I've worked with Axis a few times because they are the company my home warranty company (American Home Shield) uses to repair appliances. They've repaired my microwave twice, my electric stove range once and now my dishwasher. Every time they do a great job. This morning Russel repaired my dishwasher and I could just tell his work was superb. By the time he was done my dishwasher was operating better than it had before it broke. He is truly a pro at what he does. Thank you Russel! read more

TLDR: Ivan (and assistant) were courteous, professional, respectful, and efficient. This was a home warranty call, but I would absolutely call on Ivan to come back for appliance help. Full Version: I received a prompt call and text from Axis Appliance acknowledging the home warranty request for a repair on our GE in-wall microwave (If you opened the door, it would start to spin and whir!) and offering a quick appointment and time window. They were great at updating me as Ivan was coming out. Ivan and his helper showed up, were very friendly and courteous, put on booties, and got right to work. They had the microwave out of the wall, fridge pulled back to get the cord, problem diagnosed (worn out door switch), explained what the problem was, fixed (swapped out the switch), microwave back in the wall, fridge back, everything cleaned up, and were gone in 35 minutes. I couldn't believe how quick and efficient they were! I would absolutely call on Ivan and his team to help out again. read more

Axis Appliance - That little red thing wasn't springing back out! - Appliances & Repair Near Me - sacramento, California

Axis Repair was assigned by American Home Shield (AHS) as their contractor to fix my daughter's dishwasher. This started in November and as of mid March, the dishwasher is still not repaired. They came to assess (2 wks), then ordered the wrong part, then re-ordered the part (another 3 wks), then scheduled the repair (another 2 wks w escalation to supervisor at AHS) then said that part doesn't fit (and tech said it was a used part)... then they said they were ordering the right /different part this time (2 1/2 more wks). Installed that part (2 more wks), and the dishwasher still doesn't work... & the tech doesn't speak English so hard to communicate... let alone the box of parts he left at the house.... It got to the point that Axis didn't answer nor return calls to my daughter... AHS escalations now after 3 plus months in from 1st request date, we asked for a replacement dishwasher. We are supposed to get an answer on the replacement this week. AHS told us several complaints back that a replacement vendor was not possible.... American Home Ahield now tells us, until Axis says that they can't repair it, there is nothing we can do... So now Axis is coming out NOT to fix the dishwasher, but to "fix" the exposed wires they left out with a sticky note to not touch them... with little kids around, this is not acceptable... & it also prevents my daughter from using her garbage disposal.... Even with clear safety violations, both Axis & AHS are not doing a good job on this problem.... Still no replacement part, let alone a new replacement dishwasher.... AND when the "part" does come in, then we have to get it installed & pray that it works... So, DO NOT USE AXIS is my recommendation ... & I am beginning to feel American Home Shield is not so viable if they will not resolve safety issues or replace the dishwasher for a request from NOVEMBER... read more

Axis Appliances came to fix my microwave as it would not heat up. Other companies came out and wasnt able to fix the problem. Axis Appliances was at my home approximately for an hour able and was able to diagnose and fix my microwave and provided great customer service. read more

Best customer service experience I've had in a long time. Axis Appliance responded quickly to my service request. Alex did a great job , very efficient and friendly. read more

Dmitrii S did a great job servicing our refrigerator. Quick and quality service, on-time and courteous. Recommend.

Alex was very helpful. We had a leak in our washing machine that he repaired in less than 30 minutes. Thank you, Alex!

Had my appt today with Axis and I am a happy customer. Dimitri and Alex were on time, easy to work with. Very nice guys and communicate well. They did a very good job and was quick. Price is reasonable. If I need their service again, will definitely call them. Highly recommend!!! read more

Axis Appliance - Appliances & Repair Near Me - sacramento, California

Dmitrii did a great job. Very quick and efficient! I would request him in the future. Thank you

Thankful for them. Went through 2 other vendors who couldn't do appts for times that we needed. Axis could though. 1 of the other 2 had a pricier charge/quote too (before repair), and Axis quoted me at $90 - so they're more affordable than them. This is regarding a GE dryer machine request I called them about. Phone kept ringing and so I got worried they were too busy to answer my call for moment, but somebody picked up eventually. They provided really good customer service. Praying the repair scheduling goes through and the repair works out smoothly!! read more

My technician, Alex, was very experienced, personable, and showed excellent customer service. I nominate him as Technician of the month. I have had many appliance technicians work on my Refrigerator, but none of them could ever fix the problem correctly. So far, I am very satisfied and will recommend him over and over again. read more

A technician was available same day (on Father's Day Sunday too!) and had our washer fixed within an hour for a reasonable cost. Thank you!

