I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have ever had. I booked Avalon based on the photos and description online. For nearly $500 per night, I expected the beautiful boutique hotel that was advertised. Instead, after check-in, we were taken to a completely separate building across the street that looked nothing like the property shown in the photos. It felt more like an old apartment building converted into a motel. The room contained little more than a bed, a nightstand, and a TV. It was completely different from what had been advertised. We immediately returned to the front desk and refused to stay. We left and booked another hotel that same night. When I requested a refund, I was denied. As a result, we lost $500 for a room we never even stayed in. Afterward, I found numerous guest complaints describing experiences similar to ours. What surprised me even more was seeing negative reviews followed by dozens of perfect 10/10 ratings, which raises serious questions. This experience felt misleading from start to finish. Guests should receive the hotel they were shown and paid for, not a completely different building across the street. What is especially disappointing is that these complaints are clearly not new, yet nothing seems to change. The hotel appears fully aware of these recurring issues but makes no meaningful effort to resolve them or accommodate affected guests. read more

As a Marriott Ambassador Elite member, I have stayed at a lot of hotels over the years, but this property is truly special. I was recently told that I have had 151 different stays here, and that alone says everything. This is my all-time favorite hotel in the Beverly Hills area, and it continues to impress me every single time I return. From the moment I arrive, the service is exceptional. The staff is friendly, warm, professional, and genuinely welcoming. They do not just recognize me as a guest; they make me feel like part of the hotel family. The valet team and the doormen are incredible. They know exactly what I like, they remember my preferences, and they often have everything ready before I even get to the hotel. That level of personal attention and consistency is extremely rare, even at luxury hotels. The property itself is elegant, comfortable, clean, and beautifully maintained. It has the perfect balance of Beverly Hills sophistication and a relaxed, welcoming atmosphere. The rooms are always well-prepared, housekeeping is excellent, and the entire hotel feels polished without ever feeling cold or impersonal. The food is another major reason I love this hotel. The menu is absolutely amazing, and you can tell it was created with real care and quality. I understand that the menu was designed by a former chef from a Michelin-level restaurant, and it absolutely shows. The ingredients are top quality, the dishes are thoughtful and delicious, and everything feels elevated. The room service is especially impressive: fast, accurate, beautifully presented, and consistently excellent. It is honestly some of the best hotel room service I have experienced anywhere. What separates this hotel from so many others is consistency. After 151 different stays, I can say with confidence that this team delivers again and again. The service, food, valet, rooms, atmosphere, and overall hospitality are all outstanding. It is very difficult for a hotel to maintain that level of excellence over time, but this property does it. As someone who travels often and has experienced many Marriott properties, this hotel stands out as one of my favorites. It feels like a home away from home, and the team deserves a tremendous amount of credit for making every stay feel personal and memorable. I highly recommend this hotel to anyone staying in the Beverly Hills area. It is truly a special place, and I will continue coming back every chance I get. read more

See all

Exceptional stay at the Avalon Hotel in Beverley Hills. From start to finish, the staff went out of their way to make my stay comfortable and pleasant: from early check-in and phone calls to ensure I was enjoying the property early to 6 am delicious (!) room service to allowing me to hang out at the pool for hours after check-out when late check-out wasn't available. When I needed a shaving kit, they delivered it to my room. The property is a little dated but is extremely comfortable, especially with little touches like the Aesop amenities, fluffy bathrobes and towels, and insanely comfortable bed. I came during a great weather period so can't comment on heating / AC but the room was consistently 73 degrees. I felt like I got very good value out of the property, vs. other properties of comparable price point where I've had less pleasant experiences. Given the service and the location, the Avalon is hard to beat. Would absolutely return, especialy during the summer for the great pool. read more

