I have been here quite a few times (although I am no auto genius) for various things. Love this store (if I actually have to do my own work on a car, which can be dangerous but I occasionally do change light bulbs etc) as i can usually find what I need and if not the guys behind the counter can get it ASAP. As good as it gets in self auto maintenance read more

I had a battery issue and the clerks fixed my battery on time. They showed a lot of empathy.

Auto Zone is a bunch of morons......All they have going for them is there cheap prices......If you know what you need then go get it but if you dont know the part you better bring the old one with you because they ALWAYS give me the wrong part and i always have to go back with the old part and the new wrong part and then there able to fix it but just going in there and thinking your in good hands will not be a good idea.... you been warned...... read more

I have a bit of a mixed review. Both headlights went out one evening, and I didn't feel like driving around with my highs on so I called to see if I could get a bulb and change it myself. The lady who answered is clearly not someone who should work in customer service. She was very short with me and although I had explained that I was already on my way, she managed to "remind" me (not so politely) several times that they were closing soon, so I had better hurry. The first question out of my mouth was when they closed, so I was fully aware that they closed in 25 minutes--there was NO NEED to remind me 4 other times. She also snapped at me that I needed to tell her what kind of car I drove before she could tell me whether or not they carried that bulb for my car. I guess she just assumed I had no common sense? Who knows. Luckily, I didn't have to deal with her when I got there less than 5 minutes later. The gentleman that helped me was very friendly and even tried to replace the bulb for me. He did sell me some bulb grease that I kept saying I didn't really need, but I guess it is his job to upsell. He wasn't able to change both bulbs, and I ended up taking it to the dealership the next day to get them replaced. They did it for free because I had the bulbs, but told me the bulb grease was completely unnecessary and to return it if I had the chance. Oh well. Anyway, if you see an older lady with short grey hair, avoid her, and for heaven's sake, make sure you hurry, because they might close soon! read more

Came in here to quickly get new windshield wiper blades because mine were garbage, as I quickly realized during the first rains of the year. I didn't have much time at all before I had to be someplace else, but I desperately needed new blades. Donn made sure it all happened within 10 minutes, and he even helped to install them on a rainy evening! I was very grateful for his knowledge, quickness, and kindness. read more

Only reason for 2 stars is , (No issues with parts and customer service) Just went in to pick up some parts , young lady working behind the counter was coughing non stop with no mask or regards to her customers or coworkers . Many people walked in and out of the store with no face coverings. How do we know she isn't infected and passing it to all there customers. With what's going on with the pandemic , face mask should be worn at all times. read more

Adrian really REALLY helped me out. Learning how to change my own oil- was very patient with me and kind. Great customer service, went above and beyond. Thank you Autozone for hiring such a winner! read more

A few days ago, I rolled into my local Autozone after work to return some items. It was not as busy as I though it would be but there were a lot of ppl I and out of the 7-eleven next door. Upon entering, one of the staff members was outside helping with a customer's vehicle problem. I noticed I didn't have my receipt so I had to quickly run back to my own vehicle to retrieve it. Now back in the store, the other store member, Tamika, quickly assisted with my refund. Toward the end of the transaction, I needed help with a small problem. Without hesitation she did her best to find a solution with the tools/products she had. Even though they didn't have it there, I was not upset. Just thankful for the help. Pretty clean store and cool staff. Can't say much about the parking lot b/c like I said, the 7-eleven store is right there and ppl do what they want. Thanks Tamika for your assistance! read more

Garbage. Absolute garbage. It took us way too long to be helped. We were first in line. One employee was out stocking shelves, and the other 4 were hiding in the back. It took about 5 people in line, comments about going to Kragen instead, and my husband asking if someone could assist us for Jason to step up to the plate. He made us feel like we were majorly inconveniencing him. The ironic part is that he had "Customer Satisfaction" & "Parts & Sales Manager" on his nametag. Had he actually practiced those key components of working in Sales, this review would have been much different. When Jason went to look for our part, some older blonde lady came out texting on her phone in front of us for a good minute. Once she sent her text, she blandly asked if she could help us. Next time, I will buy online or go to Kragen. read more

A staff member name Don went above and beyond to help me find the correct lights for my car. It was greatly appreciated. I'm suprised he is not the Manager his customer service is what should be at all autozones read more

Had an excellent experince at this autozone. My coworker was having issues with his vehicle and Matt greeted us as we walked in the store.... He immediately listened to the problem we were having and provided sound advice and recommended a few tests to be done that were free of charge... immediately we found out the car battery needed to be replaced... He quickly provided my conworker with options and was able to give him details about each option... All the workers there at the time seemed to enjoy what they do didn't hesitate to ask anyone that walked in if they needed help. Recommend this store! read more