We found out our washer, dryer and fridge were having issues on the day moving in. I was frustrated and don't know what to do. All other appliance repair shops are booked and nothing available until next week. Gladly Axis had an opening the sam day evening and came over to fix them. It wasn't an easy tasks, which took almost three hours and the technician went to Homedepot couple times to get correct materials to get the job done. We're truly appreciated his hard work and we couldn't sleep well that night without him. Totally recommend Axis Appliance, you have no idea how much we appreciated your help and time. Thanks again! By the way, the cost was valuable, totally worth it! I would give it 10 out of 5!!!! read more

I can't speak to the quality of their work, but their scheduling and respect for customers' time is poor. When booking, I specified when I'd be home and was assured it wouldn't be an issue. Yet, hours before my appointment, they pressured me to take an earlier slot because their tech was in the area and ultimately said I'd have to reschedule if I couldn't. The response I received was dismissive, with no real solution. I won't do business with a company that doesn't honor its commitments. read more

Alex was fantastic! He was able to fix everything that was needed and was extremely pleasant to chat with! I would request for him again if anything were to go wrong. read more

We had Alex come out and help us with our refrigerator that was leaking. He was very professional and kind. Got it all done within 30 mins. Very happy with this service and highly recommend the company! read more

The lid on my washing machine started to be super hard to close, and then became impossible. I called access and they sent out Dimitri who quickly determined I need a new lid. The new lid was at my doorstep the very next day, and he came out the next workday to install it. He was fast efficient pleasant to deal with and super helpful. I will definitely call them again if any of my other appliances need help and I give them five stars. read more

Axis Appliance - My washing machine - Appliances & Repair Near Me - sacramento, California

If there was a "0" rating option, it would be a given. I honestly don't know how anyone working for this company can manage to function in their daily lives, let alone coordinate the repair or actually repair an appliance. The lack of brain cells and empathy, coupled with their dishonesty and incompetence was unlike anything I've experienced. Stay away and advise your home warranty company that Axis is not a competent or acceptable solution. My washing machine and refrigerator both needed repair. Here is a brief synopsis of the incompetence over the last 2 months; - Axis took a week and a half from the initial call to arrive at our home for the 1st appointment - The repairman (Dmitrii) took approximately 2 hours to assess the refrigerator and 10 minutes to assess the washer before advising me he order parts - The repairman left all of the items in the freezer on the counter to defrost / spoil while inspecting the unit (salmon, steaks, and more) without advising of estimated timing - Following ordering parts, Axis makes the customer wait for the parts to arrive before scheduling the next appointment, the parts took approximately 1.5 weeks + another week for the next available appointment - At this point, it has been over a month. We have two toddlers and are buried in dirty laundry, out of clean towns, sheets are dirty, no dish cloths, the situation is dire. We still have no working washer or fridge for a family of 4. - Upon arrival for the second repair, I confirm in the doorway that the same repairman who came originally has the parts for the washer and fridge. He questioned "fridge?" looked at his iPad, and without a doubt, lied to my face that he had both, despite the single unopened box in his hand. He took the box to the washer, and within minutes said it didn't fix the issue and "per protocol" would order the next part in the playbook. He then proceed to the refrigerator and asked me what was wrong with the "freezer" I said nothing, remember we are servicing the "fridge" and he said with a shrug "weird" - We called Axis to ask what was going on and learned the serviceman never in fact ordered fridge parts and had placed an order for "dryer" parts following the 2nd visit - It has been over two months and several calls to Axis with no remedy. No empathy. No care in the world. Axis let our home become buried in filthy clothes, while we struggled to pack lunches for our children without a fridge, and keep our home somewhat hygienic amidst toddlers in the midst of sick season and potty training. A is cost us our routine, our home hygiene, and sanity for months. We are currently sleeping on the last of the clean blankets in our closet while awaiting the manufacturer (GE) repairman to arrive this week - the first thing GE said without even knowing our experience with Axis was that they prioritize washers due the the hygienic implications in the home, the repairman noted he had children too and apologized for the situation we were in. It was the first compassion we had experienced. This is a fraction of the experience and there is even more evidence of the incompetence and lies from Axis throughout this two month saga. BEWARE. read more

Alex did a great job! Very friendly and skillful. Fixed our washer after previous technician couldn't .

Alex came out and did the repair within 2 hours of my request. He discussed the issue and was very reasonably priced. I am very happy with his work, everything is fixed with my dryer. I will definitely request him again in the future read more

Alexander had excellent work ethic and followed up all through the repair of our oven. The repair took longer than expected but he was able to complete the job after the parts all came in. Nice guy and our dogs liked him a lot! read more

Very helpful & good customer service! Affordable price! The electrician that worked on my appliance is very polite & nice read more

Constantine did a great job and was on time and took care of it right away. I am very pleased thank you

Tech was able to arrive a few hours early which was nice. He worked really hard for 4 hours to fix my fridge! I'm so glad I don't have to buy a new fridge and this old one stays out of the landfill for awhile more! I really thought it was a goner. Also he showed me how to take off the grill on the bottom to clean all the dust out...I would ever have figured out how to get that thing off. Yay! Thank you! read more

Alex was fantastic! He solved our issue and we are so happy! Very thorough, professional and knowledgeable, we are so grateful for his kindness as well! The 5 stars are for him his help and his work ethic read more

Serg did outstanding work, came in on his off hours and finished the job. He correctly identified the problem (it was the fan motor) and when the replacement motor arrived he came over on the same evening and installed it. read more

Alexander diagnosed the problem. He had the part with him and he fixed it. He was fast and courteous.

