Lance is awesome! He went above and beyond when I went in to buy coolant because my car was overheating. Not only did he go through the issue my car was having with me but he went out and inspected it and helped us figure out what was going on. Thanks so much Lance! This guy deserves a medal. read more

Manager failed to show up to open. Clerk was on time but the manager was MIA. Clerk called assistant manager who is supposed to be on her was. Unacceptable the manager just doesn't show or even call the employees. read more

came here for some headlights for my car. I asked for assistance and they directed me to an aisle. Said a bunch of things that I did not understand. I stood in that aisle for a good 5 minutes confused and then had to ask them to physically walk over to show me which one I am purchasing. While the staff were friendly, I felt rushed. In the end, when I got home and tried to fix my headlights - the ones they gave me wasn't even the right lights I needed! read more

Louis was very kind and helpful which made for a pleasant experience when I went in to purchase transmission fluid and bulbs for my 2012 Escape. read more

BIG thank you to Andrew W. who helped me find and place a light bulb for my headlights. He was super professional and resourceful--big help for me, as I know nothing about car parts or repairs. read more

Whenever I come here the customer service is good. Today Garrett (not sure if I spelled it wrong) replaced my windshield wiper really quickly. So far the people I have asked for help here are usually very willing to answer my questions and help me with my car if I can't seem to figure out how to do things after I make a purchase. I don't usually have to wait long either. The customer service is why I keep coming back. read more

I was directed to Autozone by this crappy oil change service named Quickie Oil Change Experts, because my oil was low and they would not service my vehicle. I was helped by a sweet and pretty girl named Maryanna, I am sorry if I have the name wrong, who helped me with the oil I needed and walked me through on how to check my oil and add oil. I understand nowadays they don't help you like they used to due to liabilities and all the craziness in this world. She didn't have to help me but she did and I appreciate that so much. Being a single woman not knowing much about cars. And after all that the awful oil change place still would not service my vehicle. She made my day and after the awful experience with this other business, made me see not all people are bad and there is still hope for good in this world. I hope management sees this and appreciates what a great asset you are to the business read more

Hello everyone who's watching what I m wrote here today "Thanks". Now I will tell you about my experience at AutoZone. The reason why I stop there because I need to buy something for my car I got a wonderful customer service the person helped me a lot to find what I need buy. They have reasonable price and good quality staff. Thanks so much for help. Good luck. read more

Needed new wipers, they had them and were kind enough to put them on. Christian Rodriguez is the man!

Outstanding service by Carlos and Abby at Auto Zone, La Verne. The battery in Mom's 08 PT Cruiser is hard to work with but Abby persisted with the clamps and learned it had to be replaced. Carlos installed the new battery free of charge. It was a hot day and he had to move parts out of the way. We were impressed by his skill and cheerful attitude. read more

Walked in. Asked for a battery for my car. Got the info. Gave me multiple decisions to what battery and how much they are. Ended up grabbing it and comes with warranty. Cx service was excellent. No harsh attitudes. and no trying to sell me all type of stuff I didn't need. Thanks for the help. I'll be back when I need anything else read more

Went in to look for an item that is easily available in Walmart and other such locations. The staff had no clue of this particular item. It appear to me they lack general automotive industry basics. The store representatives looked young and inexperienced. What was very frustrating is the lack of respect and condensing manner in which John in management conducts himself. He is very inappropriate and lack the basic decency to treat people with dignity. Despite him being in his late 50's,he too was very inexperience in the field he works. Field managers should train their store management and employees better. It reflects terribly on the company. read more

This auto zone was awesome today needed help with wipers in the rain !!! The salesperson sorry didn't get his name was pleasant and helpful even put the wipers on for me everyone in the store had a smile Go autozone Laverne read more

Thank you Nicholas for putting my windshield wipers on. I definitely recommend AutoZone in La Verne.

