Showed up at 5pm (not that they were closing) and asked them for a battery check and they said they…read moredon't do it there. I was then sent to another location (Indian School rd nearby). They apologized but at the time I didn't need one, I just wanted to make sure my car doesn't stall out at the parking lot. I wonder what would have happened had my battery actually crapped out at the parking lot. Would they have refused service and asked me to call my insurance too?! Since when did Auto Zone selectively provide service? Is it because I don't look like I'm from that area (I am from the East Valley, and not trying to go the extreme thinking this is related to my race). Am I missing something?

Great experience getting my battery switched today, did not expect the experience to be as fast as…read moreit did.

We are wintering here in El Mirage AZ for a few months and decided to bring our beautiful Bentley…read moreGTC. When the battery light came on we knew it was time for immediate action. (Bentley service in Scottsdale was unable to accommodate us without an appointment.) Called many shops only to be told they do not have the two different types of batteries that the fussy Bentley required. That changed when we called O'Reilly on W. Waddell Road in Surprise, AZ. and spoke with Desiree. This extremely talented and informed employee knew exactly how to get us into her store. She's professional and very well versed in anything automotive. Needless to say Bentley's are notorious for being extremely difficult to work on and that includes battery removal and installation. While Desiree had never worked on a Bentley before she was up to the task and jumped right in. She downloaded instructional videos for assistance, she never became frustrated she just kept going strong until it was complete. There are no words to describe our gratitude. Thank you so much for getting our Bentley back on the road.

Customers are not priority at this location, a few older men and a younger boy who all seem to have…read moreno drive or just treat this job as if side work, every time I walk in there's at least 3 cashiers and you still have to wait about 5 minutes to get checked out. They ALWAYS claim that the rotors are not able to be cut because it's too much labor them.. Younger boy has to ask his manager who's leaning on the counter if he's willing to cut the rotors same day or not but in the beginning weren't cuttable, I started having second thought about oreilly in general til I tried BELL & DYSART & they never denied a single rotor (I have the width tool I wouldn't take it if it's been cut already )

Stopped here a while back for a shade screen for my husband truck. They were out of what we needed…read more One of the gentleman took the time to tell me what he preferred and some good tips. It really helped as we had never purchased one before. This evening I had to run in to get some windshield wiper blades for our vehicles. Great service again. Any O'Reily's we visit they always are clean amd aeem to be going above and beyond helping customers with their vehicle issues. Even if it means walking outside and actually looking at it. Too cool!

Generally a pretty good experience at this location. The current manager is great. The current…read moreasst. mgnr also pretty good. It goes downhill from there. Particularly the 2 younger fellows there nights and weekends. Show a little respect for christ sakes!! Put your phone down and actually listen to the customer instead of assuming things. It makes me not want to go back. But I'm just an old man so what do I know?? Things at this store have not been the same since Desiree left.

The staff was patient and kept nd. Mari was very pleasant to talk to about my invoice. And Joe was…read morevery completely through on fixing my car and checking for other issues, I am planning on using the company for years to come

This little shop in Tollison is a great place to get just about anything fixed on your car. Joe and…read morehis team treated us like family every time we went. They have done exhaust work to replacing an engine for me. This shop is my go to when the job is too much for me or I don't have time. Joe will give you his honest opinion what's needed and not try to upsell you. My family has always had great service from B&M muffler! His prices are honest too.

