They continue to do a great job on keeping my old car running! Super friendly and super…read moreknowledgable. Plus, if you want to restore a classic or soup up your car, Roger is the man to do it. Incredibly honest and trustworthy. I highly recommend them! Just to let you know, I got my AC fixed there and I had a high pitched whining sound which was related to a bad gasket that was leaking oil. Fortunately we caught it in time and now my car is running a lot more powerfully than before. Ha! Like I said it's old. I have a 2003 Toyota Matrix.

My words cannot express what an outstanding experience it was to have my car serviced at The Shop…read more This place is run by genuine and kind people who make you feel welcomed and appreciated from the start. They are not just mechanics, but are masters at their craft.... They break everything down and take the time to help you understand all that is going on with your automobile. No upselling, zero pressure, no confusing explanations. I am so very happy with the service and after much searching, have found a car doctor I plan to stick with for a long time. Love their professionalism and humble philosophy... They want to help keep you with a running car while being ever so mindful of your budget and needs. Amazing!! They have a comfortable waiting area to help pass the time if you choose to wait. I never expected to be so stoked with my car care. Recommend 110%! Check them out!

Needed a battery replacement on our Mercedes SUV and quickly remembered that Mercedes doesn't…read morealways make simple jobs... simple. Normally this is something I'd tackle myself, but this time I knew I needed someone with the right experience to handle it. Capital Auto came through. They were able to squeeze me in first thing in the morning after hearing I needed the car back up and running so I could get back to work the next day. That kind of flexibility and customer service goes a long way. The work was done quickly, professionally, and gave me peace of mind knowing it was handled correctly. If you're looking for a shop that's knowledgeable, accommodating, and genuinely wants to help people get back on the road, I'd highly recommend giving these guys a shot.

After many years of using Capitol Auto Service, I can honestly say they still provide great…read moreservice. A couple months ago, my truck would not move when I tried to put it in gear. I need it working as soon as possible and Capitol Auto told me they didn't do transmission repair. They referred me to another business but they wouldn't be able to take me for over a week. I found a place that said they would take it that day and areanged a tow. The tow truck driver told me it wasn't a transmission problem which was good news. Still, I sent it to the shop I had made arrangements with. They took my truck in and called to tell me that it would cost, "at least $3,000" because they were going to have to rebuild the whole back end. It was Friday and they told me they would give me a better estimate on Monday. On Saturday, I received a quote via text for $1,600 which included a $300 diagnostic fee. Anyway, I paid the $300 and had my truck towed to Capitol Auto. They checked it out and found a cable that had come loose. They connected and secured it and road tested the truck. They found no other problems. I asked how much my bill was going to be and they did not charge me! Who could ask for more! Capitol Auto is simply amazing! I plan to continue using their services for many years to come and highly recommend them.

Services are great and they are pretty knowledgeable. They didn't upsell or give us any BS like…read moremany places do. Had my brakes done and a possible laundry list from another garage, they cleaned up that list and made a better diagnosis.

I recently brought my car to Hokama Auto Repair to diagnose whether the issue was with my starter…read moreor fuel pump. My uncle (who specializes in Toyota and Honda) usually diagnoses and fixes my car, and if he can't fix it, I'll take it to our friend's shop. My uncle was off-island at the time, and I didn't want to drive my car to my friend's shop since I didn't want to be stuck in Kalihi if it breaks down before I can fix it. I try to support local as much as possible so I decided to try out Hokama Auto Repair because it was near my job and I know it's a family business. First off, I was grateful they were able to look at my car without an appointment. Since I worked nearby, I was able to leave my car there all day. The mechanic, Chris, was nice and took the time to explain what was going on with my car. However, I was charged $95 just for diagnosing and replacing battery clamps, which seemed excessive. Another thing I noticed is that this shop is one of the last businesses left that is still strict about masks and COVID habits, which is weird to me at this point. The biggest issue for me was the price. I was quoted $950 for a new starter, but I found a mobile repair guy who did the job for $575. Now, I studied business enough to understand that because the mobile repair guy doesn't own a shop and works alone, he saves on overhead expenses, which allows him to charge less. The $950 I would pay Hokama pays for their rent, electricity, receptionist(s), etc. However, many people helped me break down the cost of a new starter, and it really seemed like I was being way overcharged for labor. I do want to add that Chris did give me alternatives to make the cost cheaper or even going through warranty! So at the end of the day, I do feel like he is an honest mechanic. While the service was friendly and convenient, the cost was just too high for me to justify coming back, especially when there are more affordable options available. That said, I'm still willing to return to this shop and give them another chance, but I will be asking for an itemized receipt so I can see the breakdown of every charge and how much labor is costing per hour.

Great place and honest people with fair prices. Always satisfied with the work we get done here…read more Highly recommend.

Awesome price and honest people. Before soing repairs, they would reach out to tell you what…read morerepairs needed.

All the employees at Cutter Fort were extremely courteous and helpful, especially Leilani, who…read moreanswered the phone as well as Kelly, who was a customer assistant. I would highly recommend anyone who has a Ford and who needs service. Come to Cutter Fort.

