Store manager Cameron has zero interest in assisting customers getting their warranty claims…read moreaccepted. After rejecting multiple attempts at getting my 3 year warranty on a 2 year battery accepted, the associate and I had to find a different way to find my purchase in their system (simply looking up the part, crazy I know) yet Cameron twice rejected my exchange with a receipt on my phone and a record in their system. Wrong person to have as the face of your franchise with so many options available nowadays.

Rude, last words to describe workers. They look like they don't want to he there and certain not…read morewant customers. They will complain and argue if you ask them to install items, like they used to perform. Battery is 1 example. Hire new people or close your doors.

I had to put in a special order at O'Reilly's for a radiator hose. It had to be on special order so…read moreI had to pay $10 for shipping. The hose arrived and it was the wrong one. We took it back and they did have the correct one right there in the shop but it cost me $9.00 more dollars for it. I asked them if I would be able to get my $10 back from the shipping since the part was not the correct one and they said no on special orders they can't do that. What??? I don't understand that. I need every dollar because I am a senior woman on disability and I don't think I will order anything from O'Reilly's again. I do want to add they are always very friendly and happy to help you but that policy is not good.

Incredibly disappointed in their customer service yesterday. My sisters car battery was bad so I…read morefollowed her up there assuming they would help her change it but even though three grown men were working, they would only "carry it to her car for her...". Seriously? The two of us had to stand in the cold and jumpstart her car which probably took us longer than it would've taken one of them to change the battery.

great customer service, every time I go here I always get excellent care. I would recommend the to…read moreanyone.

They always amaze me with their customer service. I bought an air filter and couldn't get the…read morehousing back on. I called and Tish said bring it by. Wendy was able to get it done for me. What a relief. I appreciate the help. I'm one armed so sometimes a gal needs a hand. It was nice to have a couple gals help me out. Y'all never fail. I'm super grateful.

I went to Hendrick BMW to get an oil change on my current BMW X3. While there I saw two BMW X5's I…read morewas interested in. I ask the gal at the front desk (Sydney I believe) if I could talk to someone about the X5's. She got Kyle D, the Internet manager for me. Sydney was super helpful and played an important part in me buying my new car. She even offered to get me drink and a snack while I waited! Kyle providing pricing for me on both X5's and we came to a great deal on one of the X5's. He put me with Isaiah to complete the sale. Isaiah was great to work with. He was very professional! Liam, a sales manager, did my paperwork and was super nice as well. No pressure to "upsale" on anything by anyone. My service advisor, John Strode was very helpful as well and provided the annual maintenance that was due on my X3. He even offered to wash my X3 when my service was done. I've purchased a few cars at Hendrick BMW and have been treated very well each time. I will continue to buy my BMW's from them. This is an amazing dealership and they treat you like family! Not your typical car sales experience at all. You can tell the dealership is professionally run!!! Keep up the great work! I highly recommend this dealership!

I ultimately got clarification on my concerns, but the process to get there was unreasonably…read moredifficult. I simply wanted clarity surrounding what my warranty plans included, and the information was not available because the flash drive from my sale did not contain the coverage agreements at all. As a result, I messaged my original sales manager (Liam Walsh) and business manager (Kevin Bednar) but received no response. I then contacted Hendrick corporate and again received no correspondence, so I circled back to the dealership. I later messaged the general manager (Christopher Lily) and was redirected to a different sales manager (Justin Nicholas), who designated as my point of contact. He informed me that I had no warranty contracts in the system. I responded clarifying that I possessed finance documents listing the contract names, along with bank statements matching the contract amounts. At that point, I requested a meeting with Justin, which also went unanswered. I then went into the dealership in person and asked for him directly, but was instead taken back to one of the original representatives I had contacted, Kevin. He reiterated what Justin had said and reprinted a screenshot showing no plans selected. After I supplied my documents and explained that the contracts had been paid in full rather than financed, he was eventually able to locate the contracts and explained that they were filed separately from the rest of my vehicle paperwork. He then printed the outline of what the warranty plans included. It is now a month and a half later, and I finally received the answer to my original inquiry. Additionally, I requested clarification regarding the condition of my vehicle's tires given that the tread is already on the lower end despite being told the tires were replaced prior to sale, there only being a year of ownership, and only 8,000 miles added. Although the tires currently measure at 3mm and 4mm, which the sales department considers nearing replacement, the service department operates under different standards and deems them satisfactory for now while approaching replacement consideration. It was then shared that the tires carry no tread-life warranty and that the road hazard warranty had already expired, as the coverage only lasted one year from the date of installation. Neither detail was disclosed prior to purchase. The coordination and communication between departments needs serious improvement. Given that this is a luxury dealership, the path to a solution should not involve this many detours simply to obtain basic clarification regarding purchased coverage and vehicle condition. This was my first BMW experience, and unfortunately it left much to be desired.