While visiting my folks in Goodyear, AZ, I came out to a completely flat back tire on my car…read more I wasn't sure where to go to get help, so I 'Google'd' Tire Shops in Goodyear, AZ. Although many tire shops came up in my search, one company stood out to me -- that wasn't even a dedicated tire shop. It was Wilhelm Automotive. The reason they stood out to me was because of the glowing reviews from customers, like myself, who have limited knowledge surrounding auto-repair needs... or knowing who to trust! (Especially for those of us who tend to feel intimidated by auto-repair shops that have been dishonest, are all about 'up-selling' services & parts you don't actually need and/or those who are 'shady' at best. I was also surprised to see an auto repair shop that came up on a tire shop search. But right at the top of their reviews, there was a review surrounding Wilhelm providing excellent service that involved tires/tire fixes and replacement. After filling the tire up with air, I noticed a nail with a slow leak, and since they were so close, I drove out their way. I just have to say that deciding to go to Wilhelm Automotive when I was having an issue with my tire was the best decision I could have ever made. Not only did they fix my flat tire, they also looked at and fixed another tire that I had been having issues with. No shop in Los Angeles would fix it for me, insisting that I needed to purchase a brand new tire (which actually meant buying two new tires because of the all-wheel drive situation on my 2015 Subaru Outback). Even from the exact tire shop that I had originally ~ and recently~ bought 4 brand new tires from!!! Wilhelm Automotive fixed both tires no problem and with none of the issues I was repeatedly told there would be, by multiple shops I had asked to. (I was a bit shocked, and when I asked how they ended up fixing it... with a patch or plug? I was told that they did a combination of both to ensure that the tire is solidly and permanently fixed, is completely safe and 'as good as new')!! They also had my passenger side windshield wiper blade in stock (that I had asked about as well) and replaced it for me after fixing my tires. When I went up to the counter to pay my bill after my car was brought out for me (only 40 mins later, I was told 'you're good to go! we're good! just please consider using us for any other car repairs that might come up')! I could t believe it!! I was in total shock... they wouldn't even let me pay for the wiper blade and I pretty much had to force them to, at very least, take a tip from me!!! I was ~delightfully~ in shock the rest of the day. I have made my folks (& their friends & neighbors) promise me to ONLY go to Wilhelm Auto from here on out!! I'm sorry to report that this review is {finally} here ~ so long after-the-fact, but life as a hard-working single Mom has a way of coming in between such things. But exceptional, honest, professional and CARING service is never out of fashion -- nor is a review for it!! ********************************** It's incredibly rare to find an auto repair shop these days that encompasses all of these and more!! I can't say enough good things about Wilhelm Automotive!!! ********************************** Look no further for your automobile repairs & needs... choosing Wilhelm for them is the best and the only choice you'll ever need to make!!!!!!

I'm extremely disappointed that I even have to write a review like this…read more I recently brought my truck into this shop to have the A/C checked it was blowing warm. They told me they could not find any issues so they did a drain and recharge with dye. $600 I asked for a copy of the machine report breaking down amount removed amount put in. I was told they would email it they never did. After picking it up, I drove straight home and parked it. Today, I opened my center console and discovered that my coin holder was missing. This wasn't something loose that could have accidentally fallen out or been misplaced. It was mounted into the center console and required effort to pry out and remove. It was taken. I contacted the shop and spoke with Eric. He told me he checked the technician's toolbox and said it wasn't there, suggesting that I must have misplaced it. That explanation simply doesn't make sense given how securely the holder was installed. What's most concerning is that if someone felt comfortable removing and taking something as minor as a coin holder full of change, it raises serious questions about what else could potentially be happening with customers' vehicles and belongings. Eric suggested I file a police report and stated that their employees are "too busy to steal." I'm not looking to get anyone into legal trouble over a coin holder, but I do expect honesty, accountability, and respect for customers' property. This experience has completely broken my trust in this shop. I will not be returning for future repairs or service, and now I'm left questioning whether the work performed on vehicles is even being done properly especially since I never got the email. To current and future customers: I strongly recommend removing all personal belongings from your vehicle before bringing it here. Update June 5th it's been over two weeks since speaking with a district manager. He was able to pull up and send me the work that was done to my vehicle. I was over charged for the service "performed" he then told me I would receive a refund for the overcharge of service. I reached out to customer service about it then Nick Lee called again informing me they would refund me the over charge in another way but still nothing yet. At this point I want my money back for it all this is a joke! They take my belongings They over charge me They tell me false information Stay clear of this place

This shop referred me out to a European car repair shop because Ramsey was not able to properly…read morediagnose my Volkswagen. They didn't even try they just referred me out. So I called triple A and had them tow it (less than 4 miles) to the new shop. Anyway, unbenounced to me, they told the new shop that I didn't pay for repairs done at their shop that they did on my car. If that was the case why did they give me my car back without payment and then refer me to this new shop? And even if i didn't, why would you tell the new shop? So they can overcharge me and get them a cut? I don't know. It's just weird and unprofessional.

Great customer service, they let me know along the way what was wrong with my car. They told me an…read moreeta and it was exact. I will be coming back if need be .thank you

Great customer service!! Great Products !!!…read moreGreat knowledge !!! Trustworthy !!! Greg is the man!!!

They are always very honest do not try to sell what I do not need. I have never had a problem…read morewith them. ******************************************************************************************************

I haven't even gotten my car back yet but I already know we'll be back to service our vehicles…read morehere. Guys are super friendly, and being a woman--usually when you use the bathroom in one of these places, they are so disgusting. i walked into the bathroom here and it was like walking into the bathroom in a nice department store And you can't beat the name Wilhelm if you're a Seinfeld fan

I went in and dropped my truck off for a solenoid repair. Waited for a solenoid that failed to…read morearrive "intact" for nearly 3 months. I was initially told that the solenoids were on national backorder but I couldn't find anything about it online. Generic brands available but shop doesn't want to touch outside parts. I had to pick the truck up after a while, it was very dirty when I picked it up. I was told that the solenoid part kept breaking when it was arriving so I just take my business to someone that wants it.