Took my car in for a warranty repair of my driver seat. When i got the car back, the side of the…read moreseat was scratched right where two panels meet and the cushion not put back on correctly. I left a voicemail about it to work this out with the service lady who proceeded later to tell me the tech took a picture of the scratch on my seat before working on my car, but i guess that's fine when the tech realizes he tried taking the seat apart the wrong way, takes picture of his mistake, then finds the correct way to access the part to replace. Service manager stated techs take pics of the area to be worked before starting work. If that's the case, i only got a picture of one side of the seat and not the other side..so tech didn't follow the service managers instructions and SM sides with her lying tech. Got it. This isn't the first time I've been lied to by techs at this dealership doing warranty work on my car. Previous visit was for ACTUALLY replacing my entertainment screen and not lying about it being done the first time. Ask me how i know...not difficult to figure out if parts get replaced or not. Why should you have to worry about this coming here??? IF you do still go to this con job of a place, at least take pics yourself of area to be worked before you rely on "Certified" techs doing the work the right way, the FIRST time! This dealership is a con job...plain and simple. BBB review incoming.

I'm writing this review at 3:15 PM. Im sitting at Goodyear Tire in Pearl City waiting for an…read moreappointment that was supposed to be finished at 12:45 PM. In efforts to avoid making a long story longer, I'll try to summarize throughly but briefly. I have a 2013 Volkswagen CC. I bought it in November of 2021 so I've had it for about 6 months. I had it aligned at the stadium goodyear ruggt after I bought it. I noticed about a month ago I had a slow leak in the driver's front tire. Upon closer investigation, I saw that the tire is completely chewed up for some reason. I knew it needed attention and soon, but I put it off. I ordered 2 new tires but I hadn't had time to take the car in to get them mounted and balanced. This is 100%my fault and I knew I had pushed it to the limit and it had to get done today. It was not safe. So I made an appointment at noon at the PC Goodyear. When o called the gentleman said it would take 30-45 minutes which is super fast. I had a hectic day planned but worked it out etc etc. I packed up my new girls and got to my appointment at 11:55. I sat in the waiting room until 1:50 when the tech called amd asked where the wheel lock is. I did not realize it had the locked lugs still and didn't have any idea where the key was...i had never been in possession of it. I am trying to process this but I can't quite get past the fact that it's nearly 2pm and they have not even pulled a tire off my car. Nothing I can do about that at this point in time and I will be dropping a review for that business if for some reason you're dying to see how the saga ends. Moving forward, the tech says i have to get a new key from the dealership. I'm just stunned for a minute. What can I do? I say I'll be back, get in my car and head towards Tony VW. I call the Parts dept and speak with the first hero of the day, Steven. I try to explain to him the situation without sounding like I was completely having a melt down and beg for advice and even help if possible. He tells me he's going to see what he can do and to head up. I got there shortly after, knowing they close at 330 and are usually done with jobs by 3. The second Hero of the day, Jason, walks up to ask if i need help. I tell him my name and quickly sits me down, tells me not to worry and he was going to make sure it would get done. He says Steven kindly told him the situation and expressed my distress. Jason walks me out to my car, grts somr information, creates an account for me, grabs my keys, and tells me to relax in the lounge. I knew he was pushed for time, but he still took a few minutes to have a pleasant chat and give me detailed information about what they were doing to my car. I was out the door in less than 30 minutes with a free car wash in hand. I'm just stunned. I thought for sure I'd be sitting in my car, crying on the phone to my dad wishing he was here to help me. But nope! I'm sitting back ar Goodyear, where they were STUNNED that I had made it back with new lugs and ready to have my tires mounted and balanced. It's now 3:30 and I'm still waiting, but I'm waiting feeling REALLY thankful for Steven and Jayson at Tony VW for making such a positive difference in my day

Had an appointment Sat 8/8/26 @10for a safety check but failed the inspection for wipers deficiency…read moreI turned down the $49.99 replacement quote as I have the wipers at home that didn't got around of installing. I installed the wipers the next day and called my service advisor Robert Ramolete but couldn't take me in that day Monday he was able to get me an appointment the next day Tuesday at 9:30. After waiting about 30 minutes he came to me at the lounge and he said come I'll show you your car, that's when he informed me that the inspector didn't want to pass the inspection as the wipers streaks before I left Robert actually turned on the wiper/washer and said that it looks ok by him but can't do anything since the inspector don want to pass it. Could it be that he's pissed for not taking the $49.00 wipers replacement??? And I'm out $26.96 and no safety check. I was very upset since I supposedly corrected the failure and even cleaned the glass thoroughly. Also, I've been taking the car there since I bought it in early 2021. I won't be going back to that dealership anymore. I did call my sales lady. Alissa and told her about the unpleasant experience... I was able to get and pass a safety check in Waipahu yesterday 8/12/26 with no problem ...

We wanted to let everyone know how amazing Tyler Matsumoto is! We loved our experience with him and…read moreso thankful he was patient with us helping us and really putting in time for us to find a car we liked! He went above and beyond for us!!!! We hope you see this and we hope you know how much we appreciate you for helping us this couple weeks!!!! anyone looking for a car please hit him up! ~ ALMEIDA

They did at least take me for their mandatory oil change for their can that they loaned to me right…read moreat 7:00 am on Saturday and it was done in around 30 minutes. So I am thankful for that.

Been going to Nestor Motor's in Waipahu for a while since I prefer maintaining my Mercedes C250…read morehere instead of at the dealership. We've also been bringing in our company construction trucks for many years : Dodge, Chevy & Nissan. Nestor and his boys are very sincere, helpful & skilled. They have Excellent customer service and good work ethic. We're proud to know that they won HAWAII's BEST MECHANIC 2 Years in a row in Star Advertiser. 2025 up next!! :) MAHALO!!

Nestor was very helpful and professional. Finds a problem and recommends the best options.read more