Terrible service. People here don't know how to help. You'll have better luck going to WalMart and having an associate there know more about cars than these incompetent people. read more

Just leaving AutoZone in La Verne and want to give a huge thank you to Elizabeth, the store manger. I told her I needed to change my brake light but didn't know how and she took the time to teach me how to change it myself! She was very patient with me and I am leaving feeling proud that I changed it myself and will be able to do so in the future. THANK YOU! I've been here many times and I'm always pleased with my visit. read more

My go to for auto parts needs. Customer service is always great, staff is always helpful. Needed a new battery and James C was kind to test the old one, make recommendations as to a new one and kind enough to patiently ensure proper installation upon purchase. Thank you! read more

This auto zone has the best customer services compared to other location they are quick and efficient and have lots of staff not like other locations. Definitely recommend to make the extra drive if your near by to this location read more

I had a great customer service experience at Auto Zone with an exceptional employee named Benjamin, I came in and had an upper light bulb out on my car. Not only did Benjamin help me find the exact light I needed, he also came out to my car and we double checked it was the correct one. I asked if it would be simple to install because I was going to have my family help me do it, but he clocked out for his lunch break and spent part of his lunch break with me & installed the light for me! It was hot outside and I didn't expect him to install the light but he did, and did a great job at that! I offered a tip but they are not allowed to accept so I hope this review helps Benjamin in some way for exceptional above and beyond help! From an extremely happy customer, I will be back to this autozone location for any other car needs I run into in the future because of this experience! read more

I don't know the first about cars or car parts but I do know excellent customer service. I had a fairly bad day- had to jump my car 1st thing in the morning and right after I left work. I drove to this Auto Zone store mostly because it was closer to my home than the other guys. Employee named MATTHEW MARTINEZ tested my battery for free (standard) and pronounced it dead. He looked it up and discovered it was under warranty (awesome) AND he put the battery in for me because unfortunately I am ill equipped and didn't have the correct tools. In and out in 7 minutes and $0 spent because of this store's honesty policy. That's an incredible pit stop. No way I'm ever going to another auto parts store again. read more

My front light was out and Jesus was gracious enough to put it back in for me. He went over and above to help me out. I have been coming here for years and I highly recommend this location !!!! read more

Hey hey hey. What a nice surprise to find an auto parts store where he employees are helpful, honest and ways know what to recommend. Love this location. All the workers here are on point. My auto parts store for sure. read more

Was so impressed with Benjamin today. He went above and beyond to what I consider exceptional customer service. He helped me every step of the way to ensure I had the correct part for my headlamp and provided tips for correct care and installation. He went out of his way to help me with the bulb switch as well. I appreciated his dedication, professionalism, and good honest hard work. I hope the management at Auto Zone takes note. read more

Very immature short blonde hair manager working morning shift 11/9/17. Possible power trip on his promotion? Has his buddy coming over ans smoking in front of the store with his sunglasses on and spitting around customer's vehicle. No friendly greeting of customers coming in just a stare down with the shades. Corporate needs to know about this. Take that nonsense somewhere else where it can be addressed appropriately. The kid was confused on weather he's working representing a company or in trashy music video. Very bad look for the company and city of La Verne. Pomona is down the street may be that will be a better fit for this type of behavior and to lay the smack down on the chump! The need to demote or getting rid of this kid and promote the other associate with longer hair to manager. He is a lot more professional and respectable then this kid. read more

Amazing experience with Liz the manager. She went above and beyond to take care of me. Not to mention this was a one stop shop. I got a new batter, alternator, side mirror lights, windshield wipers, and m&ms! Very glad I got to meet the kid staff at this location and highly recommend them for your auto maintenance or emergencies! read more

Came in 30 min. before close time Benjamin helped me on checking on my car battery which he pronounced dead. (At least it wasn't the starter) Benjamin was nice enough to switch out the old battery and install the new one, even though he was having trouble with bad terminals on my car. What was supposed to be an easy replacement turned out to be a time consuming pain! Benjamin was very patient and managed to finally connect the battery to the busted terminal. Benjamin went above and beyond and I greatly appreciate his excellent customer service he provided. Thank you Benjamin, you're a valuable asset to autozone. read more

I had the best experience ever!! I was in the store looking for AC cooling thing! I am a typical girl...I have no clue about cars! Anyway, one of the workers named Jerry heard me talking and said he would help me out and guide me one how to put it in! He guided me step by step on how to put the stuff in! The staff is wonderful and I can't express how much that meant to me! I have no one to help me do this stuff and they were so happy to help!! Thank you Jerry the AC man so much and the other staff that was there!!! I can't remember his last name but the rocked!!! read more