Really great place. Rolled in for a battery for a vintage Miata and sure enough- they had one and I was out the door! :) read more

Came In bought a license plate light.Wanna say thanks to Neil. He was great.I was struggling to change bulb and he changed it for me.That kid is the reason I will return. read more

08/12/2020 Sunday- Edna, helped us with putting on our windshield wipers on this morning, she went above and beyond. Autozone will definitely be our neighborhood go to auto supply store! read more

Very helpful crew and friendly service! The staff will always go beyond expectations to help you with your quick fixes! More power to Nut Tree Autozone! read more

I love this store for many reasons, the first being that they listen to me and I know nothing about cars. I needed a gift and they explained all that I needed to buy to make the recipient happy. Randy helped us and he made Auto Parts buying easy priced right and a awesome experience for us . read more

Awesome customer service here! Been here twice now this year and they've been super friendly and helpful. The older white man w the beard is dope! I appreciated how even tho he had a line, he still took his time to help me. Thanks autozone read more

Always great service! Went in asking for a new battery. They offered to check mine before selling me a new one (which I did need a new one). And then offered to help me replace it in my car! Appreciate them greatly! Thank you Chris for all the help! read more

Donn is a huge life saver. I came in and he was the first to greet me asking if I needed any help, which I most definitely did. He was able to identify and fix my problem in a short couple of minutes. read more

I felt like I was aboard a Borg ship. (geek Star Trek reference) Rows and rows of parts with tubes coming out everywhere. Scanners all over the place. And of course there was One of Three that helped me. The prices here are a little better than Napa Auto Parts so for most stuff I'll go here but if I want a slightly better product or a little more personal help I would go to Napa. read more

Raining last night I had the unfortunate experience of finding out my wiper blades are worn out. GPS on my cell shows this Autozone to be down the street from our shopping. The Associate: "Fred G" was BEYOND helpful with his service. He gave me several options on brands and price. He answered all my questions and after I completed the purchase he offered to install the new blades.....IN THE RAIN. Who does this?! Obviously the people at this Autozone. These guys where pleasant and super friendly. Now today, I get a call from "Mitch" who happened to be the other store rep asking how the service was and if there was anything they could have done to make my experience more pleasant. WOW! Talk about follow-up! I have NO IDEA who those people are who have reported less than a pleasant experiences at this store. My experience was SUPER and I recommend them. Customer Service is obviously NOT a lost cause with these guys. DOUBLE HIGH 5 read more

My car wasn't starting and with my work schedule- I don't have tons of time to take my car in. I live close by and walked over to get some tools. The staff was so friendly and when I explained my situation, the store manager offered to drive and take a look at my car. He was able to take my battery back to the shop, charge it, and brought it back to reinstall it- he even made sure nothing else could have been the issue! Chai was great and so was the rest of the team at the Nut Tree location. They turned what was a very stressful situation for me into a seamless fix. Thank you so much! read more

Just in the area for the weekend and discovered our car battery deader than a door nail. After a roadside jump we drove to this Auto Zone. Felix was very friendly and helpful and we were in and out with a new battery (installed by Felix) within a half hour. Still had the rest of the day to explore Napa Valley. Quick, friendly service! read more

Surprised to only see 3.5 stars rating, they deserve more. Both times I've been here the customer service has been really good. The manager, Jason, replaced the battery in my wife's car and was very personable the entire transaction. I've been to several other car parts stores, and that is not the case. O'Reilley's barely acknowledged me while in store and outright refused to put my new battery in my car for me. I know it's not difficult to get my socket set out, clean the terminals and put the battery in myself, but that is just one example how this Autozone goes above and beyond the customer service of other places. read more

A++++ service, can't thank you guys enough. Was down to one headlight for the past few days and the other one just went out on me, on I80. Pulled off, saw it was 8:55, and called the folks at this store. Every auto parts place in the area was closing at 9, but these guys stayed open a few minutes late so I could get back on the road - without it, I would've been stuck overnight. Thanks read more

Usually a good place to find what I need to work on my car, BUT always feel like I'm "disturbing" the staff when I'm there....older lady there was friendly but not the manager..... read more

I went into this auto zone, which was recommended to me by my father who is a mechanic, and had an overall good experience. The associate who helped me was named Felix. Felix was able to tell me my battery was corrupted and installed the new one for me without a problem. He also gave me some helpful tips on what he thought could be other factors to my cars overall lower quality health. Felix was nice the entire time and very helpful, if it was not for him, my experience at Auto zone would not have been as great! read more

