The staff is cool, I can call and ask them to pull the parts I need so when I come it's already at the register! In store all the workers are friendly & helpful too. Today I took advantage of the deal to buy rotors & get FREE brake pads with it (that saved me $50)! And they even let me mix match, getting rear pads w/my front rotor purchase. The location is by TJ Max on Kuala St. across from Walmart. Convenient when you need car parts or supplies. Check em out! read more

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Mahalo Auto Zone Pearl City! All of you were so amazing. I was having a rough week. It started off with just having to buy new brake pads and rotors. But it also escalated to having to also buy more brake fluid and order brake calipers too. (Also super awesome is that I placed the order for the calipers on a Sunday. I was told that they wouldn't arrive until Wednesday thru Friday. But guess what?!?! I got a call on Tuesday, and they were there already!) And then having to reset my car battery! Omg.... Anyway, everyone of you I spoke to that week were super awesome and helpful. There aren't many places nowadys that push great customer service as a priority anymore. But you all more than exceeded expectations. Thank you so much for that! read more

Located in the shopping area in pearl city highlands area. You know the one with 24 hour fitness- but the section where Longs is. Trent is very knowledgeable and helpful. read more

They were still open on Sunday at around 630. On our way to the airport our Windshield wiper flew off we needed to get one because it was raining.... read more

Much Mahalos to Trey W. at the Pearl City location! I had purchased new windshield wipers earlier today & I attempted to put them on but was unsuccessful. Even after watching YouTube i got frustrated and gave up. Lol. I called a little after 9pm to see if someone can assist me with putting them on and they said they would! Trey was super helpful and taught me how to attach all the components needed to put on my new windshield wipers! Mahalo again for helping me in the rain too! God Bless you Trey! read more

Auto Zone - New Windshield Wipers i purchased today - Auto Parts & Supplies Near Me - Pearl City, Hawaii

This particular Auto Zone always seem to have car parts that my husband and son is looking for so they tend visit this location more often than the location close to home. Auto Zone is helpful when calling to inquire about car parts. My husband asked me to write this review and he reminds me that you can rent a tool at no charge. They will charge upfront but will return your deposit if returned on time and in good condition. read more

We had excellent customer service from Scott! A very informative and very polite young man! A great asset to your company! read more

Autozone is one of the most popular DIY car maintenance businesses. I've been going since I learned to drive. I went to buy a battery and was able to purchase what I needed and Cindy replaced my battery. She was very polite and helpful. Thank you Cindy! read more

AUTOZONE, Pearl City. ... I can't think of any reason to go to any other auto parts store. The staff has always been friendly and helpful. On my last visit, I was in considerable pain shooting from my back down my leg. Justin and his co-worker provided a chair for me to sit on while he went to fetch my part. After I paid for the part, Justin walked me out to my car and offered to help me step down from the curb. I just saw him in Walmart a little while ago. He came up to say hello and asked if I'd gotten my fan installed okay. (I didn't, yet.) AutoZone Pearl City is my absolute favorite auto parts store. I highly recommend it! read more

Auto Zone Pearl City is great! The very best customer service! They always help me get what I need and they are quick to show me what to do and how to use whatever I buy. I went there last week because my air-conditioning was not as cold as it should be. The store manager, Kaui, showed me what I needed to buy and actually went outside to show me what needed to be done. The customer service here is top notch and is always a reason why I return. read more

Wonderful helpful staff that are knowledgeable and know what to do. I had a hard time putting on generic hubcaps ans brought it back to them and older gentleman came out to the car and put them right on easily. Thank you so much for the assistance with a smile! Will be returning to buy more car parts! Lots of parking and easy location near me. read more

Auto Zone - Car looks better with new hubcaps - Auto Parts & Supplies Near Me - Pearl City, Hawaii

Uncle Ben and Mana was very helpful. I'm on my way to Ewa beach on the freeway my car's signal was on " low coolant stop driving" I pull up to the closest exit and stop my car. Call roadside assistance and car dealership. Not helpful at all. I end up at auto zone. Uncle Mane helped initially then uncle Ben came out to help me add coolant to my car. Being a girl I was so helpless. They do it out of kindness. I can get to my destination and back home! I was beyond grateful. read more