Avalon Hotel Beverly Hills - Hotels Near Me - Beverly Hills, California

At heart, I am a woman of leisure! All day I dream about hanging by the pool, soaking up some sun, and doing a dip or two in the water. Thanks to resortpass, I was able to live my little pipe dream for an afternoon at The Avalon. Arrived around 2pm on a Wednesday and the pool was happening! Tons of folks on their lunch meetings surrounded the pool and a few of us were enjoying the summer sun while sitting on day beds. This was my first resortpass experience and it was incredible. The front desk staff was so kind and gave me a little run down: Grab the attention of the restaurant on site, place an order, and enjoy yourself. I loved being out there with my book and cocktail. I am truly an LA girl through and through. The food was great! I initially got the shrimp tacos. So Yummy! The cocktails were great as well. I managed to stay until happy hour and got one of the charcuterie boards. Perfect for lil ole me. Cute little pool day at the Avalon! I love that this place is down the street and for $50 bucks, its a great little way to spend an afternoon. read more

See all

Came here for dinner. When we arrived, no one working the valet & no self-parking option. After dinner, same thing. Another guest abandoned his car in the driveway. And another couple also wanted to get their car after us. Truly pathetically that a hotel has no parking or employees in this day & age. This was a weekend evening, restaurant was fairly dead, as was the lobby, so not like they were slammed or this was a random Tuesday evening or anything. No excuse. read more

See all

Great service and more than decent food. Sit by the pool Monroe swam in. Good for date nights and brunch. read more

Avalon Hotel Beverly Hills - Hotels Near Me - Beverly Hills, California

The Avalon Hotel was honestly more frustrating than the Boutique. I travel for work regularly and stay in hotels a lot, so I'm used to different experiences. The main reason I'm leaving a bad review is the price--I've stayed in $70 hotels that were better. I stayed here for five days and wish I had switched hotels after the first night. Pros The staff was very kind and professional when they were around. Convenient location, close to many things. Easy and smooth online check-in process. The TV was an Apple TV, which I personally enjoyed. Very comfortable bed. (Note: No continental breakfast is provided.) Cons The AC barely worked. I set it to 64, but still woke up multiple times each night overheated. The restaurant is overpriced and not worth it--skip it and find somewhere genuinely good. The hallways feel like a prison. The elevator is older than I am and has a funky smell. The walls are paper-thin--you can hear conversations through both the doors and walls. The bathroom door wouldn't stay open, which was just annoying. Parking is mandatory valet and doesn't open until 6 AM. If you need to leave earlier, it's a real hassle (though valet and front desk staff were very professional). $22 for a margarita--ridiculous. Every night around 2 AM, I was woken up by loud neighbors because the walls do nothing to block sound. The photos online were very deceiving. Summary In my opinion, this place looks "cool," but it's not worth the price. If you actually want to sleep comfortably, go somewhere else. read more

See all

Poor service. Terrible valet service. Directed to our room that wasn't ready. Upside: they diverted me to another room, and waved the hotel service fee read more

This is a boutique type of hotel. You can tell it was probably a motel at some point and they spruced it up nicely. The entrance opens up into the pool area that is decorated with various trees. We were in town for one night so we didn't think too hard on hotel stay. The rooms give a 70's vibe in good way. Room service was quick. We were able to order from the tv screen. We were upgraded to the junior suite. This is not my fave hotel in the area but it is clean, cute and affordable. One disappointing things was we were not given our typical 4pm check out. As Ambassador Elite we typically always get a late checkout. We got a call a little after 12 stating they could only do until 2pm. I would probably come here again to sit by the pool and have lunch more than stay. Our breakfast was ok. My husband ordered a bacon, egg and cheese sandwich and I ordered the breakfast platter. Everything tasted great minus the potato's. read more

Avalon Hotel Beverly Hills - ambassador elite arrival gifts in our junior suite - Hotels Near Me - Beverly Hills, California

See all

I have mixed feelings about this hotel and our stay. Historically it's pretty interesting and has a great pool but overall I have to give it a "just ok" experience from the musty old room to the underwhelming service. The location is pretty convenient to Beverly Hills shopping areas however. I don't know if I would stay here again. I may consider other options when in the area. read more

Avalon Hotel Beverly Hills - Poolside - Hotels Near Me - Beverly Hills, California