Purchased windshield wipers from here and employee named SAL was a great help finding the right size and also helped me remove my cheap Costco wipers with a weird adapter. As a woman I usually feel a lot of judgement from men at auto stores but he was very pleasant and showed me how to do for future reference. Thank you Sal! read more

Went in to get my battery checked and turned out to be dead. Had the guy ring me up and install it. When he asked me to go ahead and try to start it I first went to wiggle the terminals and wiggled them loose! The dude must have been new or a complete moron. After 30minutes of trying to figure out why they weren't hooking he went in to ask for help. Next guy installed them in less than 5 minutes. He is the only reason Im leaving 3 stars or else it would have been 1. You had one job!!!!!!! read more

Great service! Been here a few times went again today because my battery kept getting drained its 5 years old so I thought it was probably time for replacement. They checked the battery and it was bad. I got a new battery and they replaced it for me! Good service, good prices! Thank you! read more

I am extremely appreciative of a gentleman by the name of Freddie that worked there. I went to Autozone earlier today to purchase a battery for my car. I was preparing to buy a new one since I was having trouble with it. With the help of Freddie he was able to locate the Autozone warranty and replace it free of charge! Freddie was extremely polite, helpful, and a great example. He was also training staff while helping me with my problem. I am thankful for AMAZING Autozone employees like Freddie! Peace read more

I have had an excellent experience every time hat I have been here. I will highlight my last two experiences-- The first time, I suspected that my Toyota Tacoma's battery wasn't holding a charge so I came in and they tested the battery in the parking lot and confirmed that the battery was bad. I walked in and picked out a replacement battery (good price) and they removed my bad battery and installed the new one very quickly. The second time, I came in to get a headlight bulb replacement for my CR-V just before they closed at night. I tried installing the bulb in the parking lot, but I was having some difficulty in the tight spaces. A very helpful employee (same one that installed my battery) came out with a flashlight to help after noticing my struggles, and had me on my way in a couple minutes. I will drive 4 min past an O'reilly Auto Parts to get to this Autozone because they have shown to be much more helpful. read more

A big shout out goes to Donn K who provided excellent customer service today ! I came in to purchase windshield wiper fluid and asked him to check my battery which I previously purchased at this store. He found it to be a "bad battery" after checking it twice. He then replaced it and installed a new battery all at no additional cost since my old battery was under warranty. He saved me from replacing a new alternator as well . I highly recommend Donn K and Auto Zone as the place to get your auto parts . Thank you! read more

Donn and his manager are legit peeps! They took the time to help me trouble shoot issues with my car. There efforts were greatly appreciated. I Wish there was more people like them. read more

For this past week we have been trying to get a part ordered. Every day someone takes a note and doesn't take care of it, 4 different people now. We really need our car fixed and need this part. Everybody we talk to passes the buck or promises to call us when it is ordered. Yet over a week later nobody will take initiative or responsibility, not even managers. Really really frustrating and bad customer service. We are so incredibly irritated right now. read more

Had a suspected bad battery, Mick helped me get the old battery out, verified it was bad, and helped me install the new battery as well while being courteous. Nice experience and thumbs up to Mick read more

Do not go here unless you know exactly what you need. First they sold me the wrong oil filter , then they tell me I should be running a dexcool coolant and told me to just top off my radiator with that. I told the guy helping me I had never heard of it and all he told me was its just regular coolant that GM cars like better . Now my coolant is leaking and all my oil leaked into my radiator. I know I should have researched the product better before using but they should not be allowed to give advice unless they know basic car knowledge (which I'm not claiming too have) read more

Exceptional service, highly recommend! Nick checked my battery, alternator, and starter then changed my battery out. He was very helpful, answered all of my questions and the service was fast! read more

I had a wonderful experience with Joshua R. Today. He helped me with 100% customer satisfaction! Great smile and attitude! This young man deserves a Raise for his services with my brakes thank you and I WILL be back read more

My experience with this store was good. Tony, and a white-haired older man - the only two there behind the counter that evening - went out of their way to assist me even though they were obviously and understaffed - a refreshing experience to conclude the four previous days of utter frustration and extensive repairs dealing my Chevy pickup's reoccurring problem of shedding the serpentine belt and destroying the PS pump. I've had similar experience at other AutoZone stores - and yes it's true these guys aren't first line mechanics. But this door in Vacaville does at least try to help you get to the bottom of the issue. read more