Conveniently location in Pearl City across from Pearl Highlands shopping Center and Walmart but sharing the same parking lot as Tj Maxx is where you'll find this Autozone. Ample amount of parking every time I passed as this Autozone is tucked in a corner away from the other shops so less crowded. Reviewing based off of my experience today as I noticed yesterday my car battery was dead and I had to get it jumped by a co worker after work. This morning before work and after work, my car was able to turn over as I turned the key in my ignition but almost didn't want to start. Knowing that my car was probably due for a battery replacement and that Autozone offers free battery testing to verify prior to purchase, I went straight to this location. Upon entry I was greeted by Kaui who also helped me. I asked him if he was able to do battery testing and was able to verify I had a bad battery and assisted me with finding the best replacement battery and also was able to assist me replace it as I'm 7 months pregnant and not allowed to carry certain weight like a car battery. His customer service was so excellent. He was kind, courteous, and very efficient. Since I entered the store till me leaving with a new battery, I was in and out within 20 minutes! He also didn't try to upsell me on anything I didn't need but tried to find what was right for me and my situation. They also offer first responder/military discount which I had no idea about and was able to use. Also note they give you a credit toward your purchase for recycling your old battery. Thank you again Kaui! read more

Hubby and I occasionally come here to get whatever my car needs. They open up at 7:30 am. Plenty of parking up front. It's right next to TJ Maxx. The store has everything you need from batteries to filers, etc. Hubby knows more about cars and knew exactly what my car needed. I turned on my air and it had a bad smell so hubby picked up something that would clear that smell out and it worked. I had to run the ac for awhile to get the smell out and it works fine now. I didn't have any issues as hubby went inside himself. He came in and came out quickly. read more

Auto Zone - Neat and organized inside - Auto Parts & Supplies Near Me - Pearl City, Hawaii

I come here often because of the convenience, but truly the worst customer service I have experienced. One or two times, you give them the benefit of the doubt that they are having a bad day...but after several times and the same people it becomes unforgiving. It seems as they intentionally ignore you and do not like helping people. I can be the first in line and the worker will be on his phone behind the counter and not say anything. It's not until I say "excise me, are you open?" Then he'll say yes. SMH. There are so many jobs out there. If you don't like what you are doing, I am sure you can find something that you will enjoy. read more

Avoid coming to this place save your money and time. These people don't know how to work with customers and they just relying on their machine to test the starter. Bought a starter about 3months ago and today starter just stopped working, i just hear the starter spinning not contacting to the flywheel (battery is new).i took the starter back to this location (feb 13 about 8:15am) and the worker took it and placed it in the tester, she said it good so they cant warranty it, i ask her if i buy a new one and if the new one works can i return the defective one for refund, she went and ask the manager and the manager came and told me nope we cannot warranty it because its working. I told them yah it might work on that tester because the motor is good , i know it spins because i can hear it spinning when i try to start the car but the problem is its not turning the flywheel and they told me maybe the flywheel is missing tooth thats why its just spinning. Smh! So they just say no we cant help you. So then i bought a new one at oriellys and fixed the issue. I will not be coming to this place ever again and i dont recommend anyone on this location. I dont understand, this starter has lifetime warranty what so hard to warranty it, it might be working on your tester but not when its on the car. these people working here seems like they never work on cars before relying on the tester. I dont leave bad reviews but today i just have to let it out. Unfriendly people and they dont know how to smile (these people are rude) no customer service knowledge what so ever. read more

This being the closest auto parts store to me, brings me here for various things...During the pandemic, I came here to use the OBD2 scanner and one of the guys actually came out and got the reading for me for transmission trouble. I got the P codes and had the problem addressed for that vehicle. Come 12/26, I got the flashing transmission indicator and went back to this store. The "parts manager" (whatever that means, it was on his name tag) was very abrupt, unfriendly and totally unhelpful. I KNOW FOR A FACT that I scanned for transmission codes last time. He tried to tell me that they NEVER had a scanner for anything but engine reading "in the 5 years I've been here". Ok, you're calling me a liar, or stupid or both. Nice. Not a smile, sort of sour look on his face speaking to me. It wasn't just him, I saw him interact with other customers, all laughing and smiles. When I asked him about adding transmission fluid, he told me to go to have it done! I KNOW I'm a woman and car guys can be pretty condescending toward females, but I have been a professional driver my entire life, owned my own semi truck and know a bit. Funny thing was, they actually sell an OBD2 scanner that will pick up transmission codes and had it in stock! I'd have bought it on the spot for over a hundred dollars. Be a dick, lose a sale! read more