It a dealership I will never do business with again. They sold me an extended warranty policy that…read morewas overpriced and when I cancelled it after 1 year before the extended warranty ever became effective, the insurance company kept 25% of the premium without any explanation. I feel I was defrauded out of $1,076.

Amazing service on repair work to our daughter's car! An entire door had to be replaced after a…read morecollision, and they took such great care of it. The car came back looking better than before the accident: the interior was cleaned, some other "scuff" marks were buffed out, and they even gave our daughter some stuff to use on future scuffs! (Apparently, they already know her!) Everyone at Reed was courteous and helpful, and she was amazed that whenever she called, they were very kind and professional! I highly recommend this place to anyone looking for good, honest work! A gem!

Wow, went here to see how the cars were and we had a chance to try and test drive some of the…read morevehicles here like the countrymen and mini cooper. The EV countrymen was smooth and love the new features in it, I am torned between electric and gas. As for the mini cooper, it was roomier than I expected it to be. Definitely love how looks and feels once we tried it out. Staff was nice and friendly too.

Great experience - asked my opinion and my financial constraints. The front desk crew is awesome!read more

The dreaded "maintenance required" prompt came up on my dash a few weeks ago. I didn't avoid it for…read moretoo long and called Molle to get in with the service department on a Friday morning. The kicker, I purchased a Toyota Care premium wrap coverage when I bought my car 3 years ago from another dealer, and the contract says to go to the dealer of purchase. Luckily, the folks I talked to on the phone were chill, looked up my car, and said it was totally fine for them to take a peep. Brandon got me checked in on the morning of service, and he estimated I'd be done in about an hour or less. I made my way to the waiting area and was actually surprised to see how well they'd set it up for folks. There's a good amount of chairs with a TV, and then a little nook with an L-shape table for those of us on the clock who need a spot to post up and work. They even had a convenience corner with a self-serve kiosk to buy snacks/drinks. I was, in fact, done in just under an hour since my car only needed a tire rotation and standard look over for the 35k mile mark (and at no cost). Admittedly, I was nervous to bring my car in after reading a few not-so-great reviews from other folks here, but I decided to give it a shot anyway. Glad it worked out!

I bought a new Camry from Molle Toyota in 2020 and used the Service Department there for all…read moremaintenance since then. Recently received "failure" messages regarding the blind spot detection system and asked the Service Department to evaluate this issue. My vehicle was returned with an 8 inch gash (about 2-3 inches wide) on the right rear side panel just behind and above the right rear tire. I brought my vehicle back as soon as I saw this gash and asked for help closing this gash. The assistant service manager asserted that this open gash was present when I brought the vehicle in for repair. I was shocked by his comments and refusal to help close this gash. So much for customer service or loyalty after relying on their Service Department for the past 6 years! I will never have anything to do with the Service Department at Molle Toyota again and urge other consumers to exercise great caution!

I've been here a few times for oil, tires and a vehicle inspection. Brad and Jimmy always take…read moregreat care of me. They know their stuff and have great prices and excellent service. I'll be back!

On a whim I stopped in today after calling to see if they had time to potentially repair a puncture…read morein my tire during my lunch break. I had planned on leaving it and getting an Uber back to my office to pick up up after work, but they were able to take my car in immediately, figure out where the puncture was and that it could be fixed and repaired it within 25 minutes all for an affordable cost. The staff was personable and professional, specifically I believe I worked with Joel as he was the guy who originally spoke with me from the counter when I walked in and he was knowledgeable and good at getting me in and out with a repaired tire! Waiting lounge was clean and comfy. Will be coming back for all future auto work that they can cover in the future.