Three no-show appointments, after giving a 20 minute heads-up. Playing games about wrong parts ordered and needing a picture of the "right part". Claiming they ordered the "right part" after the third no-show because they had the picture all along. Two month delay. On the third no-show wife missed daughter's Christmas play at church waiting on tech who didn't show up. read more

Communication about ordering of parts and when they would be available was not great, but our service tech Dmitrii S was excellent. He went above and beyond to dismantle our dishwasher and get it fixed. We had another company come look at it first, but they said it could not be fixed. Enter: Dmitrii S. Thanks, Dmitrii for getting our dishwasher back into working order! read more

Dmitri S spent a lot of time making sure he completed the job to satisfaction. He did a good job. My only complaint is with the company. I was without a refrigerator for two whole weeks while they waited for a part. That was unreasonable. read more

Avoid Axis Appliance Repair at all costs. This company has been an absolute nightmare to deal with. We've been stuck with a malfunctioning refrigerator since December 2024, and despite two technician visits and multiple parts replaced (including dampers, thermostat, fan, and insulation), the problem is still not fixed. The refrigerator still doesn't maintain a consistent temperature, and Axis has offered no real solution--just empty promises of follow-up calls that never happen. Every time we reach out, we're told it's "under review" by their technician or supervisor. It's been months, and we've heard nothing back. This is not just bad service--it's completely irresponsible. They've failed to provide proper communication, effective repair, or even the professionalism to admit the appliance might be beyond repair. At this point, they should have recommended a replacement to the warranty company, but they seem more interested in dragging things out. If you're working with First American Home Warranty and they assign Axis Appliance Repair--demand a different contractor immediately. Save yourself the stress, wasted time, and spoiled food. read more

Very nice service. Was able to find the problem and fix it. Alex was nice and was able to fix it

Sergie did an excellent job. He's a professional at what he does and we greatly appreciate his help in resolving our refrigerator issues. Thank you. read more

Awful customer service. Didn't speak fluid English and was impatient with my tenant. He was using a translator which made no sense to me and your charging me money. Due to his impatient and rudeness make sure that a man is in the house. There is no reason to feel uncomfortable on a service call!!! I'm sure he would of made time to explain to a man!! read more

They communicated very good. Let me.onow when the tech would.be there and updated me along the way. Our dishwasher unfortunately was not repairable, but the tech was very helpful and considerate of our house and the fact that we have a small baby. I would definitely use them again. read more

The company was super responsive and communicative in scheduling and arriving on time for our service appointment. The technician, Alex, was great to work with, and explained / quickly fixed the issue with our dishwasher. read more

They arrived in the appointment time window and found what the issue was with my dryer, ordered the part. When the parts arrived they called me for a next day appointment to install the new parts. My dryer is now in great working condition. Will use their services again. read more

I am very pleased with the results of my repair request! Dimitri S was fast, efficient, thorough and friendly. His work was done perfectly and professionally. Axis Appliance will be my repair team going forward! read more

Dimitrii S. Came to my house to service a refrigerator that broke 7 months after I bought it new. Apparently it's a known issue with this model. He replaced the faulty module with quickly He was pleasant and professional. read more

I was assigned to Axis from my home warranty, First American. A date was picked for service; however I called to reschedule due to a family emergency. A new date was selected and no show! They confirmed over the weekend via text they would be here 1-4, they called at 4 and they aren't coming. I asked why did they wait until the end of the appointment time to call me and was told "a technician called you and you told him you wont be hone until after 5"?!!!!! NO ONE EVER CALLED ME, I NEVER TOLD ANYONE I WOULD BE HOME AFTER 5!!!! In fact the opposite occurred. I text them over the weekend and told them I would not be home after 5 because I had to take a little one to football practice, which is why they set the appointment from 1-4!!!! The 1-4 appointment was confirmed via text. I wait all afternoon and bo communication from them until 4pm to say they aren't coming?'!!!! Its ok, I will ask for someone more professional and respectful of my time (as I am of theirs by sitting home by the phone all afternoon waiting for someone to show!!!) to service my dryer. A little courtesy to let me know before the end of a scheduled appointment time would have been the professional and right thing to do and not lie and say I said something I didnt that was clearly refuted by the confirming text I received over the weekend. Not that hard!!! read more