We live around the corner and are so lucky to be able to regularly order the airplane chicken, sweet potato fries and pasta. Vivienne is our second kitchen! read more

The Avalon is NOT worth the price AT ALL. The good: The staff, from valet to front desk and restaurant staff, were all excellent. Courteous, accommodating, friendly, professional. 5 stars across the board for them. The water in the room was a nice touch too. Location is nice, about 10ish minute walk to Rodeo Drive. The bad: This is basically a motel. The rooms are dingy, the tower especially is dark and the hallways are smelly. Unpleasant. It is SO NOISY, in either building. Multiple nights we could not sleep because of the noise of people above us. Basically anyone walking a hallway you could hear it in the room. Just paper thin walls, single pane window type of deal. The double bed rooms are smaller than normal, could never be okay for a none-couple sleeping in same bed. And it was not cheap, at all. They need to significantly drop their prices so that people have expectations more in line with what they'll get. I would not recommend. read more

Rooms little small but I love the vibe and the decor and design of the place. All Asop products. Restaurant for food is great and pool is cute. My favorite staff was Arturo and Carlos!! Great service read more

Overcharges for drinks and food by the pool. Poor service. Took forever to arrive. glasses were dirty. Bathrooms feel like a gas station. place in disrepair. Staff rude. Did not even offer to not charge for their mistakes. Obviously, they must not be doing well. In any case, the place is overpriced, overhyped and service, cleanliness, food quality and cocktails are below par. They can only make money by scamming you. Avoid at any cost. read more

Addison was incredible when we dined here. The hotel is lucky to have him. He really took care of us and notated my pine nut allergy and guided me through the menu. Thank you! We will be back! read more

My wife had a fine experience here a few years ago. So we came to an event using my Hyatt points. We understood 1. with points you don't get the best room 2. the hotel has many fire victims staying long term. But that does not excuse the room we were given, with a drop in floor from room into bathroom (dangerous for older folks). And the room was tired. But by far the worst part of the experience was that just before we were going to the event we came to town for, I took a bath. And the bathtub would not drain. So my wife was forced to take her shower while standing in my dirty bathwater. Gross right. you'd think the hotel or Hyatt would give us our requested one night's worth of points back. But on this issue both they and Marriott ghosted me. Never going back to Avalon. And my respect for Marriott has plummeted. read more

Absolutely love this hotel! The location is amazing, the history is exciting, great food, quiet comfortable rooms and excellent service from Devarius, Michael and the entire staff. Love the toiletries provided. We felt safe and welcomed the entire time! We'll be back for sure. Thank you! read more

See all

I stayed here with my friend for one night and we both left feeling like, "meh, that was just okay". I'd say the hotel is a fully redone motel building. It looks nice, but you can tell the bones are old. There was a terrible sewage smell when we arrived in the lobby/restaurant area and it was also potent the following day when we checked out. Luckily we didn't smell it in our room. Our room was disconnected from the main building, which we didn't know was an option. I'm glad I wasn't alone, otherwise I would not have been as comfortable walking down the small alley way to the auxiliary building. The best things about this hotel is that the beds were super comfortable, the room was large, and the staff was friendly. We left the same review when they emailed the survey link and the manager reached out and extended a discount on a future stay. We tried to redeem it, but there was no record of it apparently so the hotel employees had no idea how to arrange it. For those reasons, and given the price point, we will look elsewhere next time we're in town. read more

The hotel itself is pretty old and outdated. It smelled kind of funny, and the decor is lacking. Elevators are small, and if you're put in the building off to the side, it's kind of hard to go between the main inside buildings if it's freezing, cold or raining. Overall, I liked this place. But it left a lot to be desired as far as design architecture and luxury goes. Staff are nice though, and the food was very good. read more

Avalon Hotel Beverly Hills - Hotels Near Me - Beverly Hills, California

See all

From the moment we arrived, everyone was so nice and helpful. Carlos at the front desk and his partner who I'm so sorry forgot his name both were amazing and welcoming. They wished us happy birthday and a complimentary Prosecco and chocolates to our room. The actual hotel has a very retro vibe , Palm Springs , 1960 style. The fish tacos at the restaurant were delicious and our bartender/waiter was friendly , attentive and nice. We are absolutely coming back again. read more

