One star because they make u went in today to the vacaville mason store the chubby guy carl was so rude out right nasty to me i was kind to him he had zero reason to treat me like he did another customer even noticed how rude he was i even went out my way to bend over and pick of his tape messure he didnt even say thank u i was here buying vent hose was trying to make sure i got all the right parts so i asked did he have somthing to cut the hose end so i know for sure what i needed as my hose was streched he gave me a look like no truly sad to even talk bad about napa as i grew up loving this company but this store all there employes are rude they either dont like brown people or they just dont like people either way i had a bad experience im sure im not the only one read more

NAPA Auto Parts - Rude as hell - Auto Parts & Supplies Near Me - VACAVILLE, California

Online it said these were the only guys that had my part. I called on a Sunday mid morning. They asked me to hold. I was on hold for 15 min. I hung up and called back immediately and they answered ready to help. Really annoyed me. I'll try it again and update my review if needed: read more

I see why this place has 2 stars !!! First time and last time I'll go here. Counter guy was rude and acting like I was an inconvenience to him. Went up the street to Auto Zone and got the help I needed with amazing service. read more

I was coming home from work and notice my brakes grinding. I walked into napa auto parts and met the new manager Robert. He gave me a good deal on some Quality parts. Sounds like this business had a bad name but from the looks of how Robert treats his staff I will be coming back in the future. Thanks again now off to doing some brakes and rotors. read more

Always rude service. Feels like you are bothering them to ask questions or get help. This isn't the first time experiencing bad service at this location, it's pretty much every time. I don't know why I bother going there when autozone and oreilly are always very helpful and friendly. This store is my last resort... read more

Store Stuff was really rude, when asking for parts they wont take any opinion and they want to sell you what they want, very rude response from personal, I Had to order it online and go back to pick up the part so i can get what i wanted and what the web recommended read more

Very rude people, I have gone here 2 times , once to buy a new battery and the second time to replace that battery through warranty. Speaking of warranty the warranty is 18 months free replacement and 3 years pro-rated , but when you get a replacement battery your warranty does not reset. This is bad practice. If I get a new battery it should have a new warranty. The lack of customer service made me ask another customer if this could be race related. Bottom line I will never go back after this warranty is up. read more

HORRIBLE !!! Every time I come here ,I have to wait uneccesarily while one person is waiting on a customer and the other two just standing there giving support to the other counter person so it takes three of them for certain customers but only one or none for me. Today I had to wait and then the two ladies nearest me wouldn't help me then the slim Latino looking guy has to come help.He is usually the only one who will help.The others especially the women only want to help certain people. They are rude & very unprofessional.I did not buy anything because of their treatment & when I went to another place to get what I had came into that uppity racist shit hole called Napa, I paid over a dollar less elsewhere. F u stuck up prejudice dummies ! read more

NAPA Auto Parts - Shitty service - Auto Parts & Supplies Near Me - VACAVILLE, California

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Rudest encounter I've had in quite awhile. Counter person was rude, dismissive, arrogant. Sad in a time when businesses should be glad for the patronage. To top it off one of the employees was roaming about without a mask..... giving 'the finger' to the well being of others - arrogance seems to be the common trait of employees. So sad!! read more

Wow! Rudeness at its best! Called about an alternator for my jeep and the girl I talked too told me the information and when I asked her to repeat the price she said the price nasty and slow one syllable at a time. I now understand why their rateing is so low! Employing people like that who dont have a clue about customer service or how to talk to people. It obvious theres a problem here after looking at the reviews and complaints. Hello Owner are you seeing this!? Wont be back to this location. I understand the owner owns 4 locations fairfeild is also his but great service! Also great yelp score. Try there! read more

Lousy customer service. most of the cashier or whatever dumb position they have at that place all have attitudes. None of them had a sense of urgency, they could cut the "know it all attitude" when they are not even familiar with their own products. Not as bad as the O'rilleys next door, but why go to a place like that, when you can just go to a better place that will offer better service. Been here a couple of times, but the second time the cashier totally ignored me. I think here name was Kelly. She had no sense of urgency and made no eye contact with me as I waited at the counter, so I left. I'll take my business somewhere else. Peoples job here is to sell parts, if they can't even do that then they should quit and give the job to someone else. This store is not friendly, anyone who put more than a star is not telling you the truth. read more

The woman working at the front was incredibly rude, condescending, and unhelpful. Go somewhere else if you have auto part needs. I came in for some snow chains for my tires and she refused to help me find my tire size. Will not return to this shop. read more

