We love this Avis and Budget rental office. I have rented from them multiple times a year and have…read morenever been disappointed. Shahid always greats us with a smile and friendly conversation. We are given great cars and are in and out in no time at all. I only rent from this location. I always book my rentals in advance and will continue to do so.

DO NOT RENT FROM HERE. Horrible customer service. This is a review is for a car rental on 12/29/25…read more We picked up the car and were told that it's the only one left and we, and the customer needs to take it to the car wash. If we weren't in such a tight schedule and would have bounced. We returned the car on 12/31/25, and the same guy snapped at us. He rudely asked if we filled up the gas tank after returning. WTF!!!

I had an exceptional experience with this enterprise in Chino Hills. Bianca is super efficient,…read morefast, and friendly. We were happy with the rental provided. They are busy first thing in the morning, but she handles everything quickly. Returning was quick and easy. Super happy with the service here and will most definitely use again!

I had a very disappointing experience at this Enterprise location in Chino Hills. I was quoted one…read moreprice over the phone by another employee, but when I arrived, Bianca gave me a different price with no clear explanation. The inconsistent pricing was frustrating and felt misleading. During the interaction, Bianca came across as rude and dismissive, and her facial expressions made me feel unwelcome instead of helping resolve the issue. To make matters worse, I was also charged for supposedly not returning the vehicle with a full tank of gas, even though I took a photo of the fuel gauge at the time I returned it showing it was full. I've rented from Enterprise before and have never had an issue until this visit. I hope management looks into the pricing inconsistencies and the way customers are treated because this experience was very disappointing.

To rub salt into the wound, after calling us less than 24 hours before our reservation pickup time…read moreto tell us they don't have a truck for us, and calling again just a few hours before our reservation time to tell us the same thing, they have the balls to charge our card a $150 fee for a "No Show". I'm glad I saved the voicemails -- I'm really going to enjoy disputing this with my card company. Budget just guaranteed they will never receive a penny from me again.

This was not just bad service. This was reckless, hostile, and genuinely life-threatening…read more We reserved a 16-foot truck online from Budget Truck Rental. When we arrived, we were told they "didn't have any" and were forced into a 26-foot truck at a higher price. When we pushed back, the employee became aggressive, yelled at us, refused to provide a business card or name, and created an intimidating scene -- with my infant son present. Instead of resolving anything professionally, the employee called his boss on his personal phone, shoved it in my husband's face, and said "talk to him." That person was barely more professional and also refused to give his name or any real contact information. From the start, this location made it clear they had zero accountability. Then came the truly dangerous part. After driving only 16 miles, the truck began failing catastrophically. It would not go over 5 mph, alarms were screaming nonstop, dashboard warnings indicated empty differential fluid, and the brakes were clearly malfunctioning. We were effectively driving a multi-ton death trap with our belongings loaded -- and again, with a baby in the car. When I called the Chino Hills location for help, the same employee called me a "bitch" and said "it's not my fing problem."* No assistance. No concern. No responsibility. We were forced to involve the police. An independent mechanic inspected the truck and refused to give us the keys back, stating it was not safe to be on the road and should never have been rented out. My husband began experiencing medical symptoms (high blood pressure and whiplash-type symptoms) due to the unsafe braking and stress of the situation. Police ultimately authorized us to abandon the truck for safety reasons. Let that sink in: This company rented us a vehicle so unsafe that police and a mechanic deemed it dangerous to operate, after employees verbally abused us and refused help. This location showed complete disregard for human life. Someone is going to get seriously hurt or killed if this continues. If you are considering renting from here -- don't. No move, no savings, no convenience is worth risking your life or your family's safety. This place should not be allowed to operate the way it does.

I recently returned my rental with Enterprise Rent-A-Car, and Pablo Lopez Giron made the whole…read moreexperience seamless from start to finish. What stood out wasn't just how quick everything was, but how intentional and professional he was throughout the process. From the moment I arrived, he was welcoming, clear, and respectful. No confusion, no delays--just a smooth, easy return that made you feel taken care of. It's those small details that leave a lasting impression. In a time where a lot of interactions feel rushed or transactional, this was a reminder that great customer service still matters. It builds trust, creates loyalty, and makes a simple experience feel like a great one. Appreciate you, Pablo.