Avalon Hotel Beverly Hills - View of the pool - Hotels Near Me - Beverly Hills, California

Super cute Boutique Hotel in Beverly Hills ! Located close to the Beverly Center and Beverly Hills for all your shopping needs ! Outdoor pool is nice, staff friendly & helpful. The theme is blue which Is tranquil & relaxing. Rooms are spacious and nicely decorated. Bathrooms are a good size with nice toiletries. Easy to park. And it's in a nice neighbourhood if you wish to go for a stroll. Highly recommend! read more

See all

4.5 stars. While I live less than 2 miles away, I like coming here to escape and have a little alone time, especially during the pandemic. I first stayed here 13 years ago, when I had my birthday party at the cabanas. I loved the vibe then but love it even more after they refurbished the hotel. It reminds me a lot of Palm Springs (and I also have stayed at their PS location several times). This time around, I was looking for a reasonable hotel to stay at to work and chill. The weeks prior to staying here, I holed up at Petit Ermitage. I was going to go there again but decided to reach out to the hotel directly to see if they had a better deal. I heard back from the area manager who gave me a sweet deal that I could not resist. I was able to work with my laptop at the cabana and my room during the day and then chill and have drinks at the cabana by night. The folks there are so friendly and accommodating during each every stay since. I love just being able to have some alone time (with lots of restaurants nearby) that I'm thinking of coming back this week (and I was just there last week). Con: AC positioned too far from bed and struggled with the recent heat. I was so sweaty during the day read more

See all

The Avalon is a cute retro boutique hotel and centrally located. It is walking distance to many bar/restaurants but still maintains a chill/quiet vibe. The pool/restaurant are in the interior courtyard which creates a cozy feel and a nice space if you are working remote during the day. The rooms are older so it has a bit of a motel feel but overall the room we had was well maintained and clean read more

See all

One again, I get we all have unique experiences with restaurants and hotels... and I was so temped to cancel my reservation here based on reviews from other Yelpers...and in the end I'm so happy I didn't. We drove up Monday (Labor Day) and checked in. I had an eye surgery and had asked for a quiet room in advance. We walked in with a full on pool party in progress and thought "oh shit" and walked to the front desk. Desiree was on the desk and I explained my deal. She told me her mom had the same surgery and gets it. But, the room she has wasn't ready even at 3:30pm. Urgggggg. How bout a glass of wine on us? She read my mind!!! We accepted and a half hour later we were led to room 232 which was in another building and PERFECT!!! Great bed, bath and Miomo amenities. Plus a little kitchen. My asked for quiet home for two days. I loved the service and hotel overall. Quaint and charming. I'll for sure go back for the pool party and enjoy it all!!! read more

Avalon Hotel Beverly Hills - Room wasn't quite ready so this gift was nice....:) - Hotels Near Me - Beverly Hills, California

The Avalon Hotel,at Olympic & Canon, is a well-kept secret-but no more! The ambiance, especially when seated around the pool, is lovely. Service was slow- we waited for 1 hour for our food- luckily no one was in a hurry. Food was good, the price was reasonable ,& parking was free. All things considered it's very nice read more

wedding planners booked a block of rooms for me at this hotel and then they would not show me a room. My fiancé and I went on three separate times to go look at the rooms and they kept telling us they could not show them to us. Then finally, we got to see the rooms after the contract was signed. After seeing the rooms. It was like false advertising the rooms didn't look anything like the pictures. Mini splits the outside hallways are dirty. The bathroom in the lobby was very dirty and smelled horrible. It was definitely not a place. I wanted to stay for my wedding or have any of my guests stay there. When we then said we wanted to cancel they charged me $8000 for nothing they made me pay them $8000 for absolutely nothing. Terrible place not good management when we went to actually see a room the manager then took us into a room where somebody was in their bathroom in the shower. An occupied room they do not have their act together there at all. It is not a great place. read more