Had them resurface a flywheel and it came out great! The price was affordable as well. Will definitely come back for more work in the future. Thank you! read more

The woman I spoke with at this store was not very friendly and even have me an attitude when I asked for advice on changing out my battery. Will not be going back. read more

I had never been a customer at this store before and needed some advice (being a female who knows little about cars) so I called to ask some questions about my car battery. The man I spoke with on the phone was extremely rude and short with me. I had asked also, if they installed batteries. His response was one of if, "I should know" that they do not. When asked who he recommended, I was given a curt answers that there was a Les Schwab across the street. I should have taken a hint and not gone into the store but did anyways. At the store, I was helped by a woman who was equally rude and not helpful. The battery I was looking for was not in stock and I was told that she had no clue when it would be available. Seems like poor customer service! I had been told on the phone that my battery could be tested by a tech in the store and this seemed to be too much of a request for this woman. After being ignored by multiple techs in the store, the woman finally asked someone to help me with my battery. Sure enough, it was about to die but there is no way I would ever give my business to this establishment. Napa auto in Davis is the worth the extra drive for their helpful and friendly staff. They even unlocked the doors for me and helped me out, after the store had closed. read more

I wanted to wait to see if the owner of the NAPA store in Vacaville would return my call regarding a rude sales person. It has been over a week no call back. The clerk I believe her name was Christine was extremely rude to me. I was then partially helped by another clerk who I found out later was the manager. I told the manager that the other clerk was extremely rude she basically ignored me regarding it. I called Christine on her rude customer service to which she snapped and snottily said sorry. I was so upset when I left that my husband called to talk to the owner. We got the number called left a message for the owner to call us. Nothing. So we will not be going to the Vacaville NAPA nor the one in Fairfield as they are the same owner. If you as a business owner allows your staff to treat customers so rudely you deserve to loss customers. It seems like this is a common complaint when I looked at the reviews. read more

Hi, well I have been in the auto parts business since 1969 (Yep, I'm old!). Been a aftermarket parts guy, a dealership parts guy and an auto manufacturer district manager covering northern California for well over 30 years. I also collect and restore old cars. When I go into an auto parts store, I look for talented people we might be able to recruit and use in our auto dealerships. The guys at this store are pretty good. Raul has been there forever and the others have always gone out of their way to help. Not sure why all the bad reviews... read more

WARNING! The two ladies in the front of the store were not the friendliest of sales staff that I have ever met, but that's okay. But when it comes to the guy with the "Yosemite Sam" mustache, he takes the cake. "Yosemite Sam" attempted to over charge me $108 for work that he did not perform on my engine block. I took my engine block to the Napa auto store to have the engine block checked, Magna fluxed, gaged and cleaned. After waiting over three weeks to get information about my engine block , I decided to call "Yosemite Sam". "Yosemite Sam" told me he never got around to gauging my block or magna fluxing it. He told me that he only cleaned it. He then gave me the invoice that totaled $170. I check the invoice which stated the work performed was magna fluxing/cleaning/ and hazardous waste disposal, and head gasket purchase. I checked the invoice and told him that I never requested gaskets. And told him the magna fluxing was never done. He then quickly deleted the charges and acted as if he did not know why they were on the invoice. I then took possession of my still dirty engine block and paid $58 to the unfriendly sales staff associates in the front of the store. I by no means am telling anyone not to do business with this establishment, but be well WARNED about what type of service you may be getting if you choose to do business with them. read more

I was a little nervous after reading all The bad reviews, But my experience was Great! Called Kristen on Monday for some chains for my minivan for a trip to Tahoe this weekend. They are very specific chains that were not in stock, but she said she would have brought in from somewhere , and she did ! Came in and bought them, hassle free. Good job Kristen! read more

I have been going here for years and never had any issues. Yea the two ladies up front were a little rough around the edges, but it wasn't too bad. I will say the last two times I have been in there the women weren't working so maybe they are gone. I like the fact that if they don't have something in stock they can get it for you usually that day. I just call them and if they don't have it they order it, you don't even have to pay up front. Or you can order online and pick it up at the store. Napa is always my first stop. read more

