Went in to check availability of some additives I wanted to purchase, Heading back out my vehicle…read moreCEL came on. Gentleman at the counter was wonderful help, he plugged in a scan tool to look for codes. When that one didn't pull up anything he tried another scanner, all the while standing patiently in a freezing cold parking lot. When THAT one didn't produce a result he advised I have a mechanic do a more detailed diagnostic, possible an ECM issue. Didn't try to sell me a battery, or cat cleaner. So nice to have CAR guys, not just SALES people, at this store.

Went in for a new car battery. Petite red haired girl working there greeted me immediately and…read moreasked what I needed. I told her a car battery. She asked for the make model and year and engine size. She immediately pulled up a screen with a variety of batteries and explained each one. After picking one, she immediately went to the rack and pulled it off and brought it to the counter. This thing was heavy. she had me in and out of there in a matter of a couple minutes. Fastest most efficient service I've ever had in a auto parts store. Great customer service by this gal!

The store was clean and well organized. The staff was friendly and knowledgeable…read more Everything was merchandised in a helpful manner. The prices are a little higher, then in our area, but it was useful to compare the inventory offered at their various locations.

The guys here helped with a new battery when I needed one and put it in for me! Donald had such a…read morenice attitude and made sure I had everything I needed before I went! He really went above and beyond his station in customer service! Thanks to the guys here always helping me when I'm in a pinch.

Terrible customer service from start to finish. I asked for the correct part for my car, and the…read moreemployee gave me the wrong one. When I came back to return it, he refused to help because I didn't have the original paper receipt. I showed him a photo of the receipt and asked him to look up the purchase in the system since it was bought at this store, but he wouldn't even try. I also showed him that the part they sold me did not fit my car, but he just kept saying, "There's nothing we can do." There was no effort to fix the mistake, no exchange, and not even a store credit, even though the error was theirs. Because of this, I ended up losing nearly $300 and had to buy the correct part somewhere else. I've never experienced such poor customer service. I will not be returning, and I would not recommend this store to anyone

If you've dealt with the "Used Auto Parts" businesses, then you know how challenging it can be as…read moremost of the "customer service" reps don't give the best service or have the best attitude. In my experiences most of them act as if they've huffed too many petrol fumes and someone peed in their morning coffee. Needless to say, overall not a pleasant experience. With that said, there's always an exception to the rule, and the exception is William Vermette. I have been doing business with Chuck & Eddie's for a while now and I was lucky enough to get William on my first contact with C&E. He has helped me numerous times and is always pleasant, professional, courteous, considerate, and will go the extra mile to make sure your needs are taken care of. Do yourself a favor and ask for him at Plantsville, CT store and avoid the other curmudgeons behind the counter as he will make your transaction smooth and pleasant.

Good experience, good parts that were fairly priced. Porsche Cayenne transfer case with low miles…read more$300, Cayenne fender which was actually the color I needed so saved on the paint. Most of all staff at counter were friendly and helpful

I've never had a problem with the Chuck and Eddie's team.. they will always pick up my vehicles on…read moretime with a fair price.. I would use them again. :-)

Thank you Shane, our AAA tow truck driver, for driving us and our dead car 130 miles to home! You…read moreare a very kind young man and we enjoyed your company. I loved the fact that we were in a pink tow truck! Very classy!

The short version; this shop helped me out majorly. The story; my car broke down on me, and after…read moregetting it towed to here and there I was told from everyone it was the engine. Ouch. So I got some quotes all between 8-9k and over. In a panic, I called the dealership and woman who sold me my car to get it towed there and explore options. When i called AAA to tow it from southington to danbury, an angel named Kurt came to to do just that. He understood the diagnosis and called his shop, showcase, to see if they could help. he then gave me a ~super~ discounted tow, regardless of whether I'd have it fixed there. After discussing all options with Rick, the mechanic, he understood my needs, budget, and was able to find the perfect solution with 100% honesty. I ended up paying less than half of all other quotes I got. Very happy with the service and will be back!

place is a joke and Tom is an ass hole. do not buy anything there! they clearly don't like to…read moredo business and sell parts. extremely rude and unprofessional

I stopped by looking for a lift gate for an 01 Explorer after being let down by Underpass in…read moreWallingford (they told me they had it but when I arrived after my hour trip up there, they didn't). Toms didn't have what I needed but were very helpful in suggesting another place that did have it. If it wasn't for them I would still be looking so Thank You!!

I just had my car worked on (SIGNIFICANTLY) and took it to Valvoline to change the transmission…read morefluid. I waited and when it was my turn, the car wouldn't start. These guys worked their butts off! Unfortunately my battery was completely dead. They tried jumping it several times. It turned out they didn't have my battery size. Because of their perseverance, ingenuity and genuine empathy for me, I was spared a tow bill, etc. They hooked a battery to it, started the car and then swapped out the old one so that I could get somewhere where they could do the battery. They went so out of their way that it is impossible to express my gratitude. I am now sitting in a garage waiting for the battery install. Rather than having them do the transmission fluid I'm going back to Southington Valvoline. It would certainly make "time sense" to have it done now--but I prefer giving business to those that value their customers.

How do you have someone wait almost an hour and then tell me other people who got there after me…read morethat "they were here first" I think if my car was up next and you're telling me to pull away when I've been sitting in a line the entire time. Maybe "Cyrus" communicate with your coworkers before you insist on telling someone to leave the line. have the day you deserve.

shit place w shit people. sold a junk car to them and they came for pick up a day early- the car…read morewasn't ready, it still had stuff in it and the paperwork wasnt together which I told the driver and offered for him to wait while I get it ready for him mind you I was supposed to be leaving for work and the car wasn't even scheduled for pick up till the next day. instead of waiting or coming back the following morning like he was originally supposed to he proceeded to cuss me out yelling insults at me and then cancelled the sale. crazy work don't use these dickheads

shit place w shit people. sold a junk car to them and they came for pick up a day early- the car…read morewasn't ready, it still had stuff in it and the paperwork wasnt together which I told the driver and offered for him to wait while I get it ready for him mind you I was supposed to be leaving for work and the car wasn't even scheduled for pick up till the next day. instead of waiting or coming back the following morning like he was originally supposed to he proceeded to cuss me out yelling insults at me and then cancelled the sale. crazy work don't use these dickheads

They installed a rear air bag suspension on my truck and it leaked immediately. I used this system…read moreon my other truck and it lasted for years without any major leak. I purchased a new fitting kit and asked the owner three times over a three week period if they would get back to me about installing them without a response. So I've moved on from them. I had three fittings replaced by another person and it works fine now with no leaks.

Had rear lift and wheel spacers installed, even though they were booked up they still fit me in…read moreasap and I am very pleased with the finished product, reasonably priced and a super nice, knowledgeable, and helpful guy!