Perfect getaway. The suites are nice, super clean, the bed was amazingly comfortable. The staff is nice, efficient and accommodating. Love that there weren't staff members breathing down our necks yet when we needed something they magically appeared. Very dog friendly, the restaurant is excellent. You can't poolside it or indoors with a view of the pool. read more

See all

Nice Hotel, very close to shopping in Beverly Hills. Rooms are clean, a bit on the smaller size. Cool pool area and the food was good. read more

See all

We just stayed at The Avalon Beverly Hills this past weekend -- and we'll most definitely be back! We found this stylish boutique hotel to be an oasis, preserving all the charms of classic mid-century architecture with a modern upscale feel. The rooms were furnished whimsically, the beds were very comfortable, and there were plenty of pampering touches, from the Aesop bath products to the smartly curated selection of treats and beverages in the well-stocked mini bar. We had a junior suite and it was definitely worth the splurge: spacious and well-appointed with a large separate dining area / desk. The bar/restaurant and pool deck were always meticulously clean and quietly elegant day and night. But really the best part of staying here is the staff, especially Carlo who made us feel genuinely welcomed and was always at the ready to lend a hand (and anticipated our every need). There was zero attitude here and just a really upbeat and uncomplicated vibe in a great location on a safe and tree-lined street just off the beaten path. While we were here, we attended a private party on the pool deck -- and I couldn't have been more impressed by their event management staff, wait staff, catering team, and chef. The food was phenomenal (I attached a few pics...) and plentiful, served family style for our group of 40 or so, and everything just felt special and effortless and memorable in the best possible way. The cabanas around the pool made for a unique semi-private socializing zone, and the staff was always thinking ahead: refreshing towels and drinks and food as the night went on... so we all could just enjoy ourselves and the magic of a good time under twinkle lights while the kids swam in the pool and left the adults alone to indulge. It was just perfect. A number of the people who attended told us that they felt like they'd discovered a gem in L.A., and I really couldn't recommend the Avalon more highly as both a hotel destination and a private party venue. Can't wait to come back! read more

See all

I really enjoy staying here, the staff at the front desk including Eunice are fantastic. Marty who manages the hotel has done a great job building a positive culture from everything from the valet experience to the room cleaners. The restaurant is fantastic, Addison has developed a great menu. The rooms are great also. Well appointed. Happy to stay here. read more

The Avalon is nice. They have three different buildings, centrally located on a quiet street and grouped close together. The manager was very friendly and accommodating. He was available on site every day and made sure we were taken care of. The rooms are decent and clean, the service is very very slow. We would sometimes call two or three tones to follow up on something we asked for. I'm talking an hour for a bucket of ice if it ever came. It's faster to go down to the bar yourself and ask for something if you need it. Also the ordering system through the hotel TV does not work. We stayed in a few different rooms and they mostly had the same cute art and furniture. Somebody should really go in and tighten up the hinges on all the cabinets and drawers that are broken. Noticed that in every room but I'm not here to pick this place apart. I liked the privacy and open air feel. They offer self parking behind the hotel if you come and go frequently. Overall we had a nice stay. Good value for money. read more

This review is strictly for the Sunday brunch right by the swimming pool. I've never stayed here since I live in BH, I've always just come here to see my visiting friends when they come to town. The breakfast here is actually pretty amazing!! From my acai bowl to salmon eggs Benedict, everything is excellent and portions are generous. So why 4 and not 5 big stars you ask? Well there is this one gentlemen who is an employee, and he doesn't look so happy working there. It seems that he doesn't really wanna be there. Since there were only maybe 2 people working that day. It was not the best day to be ignored by him when we needed things that should have came together with the food. Anyways, I shall return and hopefully the service will be much improved. Cannot highly recommend it yet until my next review. Thank you....bye. read more

Avalon Hotel Beverly Hills - How do you like my yummy acai bowl? - Hotels Near Me - Beverly Hills, California