Checked website in morning to check availability for a specific AGM battery. Website shows available same day, at Vacaville, Fairfield, and Vallejo stores. I had a bad experience with this same battery being available at Fairfield. Called Vacaville store 13 minutes before leaving work to check availability. Immediately placed on hold for 30 min. During which time I drive from work to Vacavlle NAPA to get there before they close. They never did pick up the phone again while I was on hold. 2 employees and 1 customer in store. Why was I on hold for so long?????? I go to the counter and ask for the battery I wanted. Not in stock. "I guess we need to update our inventory". Was the response I received. I settled for a lesser battery, as I can't afford driving all over to find one since NAPA Online is a broken an inaccurate system. Twice disappointed in one week by their lack of Customer Service and Support. read more

I've always have had good luck with Don's, I have a 1967 Pickup & after going to all the other auto parts stores in VV & being told it didn't exist because it wasn't in the computer I walk up to Kristen & believe it or not she still knew how to open a book, found what I needed put it on order & 3 hrs later it was in. Did have one little instant where I sent my wife in a few yrs ago to pickup a brass oil line fitting for me because I had to go to work & the woman behind the counter seems deliberately tried to make her feel like an idiot . it was a standard fitting & she even had it in her hand but the woman couldn't be bothered. I went in next morning put it on the counter & the lady turned right around & went to the drawer & grabbed one. read more

Everytime I call, the woman Kristen is always rude. She could use a bit of customer service re training and better phone etiquette. Reading these other reviews it seems like shes rude to all women btw read more

If you possibly can avoid dealing with this store, do it! I've have a few of the same bad experiences as the other reviews I see here. They are not too helpful and have no desire to please their customers. I had a lady give me a window regulator for the wrong side that I needed. I need the right side, and she insisted that was the drivers side. Couldn't understand that the part was miss marked by looking at it. Not knowledgable in their products. Very overpriced. Only know what she reads on the box, hey I can do that! I know their machine shop is subcontracted but the guy there is also very rude, cannot give a time frame when your part will be ready so you can schedule your work. I called and was treated very rude when I needed to know an eta on a job and he was very vague, and was obviously irritated that I'd ask. He actually hung up on me! Then an hour later I get a call that it's done. Hey would it have been so hard to tell me "about an hour or two"? Apparently. So I paid for that but bought my other parts somewhere else. Didn't want to give them any more of my business. read more

Their customer service is the worst. I avoid the place, but sometimes they have parts I can't find anywhere else in town, Go to O'reilly if you can help. The people are a lot nicer and more helpful. So now I'll explain exactly why this is the worst part store I have ever been to. Half the time I go there I get a young guy who acts like I'm putting him out too do his job. Bad attitude, no help, just the bare minimum. If you ask them to go back to get a different part you're going to get a dirty look, or they will straight lie to your face and tell you there aren't any when there are. The other half of the time you get someone a bit older, and there attitude is better, but the same awful customer service. Just the bare minimum. Not going to offer advice or help. Then there is the problem that they don't seem to function as a team at all. I've never seen that many people in there, but the guy who is helping me will be helping someone else at the same time while one of his co-workers stands there doing nothing. I was in there this morning. There were 4 employees and one manager. It was early so there were only 2 customers, me and a girl that didn't know how to put oil in her car apparently. One guy is out helping the girl, another is helping me, one is hiding in the back, and the other one is up talking to the manager. There is a window so you can see in the office. So the young guy who acted like he completely hated me just for walking in the door and making him work is not only helping me but answering the phone because with 5 people working there no one else is answering it. The place is poorly light and its dark inside, its just depressing to go there. For a store to be like this here is obviously a serious problem with their management, or something I don't know. Just avoid the place if you can. read more

We were traveling out of town, on the way to visit family when our car threw on the check engine light and immediately came to a crawl of 25mph on the highway. The engine was shuddering and could barely go up a small hill. It was a Sunday and so most mechanics in the area were closed. So we googled the nearest auto parts store and our car limped over to Don's Napa Auto Parts, hoping the problem wasn't too serious. We received the most awesome customer service from Raul who immediately gave us a friendly greeting as we walked in. After we made multiple trips in and out of the store as we were trying to diagnose and fix the problem, each time they had all the parts we needed and with Raul's help, knowledge and expertise guiding us in the right direction, we were able to fix our car and be off on our way. We can't recommend Raul enough. He was just awesome and we were so grateful for his help. read more

Horrible customer service!! I called 3 times in a row and I was hung up on every single time. Someone would pickup the phone and then disconnect the call! read more

This is the only parts store in town as far as I'm concerned, Dan, Kristen and Kelly are the best at customer service, and at making sure you get the part you need for a decent price, they also have a automotive machine shop, you can't find machine shops in this age of the internet. For my money these are the Best Folks in town. read more