Jen, the Assistant Manager at the Buffalo Grove, Illinois location went way above and beyond to…read morehelp me figure out which fuses I needed and where they were located within my vehicle as I have four fuse boxes in my car. Thank you again Jen for all of your help!

Two employees went way beyond helpful. Had to replace serpentine belt on my truck but didn't have…read morethe correct tool todo so. Learned from these two that the store has a rental policy for tools and refunds your money when tools are returned. They didn't have to mention this and instead try to sell me what I needed. They didn't and I commend them for this. Job is done, tool returned, and I am very grateful.

Great team of people that are always helpful with great Car advice. Go to place for Car parts.read more

Super helpful guys there are great with questions and giving assistance. All customer reps could…read moretake training from these guys and better off. Shout out to Kevin, rain and cold and happy to come out and help me out. Thank you!

Excellent service Amari helped me . I would come back for service alone . , well I'm back and…read moregetting my oil change.

Rude and disrespectful. I would never go back. I cancelled based on my interaction with the…read moremanager. Clyde needs some etiquette classes.

I took my car in to have my brakes and exhaust system examined. I had been experiencing some…read morestuttering with my breaking. I could hear the exhaust system was no longer performing its intended purpose. They determined that my entire exhaust system needed to be replaced as well as a good bit of work that was needed on the brakes. These two jobs were not inexpensive, but I give them enormous credit for being very fair with their pricing and extremely pleasant to work with. I'm very happy with the work that was done and the friendly, personal interaction with Mike (The owner?)

These guys are seriously the best. Let's start with experience. I've know Mike from when he was…read moreat the local gas station at the corner of Waukegan and Lake Cook (yes, Joe Booth's old Standard Station), then for years he was at the station in the center of Deerfield, now for year Mike & Mike have run what I would say is one of the most reputable places to get a car worked on. These guys will tell you what's wrong with your car, tell you what they can fix and tell you what to skip or is not in their areas of experience. Just had my wife's car worked on there and my mothers-in-law's car looked over. Save me hundreds over dealer prices and again trusted people.

I have always had good service when going to this NAPA store. The owners are friendly and helpful,…read moreand have been a great assistance in trying to figure out the issues I have had with my older vehicles. I grew up in Highland Park and still will refer to this store even though I live farther away...thanks for your help guys!

Nobody was friendly or helpful, had to come back for more items and was closed an hour earlyread more

I went to Car-X in Waukegan because I was referred from my dealer, and they did not disappoint. I…read morewas able to set an appointment days in advance. I was greeted when I walked through the door. The waiting room is nice and they have a tv to watch shows. The guys assessed my vehicle and physical showed me everything that needed to be done. Very transparent. They were able to handle all of my service request, such as a cracked exhaust, change tire sensors, oil change, and new tires for front wheels, which I was able to save myself a trip to my dealer for maintenance. They were fair with their pricing. My estimate pick up was supposed to be same day, but there was a delay in getting a part, which I understands happens. I liked that I was kept informed and was able to get my vehicle the next morning. The gentleman at the front, I think his name is Hector, not sure if he was the manager, he knows his stuff, he was professional, and he handles all his customers concerns well. You see allot as you are waiting in the waiting area. This is a great place if your vehicle needs repairs. Thanks again Hector!

Terrible experience all the way around. They have now changed their name but it's the same cast of…read morecharacters. I've brought my car in a couple times for repairs. I had to bring my car in a day after they repaired it because there was smoke coming from the hood due to an oil leak that they did not repair correctly. I called them and they corrected their mistake no problem. Several months later I took it in for another problem, they allegedly fixed it $1000 later. The car was still running awful to the point of catastrophe and had to bring it in several more times but they were unable to correct the problem. I had to take it somewhere else (another $600) to figure out what my car needed and repair it. It turns out the timing belt was a tooth off and not the engine mount as Shaq stated. I went back to what is now Car Fix (and write this review on Google as well under Car Fix) and let Hector know what happened. He did not offer any refund and in fact tried to charge me an extra $400 for changing spark plugs that I didn't ask for. They replaced and charged me for an engine or trans mount I didn't need. This place is a joke and I'll keep posting these reviews until someone finally looks into this scam Hector is running.

Every time I come here the customer service is top tier!!!!!! They always try to help me out with…read moremy car's issues. appreciate their service.

This Mickey Mouse ran store has got to be the laughing stock of all wanna be mechanics parts…read morestores. From the disrespectful "manager" if that's what he wants to call himself. I truly believe any one of these positive comments are false and made up or paid for. To the "manager" mocking my disability, to him then mocking my branch of service. He clearly has never nor could serve a day in his life. So disappointed in the lack of customer service, and if that's what they putting in manager positions they need to reevaluate their policies and manger placement or hiring.

Sunday night, 7:30 and I need a battery for my Hyundai. I called Advance Auto parts and Tracy…read moreanswered. I told her my problem and she checked for the correct battery and it was in stock. She said they closed at 8:00 I said I was on my way. When I arrived she greeted me and asked Manny to please check my battery to make sure that was what I needed. It was. Manny had the battery changed in record time and I was on my way. My thanks to Tracy and Manny, you two are the reason Advance Auto is my choice.

The employees are very helpful. Pedro came outside to help me with my car's hood latch, as it…read morewouldn't close. He spent time oiling and working on it. He went above and beyond what I could have expected. He sold me a headlight and some other products. He was very informative, and I felt he was very honest. Finding an honest person to help with cars is a big deal for someone like me who doesn't have much car knowledge. I will definitely be a return customer and recommend this place.