Such nice people and the main reason I am staying here is because of the service and kindness and so accommodating Mr. Carlo was. He is truly amazing and the service he provides is 5 star and up. read more

The manager, Hudith, was the most welcoming helpful person. We have nothing after the fire and she washed a load of clothes we bought at Target this morning before we left for work. She personally brought them to our room an hour earlier than we requested and I'm so appreciative. The food is healthy and delicious. The property is beautiful and our room has everything we need. read more

This was a cute little retro boutique hotel, convenient location. It was more on the quiet side. We are at the bar with some friends and someone came up to us and asked us to quiet down, even though we weren't that loud and it was a bar! I was especially impressed by our bartender, David and the bar's general manager, Ally. They took the time to talk to us when we are at the bar and later when we had brunch by the pool and were very welcoming. David even treated us to part of brunch (I believe that it was coffee). Just for the service, this is a great place to stay! Thank you, David and Ally! read more

Love this place! Everyone that worked there were so nice and accommodating. The room was super clean and very quiet. We stayed in the part across from the main hotel and I would recommend that if you want peace & quiet. The food at the restaurant was super good. I will stay here again when I go to visit my daughter. read more

Worst Hotel Experience Ever Our anniversary was completely ruined by our stay in this hotel. First, we were led by the website and its affiliation with Marriott brand to believe that this was a beautiful hotel with lots of amenities, but were instead given a room inside an insecure two-level apartment building with no onsite staff, no entrance locks, and no amenities. Second, our hotel room door was opened and left wide open while we were away. We checked and found no hotel cleaning staff around in the building. The worst part was that when we brought this to the attention of the front desk staff member named Elizabeth, suggesting that we had left the doors open ourselves. When we showed her our evidence that we could not be physically in the building which collaborated with the lock activity log she provided herself, she treated us rudely and disrespectfully, offered no explanation nor apology. When my wife asked to speak to her supervisor, Elizabeth claimed that she was the manager and had no boss. We had to cancel the rest of the reservation because of this upsetting experience. I advise fellow travelers to avoid this hotel at all costs--there are several Marriotts nearby that are far more hospitable and secure, including the Courtyard by Marriott Los Angeles Century City/Beverly Hills we moved to afterwards. read more

See all

Colony of ants in the bathroom. Infested my toiletry bag including toothbrush, razor, even my retainer! Checked in and checked right out same day. This hotel is kind of a dump with nice wall paper and modern furniture. The physical property is very old. It feels more like an old LA apt building that was converted into a hotel. For the same price, we checked into the Marriott down the street. Much much nicer hotel with real professional service. read more

Avalon Hotel Beverly Hills - Ants in the bathroom - Hotels Near Me - Beverly Hills, California

See all

It all started when we pulled up in an Uber from the airport. The guys behind the valet stand (there were two) greeted us with a nod as they watched my wife and I unload our bags from the trunk and wheel them inside. We had a "Deluxe King" which basically means the room is located in the main building. Our room was freezing no matter what temperature the AC was set at. The bathroom was tiny and has only a shower. There is no door or curtain on the shower, so the bathroom floor floods every time someone uses it. (Pro tip- get extra towels.) It's a good thing this hotel is in a safe area, because anyone can walk in off the street, through the side door. There is a 3% surcharge for "employee health". A $30 "Guest Amenities Fee" is added daily. When I inquired as to why this was on my bill, I learned it was for the pool, gym, Wi-Fi and in-room coffee machine. On second thought, maybe don't ask for extra towels after after all. And there is no ice machine on property. This really blew me away, as I cannot recall a hotel, motel or resort I have ever stayed at that did not have an ice machine. I guess that's how they keep the "guest amenities fee" under $50 a day. read more

Upon checkout I was introduced to the GM and he was extremely nice and apologetic and did his best to make things right. And that is appreciated. I will def go back some day. read more

Avalon Hotel Beverly Hills - Lame ass mini bar snacks likely hand packed and labeled from smart and final... - Hotels Near Me - Beverly Hills, California