Picking up a rental vehicle that has been reserved took 40 minutes. They did not have the compact…read moresedan I reserved ahead of time. Instead I got an suv. Drop off took 10 minutes. First time here and will be my last. I will stick with the Chino Hills Location. Jordan can work on being less arrogant and dismissive. Takes some professional queues from Ed.

I rented a car for a little over a week and was very satisfied with my overall experience :) Latoya…read morewas very sweet and helped me with all my questions and any concerns. I did a lot of research for car rentals places and I'm extremely happy I went with them!!! The car was new and great on gas. Also picking up and dropping off was a breeze and I will definitely rent here again :) Yay !!! Thank you !

Terrible customer service. An African American young lady was incredibly rude that I decided to go…read moresomewhere else just to avoid dealing with her.

Excellent customer service great cars that are always very clean. Don't go anywhere else to rent a…read morevehicle

I made a reservation here because the upland branch did not have any available vehicles. The…read moresalesperson was more than helpful and suggested I call over to the Indian hill branch which I did and the woman said she had availability of cars to rent. This is after a previous nightmare the previous nite with Hertz at LAX, but that's a different story. Anyway I take an Uber there and this woman Anicia is at the desk and I walk in and tell her who I am and that I'm the one that just called for a reservation. I'm trying to have a conversation with this girl and the phone is ringing off the hook, like 30 rings, so she just talks over it and I ask her " is someone gonna answer the phone?" she starts giving me, the customer attitude instead of putting them on hold she yells " SIR, IM WAITING ON YOU NOW !" What a little bitch! So she goes " well you'll just have to wait for a car to come in !" I told her that's why I called over cause you said you had a car available. She ignores me and walks off and helps about four other customers then she comes in after about 30 minutes and says " well the car I was gonna give you needs an oil change so I guess you're just gonna have to go somewhere else." Completely out of spite because I dared challenge her. Not only am I not gonna deal with Enterprise anymore I'll be speaking to her boss about her shitty attitude. What a nasty little woman.

Just as others have said, Mr. Lee is the man. When I tell you the process to rent was easy, it was…read morelike driving through a drive-thru putting in your order and your order being ready by the time you reach the next window lol. 24 hour car rental business Located in Ontario, CA only 3 miles from Ontario airport. A small lot with more of SUV/mid size SUVs and a few sedan vehicles. Plenty of options to fit your needs. It looks a little sketchy from the outside BUT it is LEGIT as they come. We've rented 2 vehicles within a month for local road trip purposes. Both cars were very clean, serviced up to date, had gas and ran smoothly. No problems whatsoever. We rented a Toyota Sienna 7 passenger mini van that had plenty of space and was honestly one of my favorite rentals, super good on gas! Next, was a smaller mid-size Mazda 4 cylinder. Amazing on gas of course & really easy to drive. Lee is so quick to respond and is an excellent communicator. He has a great feel for making sure his clients are taken care of. He goes above and beyond to make sure your rental experience with him runs as smooth as possible. He is such a nice guy and really makes it a point to help you especially if you're in a bind for a rental. Lee even offered pick up/drop off services. AND he gave me a free apple car charger for the road. Seriously just the best. They accept all forms of payment. Credit card, Debit Card, Cash, Zelle. There is no credit check. There is a $500 deposit that will be returned to you once the rental is returned. THEY ARE OPEN 24 HOURS but the lot is locked so you will need to call before hand to meet Lee or another employee at the lot. It isn't your typical Car rental place that you can just enter during business hours. Think of this as a private car rental agency exclusive to those who "know" lol. It really is a great business. If I had to compare, it works the same as a TURO rental but obviously better. HIGHLY HIGHLY recommend renting from here. An option to choose from if you don't have a credit card. And a terrific option if you're not able to rent anywhere else. Already referred friends and family here & I hope you do too after you rent from DT 24 Hour Car Rental.

The best service ever!!! Mr. Li saved our frustrations upon arriving late from our flight Breeze…read moreAirways from SFO to SBD Airport. We missed our car rental booking, closes at 8pm. We found Lee at google maps open 24 hrs for Car rental. He answered the phone and helped us to get a car!!! He drove the car and picked up us. It was a nice Chevy Traverse, provided us with a phone chargers. Excellent service!!! He was our uber driver on our return flight at SBD Airport to SFO. Hazzle free !!!What a stress relief!! Definitely we will call him again for a car rental!! Highly recommended for travelers!!! Thank you Mr Li...