Sold me the wrong oil filter. While changing o rings for my filter it didn't fit. So I was like maybe it's a missed packaged. Tried the filter and did not fit at all. They are horrible and they gave me attitude. When I asked for the filter number he gave me attitude when he had to repeat himself again. I asked the person are you sure it's going to fit and with attitude he said "yess!!!" Nobody likes working brah but at least put a fake smile on yah face and give someone the RIGHT filter. Recommend to go o'Reillys in nu'uanu friendly staff and service. They actually help you. read more

They can't help replace battery at night but they have a sign that says they replace batteries then the guy said he can't actually replace the battery because only get two guys working. Lazy worker . I passed by and it ain't even busy and it's not even dark yet. read more

I've been to this location several times and the service is always 5 stars! Twice the sales person came outside to my car and helped change the windshield wipers. Sure I could have done it myself but it was so nice to have them offer to help. One particular wipe was difficult to come off and then I needed to figure out the correct attachment. Not was nice that the sales guy was there to help. read more

For the better part of two years on island with this car, I've had issues with the after market HID bulbs that a previous owner put in. Each time I went in for inspection I had issues. I could never resolve it by getting new bulbs because no one could assist or make me understand how to fix the issue; they simply told me what the current bulbs were with no explanation. The team here at Pearl City AutoZone assisted in explaining what I'd need to do in order to swap back to the normal, authorized bulbs, pass inspection and see at night. It is very refreshing to have that behind me. The team, consisting of Nick, Makana and Chay were able to answer all of my questions and assist me in changing out the bulbs while also bypassing the unnecessary after market equipment. All of this took place while I was getting my car battery charged. Outstanding effort and service on their part. This will be my go to stop for any and all automotive concerns. Lastly, AutoZone gave me a 10% military discount. A+ and thanks again! read more

Yelp says OPEN (checking at 7:45am)... went to store it's CLOSED and will open 8:00. Unfortunately, was Kinda in a rush.

Edwinn was amazing. I bought a few items that I needed to return but I didn't have my receipt. I gave Edwinn an estimate date range of when I purchased the items and he went through each transaction over that time frame. It took some time but after a few minutes of friendly conversation, he found the receipt. The rest was a breeze. Thank you so much Edwinn, I appreciate the awesome customer service and conversation you provided. read more

This place is total BS. I bought a battery about 18 months ago that supposedly has a 36 month warranty. This week my battery has been draining and I can't start my vehicle without being jumped. I came in on Tuesday and a worker used their "scanner" and claimed my batter is at 100% so they can't swap out my battery. Today is Saturday and again my vehicle won't start. I took a video on my phone to show them and also had my neighbor use his scanner which showed my battery is DEAD went back to AutoZone and the worker said it's not enough to put a warranty claim in and I need to just buy a new battery because they won't replace it. Took my battery to their competitor and used their scanner which also confirmed my battery is dead so I ended up buying a battery from them. I will never come here again even though they're 3 mins away from my place nothing but crooks!! read more

joe was super helpful and honestly saved me from overspending with a shop. thanks to him i was able to get to my class and doctors appointment on time and bought me more time before i need to replace my tire. thank you joe!! read more

Thank you to the staff for helping my Dad with changing out his car battery. Very helpful and fast customer service.

