, Monday to Saturday and 8 am till 9 pm on Sunday. They have lots of parts and accesories to choose from including Duralast batteries, oil and loans certain tools. They even have courtesy testing and charging of batteries... Check out the pictures for more information or call or see them for more details. read more

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Don't let kalen C. whatever his name help you, I believe his the manager I don't know how he got that position but yea worst customer service. read more

Hands down the best AutoZone i've been in. my sister in laws vehicle wouldn't start and thankfully Brandon was there to assist! He tested the battery for us and even helped remove and it the new battery in. He has awesome customer service and went above and beyond what i expected. AMAZING! AMAZING! AMAZING!! mahalo to Brandon for all the help, we left happy and completely satisfied! Will definitely be going back there for any of our parts and supplies. read more

I have been a patron of Autozone for years. Friendly, knowledgeable, and attentive staff are the backbone of large scale retailers and the reason why customers return time and again. Nalu E. helped me find what I was looking for and went the extra mile to ensure that it was the right tool for the job. Employees like him are the reason I come back! read more

I cannot express enough how helpful these guys are! Brandon is the best in customer service. He went out of his way to help me when my front bumper was hang on a thread! He went outside to see what could be done. Picked out the parts needed and secured my bumper! And in the end I paid $6! Above and beyond any customer service I have ever received! I would highly recommend him and Auto Zone Waipahu! read more

Best customer service ever! I will recommend all my friends and family to this location thank you so much Josh S for taking your time to help me with my battery!! read more