Had a really great experience here. I had booked the car through Expedia for our road trip. When I…read morearrived for pick up, I was greeted and helped right away. I went ahead and got all the insurance because I wanted to be completely covered on our trip. I don't remember the gentleman's name that helped me but he was great! He handled everything quickly and walked me onto the lot to give me my pick of cars! He was going to offer me a free upgrade to a brand new Hyundai Santa Fe, but when we looked inside, it smelled like someone had been partying in there previously, if you know what I mean. He showed me a brand new Toyota RAV4 hybrid and I decided to go with that. The size was fine and it saved me on gas during our road trip! Upon return, it was super easy to drop off the car. I'd definitely rent from here again.

Normally, I always go with Enterprise Rent A Car, but with my trip out of Ontario airport, it was…read morenot a good experience. When we arrived in Ontario, the online check in was great. We were able to skip the line and get right into our vehicle which was a Waggoner. However, within 2 miles of driving the Waggoner off the lot, we began to experience problems. As we drove down the highway and made full stops at red lights, the car would idle and completely turn off. It was very scary and we were almost rear ended twice. We knew that we could not drive up the mountain to Big Bear in this vehicle, so we decided to pull over into a parking lot and call Enterprise. This was when customer service became very poor. To explain, I called their hotline, and the woman who answered said she would have the Ontario Enterprise call us from their store right away. This NEVER happened. Since we did not feel safe driving the vehicle, I called another number provided on the Enterprise website that was supposedly linked directly to the Enterprise Ontario website. Once I connected with someone the woman on the line directed a tow truck to come jump the car. I informed her that what we really needed was the tow truck to tow the vehicle back to Ontario Airport and that we would need another vehicle. This person on the phone was not understanding this. She kept saying that the jump was on the way. I asked her how were we supposed to get back to Ontario airport and she could not explain. After being put on hold, I decided that we would drive the car back ourselves and risk being rear ended and potentially getting in an accident. The woman on the phone said okay. As we drove back, luckily we made it back to Enterprise unscathed, however, the car did shut off again 2 more times, and I put on the hazard lights for other cars to avoid us. Once we got back to Ontario, the Ontario staff was very helpful. When I asked them about the customer service hotline, they said that they do not even have a phone that is linked to their site. Furthermore, we were charged for a tow truck service, but I explained to the on site staff that we refused this service. Luckily, this was taken off our bill. This whole ordeal costs us an additional 2 hours of time when we were trying to get up the mountain to Big Bear. It was extremely frustrating. As you travel, no one wants to be stuck on the side of the road, and Enterprise is not helpful with their communication system. Our reservation was 71822394. I would appreciate to be contacted by Enterprise about this experience. *Please see comment below from Enterprise. If you actually read my review, you would see that I went through circles to get help on your hotline phone system. I would like to be contacted directly.

Overall, this was a very bad experience. Based on what I went through, I would not recommend this…read morelocation. A few weeks ago, I reserved a Toyota Camry, but when I arrived, they did not have the vehicle I had reserved. The car we were given was a hybrid, but the battery was dead when I got in it. The vehicle was also dirty inside. They initially tried to give me a smaller car, which was not what I wanted. To their credit, they eventually provided a complimentary upgrade to an SUV, which I appreciated. The bigger issue occurred when it was time to return the vehicle. I arrived on the scheduled return date, but the office was completely closed. The doors were locked, there was no sign posted, and no one answered when I knocked. I contacted corporate, and they instructed me to take a photo of the vehicle in front of the building to document that I was there on time and email it to them, which I did. When I returned early the next morning, the staff member I spoke with, Noori, was very rude and unwilling to listen to my explanation. I was told I would be charged additional fees, including a late fee and a fuel charge. I explained that I had attempted to return the vehicle on time, but the office was closed and unattended. Despite providing the details of what happened, I was repeatedly told that the location was open, that they do not make mistakes, and that there would have been a sign on the door. My original charge was supposed to be around $130, but after the additional fees it increased to approximately $330. Corporate has only agreed to refund $100, even though the situation was caused by the office being unavailable when I arrived to return the vehicle. While I appreciated the complimentary SUV upgrade, the poor customer service, lack of accountability, and unexpected charges left me very dissatisfied with my overall experience.

Really came through in the clutch! The vehicle was exactly what we needed! Excellent!read more