Awesome!!!! The service at this AutoZone is great!! Especially, Liz who's the store manager. She's Amazing!! Not only is she friendly, approachable and makes you feel at home, but also knowledgeable on the products they sell. My family and I will definitely be coming back to this store for all our car needs. Thanks again, Liz!! read more

All I have to say is for a big chain store as this one the employee Humberto's customer service from the location in La Verne was unacceptable. I had purchased an item earlier today at a location in El Monte. I went home an unfortunately it was the wrong one. I live in La Verne, so I went to exchange the item for the right one. I had the receipt an the item was the one sold to me. I also had a core item I wanted to return along with its receipt. Well the associate wouldn't exchange my items do to what he said was used... I tried to explain I just bought the item an it was incorrect etc... well he dismissed me an told me to take it to the same store I bought it because he wasn't going to help me. Wow!!! That blew my mind!! I had a core item to return and he said the same thing.. "it was used" so I asked, "isn't a core a used item to begin with?" But he simply ignored me. I kept my cool and I called the number of his regional manager (still waiting on a call back) Smh.. I was trying to handle the citation as calmly as possible and talk to him. But he dismissed me and walks away. Ignoring me!!!! If this is how AUTO ZONE does business I'll go else where to go spend my money.. I had to call another Auto zone- the original location I purchased my items at and my ALWAYS GO TO STORE IN EL MONTE. An I explained what had happened to the associate there and he told me just to bring it back and he would be able to help me. An explained to me that that is not the way business is done and that he was sorry for any inconvenience. So I ended up driving from La Verne back to El Monte for something ANY STORE LOCATION should be able to do. SO 10 STARS TO VICTOR from store #2863. I appreciate your help... read more

Very helpful staff. We got tire chains for the snow and they were able to give us the correct size to use. There is a lot of tools and equipment available. read more

I had a pleasant experience with Benjamin this morning. Needed new windshield wipers and he explained to me all the options. I took his recommendation of a certain brand and they worked amazing. They were exactly what I was looking for, quiet and quality. He helped to install them AND explained how to put them on. He went the extra mile and am so grateful for his positive and helpful attitude. Superb employee. read more

Today my son thought he needed a new battery .... He brought it in and your guy charged it and got him back on the road .... Thank you soooooo much !!! :) read more

Very bad customer service Lauren P and the store manager Daniel are horrible. They are very selective to who the give customer acknowlegement to as well as offer any help or assistance. They are VERY COMFORTABLE with losing a sale and a customer. Two of the most nasty people that I ran into in years. If a store makes you feel unwelcomed please do not spend your hard earned money. Go elsewhere. read more

So the location is super slow but the staff are slow to help. Asked for assistance in putting a headlight bulb in and clerk says they can't. Went to my car to search for another place who could help and the same clerk who said they couldn't help comes out and helps another customer. Guess they choose who they want to help. Won't ever come back. read more

Most helpful crew! My wife's battery went dead, she stopped by they tested it and replaced it for her!

Not a huge place but the couple times I've been in there the staff, women every time in there, were very knowledgable.

This place is a JOKE. I went in asking for tie straps and was sold bungie cords. I had to return TODAY, after being moved to each register this person was finally able to return my money. The boys who work their are more concerned with their cell phones than providing service to customoers read more

Great service staff. I went and rent tool for replacing my car strut and spring, brake rotor. there have everything that i need. plus very helpful that answering all my question and show me "How to". so far it is the best experience ever compare to other Autozone branch. read more

As it was starting to get dark, I noticed that my headlight was out. So, I went straight over to AutoZone and picked up a headlight. Everybody was helpful there especially the tall and handsome one! read more

I went to auto zone the other day because my battery had died and was completely shot. Battery fluid had corroded all over. Lets just say I am a girl who has little knowledge of cars! Lucky for me they saved the day. I am not sure of her name but a lady, ( who happened to be pregnant) helped me fix my mess of a battery and get my car working again! It was a pretty hot day and I think she went above and beyond! I even got to work with one minute to spare. read more