You know it's an auto parts store not much to review but figured since it's brand new it deserved a quick review and recognition. They are Still unpacking and stocking the shelves but this brand new Auto zone is clean and fresh and ready for your business. While they didn't have what I was looking for they were very helpful and friendly. It's location is next to TJ Maxx across from Walmart and is the perfect compliment to the area. read more

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I came here looking to buy a battery because I though the one I had was already done for. I had it for almost 4 years so I figured it was time. I go inside and start browsing. The store employee (forgive me brother, I forgot your name but he was working Wednesday night) helped find the right size for my vehicle. He asked me a bit of what was happening so I explained. After hearing me, he tested my battery and told me it was still good, just needed a charge which he proceeded to do! I came back about an hour later and he gave me the battery free of charged! I tried paying for the service because he literally helped me save a lot of money! He said it was free. It may not seem like much but the fact that he didn't swindle me into buying a battery I didn't need will forever make me a customer of this store! Thank you! read more

Was looking to upgrade my lights, headlights, map lights ..you name it, I wanted them changed. Asked the guy at the counter for help and was met with a very rude demeanor. Maybe he had a bad day? Asked what would fit my car and the type of lights I was looking for, headlights and fog lights. He answered, "you don't want fog lights, those are expensive." LOL UMM OK, didn't realize he knew what I could afford. Anyways, ended up leaving there and going someplace else. As I was walking out he was laughing with another customer...at least somebody is getting helped correctly. Goodness. read more

I called to see if they had my truck part. The call was picked up within the first three rings. The agent checked for the update part and called back right away to confirm the part was in stock. Appeared in the store. The wait for assistance was minimal. All was good on the customer service side. What was most shocking though was both employees were not abiding by the state mandated mask law. Both did not have a mask on. Yikes! In addition, there were customers in the store without a mask. Not sure I'd shop there again. read more

I gave 5 star to Auto Zone, awesome employees, everytime I go there w/ a flat tire they fix it for free

Auto Zone's Loaner Tool Program is fantastic! You basically borrow tools to het the job done at no cost (providing that you return the tool within 90 days). Fantastic!! read more

My online curbside order with POG ID WWA20TAK Sequence #1260 from store #5208 DID NOT have curbside available. When I called the number on the window/door sign that says "CURBSIDE PICKUP 808-650-6597" I was told to come inside the store to sign and pickup my order. THIS DEFEATS THE PURPOSE OF CALLING IT CURBSIDE AND SHOULD BE REMOVED BECAUSE OF FALSE ADVERTISING. When curbside is available I prefer this option to avoid covid and delta. read more

I happened to open my hood to check my water for my windshield whippers. It was 4:30pm for about 2-3 weeks of driving my mother to all of her Drs. appt. I had noticed my engine was making funny sounds and not much power. Well after opening my hood I noticed my oil cap was not closed the cap was loose and oil had been shooting out all over the inside of my hood. I closed the cap and drove to Auto Zone. Owen was so helpful he looked up what kind of oil I needed for my 2001 civic Honda. He sold me 2 quarts and he even came out to my car and put the oil into my car. I was so thankful he even got oil on his hands. I then started up my Betsy and it started up with no more funny noises. Betsy was her old self again,running like a charm! Thank you Owen very much! read more

If you're in a pinch this is the place to go! They helped with an issue I was having and noticed that the caps on my tires could've been contributing to it, so I picked up some new ones and was on my way. Saved my day in less than 15 minutes. Super friendly customer service, outstanding associates. read more

Stopped in to pick up a battery for my Tacoma late afternoon. Everyone working was very friendly and welcoming. The gentleman that helped me, I believed his name was Felix offered to change out my battery for me! Which was great, saved me the trip back to return my old battery. In addition to that, he mentioned that I needed to change my battery terminals as they were corroded. When I asked if they sold the part, and if it was a quick fix, he actually changed it for me too. Excellent customer service! Will definitely go there again! read more

Ordered parts to be delivered . Been waiting for 4hours and still waiting for my shops parts delivery. I'm On the phone with them right now and been on hold for and hour. read more

The staff is first rate. The Pearl city store was out of the part I needed so they called the Salt Lake blvd store and they had it reserved for me. James even went out to my car to confirm my car's model was correct. Impressive service. Great value. read more

After Walmart sold me the wrong bulb, I went across the street to this place and got awesome service! Not only did they show me the right bulbs but they also helped install my headlights for me! Definitely coming here for all my car things! read more

This is the best place! My car wouldn't start and I needed help replacing my battery. Ed with Autozone in Pearlcity made sure I was supported and went out of his way to connect me with Dillon from the Waialae Autozone location. Dillon replaced and changed my battery. I left feeling totally safe and secure. Indescribably wonderful! Thank you for the kind of customer service I'd travel the island for. Excellent business! read more